SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a three piece sofa and two chairs. When they were delivered they felt differently. We went to the store and spoke to the assistant manager who said give it a month or two and it will relax and feel better. Bad idea to leave it. I can no longer return the sofa and lazyboy will not help. The manager is very rude and the main office refuse to speak to me either on the phone or email. Think twice before buying from scs!”

Helpful Report

Posted 7 years ago

“Very unhappy SCS Renny’s Lane DURHAM appallingly customer service more interested in having banter with other staff members asked three times for advice very disinterested more interested in staff banter and whatever was on their mobile phone very rude walked out of shop and took my business elsewhere which was over £2,700”

Helpful Report

Posted 7 years ago

“Had carpet fitted all throu house Nov 17. Invictus Proxima. Paid over £2k for fitting. At the time of ordering we were sent a review and in all fairness gave a good review as staff were brilliant. I really shouldn’t be giving it 1 star. HO staff not good and I really wouldn’t complain if I didn’t have cause too. Anyway carpet did not wear good. Was replaced downstairs in April 18. And now in 2019 are having to replace the upstairs. Heavy domestic use to SCS and independent assessor means 2 adults and 2 small dogs is too much for this carpet. So if you can float around your house this carpet will be perfect It’s gone flat and nasty. I asked manufacturers to come see it to see if there was an issue but they wouldn’t. I have even kept a sample and offered to post it to them but still no go on that. Sent it to consumer Diputes but that’s not much use as they don’t update complaint. This is still with the adjudicator ? Still with them from 30.8.18. Can’t get throu on phone and emails don’t get answered. Don’t bother with this carpet or company you won’t get anywhere. Use an independent - value for money and quality second to none.”

Helpful Report

Posted 7 years ago

“Lincoln scs, Steve, Chase and Dave are the best Wanting to say how fantastic we were treated by scs staff (Lincoln store), including Steve in the carpet department and Chase in the sofa department, as well as Dave the manager. Every scs needs a Steve, Chase and a Dave. All of whom dealt with us professionally and were extremely friendly. Other stores we visited could not come close so far as cost was concerned and we also got a super deal, thanks to the above staff. Cannot recommend them highly enough. If you are considering purchasing carpets, sofas or furniture, you should not look past scs. Thanks for everything and for the great service throughout. 11 out of 10 in every department.”

Helpful Report

Posted 7 years ago

“What a joke paid £5810 for lazy-boy sofas and chairs paid for pre Xmas delivery was promised pre Xmas delivery when I called just before Xmas to find out when delivery will be he said that a member of his team cancelled my order and then put it back on but when they put it back on it missed the pre Xmas delivery deadline so it completely messed up our Xmas and still not got my furniture and now cancelled stay away”

Helpful Report

Posted 7 years ago

“Wasn't given all the info and was told I was give free carpet fitting. Then was told I had to pay the carpet fitters on the day of delivery.”

Helpful Report

Posted 7 years ago

“carpet faulty . wrong size too small after SCS measured it. OVER 1 YEAR later poor fitti9ng etc, etc. threat of solicitors /court action badly fitted carpet accepted due to loosing the will to live. MY OPPINION---- SON'T TOUCH THEM WITH A BARGE POLE> they take your money and after sales service is non existent !!!!!.”

Helpful Report

Posted 7 years ago

“Sales people literally pounce on you and don't leave you alone from moment you arrive. Made me so uncomfortable that I no longer wanted to look around!!”

Helpful Report

Posted 7 years ago

“Salesman like a piranha. We didn't even get to see the furniture in shop as we left when salesman was distracted. We felt pressured by his presence and uncomfortable too.”

Helpful Report

Posted 7 years ago

“Bought a carpet online, the price came up a lot cheaper than it was meant too. Rang scs to make them aware and they cancelled my order saying the price was incorrect. They were rude and did not appreciate or honour their Mistake. Shame really as I was planning on buying some sofas from them, but will never use the company again.”

Helpful Report

Posted 7 years ago

“Do not buy from this company. They are the worst company that I have ever dealt with. They think they are above the law and the Consumer Rights Act does not affect them. After 8 months of them ignoring us in the hope we will go away we have now had to resort to a solicitors letter which they have ignored and next is court. It is unbelievable that they are still trading. Customer service is non existent. The sofa we bought is not fit for purpose but once they have your money they are not interested. They hope if they ignore you long enough you will go away. Do not buy from this company they are an absolute disgrace.”

Helpful Report

Posted 7 years ago

“The sofa was miss shaped you could not sit on it, you would fall to the side. They sent someone out who just made up liad of rubbish. It was a 3 seater and he said its for 2 really, but that did not matter as one person couldnot sit on it. Nothing fitted properly. I complained and complained, customer services parm you off and was no help what so ever and did not care. I think trust poilot have been paid off by them to create good reviews. Dont trust trust poilot! Dfs was great bit more money but the quality will last you alot longer, so cheaper in the long run. No stars for scs”

Helpful Report

Posted 7 years ago

“The worst furniture company in England. The furniture is uncomfortable, the constraction of their furniture is not a good value for money. They deliver a different assembled from wGatwick you saw and sat on in the store. They are unreliable and very deceptive.”

Helpful Report

Posted 7 years ago

“Avoid at all costs. We had a faulty dining room table delivered after a 16 week wait. The table is faulty and unsafe. Contacted after and informed to send a video of the faulty table which I did. Contacted them 2 hours later to check it was received. Informed they had received it and it was forwarded to the manafacturer who would decide if it was faulty and I should hear something in 3 working days. Contacted them after 3 days and informed they never received the video. I have now sent this video 3 times and received the same excuses. They are totally incompetent.”

Helpful Report

Posted 7 years ago

“After having complained 9 weeks ago to their so called AFTER CARE team, I am appalled at their lack of customer service. It seems that once they have got your money, they do not a toss if you incur a problem. My item IS still within the warranty period, and still not resolved. I urge everyone to email them. That way you will have a copy of the time, date etc which they will try to dismiss if you contact by phone. I had to give 1 star. If there was an option to give a minus rating, I certainly would have chosen it, BE AWARE - YOU HAVE BEEN WARNED”

Helpful Report

Posted 7 years ago

“Sale service was fine and I was delighted when they told me they could fit it before Christmas. Fitter arrived today with no grippers saying they hadn't been paid for. I have the quote including grippers and the price I paid but head office are still saying I haven't. I contacted there helpline and was told I would be phone back, then only seconds later they phoned the fitter and I have had no call back. It not in the order but its on the quote I paid so their order is wrong. So it will be a nice visit to scs on boxing day to demand my money back for the grippers they didn't suppl but I paid for. Can believe they don't have the decency to phone me back.”

Helpful Report

Posted 7 years ago

“Whilst their sales were first class their after care has been nothing short of appalling and I would not recommend anybody to use SCS. They go out of their way to get you to buy but thereafter, once business has been secured you’re simply treated as a number. We ordered our sofa and carpets from SCS in Aberdeen mid-September for our new build. We were assured fitting before Christmas, even when we informed them that their fitters wouldn’t gain access until the end of October, early November. Their carpet fitter gained access 3 weeks before we got our keys to measure but at this time we were told our original choice of carpet for the living room would be too short. So back to SCS we went to choose another similar carpet, which was of course more expensive. Our figures now agreed (including the payment for the carpet fitters to be made on the day) we were informed fitting would be unlikely before Christmas. We complained that this was unacceptable and after much stressing it was agreed that upstairs would be laid the day after we received our keys and that the rest (except the kitchen flooring which was supplied by another company on their behalf) would be completed on the Monday (2 days later). The fitter only managed the living room floor that Monday due to another appointment and he returned to complete the stairs and hallway on the Wednesday. The carpet we chose for the hallway/stairs was NOT what was laid. This came to light when the fitter was half finished. Sadly they hadn’t checked and we hadn’t been available to advise. The carpet referenced on the paperwork did not match the labelling on the carpet supplied. SCS have admitted this was an error from their supplier and have offered to replaced the carpet at their expense. We have had to fight them for fitting before Christmas and they arranged for the fitting to take place first thing on the 21st Dec. 8am came, 9am went, 10am without sight of the fitter so I called the shop and was met with a recorded message saying they were closed for the festive period. Fortunately I had the carpet fitters number from his previous visit so contacted him directly and he informed me that another job was first on his list that he collected this morning despite numerous assurances from the Carpets Manager that we would be first as the job was a simple lift and replace. The fitter arrived 4 hours later than expected, with only two of the three required door bars that were missed from the previous visits. We were quoted 9 bars required, we only require 8 but only have 7 until a time when SCS can return to complete the work. In short 4 days before xmas and our main room still looks unfinished almost one month in. Additionally we had issues with the tiles we chose from SCS (albeit they shunt the blame onto a third party supplier) for our kitchen. We contacted SCS about their delivery on the Monday before we received our keys to ensure they would be delivered for the joiner to lay on the Saturday. Eventually on Tuesday after a couple more calls and speaking to the Acting Manager we were informed the tiles we had chosen in September had been discontinued and that we would have to come in and choose new tiles. 3 days before we were supposed to move in, but the new samples from their supplier had yet to be received. So back we went again on the Thursday night, the day before we got our keys to choose our new kitchen tiles. These were ordered the following day but only arrived with us 11 days after we ordered and were finally fitted this past weekend, three weeks after we got the keys. As a token gesture we were refunded the £50 delivery fee, yippie. Considering the amount of money we are giving them this felt like a slap in the face. Furthermore, there was a lack of transparency regarding the costs for carpet fitting. Whilst we were informed that it would be free, the figure is deducted from the overall cost yet we still need to pay the fitters. Whilst a weird set up we got our heads around it and agreed the figure ahead of time so we knew how much we would require for the fitters. Imagine our surprise when the fitters arrived and quoted TWO figures, which amounted to almost double what we had originally been told. Another call to SCS who were adamant they had informed us of a revised figure once we chose the second carpet. This was certainly not the case and why would it change for simply a different carpet in the same sized room? Overall the whole experience has been terrible. SCS incentives were great to lure us in (discounted sofas, 20% off carpets, “free” fitting) but the hassle thereafter and the multiple visits (across town, during rush hour with a sleeping child to speed up orders) coupled with having to change our original choices to suit their stock was incredibly frustrating and disappointing. Moving house is particularly stressful, even more so so close to Christmas and SCS have gone out of their way to make it even more stressful. We have friends and family moving home recently and in the near future who have asked our recommendations and we have been blunt in our assessment of how pathetic SCS have been and they will not be coming to you as a result.”

Helpful Report

Posted 7 years ago

“Wrong size carpet turned up tried to blame us our measurements but there error.very rude response . Left with no carpet 1week before Christmas in the lounge. And furniture in our dining room 😒”

Helpful Report

Posted 7 years ago

“AVOID AT ALL COSTS Cannot believe these reviews of this company are good on here, they are either getting people to write fake reviews or doing them themselves. There’s no way I would recommend this diabolical company to anyone I’m Absolutely disgusted with this whole company, from the moment I walked into the Colchester store a year ago rite up to today. I paid £2000 for carpet that had to be lacies TWICE because of poor workmanship, the state it was left in afterwards was terrible, I tried to complain for two months and had no reply whatsoever. Was always told that I would get a call back and never did. The price I was originally quoted was actually £500 cheaper than it eventually came to. After just a year of it being laid I’ve had to have a supervised come out to inspect it because it’s fraying at the edges and the whole carpet is coming up every time I hoover! I was told I would get an answer in seven days, that was nearly a month ago, when I called head office today they told me no records had been made at all. I’m beyond angry upset and just completely gutted I gave my hard earned money to these cowboys!”

Helpful Report

Posted 7 years ago

“Ordered a sofa back in October. SCS promised to deliver it before Xmas. The only slot they offered was 20th Dec whilst I was at work. Not alternative date or time offered. So I have no sofa to sit on over Xmas, as I got rid of my old one in preparation for the new one arriving. Christmas is ruined. They won’t give me a refund either. Manager (Brian) was rude and unapologetic on the phone! Offered me £80 to collect the sofa myself!!!! Not enough to cover the van hire or man power to lift it! Completely unacceptable! Don't buy from this company! Appalled!”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,906 reviews