SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,866 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't seem to be bothered about a poor fitting carpet don't call back when they say they will have no real control over the fitters.”

Helpful Report

Posted 6 years ago

“very very poor customer service especially the branch in Bedford, usually managers sort out issues but when the problems are given by manager then I prefer to say nothing! I bought a couch from them and the manager told us it will be delievered within "6 weeks" I was speaking to the manager from Bedford and he was utterly rude and very unprofessional and also did not know how to actually speak with disappointed customers. After making an official complaint about the manager the manager himself was dealing with the complaint rather than any other higher professionals. Now after making the complaint, my order is now no longer a priority so instead of the 6 weeks delivery it has now gone up to 10 weeks now. I would never recommend SCS to my enemies never mind my friends.”

Helpful Report

Posted 6 years ago

“bought a infinity leather sofa, just under 4 years old and springs are trying to come through cushions making it very uncomfortable. Contacted scs after care if you can call it that! they said they cant do anything without me paying £75 for a tech call out! then tried going through the insurance they said we had to have if we took out 4yrs credit they sent out tech and reported that it was wear and tear! so called endurance! my arse! now wont do anything about it.. Please don't waste your time and money go elsewere!!!!!!”

Helpful Report

Posted 6 years ago

“Wrong furniture delivered, now another 12-14 wait to see if the incompetent outfit can actually make and deliver the correct furniture.avoid at all costs unless you don't mind headaches and incorrect furniture.”

Helpful Report

Posted 6 years ago

“Excellent service from Colin and Eddy from Seaham Distribution Centre. Tables delivered on time, set up and packaging taken away. Very impressed with the service.”

Helpful Report

Posted 6 years ago

“We ordered a Lazy Boy lounge suite from SCS Plymouth, staff were friendly and helpful. Delivery men were great but after they had left we noticed that the stitching on a joint was coming apart and after another day or so we realised that the comfort was nothing like the one we had seen in their store; this furniture was as hard as a brick. (Later we spotted another area which appeared to have been cut: by a Stanley knife?) We spoke to SCS and asked for a full refund, we also wrote to head office. The office staff at SCS Plymouth were very helpful and agreed to collect our furniture and refund our money: this they did within a short space of time. I feel SCS were let down by their supplier and did what they were legally obliged to do, under the 2015 Consumer Rights Act, with the minimum of fuss.”

Helpful Report

Posted 6 years ago

“Having emailed on several occasions with a problem with our new fitted carpet within 24hrs of been fitted no response, after sales diabolical will never shop with this company again and I strongly advise any potential customers of scs think twice. Now seeking legal advice.”

Helpful Report

Posted 6 years ago

“Please avoid this company. This company sold me 2 lazboy sofas in leather costing £2,500 which starting peeling on the headrest and piping around 6 months after purchase and cushion sagging. SCS Sent a technician round to my home and told me the peeling was due to hair oil and sagging was the cushion 'relaxing' and will not take up this issue with the manufacturer. It is now in Section 75 process with credit card company under consumer credit act 1974. I urge you not to buy their sofas; please spend your money wisely and shop elsewhere!!! This company do not even deserve 1 star, even though I have complained, the CEO sent me a letter to state peeling and sagging was a characteristic of the leather and to enjoy my new furniture; this is an insult to the consumer.”

Helpful Report

Posted 6 years ago

“We spent nearly 3000 pound in scs at Shirley, we not happy with part of the carpet fitting, I asked for a call back from the manager, guess what couldn't be bothered just got a member of staff to call to say he couldn't help and for me to ring the fitter myself, I haven't got his number, staff all over us when we were spending, coffee offers couldn't do enough for us now I am stuck because I cant get hold of the fitter so I suppose I have got to pay again, all cash all paid in front, never again scs”

Helpful Report

Posted 6 years ago

“After having ordered our carpets 1 month earlier, we got a call less that 24 hours before they were due to be fitted saying that they weren’t in stock and would have to be delayed by 3 weeks ! We were absolutely appalled that they could do this, apparently someone had forgotten to order them but all the staff were interested in was putting the blame onto someone else. We didn’t care about blaming anyone we just wanted it sorted! In the end we cancelled the order and went with someone else who fit our chosen carpets a week later. Overall an awful experience.”

Helpful Report

Posted 6 years ago

“Had my new suite delivered today by Marvin and Dennis lovely friendly and professional guy's they called before with 1 hrs notice of arrival they unpacked assembled and checked the furniture. All boxes and rubbish was taken away nothing was too much trouble thanks guys.”

Helpful Report

Posted 6 years ago

“After waiting 9 weeks for our sofa and 2 chairs they finally arrived and like a few other reviews I read the sofa wouldn’t fit thro our door. The delivery man rang the store and explained the problem we were told we could pay extra for a recliner sofa which came in two parts so would fit thro the door or we could have it assembled in the bungalow both at a cost when you are buying these sofas surely the salesman should advise on sofas fitting thro normal size doors but they are just wanting your money. We are now left with two chairs and no sofa and have to wait until 18th January for the sofa to be delivered so Christmas will be ruined. Rang complaints dept and a lady rang me back to discuss problems I thought that people in that kind of job should be willing to try and sort the problem but this lady was very rude and said the onus was on us to check it would go thro the door. Will not ever buy anything from SCS again they just take your money but don’t want to help when things go wrong.”

Helpful Report

Posted 6 years ago

“Scs replaced my carpet due to poor fitting they sorted the problem out for us, we had a bit of a delay due to re mesuring of the carpet and getting the new one ordered but the fitters came today. I couldn't find a join anywhere I looked for faults but couldn't see any the fitters did advise me that the treads were not put on correctly the last time and if I have any further issues to contact Scs they have done a brill job”

Helpful Report

Posted 6 years ago

“If i could give 0 I would im a normal man who works hard on poor wages , me and my wife after many years struggling wanted to do our house up .we had it plastered and painted Mrs was happy now we wanted new carpets throughout and a new suite , we went to scs Preston branch we picked carpets and a new suite called endurance .when suite came first it was faulty with scratch 6 inch long and all feet scratched and dinted , we rang scs they said it would take 26 weeks before replacement could come , in meantime carpets upstairs came 2 fitters came rough looking swearing I said please watch walls and paintwork just been done , first one ran upstairs with bag of underlay he stumbled hand print all over wall , he marked every bedroom , but that's not the best he laid carpet with a hole in it the size of a egg , second bedroom had marks all over it , I rang scs they said they will replace it , severally weeks later wnd carpet arrived fitter nice man said he wouldn't lay it as faulty , we have waited for 26 weeks 2nd suite arrived faulty feet again and arm cut 3 inches short , I've just rang scs Preston and Mike buckley senior manager to get this rubbish out of my house I want money back in meantime Mrs has been crying upset I've had several days of work waiting for these people to call out , we sat here now with floorboards and nowhere to sit so xmas ruined please please please don't give these cowboys your hard earned money hope this is helpful”

Helpful Report

Posted 6 years ago

“After visiting SCS at least 4 times looking for 2 sofas & always ended up going back to the same 1. We eventually ended up ordering them but did find the saleman attitude rubbish because he was getting fed up of seeing us & asking questions. We ordered 1 power recliner & 1 that was not a recliner. Never once over the 4 or more visits did the salesman say that if we had a non recliner in that sofa it would not fit through a front door or any door in your house unless you have French doors or patio doors because these sofas are much bigger and do not seperate. So on delivery day delivery driver told us they would not be able to get through the front door & have we got patio doors round the back which we have. So they took it round the back through the conservatory into the dining room damaging it & that was it! Because the door going into my living room is of normal size they couldn't get through it. The delivery men did say they had this problem quite a lot. So the sofa was just left there in the middle of my dining room & I was told I would have to ring scs & pay extra to have it split into 2. The recliner did go in my living room because the backs came off but the other sofa is still in my dining room with the plastic still on. I do feel the salesmen SHOULD tell you if they do know that a sofa will not get through a standard door which they must of known with the 1 we had picked & not just be interested in making the sales”

Helpful Report

Posted 6 years ago

“Spent £ 3200 on a three seater and a two seater in leather after 18 months the so called leather started peeling SCS not interested. complete waste of money.”

Helpful Report

Posted 6 years ago

“If I could give it 0 starts I would, Horrible people failing company, couldn't care less attitude ....I've bought a 4 seater sofa and an arm chair plus a new carpet very quick to sell it to me then just wanted me out the shop I was given no idea of delivery days etc just that someone would ring ....they didn't I had to ring them sofas were deliverd 3 weeks before carpet one leg missing had to ring round numerous places to try get one sent still waiting for that......Carpet still not fitted was promised a call this morning from manager to give me at least a rough idea of when they may turn up but nope no call have been ringing them all day no answer absolutely disgusting in every single way.........”

Helpful Report

Posted 6 years ago

“Four years ago we paid cash for two endurance sofas and a lounge carpet. Promise of Christmas delivery. First the carpet came and was cut too short. Then we heard that colour was out of stock. No apologies. Picked another colour SCS Stockport not bothered if we got for Christmas but thanks to the great carpet fitters we had something similar fitted. No date given for suite delivery eventually 2 days before Christmas came two sofas one the wrong colour. After countless phone calls and false promises the sofas were delivered after Easter the following year!!!!! So they were only 3 years old when a great deal of the top coating started shedding from one sofa. These sofas have had very light use as we live abroad 1/2 the year and have no pets or children . Now starting to luck like an old sofa. Surely they should last longer? At first the shop staff in Stockport were scathing. Saying I couldn't expect more! I went to the citizens advice the SCS stockport manager called them jack of all trades. My sofa is red he also said that wasn't in vogue anymore. No sorry or can we help etc. Dead arrogant receptionist who now ignores me if I go in. Eventually offers 550 quid off a new sofas. But they are completely different. For something similar I would have to stump up well over another 1300 pounds. The colour matches my lounge and the carpet would have great dents in it . SCS not concerned. Dont go there . There furniture is dispossable quality. If I could upload photos to show others I would. But I haven t even started on them yet so watch this space . Ann Buckley”

Helpful Report

Posted 6 years ago

“Went to order a suite one minute the damage cover was £50 then in the blink of an eye the salesman slips in the quote for cover for £250.carrying on he said delivery was £59 but he would as a one time offer give us a discount of £50.Then when i said we did not want the cover the £50 was withdrawn,when i asked why as he said it was a one time offer that would almost pay for delivery he said "if you dont want the cover ,thats where the discount was coming from." These people couldnt lie straight in bed.BEWARE.”

Helpful Report

Posted 6 years ago

“Not pushy but polite helpful and informative . All team members extremely welcoming .”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,866 reviews