Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

“Carpets fitters didn’t arrive till 2pm in the afternoon an didn’t get my house carpeted until 830pm on a Friday night”

Posted 6 years ago

“Maria listons get lost email! In receipt of the numerous e-mails that you have sent to David Knight and I’ve also received an update on your visit in store today. The store manager advises me that you were looking to purchase a more expensive carpet, but at this moment you were unable to afford the additional cost. Whilst I do understand that you are upset with the durability of your flooring I have reviewed the offers that have been made to you to date and can confirm that in my view these offers are entirely reasonable and in keeping with your rights as a consumer. Should you wish to have an independent review of the offer that has been made to you, we are members of Retail ADR and we can provide you with their details. Please feel free to take advice on the offer that has been made to you, as we remain confident that it is fair and reasonable in all the circumstances. In order to bring this matter to a conclusion we will be sending you the refund that has been offered to you, there will be no requirement to uplift your current flooring. This is in full and final settlement of your complaint. No further correspondence will be entered into, and I must insist that you cease the repetitive and unpleasant e-mails that you are sending through to our team. Your conduct is neither appropriate nor reasonable, and we reserve our position on this point should you continue to contact us in the current manner. Best wishes Marie Liston I offered to pay cash once organise my money .I sorted the cash that day. They are unwillingly refunding me the payment I made over TWO years ago Because they refuse to let me choose replacement carpet to the same value of the carpet I have down ! Recap. Two yrs ago . Waited in all day , carpet being fitted ,didnt come! Two weeks later fitted carpet . Few months later...HOLES , backing coming off . Year later, replacing carpet , show up, wrong colour. Weeks later for replacement carpet. Few months later all creased , and holes . Two years on I want a different make as I daren't have the same make . The won't deduct the cost of the carpet price as in store today. So have less off my carpet. I choose more expensive. Go home and organise cash to pay difference..sorted the same day . Only to receive a response ...this is how they respond. Refunding me the money I paid over TWO years ago . They won't replace like for like on price , only give me the same poor quality carpet. I'm out of pocket..and had TWO carpets down , both fell apart . They are REFUSING to supply me with a carpet fit for purpose.”

Helpful Report

Posted 6 years ago

“Maria listons get lost email! In receipt of the numerous e-mails that you have sent to David Knight and I’ve also received an update on your visit in store today. The store manager advises me that you were looking to purchase a more expensive carpet, but at this moment you were unable to afford the additional cost. Whilst I do understand that you are upset with the durability of your flooring I have reviewed the offers that have been made to you to date and can confirm that in my view these offers are entirely reasonable and in keeping with your rights as a consumer. Should you wish to have an independent review of the offer that has been made to you, we are members of Retail ADR and we can provide you with their details. Please feel free to take advice on the offer that has been made to you, as we remain confident that it is fair and reasonable in all the circumstances. In order to bring this matter to a conclusion we will be sending you the refund that has been offered to you, there will be no requirement to uplift your current flooring. This is in full and final settlement of your complaint. No further correspondence will be entered into, and I must insist that you cease the repetitive and unpleasant e-mails that you are sending through to our team. Your conduct is neither appropriate nor reasonable, and we reserve our position on this point should you continue to contact us in the current manner. Best wishes Marie Liston I offered to pay cash once organises my money . They are unwillingly refunding me the payment I made over TWO years ago Because they refuse to let me choose carpet to the same value of the carpet I have down !”

Helpful Report

Posted 6 years ago

“Maria listons get lost email! In receipt of the numerous e-mails that you have sent to David Knight and I’ve also received an update on your visit in store today. The store manager advises me that you were looking to purchase a more expensive carpet, but at this moment you were unable to afford the additional cost. Whilst I do understand that you are upset with the durability of your flooring I have reviewed the offers that have been made to you to date and can confirm that in my view these offers are entirely reasonable and in keeping with your rights as a consumer. Should you wish to have an independent review of the offer that has been made to you, we are members of Retail ADR and we can provide you with their details. Please feel free to take advice on the offer that has been made to you, as we remain confident that it is fair and reasonable in all the circumstances. In order to bring this matter to a conclusion we will be sending you the refund that has been offered to you, there will be no requirement to uplift your current flooring. This is in full and final settlement of your complaint. No further correspondence will be entered into, and I must insist that you cease the repetitive and unpleasant e-mails that you are sending through to our team. Your conduct is neither appropriate nor reasonable, and we reserve our position on this point should you continue to contact us in the current manner. Best wishes Marie Liston I offered to pay cash once organises my money . They are unwillingly refunding me the payment I made over TWO years ago Because they refuse to let me choose carpet to the same value of the carpet I have down !”

Helpful Report

Posted 6 years ago

“Carpet fraying and fallen off stairs due to poor fitting joint in lounge carpet as mis measured and lino in kitchen cut wrong then smeared silicone over to hide worst company have ever dealt with”

Helpful Report

Posted 6 years ago

“Don't waste your time and money. Con artists. They tell lies to get you to part with your money. YOU HAVE BEEN WARNED!! GO ELSEWHERE”

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Posted 6 years ago

“Bought 2 sofas from SCS in Chester. Awful aftercare. Ripped us off.”

Helpful Report

Posted 6 years ago

“Orders 2 sofas cost £2000 Delivered wrong sofas in may, said they would change them it’s now October and still haven’t got them Been refused a refund”

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Posted 6 years ago

“Con merchants, absolutely dishonest sales sharks.”

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Posted 6 years ago

“The after care service is extremely poor. Purchased a carpet and it is not even 2years old and has begun to wear. When contacting them they advised looking at the pictures I sent that it was Heal and Toe damage as the carpet was on my stairs. Never had this problem in the past so asked for it to be inspected and even before they came out I received a letter saying the case was closed as it was heal and toe damage so called them. They apologised and advised they would be out to check it. We waited two months for the result only to get almost the same letter again. When the carpet was purchased we were assured it was good quality and hard wearing suitable for stairs. There are no children in the house just two adults so obviously poor quality.”

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Posted 6 years ago

“The lather on my 5,000.00 lazy boy is all baggy as they at it off the lorry, I return it away”

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Posted 6 years ago

“DO NOT BUY FROM SCS. After about 6 month I noticed that the 3 seater which I paid £1800 for was sagging on one side. When the upholsterer came to assess the chair, before he even looked at it he started coming out with excuses about the sagging. I told him that as a single parent that I sat in the middle and my 3 year old sat either side when we sat on that seat. He then said that I could be telling him anything (basically calling me a liar), I aske if he was saying I was lying and his comment was ( I get told allsorts) . I obviously was not happy and asked if he thought that an £1800 chair should be in that condition after 6 month, which was not even used that often as I work full time and my son was at nursery 4 days a week. Again he replied with contempt saying that as soon as you sit on the seat the cushions sink and that he had 40 years experience. I told him I didn't care about his 40 years of experience and that it should not be in the condition it is already. When I received the report it said that the foam will soften in the first few months of normal use until they find their natural balance. This is quite normal and to be expected. Always ensure seats receive equal use. If this is the case, how come not 1 of any previous chairs (approx. 8) has sagged like this before, and this was the most expensive.”

Helpful Report

Posted 6 years ago

“Sofa less than 6mnth I’m required repair. This was done but took 6weeks. 7mnths later same again and another inspection the cushion covers replaced bottom only. Month later top ones going and bottom showing signs AGAIN. Honestly I work full time I’m NEVER really using it. Last sofa was 12yrs old. Honestly the worst purchase and customer service EVER!!”

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Posted 6 years ago

“wish I could give them zero stars, they are useless DO NOT WASTE YOUR HARD EARNED MONEY! go somewhere else more reliable.”

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Posted 6 years ago

“AVOID AT ALL COST!!! Total joke of a company! As soon as they have your business they favour new customers over you! Many promised phone calls back which never happened! Plus the guy actually missed 2 rooms when we gave him the floor plan of a new build house! Total joke! AVOID uddingston store!”

Helpful Report

Posted 6 years ago

“Saul our salesman was very helpful gave us time and space to chose the right sofa. The carpets were also fitted efficiently on the day stated, the delivery team of Kieran and Nigel (Doncaster)were friendly and helped us position the furniture were we wanted it to go.”

Helpful Report

Posted 6 years ago

“Where do I start. Man in shop priced carpet on wrong measurements . Survery measured carpet which was sent to shop. Fitting date given, when fitter came to fit it he had the wrong measurements and was goin to put a join in it which we did not pay for. So off he went. After finally getting through to the scs store in slough was given another date a 12 days later. Another day lost from work . Rang the store and was told yes definatly being fitted today. After trying to ring the store for 3 hours finally got through and was told they wasn't coming. Was meant to get a call back from the shop after the man dealing with it was goin to speak to the manager to see if they could do anything for us but we are still waiting for that call. Fitter turned up today and told us he never even had the car pet the day before when it was meant to be fitted. Very unhappy customers.”

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Posted 6 years ago

“Excellent service from ordering to delivery Both settees delivered on time and good service by D Hagan and SDitch”

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Posted 6 years ago

“If I could give 0 stars I would. Trust pilot is being used here because if the chance of winning your order. IT'S A BIG CON”

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Posted 6 years ago

“Got new sofa saterday love is put recliner on the set tipped and hurt my back omg”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

SCS Reviews