SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,878 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When i visited the store, in Giltbrook near Ikea, prior to placing my order they were falling over themselves to be helpful. once I placed my order it was a different story of non contact and calls not returned. Eventually I phoned up and agreed a fitting date which they later changed and never informed me. The carpets were subsequently fitted and have faults all over them. I do not want to deal with this company as again they promise to call me and fail to do so. I have asked for a full refund and they want to come and lift their carpets. I'm fine with that but feel if a contract is being rescinded that they should put me back in to the position I was in before the contract started. They need to lay my old carpets back which were of superior quality to the one they laid ! They are so unprofessional and even their manager cant seem to phone when he has made arrangements to. I would go with a local independent company in future as these big chains don't give a damn.”

Helpful Report

Posted 6 years ago

“Order sofa 6 weeks ago told it would arrive with in 6 weeks.so started calling them to see when it would be delivered.promised several times they would check and call back.on third call told that there had been an error and the email order had not been sent it was going to be another 8 weeks.manager not available.on line chat unable to help as store issue was given another number but voicemail with a promise to call back which still hasn't happened yet.sofa now not arriving until end of January and SCS won't talk to me.only buy from SCS if you want to waste your time and money .worst company/customer services ever”

Helpful Report

Posted 6 years ago

“After spending almost £2000 on a suite I feel exasperated with the aftercare service team at Scs!!! Our suite is so hard,it has not relaxed at all. We were told by the manager of the Hedge End branch to invite ‘some fat friends round to sit on it’!!! We are still arguing with Scs after 12 months and are now contacting the ombudsman........ DO NOT PURCHASE from them..... shoddy furniture awful,unhelpful after sales!!!!!!!!”

Helpful Report

Posted 6 years ago

“If It was possible to leave zero stars then I would of done. I bought a sofa from Scs in April which was over a thousand pound, last month in October it didn’t seem right as was sloping at the back, so Scs sent an technician out to inspect it, and apparently all the springs had come away from the main frame, and I was advised not to use this sofa or it will end up on the floor! Then for a month I have emailed and rang continuously, to be fobbed of every time, and get no corospondance from them! Eventually I’d had enough and said come and remove this sofa from my lounge that I’m not able to use and I want a refund, to be told I can’t have a refund,as it’s not there policy. Bearing in mind I have no children and live alone,so clearly this sofa is extremely poorly made, it’s acceptable for it to basically colapse and my only option is to have it repaired. I think it’s absolutely diabolical and there customer service is not existent. I advise everyone against buying furniture from them, and to check there policy’s before buying anything, as you may well be left with some no good scrap furniture in just over 6 months!”

Helpful Report

Posted 6 years ago

“Terrible after sales service. Bought a sofa with removable covers and was told in the shop they could be washed. When washed all the zips broke. Was told by customer service they wouldn’t repair as I shouldn’t have washed them. Why have removable covers then??”

Helpful Report

Posted 6 years ago

“In-store was ok Danny was helpful. Things started to go wrong on the Tuesday got a phone call saying that not enough carpet had been ordered so they added extra.,thought it was a bit odd but excepted it. Bare in mind that my husband was had given the right measurment when the carpets were fitted loads left over! !!!! The next day our sofa's were delivered? ???? Nightmare begins turns out they wouldn't go through the doors. Bare in mind that they had the measurements of our doors and we were not told that the sofa's we ordered were oversized (our home was built in the 1960's) rang the Bedford store only to be told not they fault. We were forced to pay to have the largest sofa arms removed to get into our home appalling after service from the store waiting for some of the money to be paid back. Having read some of the reviews i'm not holding my breath.”

Helpful Report

Posted 6 years ago

“Ordered furniture March, Arrived May - Not too bad.... Cushions ordered were incorrect and so was foot stool. Contacted SCS by phone and they said they will sort but want photo, This was done and sent to their email address. 2 months later nothing heard so went to showroom in Hull. They apologized and said they will sort. Nothing heard so contacted them again to be told they had no idea what we were talking about. This continued until they finally accepted they knew what was happening and would get it sorted. November arrives and they turn up with the correct Stool but with 2 corner cushions and 2 square ones (Which is wrong - We needed 3 square and 1 corner). The delivery team contacted them immediately and we were told it would be sorted. 1 week later I contacted SCS to find out whats happening to be told they want Photographs..... WHY????? They know what they sent. The team at SCS Reception were polite and professional and so were the delivery team but this is extracting the urine. I will NEVER go to SCS again”

Helpful Report

Posted 6 years ago

“Our suite is leather and the colour is washing off literally we clean it with the leather cleaner and it washes off they sent an expert who said nothing wrong with this £4000 suite Also if we are taking medication that can make the suite fade a joke Small claims don’t need to be an expert to see this is not right even water washes the colour off child spilled his water and left a hand print ????”

Helpful Report

Posted 6 years ago

“I am really pleased with my new settle i would recommend everyone to use this store as there brilliant and very helpful i will give 100% really happy thank you scs”

Helpful Report

Posted 6 years ago

“As we were unsure whether to replace our wooden floor, our advice from the Shirley store was seek the advice of the surveyor, this we did, who told us it would be easy to remove the wooden floor prior to fitting. Having placed the order we were advised that the fact the flooring goes under the skirting boards and fireplace , removal would likely result in damage and gaps around the edges once the carpet fitted. We returned to the store to be told tough you can’t cancel that part of the order. We are now left with the only option of fitting the carpet on top of the wooden floor, however this won’t fit under the front door which can’t be planed. So whatever we do the hall will look a mess. I am so upset and disappointed as I either waste £600 by not having the carpet fitted or have something that looks a mess.”

Helpful Report

Posted 6 years ago

“I purchased all carpets and LVT for a 3 bedroom house through scs at cribbs causeway. Carpet was fitted not too bad by Karl all their packaging, offcuts, were dumped in the rooms. LVT not delivered on time and even tried to deliver to my old address. The latex which was put down was terrible. It wasnt level, it didn't cover all the floor, big gaps in it. Splash marks up the wall and skirting boards. The fitter must of cut his hand as blood all over the door, radiator and wall. A second fitter came out to rectify 2 weeks later and relaid the latex and also lay the LVT when it finally arrived 4 weeks after it should of .He came back to put right a few things such as lifting and edges not sealed and lifting. Apparently sealing of the edges is not part of the job. However I was not told this. Once scs had received my money it was difficult to get anything resolved. It took endless phone calls on my part and also going into store. To rectify the first fitters faults have had to have someone in to repaint hall, kitchen. Utility room, dining room, and cloakroom as with a new house if you remove latex from walls and skirting boards it takes you back to plaster or wood. I will never use scs again. If I could I would of left a review of 0 stars.”

Helpful Report

Posted 6 years ago

“After 26 weeks of chaos just got my money back best thing that could of happened wasn't even convinced I'd get that back”

Helpful Report

Posted 6 years ago

“Don't seem to be bothered about a poor fitting carpet don't call back when they say they will have no real control over the fitters.”

Helpful Report

Posted 6 years ago

“very very poor customer service especially the branch in Bedford, usually managers sort out issues but when the problems are given by manager then I prefer to say nothing! I bought a couch from them and the manager told us it will be delievered within "6 weeks" I was speaking to the manager from Bedford and he was utterly rude and very unprofessional and also did not know how to actually speak with disappointed customers. After making an official complaint about the manager the manager himself was dealing with the complaint rather than any other higher professionals. Now after making the complaint, my order is now no longer a priority so instead of the 6 weeks delivery it has now gone up to 10 weeks now. I would never recommend SCS to my enemies never mind my friends.”

Helpful Report

Posted 6 years ago

“bought a infinity leather sofa, just under 4 years old and springs are trying to come through cushions making it very uncomfortable. Contacted scs after care if you can call it that! they said they cant do anything without me paying £75 for a tech call out! then tried going through the insurance they said we had to have if we took out 4yrs credit they sent out tech and reported that it was wear and tear! so called endurance! my arse! now wont do anything about it.. Please don't waste your time and money go elsewere!!!!!!”

Helpful Report

Posted 6 years ago

“Wrong furniture delivered, now another 12-14 wait to see if the incompetent outfit can actually make and deliver the correct furniture.avoid at all costs unless you don't mind headaches and incorrect furniture.”

Helpful Report

Posted 6 years ago

“Excellent service from Colin and Eddy from Seaham Distribution Centre. Tables delivered on time, set up and packaging taken away. Very impressed with the service.”

Helpful Report

Posted 6 years ago

“We ordered a Lazy Boy lounge suite from SCS Plymouth, staff were friendly and helpful. Delivery men were great but after they had left we noticed that the stitching on a joint was coming apart and after another day or so we realised that the comfort was nothing like the one we had seen in their store; this furniture was as hard as a brick. (Later we spotted another area which appeared to have been cut: by a Stanley knife?) We spoke to SCS and asked for a full refund, we also wrote to head office. The office staff at SCS Plymouth were very helpful and agreed to collect our furniture and refund our money: this they did within a short space of time. I feel SCS were let down by their supplier and did what they were legally obliged to do, under the 2015 Consumer Rights Act, with the minimum of fuss.”

Helpful Report

Posted 6 years ago

“Having emailed on several occasions with a problem with our new fitted carpet within 24hrs of been fitted no response, after sales diabolical will never shop with this company again and I strongly advise any potential customers of scs think twice. Now seeking legal advice.”

Helpful Report

Posted 6 years ago

“Please avoid this company. This company sold me 2 lazboy sofas in leather costing £2,500 which starting peeling on the headrest and piping around 6 months after purchase and cushion sagging. SCS Sent a technician round to my home and told me the peeling was due to hair oil and sagging was the cushion 'relaxing' and will not take up this issue with the manufacturer. It is now in Section 75 process with credit card company under consumer credit act 1974. I urge you not to buy their sofas; please spend your money wisely and shop elsewhere!!! This company do not even deserve 1 star, even though I have complained, the CEO sent me a letter to state peeling and sagging was a characteristic of the leather and to enjoy my new furniture; this is an insult to the consumer.”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,878 reviews