SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,878 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from this liers Do not buy from this liers. They told us in the shop that they have a special offer, free fittings and that is not actually true. You have to pay the fittings in the day they bring you the carpet. They are LIERS and I will never come back to this shop again and neither recommend to anyone”

Helpful Report

Posted 6 years ago

“I purchased flooring which had been deliverd . When i had someone to do the fitteing 4 box of flooring is dameged i call scs after care they told i have waite 5 working to sort this out now i had half of floor done . It was just one day job now i have pay the fitter 2 day of work which will cost me £500 thanks to scs . Scs item are no good pls avoid scs if you can”

Helpful Report

Posted 6 years ago

“Just back from visiting SCS Livingstone after being "served" by a rotund bald headed furniture salesman who's main aim that day seemed to be 'be as unhelpful as possible to customers' his initial price for the suite we wanted was £1400..even though it was advertised at just over £1000..he took it upon himself to quote for dearer seat filling and added a 5 year cover charge, none of which we asked for .....after asking him to explain the increase 2 or 3 times we finally got the advertised price from him...but only after we had yet again to ask continually if the display suite featured the filling we were paying for or the dearer version. We were unsure about the colour, so asked if we could take a sample of the cloth (the sample we wanted was already on display on the full suite, so we were not depriving them)..with a promise to purchase that evening before 6pm over the phone and post the sample back the following morning...the answer from 'Super Salesman'..... No!! ...we left the store....we wanted the suite, but decided then and there we did not want to give him our business...We have 3 Highland shops of our own, and would not employ this 'big shot' in any of them ...we will not be back”

Helpful Report

Posted 6 years ago

“this is a last resort. my daughter who works at scs derby put me onto the lvt flooring. i purchased it and paid about 1500 she let me use her disount. this was for the hall, living room and the kitchen. the floor arrived but the fitters came three week later. theyphoned me and wanted to come at 3pm i am disabled and do not like anyone in the house after dark but they insisted saying they had too much work. the day they came i realised my first mistake a fitting charge of 555 pounds had been add.ed at the last minute and was not mentioned, partly my fault for not reading the invoive properly, so make sure you check its not as cheap as it seems the day they came i was then told i had only half the underlay, so could only have two of the areas done. i reluctently picked the hall and livingroom. the trainee lad set about doing the living room and andy the fitter for 30 years did the hall. when they had gone i realized they had left my kitchen door and dog baby gate off, when i walked down the hall i had a stroke and my foot drags i noticed my foot kept catching on the floor in the hall, when my daughter looked at it and the boards where not joined, the lounge was perfect but the hall is a right mess. she put paper in some of the gaps and sent photos to someone called shaun in derby, he said he would get back to us but after about 6 phone calls i have no underlay and no fitter has got back to us whether i ever get the rest done is anybodys guess my son wanted to rip it all up and take it back to the shop, but i cant stand more mess ill update on what happens ,”

Helpful Report

Posted 6 years ago

“Wish I saw this review site before ordering carpet. Have had so many problems with SCS. Their customer service is extremely poor, they never returned my calls. Do not waste your time and money!!!”

Helpful Report

Posted 6 years ago

“Parents bought a 3 piece suite, foam in arms have sunken in, material coming away at the bottom, sent 2 men out, they said it was accidental damage, on all arms of all chairs???? Customer service disgusting, I am escalating this and won't be dropping it! DO NOT USE SCS”

Helpful Report

Posted 6 years ago

“Scs carpet department don't bother poor service from the start to finish even aftercare team stink”

Helpful Report

Posted 6 years ago

“Don't buy from scs the after care from them is disgusting once they had ur money there help afterwards is none exstitant very poor service”

Helpful Report

Posted 6 years ago

“Had suite delivered January Dreadful attention to detail and finishing very shoddy Took 5 emails to Customer Aftercare (after initial phone call) to actually even get a reply (Did get automated replies saying I would get reply within 48 hrs!) Report from assessor seems to say that this finishing is “normal” and “acceptable” Even with part of stitching undone? Even had to ask for the report as did not get any feedback whatsoever from Aftersales team Extremely disappointed and buyer beware”

Helpful Report

Posted 6 years ago

“Just seen never ending sale advert and quite fancied a sofa on there. Checked out the reviews and changed my mind. Sounds like a bad idea so will keep looking elsewhere. I guess any company that has a 10 year sale and gets away with it simply can't be trusted.”

Helpful Report

Posted 6 years ago

“Disgusting service! We purchased and paid for a sofa back in October 2018 we paid £2000 on the day and was promised we'd get our sofa before Christmas, they kept delaying and delaying and it is now march 2019 and we are still waiting for our sofa! We have spoken to them numerous times and they can't string together Any truth! One person tells us there was a mix up with colour another person tells us the sofa wasn't ordered at first! The lady in the Ipswich store branch on customer services should be sacked, she has made several promises to contact us with updates and never has! Such a dreadful company and Iam now investigating how to take this further as this is becoming theft! Taking money and we have received nothing! Angry and disgusted with this joke company will never ever be going back there again and strongly reccomend other people don't”

Helpful Report

Posted 6 years ago

“Terrible service, trying to arrange a fourth visit from the fitters as they have not done a good enough job. Never get a call back always have to chase scs myself. No compensation offered, still chasing 6 months later for a resolution.”

Helpful Report

Posted 6 years ago

“We don't normally complain but when you buy a sofa and you need a Hugh repair after 31 days there's something wrong. Customer service are programmed to be obstructive. I should have listen to other reviews BUY CHEAP BUY TWICE”

Helpful Report

Posted 6 years ago

“Bought flooring and lots of it, had issues and complained, eventually had a replacement 6 + months later ( i do believe they hoped that we would not notice that they replaced with cheaper) then with further complaints of a different floor they come with different excuses to not rectify said issues..... still on going fight”

Helpful Report

Posted 6 years ago

“GREAT SERVICE in store - Sales assistant friendly, helpful and patient. Offered great advice. Closed sale. AVERAGE SERVICE when it came to the delivery, started chasing 2 weeks after the agreed delivery date, when spoke to head office was told to check the small print which covers them for a further 4 weeks. Arrived 3 days after the additional 4 weeks. No apology given. POOR SERVICE - Furniture arrived and foot stall had a rip in it. Spoke to head office and store. Continually had to chase following sending photos. Finally agreed to replace but told would have to wait a further 12 weeks. A long painful process. No apology. Disposed of damaged footstall once replacement agreed, SCS did not say at any point that we needed to keep it or did they offer to collect it. On arrival of new footstall 12 weeks later driver refused to deliver as wanted to take damaged one away. Called SCS head office while driver on doorstep to explain situation and asked to speak to a manager and was told "Managers are not customer facing and do not speak to customers". Told i would have to speak with the store Manager where the purchase was made. Called the store while driver on door stop and told store manager was on holiday. Was told by sales manager that he would contact regional manager. Was then told that regional manager was on holiday but that had discussed case with senior branch manager that said "Nothing can be done". £300 wasted. In the bigger picture i have lost £300 but i will make sure that i am very vocal with everyone i know about my experience with SCS.I used SCS previously to carpet all my upstairs rooms. They will not receive any further business from me or any of my family members or close friends. No wonder so many furniture and carpet stores are going bust. In hind sight i should have spoken with SCS prior to disposing of the footstall but in my defence at no point was it made clear to me that i needed to store the footstall for 12 weeks. A £300 lesson learnt but a bigger loss for SCS.”

Helpful Report

Posted 6 years ago

“100% highly satisfied good service reasonable prices I got a grey sofa n love chair with studs beautiful n cosy I would certainly recommend scs fantastic service I would certainly recommend anyone to use this company”

Helpful Report

Posted 6 years ago

“I ask driver to park around the back for easier access to my house he said I don't want to move my truck. Then he walked dog poo around the side of my house through my diningroom and into my lounge. He did offer to try and clean it up but I said that I would do it as I wanted it done properly. As I was trying to clean it up driver and his mate carried on taking the sofa in not givingredients me the chance to clean up the dog poo in the room the sofa was going. They took photos of sofa and the dog poo and asked me if I was happy with the delivery he was already filling the survey out and when I said no you walk dog poo in my house and didn't give me chance to clean it up before putting the sofa in her sorry I have gone past that page and can go back to change it. Had he parked outside the backids whereally I asked him to he would not of walked dog poo in my house. When he left in noticed he put the sofa feet in the wrong place so no i am not happy his customer service nends a lotime of work.”

Helpful Report

Posted 6 years ago

“After the settee arrived I started to itch quite badley , thinking it was different washing powder etc then came to the conclusion it was the sofa after placing my sleeping bag over the settee , I paid £2.300 for the settee with the protection of the settee and cover , but would love a reply and a answer to this problem because I can't have a sleeping bag on my settee for the duration of the settee. Worse things happen in this sorry world and people can be dramatic, but I'm been truthful and it's not nice for me at the moment specially when you get in from work etc . P.s just giving you the idea of the problem and I'm still itching now with the sleeping bag Many thanks Dave”

Helpful Report

Posted 6 years ago

“Wish I had never bought anything from them over charged me £70.told 6 weeks for delivery took 10 weeks chair faulty foot stool faulty customer service rubbish still waiting for the new foot stool 6weeks later DO NOT USE THIS FIRM ignore your calls and you get passedfrom pillar to post”

Helpful Report

Posted 6 years ago

“My sofa is of poor quality terrible craftsmanship. The wooden frame can be seen and felt. No wadding just material stretched accross it. Its going back and i will be taking my custom elsewhere.”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,878 reviews