SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far 1 star and I haven't even got my sofa! Warehouse telephoned me last Friday to say furniture has arrived can we deliver Thursday 29th, of course I said yes and was happy it had come in for time quoted. As the gentleman said it had arrived delivery booked etc we sold our old suite to accommodate the new arrival! Received call on Monday sorry there is slight delay delivery re-scheduled for Monday (arranged time off work etc etc) Received another telephone today sorry will have to re-arrange delivery don't know when now!!!!! How can this be when last week I was told it had arrived. No new suite, no old suite to sit on, a house of guests this weekend, messed work about, cannot take any further time off, etc etc etc I'm fuming, after sales for this company is appalling. They were all lovely though when spending the £3k in first place!!!!!!!!”

Helpful Report

Posted 7 years ago

“If it could give zero I would! We ordered a Dining Table from SCS just before Christmas, it finally arrived two weeks ago. On arrival we put the table together and went to put the erect seating arrangement only to discover that the legs for the seats were nowhere to be found, upon discovering this we rang customer service (Might as well be a brick wall). Long story short its now two weeks without legs and it found out that they have only ordered them yesterday instead of when they noticed they had gone missing even though i have been ringing them everyday!! Dreadful customer service, idiotic staff and the business savvy of an inept gorilla! even though i have been ringing them everyday!”

Helpful Report

Posted 7 years ago

“Sofa delivered with hole in, foot stool delivered with a mark on it. New foot stool delivered with a patch on it cover a previous problem and no padding on the foot stool. Only had sofa since 5 months already had to have new cushions as the original ones flattened. Still waiting for a new foot stool. Still waiting for scs manager to phone me. Customer service awful. Don’t buy from SCS”

Helpful Report

Posted 7 years ago

“Misleading advertising. ‘Free Fitting’ on carpets is not true. They deduct the cost of the fitting from the sale of the carpet, then they proceed to tell you that you have to pay the fitters on the day of fitting..how does that count as FREE FITTING 🤔”

Helpful Report

Posted 7 years ago

“very disappointed in the 2 and 3 sofa i bought, very cheaply made. ive only had this less than 6 months and its starting to show major wear and tear. i am gutted, as it cost me just over £1100, not worth the money”

Helpful Report

Posted 7 years ago

“We ordered a 3 seater settee from their Cheltenham store, last one in stock so could deliver quite quickly if we had this one. True to their word delivered in 5 days but they sent a 2 seater and a completely different design. When we rang the store they realised it was still on the shop floor. Still waiting for it to be sorted, will definitely not use again or be swayed by the salesman’s patter.”

Helpful Report

Posted 7 years ago

“My review is solely for the delivery guys James G and Rab R. Made it hassle free and clearly know what they are doing. The last crew obviously don't as this was a second attempt. However it is visibly damaged and needs to be replaced after all of this. So far from happy with the product and first delivery crew.”

Helpful Report

Posted 7 years ago

“The store was great with plenty to choose from and the staff at birstall were amazing. Michael helped me with the sofa selection and delivery options. the only down side was the 14 week wait as its so popular.”

Helpful Report

Posted 7 years ago

“Don't bother with this company the after sales is terrible no understanding at all we have had nothing but trouble with our sofa the arms the seat the recliner had someone come out look at it report it wait for someone to get back wait up to 3 weeks before they came again to try to fix all the problems, but guess what turn up only to be told to fix one or two things so again more waiting having to call customer sales team again the dreaded call made to feel like it's our fault and will not replace only fix it where are our rights!! so here we go again out comes the chap to fix it again I feel sorry for him he has tried his very best but have put in report give it a week and see what happens if not on the phone again really do not know where to go with this it's been 3 months all because we didn't report it before 28 days.never again will we buy from scs the aftercare is rubbish if the company were to read these reports maybe they might see how people really feel and who knows even rectify it. Please train people who can understand the problem and not just read from a sheet where has face to face conversation gone all to easy for the company to just do it by phone no one wants to take responsibility anymore.”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM HERE !! Bought a sofa from chester branch, sofa delivered damaged and told I have to wait 5 weeks for the repair. Vinny and Dave the store manager have not even got the courtesy to respond to my calls and emails . Worst buying experience I have ever had”

Helpful Report

Posted 7 years ago

“Paid almost 3 thousand pounds for lazyboy 5 seater cover included damage and burns they will not honour the insurance and recover 2 seats the cigarette fell between 2 cushions its not good enough they overcharge for furniture you can get for half that price elsewhere scs are thieves”

Helpful Report

Posted 7 years ago

“Paid £2000 for a lazy boy sofa with USB port, it’s less than 9 months old it’s stopped working . The recliner has all gone out of shape. And they have refused to change it ? Orderd parts in jan been messaged around still no parts. And only changing the part u sit on. Rand again today and still no parts. I’ve asked for some one to come look at the sofa again. It should be changed for the price we paid not offered the seated area to be changed. And now the foot part has come loose. The After care Service department are less than helpful . And I would not recommend this company !!!!!”

Helpful Report

Posted 7 years ago

“Item ordered on January 8th. No email sent to confirm payment or delivery lead time. When I got In contact they then Stated as 7-9 weeks. At the end of this lead time informed the item would be delayed by 2 weeks. After a few days of emails the unavoidable delay was avoided. Set up delivery for 13th of March. Had to take a whole day off work. Got a phone call at 230 informing me the delivery would not be available. Punted from department to department. Lost a days worth of pay and now cannot take delivery on any other day but a Sunday for the next two weeks. ScS refuse to engage, other than to inform me that my concerns have been noted and remind me of thier delivery days. Emails now take at least a full day to be responded to. Questions are ignored other than to say "my concerns are duly noted". The only choice I have is to now cancel my order or wait for a further two weeks. Frankly the most unbelievably poor customer service I have ever received. Will update of anything actually changes.”

Helpful Report

Posted 7 years ago

“We bought a whole furniture set in store spending a fair bit. At the point of sale we were pressured into buying the cleaning kit that comes with the furniture. We were told it comes from the manufacturer and is strongly recommended. After a heavy sales pitch we formed out £50. This was before Christmas. No professional cleaning/care kit came with the delivery so we waited a few weeks and then contacted scs. They said they would talk to the manufacturer for us. Another few weeks and we called again, same story. This Friday (15th March) we got a generic House of Fraser kit - sofas, furniture, and flooring. There is a 225ml bottle of degreaser, a 225ml bottle of surface cleaner, and some wipes inside. The upsell is an absolute con.”

Helpful Report

Posted 7 years ago

“Bought carpets and underlay from there Livingston branch.After the carpets and underlay had been fitted I was left with close to 20 sqm of underlay left over enough to do another 2xrooms. That's after their own estimator came out and sized all the stairs and rooms for us. Thought it would be really easy to take back the unopened underlay to the shop and get my money back as they made a mistake with the amount they supplied. But no what the salesman (MO) didn't tell me was that i needed to purchase far more underlay than i needed in order to qualify for the free fitting . On speaking to the salesman MO,the store manager John, Regional Manager, I am no further forward in getting a refund. So please be careful when buying from these people they will not think twice about taking far more money from you than is required. I would never buy from this company again disgusting way to treat people, spend the best part of £3000 in there store to be told we will take back the underlay but you will then be due us money as you then won't qualify for the free fitting absolute joke. Thanks SCS for a terrible customer experience.”

Helpful Report

Posted 7 years ago

“Couldn't, get sofa into flat told them it would be difficult salesman said it will go in because we take all the cushions off but now can't have a refund because told it is sale stock now got to pay £80 extra for it to be put together in the flat do not spend any money with this company .if you purchased a sale item from Tesco they would be more than happy to refund your money I thought customer always right. not with SCS it seems never again.”

Helpful Report

Posted 7 years ago

“1st they delivered my sofa with the wrong foot stool n I had 2 wait 13 weeks for the write 1 n now my cushions have gone in my sofa n this has been going on since last year n still not been repaired very rude people never answer my emails n have never rang me 2 let me know what is going on so mad about this 😡😡😡😡😡”

Helpful Report

Posted 7 years ago

“Message to Dave re: itching! Recently purchased furniture from Sofology, my husband itched and my reaction was much worse with coughing, burning skin, red eyes and flu symptoms, I could not sit on it at all. All attempts to get rid of the strong chemical odour failed and I had to shut my lounge off. Luckily I have no young children! After much complaining ( the fabric didn’t match either ) I did get a refund and the furniture removed . Apparently you have a 30 day cooling off period by law and can demand a refund if it’s not fit for purpose, also the trading standards and ombudsman can help you , SCS may pay attention if you say you will take the matter to them! Good luck, it’s no joke, it will have been sprayed with something toxic on its way to you!”

Helpful Report

Posted 7 years ago

“Lied to by salesperson at Horwich store. Trevor never called me back as promised. Matt salesman told me all our items would be delivered together on one day,to save me taking time off work. Now they have told me that wont happen and there will be different deliveries. They have ordered the wrong trim on one of the sofas, told me they couldnt change it as the sofa was already made, then the following week when i asked where it was, they told me it wasnt made yet and wouldnt arrive for another 4-6 weeks. I shall never order from them again and will be telling all our contacts what a poor experience we have had with SCS after spending over £5k with them!”

Helpful Report

Posted 7 years ago

“I was lied to on more than one occasion by Trevor the salesman at the horwich store just to get a sale from promising a free foot stool with my purchase giving a free kit worth £50 told me guardsman had poor service and is no longer business.once I decided to buy it he denied free gifts and opted to giving a small kit free to 10% off the footstool and not notifying me of no cancellation policy he also tried to then add £30 for the kit to my bill good job I noticed unfortunately we liked the sofa so agreed let’s hope when I receive it we are happy will never return as a customer and will worn all family and friends”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,906 reviews