SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

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Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am having quite a bit of trouble communicating with the Darlington store. We were not made aware we could use our own carpet fitter and as such went with the agency fitter, however they can’t fit the carpet until mid Jan. On learning that I could use my own fitter I have asked on multiple occasions if they could investigate earlier delivery so we can live in a carpeted house but they have told me the distribution centre is now closed for Christmas. I struggle to believe a distribution centre has closed on the 18th of Dec for 2 weeks?! The man was just too lazy to look or they have a financial interest in using their own agency fitters. Awful awful customer service, no-one answers a question directly. A company that needs a massive review of its workings. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“For the fourth time in 2 weeks, we’ve been let down. Carpets half laid and tenants moving in on Friday. Pathetic excuses, stories don’t add up, fitters not arriving, carpets not arriving. House now has carpet in rolls across the hallway but 2/3 bedrooms not done and stairs not done either. No help whatsoever when you ring - just more lies it seems. I agree they get your money and then don’t give a damn. Never ever again will I buy from them. The stress has actually made me ill. Westwood Cross Scs are ridiculous. I too wish I’d seen these reviews before I brought from them.”

Helpful Report

Posted 7 years ago

“wow wished I had read these reviews before buying from SCS! can't agree more. I paid for a new carpet to be fitted into our 34m2 small lounge. first fitter never came as he didn't bother to turn up to work. Sales team were very helpful and i accepted that I would have to wait a further 2 weeks for a new fitter to fit our carpets. At least I thought it would be before christmas and that they had agreed to move the furniture seen as though i had already moved all the furniture out once! Today the second arranged fitting date.... the fitter arrived, saw the furniture in and said he wasn't moving furniture! (sales team failed to tell the fitter of their arrangement with me) so here I am again with no carpets fitted! its the 18th December! I have never heard so many excuses and the buck been passed from 1 department to the other. Even having to hear that they haven't answered the phone because he was busy having his dinner! Really! Don't order carpets From SCS! i am sure there are plenty other companies who take customer service seriously!”

Helpful Report

Posted 7 years ago

“Delivery date rescheduled multiple times, and still haven’t received our dining table. Awful service. The sales team were helpful however delivering our item has been a painful process and we still haven’t received our dining table.”

Helpful Report

Posted 7 years ago

“Promised delivery of a shock item before Christmas. Mentioned to store that access is tight as on road parking said wouldn't be an issue. Delivery slots are all day so had to get current sofas removed the day before, waited in till lunch time to be told that the delivery was failed due to access to our road as a vechile was blocking road. I was in the street on the call, no issue was there. Have been waiting over 2 days for a call back to arrange recovery wish we have been told may not be before Saturday (road will be as busy) which will mean we will have no sofas for Christmas with guests here. We have 2 small children (one unwell) and ourselves all sitting on the floor. Store manager says it's not his responsibility to get the sofas to our house and they have no responsibility to make sure they can get the sofas to us, they only ask about door access, everything else is distributions issue.. we never get to speak to this department and have been promised a call from them for 3 days which no contact. Customer service line takes you around circles, if you haven't had delivery you can only talk to store which hasn't helped and asking to speak to head office means giving a access code and password. Finally got through to sales director voicemail left contact details and phone number. Store never answers calls so have to spend 15 minutes calling before anyone answers. No one takes responsibility, store not trained to deal with complaints as no process of logging and updating account complaints. Staff don't want to talk to you after they have money.”

Helpful Report

Posted 7 years ago

“the delivery dates kept being changed buy scs we were left siting on the floor now weve got the suite after 1 week the legon the chair and feels like the frame is starting to collapse so i will be either wanting a replacement or my money back of 1600 pounds so they will have to sort it out asap.”

Helpful Report

Posted 7 years ago

“No recpect”

Helpful Report

Posted 7 years ago

“Sales service is very good, but bad after sales service. Firstly they never answer the phone. I have tried phoning several times for them to send us a sofa cleaning kit which was supposed to be delivered with my sofa order and they always say they will phone back to give us a delivery date, which they haven’t. I had to go personally in store because I couldn’t get through by phone. I have been waiting since September and it’s now almost Christmas time.”

Helpful Report

Posted 7 years ago

“Waited longer than was told in store when delivered it had fibre instead of foam went to the Basildon store and spoke to a manger called grant who was rude and bolshee stores customer service was a disgrace and am now going to take legal advice on getting sofa returned would never use scs again if that’s how store managers talk to customers”

Helpful Report

Posted 7 years ago

“Rubbish customer service. I bought some furniture and was told it would be here for Xmas then told January then told before Christmas. Can’t get in touch with the service team they either don’t answer or put me through to the shop. Who just say sorry we can’t do anything about it. It’s says on my paperwork 6 week. Won’t ever go back rubbish liars”

Helpful Report

Posted 7 years ago

“The worst company EVER, they delivered my sofa this morning at 7.30, it would not fit through the door so they just left me alone with it outside. The delivery men were swearing and arguing. I begged them to help me to take the arms off to get it indoors, they refused and drove off. I phoned the company and they were not interested at all, the customer service was appalling. The want to charge me £190 to come back on Friday to take the arms off and take it into the house.”

Helpful Report

Posted 7 years ago

“very good service and very helpful ste and rice were very kind and thoughtfull and they took away the rubbish we are very happy”

Helpful Report

Posted 7 years ago

“£75 callout charge to repair warrantee work, no wonder they give a "10 yr warrantee" . Don't bother with this rubbish, leg fell off sofa just after 12 mth warrantee expired.”

Helpful Report

Posted 7 years ago

“SCS Southampton - This company is really awful. Booked a split fit to have carpets fitted in alternate rooms in order to move furniture from one room to another. First fit, the fitter messed us about all day with altering timings. Fit done. Second day - no fitter. Called SCS - they can't find our carpet. Had to keep calling them back when they promised to update us. The Manager, Craig insists the fitter signed for carpets for both fits. The fitter claims he didn't. The Manager said all fitters were booked to full capacity so even if they found our carpet - it wouldn't be fitted as arranged. How can he be so sure the fitter signed for our carpet if he was fully booked elsewhere? This was all booked for Saturday. It's now Tuesday and we're still waiting for the Manager to call us back...........so who has our carpet? Not likely to be fitted before Christmas. House a mess. Do not use this company. The Manager is unprofessional and they blame everything on the fitters.”

Helpful Report

Posted 7 years ago

“Wrong colour sofa delivered Do not buy from this place”

Helpful Report

Posted 7 years ago

“Scs made so many errors with my order, They miscalculated my quote by £500 even though my measurements were correct, they failed to order my carpets as they were left on someone’s desk for a week, I had to move into my new build without flooring as it delayed my fitting. gave me the incorrect price for vinyl laying and I only found out when the fitter arrived, didn’t order enough underlay for my laminate flooring so I had to purchase out of my own money, ordered the incorrect trims twice for my laminate so have ended up paying a fitter twice! took my money for a rug that was out of stock and took over a month to tell me. Customer service aftercare flooring team do not call you back, fail to resolve issues and are abrupt and hard to work with,”

Helpful Report

Posted 7 years ago

“conduct was very unprofessional, impolite. We felt attitude was discriminating towards foreigners . lodged official complaint against Manager Bedford no response from customers service”

Helpful Report

Posted 7 years ago

“After spending nearly 5 months trying to resolve a problem with a lazy boy chair purchased it is now nearly Christmas and I still have a chair which is thread bear and unsightly. Every step along the way SCS has not been interested in the problem and has been unable to provide accurate advice on how to get it repaired at further expense to us. Do not use SCS. The quality is poor and once they have your money they will tell you anything on the phone just to get rid of you! Do not be fooled by their concerned replies on these pages they lead nowhere”

Helpful Report

Posted 7 years ago

“Awful company that has no interest in customer satisfaction. Had a carpet badly fitted 7 weeks ago, the surveyor stated that the joins must be lengthways across the room but the poorly trained fitters have put the joins widthways, they also scratched all the walls in fitting the carpet along with cracking plaster and splitting the skirting boards plus they snapped off the room’s door handle. Despite 6 telephone calls to SCS Kidderminster, a letter and email to the manager of this branch plus 2 calls to their head office they have arrogantly failed to call me to discuss what they are going to do the rectify these issues. Avoid this company they are very poor.”

Helpful Report

Posted 7 years ago

“SCS carpets Nottingham (the one near County ground) In store - a complete shambles - no-body knows what is going on, mixed up/ lost all initial paper work. Changed prices at every stroke. Delivery & installation - £136 for ONE room - didn't take the old carpet away and refused to tidy up afterwards leaving an 85 year old to clean up the mess behind them. - saying it wasn't part of their job. Black marks on a cream carpet! Spare bits of new carpet just dumped in the corner. Demanded cash in advance of installing, made a mess, gave NO Receipt - just grabbed the cash and left the mess. It's disgraceful & they shouldn't be allowed to get away with this appalling lack of "service?" Will never use this company again”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,906 reviews