SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,861 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the delivery dates kept being changed buy scs we were left siting on the floor now weve got the suite after 1 week the legon the chair and feels like the frame is starting to collapse so i will be either wanting a replacement or my money back of 1600 pounds so they will have to sort it out asap.”

Helpful Report

Posted 6 years ago

“No recpect”

Helpful Report

Posted 6 years ago

“Sales service is very good, but bad after sales service. Firstly they never answer the phone. I have tried phoning several times for them to send us a sofa cleaning kit which was supposed to be delivered with my sofa order and they always say they will phone back to give us a delivery date, which they haven’t. I had to go personally in store because I couldn’t get through by phone. I have been waiting since September and it’s now almost Christmas time.”

Helpful Report

Posted 6 years ago

“Waited longer than was told in store when delivered it had fibre instead of foam went to the Basildon store and spoke to a manger called grant who was rude and bolshee stores customer service was a disgrace and am now going to take legal advice on getting sofa returned would never use scs again if that’s how store managers talk to customers”

Helpful Report

Posted 6 years ago

“Rubbish customer service. I bought some furniture and was told it would be here for Xmas then told January then told before Christmas. Can’t get in touch with the service team they either don’t answer or put me through to the shop. Who just say sorry we can’t do anything about it. It’s says on my paperwork 6 week. Won’t ever go back rubbish liars”

Helpful Report

Posted 6 years ago

“The worst company EVER, they delivered my sofa this morning at 7.30, it would not fit through the door so they just left me alone with it outside. The delivery men were swearing and arguing. I begged them to help me to take the arms off to get it indoors, they refused and drove off. I phoned the company and they were not interested at all, the customer service was appalling. The want to charge me £190 to come back on Friday to take the arms off and take it into the house.”

Helpful Report

Posted 6 years ago

“very good service and very helpful ste and rice were very kind and thoughtfull and they took away the rubbish we are very happy”

Helpful Report

Posted 6 years ago

“£75 callout charge to repair warrantee work, no wonder they give a "10 yr warrantee" . Don't bother with this rubbish, leg fell off sofa just after 12 mth warrantee expired.”

Helpful Report

Posted 6 years ago

“SCS Southampton - This company is really awful. Booked a split fit to have carpets fitted in alternate rooms in order to move furniture from one room to another. First fit, the fitter messed us about all day with altering timings. Fit done. Second day - no fitter. Called SCS - they can't find our carpet. Had to keep calling them back when they promised to update us. The Manager, Craig insists the fitter signed for carpets for both fits. The fitter claims he didn't. The Manager said all fitters were booked to full capacity so even if they found our carpet - it wouldn't be fitted as arranged. How can he be so sure the fitter signed for our carpet if he was fully booked elsewhere? This was all booked for Saturday. It's now Tuesday and we're still waiting for the Manager to call us back...........so who has our carpet? Not likely to be fitted before Christmas. House a mess. Do not use this company. The Manager is unprofessional and they blame everything on the fitters.”

Helpful Report

Posted 6 years ago

“Wrong colour sofa delivered Do not buy from this place”

Helpful Report

Posted 6 years ago

“Scs made so many errors with my order, They miscalculated my quote by £500 even though my measurements were correct, they failed to order my carpets as they were left on someone’s desk for a week, I had to move into my new build without flooring as it delayed my fitting. gave me the incorrect price for vinyl laying and I only found out when the fitter arrived, didn’t order enough underlay for my laminate flooring so I had to purchase out of my own money, ordered the incorrect trims twice for my laminate so have ended up paying a fitter twice! took my money for a rug that was out of stock and took over a month to tell me. Customer service aftercare flooring team do not call you back, fail to resolve issues and are abrupt and hard to work with,”

Helpful Report

Posted 6 years ago

“conduct was very unprofessional, impolite. We felt attitude was discriminating towards foreigners . lodged official complaint against Manager Bedford no response from customers service”

Helpful Report

Posted 6 years ago

“After spending nearly 5 months trying to resolve a problem with a lazy boy chair purchased it is now nearly Christmas and I still have a chair which is thread bear and unsightly. Every step along the way SCS has not been interested in the problem and has been unable to provide accurate advice on how to get it repaired at further expense to us. Do not use SCS. The quality is poor and once they have your money they will tell you anything on the phone just to get rid of you! Do not be fooled by their concerned replies on these pages they lead nowhere”

Helpful Report

Posted 6 years ago

“Awful company that has no interest in customer satisfaction. Had a carpet badly fitted 7 weeks ago, the surveyor stated that the joins must be lengthways across the room but the poorly trained fitters have put the joins widthways, they also scratched all the walls in fitting the carpet along with cracking plaster and splitting the skirting boards plus they snapped off the room’s door handle. Despite 6 telephone calls to SCS Kidderminster, a letter and email to the manager of this branch plus 2 calls to their head office they have arrogantly failed to call me to discuss what they are going to do the rectify these issues. Avoid this company they are very poor.”

Helpful Report

Posted 6 years ago

“SCS carpets Nottingham (the one near County ground) In store - a complete shambles - no-body knows what is going on, mixed up/ lost all initial paper work. Changed prices at every stroke. Delivery & installation - £136 for ONE room - didn't take the old carpet away and refused to tidy up afterwards leaving an 85 year old to clean up the mess behind them. - saying it wasn't part of their job. Black marks on a cream carpet! Spare bits of new carpet just dumped in the corner. Demanded cash in advance of installing, made a mess, gave NO Receipt - just grabbed the cash and left the mess. It's disgraceful & they shouldn't be allowed to get away with this appalling lack of "service?" Will never use this company again”

Helpful Report

Posted 6 years ago

“Tried refusing paying for a refund even though they lost the carpet! Honestly guys I can't stress how bad this company is. Read the reviews this isn't your average bad company, they are awful and their young teenage staff will give you attitude and abuse if you complain to them.”

Helpful Report

Posted 6 years ago

“Spent £3500 on 2 lazy boy sofas . The gap on the middle of one is huge . Had someone out to “ access” it and as expected they are going to do nothing as it’s “ acceptable “ so one sofa has no gap the other a huge gap looks ridiculous . After care is an absolute joke ! Have always used Scs but never again !!”

Helpful Report

Posted 6 years ago

“Bad service, bad communication, Lied to me, Fitter refused to install then they lost the carpet. 3-4 weeks latter I had to get a refund but wasted so much time in the process.”

Helpful Report

Posted 6 years ago

“Scs in Wakefield don’t even deserve one star, an absolute joke!! Ordered carpet in April 2018an still incomplete and were in dec 2018!! Sam the manager has been promoted an thinks he owns Wakefield and they don’t even have an area manager!! After care book appointments to come out to inspect and don’t even bother showing up!! Absolute money laundering twats! Staff take ur money don’t give receipts and prob pocket the money and accuse customers of not paying.. Plz Stay away from Wakefield Scs they a utter joke! If pound stretcher had carpets I’d trust theirs rather than a £55 sq mtr for a full house!! the customer service the roundabouts the lies the staff it’s terrible, as for the questions below they need to add months and YEARS coz I’m sure I’m not the only one that’s waited 8months for carpets”

Helpful Report

Posted 6 years ago

“if you buy anything from scs please read your guarantee first its contents are not worth the paper its written on and if heaven for bid you do have a problem you will find the roundabout you are on goes on and on and they will still do nothing . we have the good fortune of buying a lay boy leather sofa from the mansfield store a fault in the leather started peeling off and we have been accused of over cleaning it what a story this journey has been up till now”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,861 reviews