SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was explained by Gina, we could order exactly what we wanted. The price was value for money and we got scatter cushions thrown in. We will be back soon.”

Helpful Report

Posted 7 years ago

“Warm and friendly”

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Posted 7 years ago

“Mark and joe from Warrington were brilliant friendly phone call an friendly delivering suite an they ask you were you want your suite an take the rubbish thank you lads”

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Posted 7 years ago

“When getting to the basket online I see £59 delivery charges so I called to query this. The lady was very rude about it, clearly she's had this conversation many times befote but instead of helping me she just slagged off other sofas providers and made me feel really small. I may have still bought the sofa as it was still a good price even with that delivery charge but definitely not after experiencing their "customer service". I just wish I'd got her name”

Helpful Report

Posted 7 years ago

“Half the house was carpeted via SCS. Staff in store were polite but we had cancellations, wrong products delivered. Damaged products, damage to our walls and skirting. Rude fitters, and expect to be left with ALOT of mess (not bagged or anything!). The actual carpets in the end are nice and good value, but not worth the massive hassle of using this company.”

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Posted 7 years ago

“Utter joke of a company, say you cancel then try and charge you hundreds of pounds when you need to for genuinely unavoidable reasons.”

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Posted 7 years ago

“Do not use scs. Rude rude rude salesman in store(Northampton) terrible advise given from the guy who came out to measure for the carpet and terrible carpet fitters! Wish I had read reviews first. Never ever again. Would not expect this from a so called reputable company. Wouldn't have minded if we had payed peanuts but we didn't!”

Helpful Report

Posted 7 years ago

“Quality of sofa is shocking paying £5000 for lazy boy the backs are wobbly an the sofas have sank they are not comfy anymore they are flat. Came damaged am still waiting for it to be fixed the electric buttons were damaged had to order new 1. Paying that amount of money for a sofa i expect to last and not flatten to keep it's shape”

Helpful Report

Posted 7 years ago

“Bought a wool tartan carpet for my stairs. Fitters made an absolute mess of the fitting. Caroets coming away from the treads within 2 days. Phoned the Kilmarnock store and it was put in the hands of head office. What an absolute joke. They said i would need to have the carpets stretched. Really? Why did they not just cut them properly. Also one on the carpets on the treads was damaged. Scs are just refusing to come and uplift this pile of rubbish and refunding us . Steer clear of this unprofessional company”

Helpful Report

Posted 7 years ago

“I knew what I wanted and had the sample book in hand. But I was ignored for ten minutes while the staff busied themselves sticking price labels on carpets. "Someone is coming.." but they never did - although they argued about who should. They have their priorities all wrong. Senior management really has to change the customer service ethos of this company.”

Helpful Report

Posted 7 years ago

“Promised delivery b4 Xmas by salesman in Loughborough store , rang to confirm delivery date only to be told that it would be delivered in January. The salesman rang and told me that the manager would ring me to discuss this didn't happen. Had a call from the delivery company to be advised that delivery would be to a different address than requested on the paperwork. After numerous attempts to call the store without anybody answering. I visited the store to speak to the Manager was advised he wasn't in but would ring me the next day. This was over a week ago still no call. Staff seem to make promises just to get rid of you. Terrible customer service will never purchase from SCS again.”

Helpful Report

Posted 7 years ago

“When I rang to arrange my delivery date for my sofas my telephone conversation was rubbish it was really hard work very bad customer service”

Helpful Report

Posted 7 years ago

“I got my sofas on the 9th January the drivers were great. J.Haley & S Hartley. Great customer service they made sure my sofas were ok & didn't leave,till everything was. Very friendly. Was very impressed”

Helpful Report

Posted 7 years ago

“Awful company and vow never to even consider using these again. Do so at your peril! Required to pay for the carpet in full to enable booking of the fitting date which was 6 weeks away. The day of the fitting, I had to chase them numerous times for an update only to be told late in the day that the fitter has been held up and wouldn't make it. Rescheduled fitting is earliest 4 weeks time! Wouldn't be quite so bad if you didn't have to clear and remove all the old carpet yourself, therefore bare floors for a month. All over Christmas. They are quick to take your money, though delivery of goods and service is maybe not such a high priority for them. Oh, and you also have to remove all the off-cuts/waste created by the fitters once they finally turn up. It's the best lesson I've received to use local reputable businesses who actually care about the customer and want to provide a good service - avoid awful companies such as ScS, they really do not deserve your money.”

Helpful Report

Posted 7 years ago

“Excellent, old school values delivery by Paul R. And Matthew, Basingstoke Distribution Centre. Clean, efficient, courteous, great re all information re furniture.”

Helpful Report

Posted 7 years ago

“After having initially ordering sofa corner power recliner in November 2017, which was faulty by DFS, i got a refund and went to SCS in May 2018, Sales staff and customer service was fantastic when they was taking my order for Destiny Manual curved Recliner and power recliner chair. £1.800 + £300 more than my original budget. Rude delivery person that did not seem to know about the sofa, who wanted to shout at me telling me it does not state on the paperwork that i resided in a flat and it would not fit in the lift as it is over 8 foot long and on one unit. I had informed at the time of purchase that I lived in a flat, as it was a recliner at both ends they detach. Delivery driver insisted it didn't being over tired as i had just spent the weekend getting flooring done and the room prepared for sofa, i said, "I tell you what if you go down to the van and you find that it is one unit and you can not get in the lift, take it back and i will get a refund. I believe when he got downstairs he found i was right and was unhappy, as when he put the sofa together, the frame at the bottom of the recliner was twisted and would not go up or down without force. SCS wanted to Repair this at cost, i decided that it needed to be replaced, due to be delivered now in September 2018. Aside from the major fault, the appearance of the sofa was lumpy, bumpy, and uneven, unsightly, cushioning and the sofa look used, worn it looked like it was secondhand. The day of delivery, there was a major burst water pipe at the base of my flats that was bringing up the mud, I called SCS to inform them of the river of muddy water surrounding the building that would make any delivery very difficult, dirty and unsafe. When I was called back and charged for delivery of the Sofa, i felt was unfair, but i had no choice but to pay. The replacement came and I was going to send it back, on the advice of the delivery crew, I called SCS Croydon, and got them to note on the system that the appearance of the sofa was still uneven, lumpy bumpy, but I had been advised by the deliverers to see if it settled down. During this conversation following call to SCS, I received a call to say that my elderly father had fallen at home and had been admitted to hospital. I had to leave straight away to head to North London, On reflection I should have got the sofa taken back immediately, They sent out upholsterer, who did not put down any of my concerns, I added my comments, he said there was nothing that could be done that is how the sofas are, I called back as I had not been contacted and was told they will send out a technichian, this was never done, When I called back a few weeks later, again not being contacted by SCS, I was told a letter had been sent out they are not responsible for the delivery of correspondences, i queried why i was not emailed or called back, SCS said they would not go into any further conversation and directed me to RetailAdr, to take my complaint to them, i made my case on 10th December 2018 was nothing to be done, RetailAdr are saying that it can take up to 90 days for pre-investigations to take place April 2019, do not respond to emails on there dashboard and the telephone number seems not to want to put you through. Since November 2017 All I want is a Sofa with a little Luxury, if this too much to ask for? My advise spend your money elee where - Aftersales customer service is very bad. :(”

Helpful Report

Posted 7 years ago

“Where do I start five years ago we purchased a corner settee and a spinning chair, delivery went well and things were ok for a period of four months then the springs shot through the base on the settee and we Called Scs as we had the cover they came out and repaired the springs although the repair man stated this was a design fault and will happen again. He was right within 2 weeks the same happened I then entered a 18 month battle trying to resolve and get a replacement as a last resort I emailed the CEO and we were told to go to the store and pick another settee which we did. Guess what the replacement is knackerd and we have been elsewhere today to purchase a new settee DO NOT WASTE ANY OF YOUR HARD EARNT CASH ON ANY PRODUCTS FROM SCS THE QUALITY IS AWFUL AND AFTER SALES IS A JOKE HOW THEY CAN GET FIVE STARS ON JUST PILOT IS AJOKE THEY MUST OWN THAT REVIEW BUSINESS RUBBISH SETTEES BE WARNED !,,”

Helpful Report

Posted 7 years ago

“I will never ever do business with this company again .was promised my carpet would be fitted on the 18.12.18.was fitted today 08.01.19. Because od delay was given free fitting however I had to remove my old carpets before the 18th of December. Tried ringing the store as was fob off by e.mail and could never get an answer. In the end had to go to store and was first given a date of the 9th December was changed to the 10th.after I threatened to go the store on 5th of December and tell any customers I could see not to business with scs I was then booked in for today(08.01.19) The fitter turned up today and done a good job however they are sub contractors. The managers at Croydon scs will do all they can to avoid talking to you once they have your money and leave all the issues to be dealt with by the girls on the admin desk which is not good enough. So my thoughts are admin done there best. Fitters nice fellas. Store managers absolutely shocking service. Advice take your money elsewhere.”

Helpful Report

Posted 7 years ago

“I placed an order on the 4/07/2018 at the scs luton paying £2000 upfront 3 months later we received 1 wrong sofa out of 3 sofas we initially ordered, went into the store and spoke to there manager yasser who told me theirs not much he can do but I will have to wait till the 7/12/2018 (another 3 months) for the correct sofa to come into their depot and then arrange a delivery and then we can take it further in terms of compensation. On the 9/12/2018 I hadnt received a call to arrange a delivery so I called the store wanting to speak to yaser whose left the store so I had to speak to Chris (new manager) who told me the date of the new sofa arriving at the depot was not the 7/12/2018 it was the 17/12/2018, there customer service representative are rude and so unhelpful”

Helpful Report

Posted 7 years ago

“Tried to exchange sofa of same brand lazy boy was told can’t be done company policy I had paid for a bigger one and wanted a smaller size despite having talked to the sales person whom I gave the dimensions of the house he said the bigger sofa would fit but it didn’t on delivery so tried to get a smaller one at the cost of the bigger sofa they refused would never recommend anyone to buy from them”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,906 reviews