SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,921 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the settee arrived I started to itch quite badley , thinking it was different washing powder etc then came to the conclusion it was the sofa after placing my sleeping bag over the settee , I paid £2.300 for the settee with the protection of the settee and cover , but would love a reply and a answer to this problem because I can't have a sleeping bag on my settee for the duration of the settee. Worse things happen in this sorry world and people can be dramatic, but I'm been truthful and it's not nice for me at the moment specially when you get in from work etc . P.s just giving you the idea of the problem and I'm still itching now with the sleeping bag Many thanks Dave”

Helpful Report

Posted 7 years ago

“Wish I had never bought anything from them over charged me £70.told 6 weeks for delivery took 10 weeks chair faulty foot stool faulty customer service rubbish still waiting for the new foot stool 6weeks later DO NOT USE THIS FIRM ignore your calls and you get passedfrom pillar to post”

Helpful Report

Posted 7 years ago

“My sofa is of poor quality terrible craftsmanship. The wooden frame can be seen and felt. No wadding just material stretched accross it. Its going back and i will be taking my custom elsewhere.”

Helpful Report

Posted 7 years ago

“The worst service ever by this shop SCS. Ordered a sofa about £6,000 waited 12 weeks after 12 weeks they phoned and said we would have to wait another 4-5 weeks. Then after 5 weeks they phoned and said it will be 2 more weeks. Finally they came after 19 weeks of waiting - when they delivered our sofa they only did bring half of it. They then wanted us to wait another 5-7 days for the other half of the sofa. Completely shocked and upset by the service from these folk. Never again will I order from you. One part still missing and they’re telling us to order again.”

Helpful Report

Posted 7 years ago

“Was sold sofa's not offered the upgrade and 1 month after delivery cushions lose Shap repair and another repair then another now there not new any more will be fighting them all the way , just spoke to James sales manager at Nottingham what a disappointment , wouldn't recommend them”

Helpful Report

Posted 7 years ago

“Purchased a recliner leather sofa just under 3 years ago. Leather is cracking badly and recliner mechanism has been fixed twice. Both times have had a right fight and complaint to argue it should be covered under warranty/guarantee. In contrast our other leather sofa is 10 years old, slightly cracked but still working.”

Helpful Report

Posted 7 years ago

“Purchased £2200 worth of carpets from the Uddingston store. Told to lift my old carpets in advance then given only 2 DAYS notice that there wouldn’t be enough for my lounge. It would be another few weeks. Lies! I have had to chase them constantly. Never call when they say. It’ll eventually be 5 full weeks that I’ll be without any carpet in my lounge and that’s if they come through. I don’t trust what they say. Offered a paltry £100 for the countless disappointments. 5 phone calls and a visit to the store have resulted in countless stories and lies being told to me. Hours spent emailing and composing letters of complaint. Some weekend off!!!! Some staff members are very brash and rude over the phone, despite my reasonable requests and polite manner. Pity it’s their reflection on the company that I’ll remember instead of the only 2 polite staff members I’ve encountered. Once you sign a contract with them they are not interested. Can’t say how long it has taken them to respond to my complaints as it’s mainly been me having to contact them after being promised calls and being left hanging. I have 3 young children and have had to cancel a family function due to having no lounge carpet! Don’t be fooled by the adverts and sales patter. Awful! NEVER AGAIN!”

Helpful Report

Posted 7 years ago

“Disgusting.. Ordered two sofas in August and was told 6 weeks delivery. These were a special order and wanted to have a slight change to cushions.. After the 6 weeks was calling as no delivery to be told as special order it was taking a little long.. OK I get that.. Near on 3 months later they were delivered with original cushions and not the ones ordered.. So lies about why it took so long.. Called Scs Northampton and they said they will get it sorted and they would be here by end of November.. I called them beginning og December asking them to collect sofas.. They agreed but said if I could hold on until end of January it would be sorted.. I agreed.. Cushions came at end of January and was delivered to be on February 10th.. They were wrong AGAIN.. Called and asked for a refund and they have declined due to what was written on order form and it being a miscommunication.. But will reorder cushions..I have totally had enough of this company and want rid of these sofas as the hassle so isn't worth it.. When calling head office they refer you back to the store you bought them from.. Great.. It may sound trivial to many people but my mental health is suffering.. I rarely leave my house and my home is my castle.. Cheers Scs.. Would never use this company again and nor would I recommend them..”

Helpful Report

Posted 7 years ago

“Rubbish customer service”

Helpful Report

Posted 7 years ago

“32 months after buying a leather reclining chair for nearly £800 the seat cushion started to sag on the left hand side, I phoned Castalan the company Thad deals with the warranty and specifically asked if it was covered under the 5year warranty and was told yes, a claim form was filled in and an appointment booked, a letter was received saying the fault was not covered under the warranty so another phone call was required, I was told an engineer would still call to check the frame. When the engineer arrived he checked the frame which was as expected ok, he then inspected the seat cushion filling was not covered under warranty as it only lasts two and a half to three years, he then proceeded to tell me to go to Dunelm and buy a 2 inch foam seat pad and then showed me how to fit it once I had it. I couldn’t believe what he was saying and rest assured I will tell everyone I know not to buy from SCS”

Helpful Report

Posted 7 years ago

“After asking for advice on which carpet was best for stairs and won’t go flat,I was sold some stair carpet with a guaranteed (£400) after 3 months it was completely flat and I’m having to replace my carpet.im very house proud but scs told me to hover it,which I do twice a day as well as brush it plus no one is allowed to wear shoes in the house.although they agree it’s does look bad and it shouldn’t of gone like this,they are saying there is nothing they can do! Even though it has a guarantee! Wouldn’t touch this shop ever again now after this! Shocking customer service! Oh and to top it off, they came and measured it when I ordered and I’ve since found out they actually ordered double the size and charged me ! Can not believe it.they definitely see me coming”

Helpful Report

Posted 7 years ago

“4 repairs could bot fix. Replaced the sofa it too was faulty built wrong. Major attitude from shop staff saying one thing on phone then denying it face to face. Avoid”

Helpful Report

Posted 7 years ago

“Fitters fitted vinyl to my kitchen. I requested they come back as it had creases in it. The fitters did not respond so contacted the store. The fitters came out and said there was a fault with it they recommended the store sends out a surveyor. He came and reported back creases and an uneven floor and all badly fitted. He also said the screening I paid an extra £200 for needed doing again. This was reported back then I got a phone call from head office saying they would replace and the store manager would be in touch. The store got in touch but they wanted to send out another fitter to have a look. He came verbally recommended the screening needed redoing and that it was badly fitted and recommended I get felt backed lino when it's replaced. He emailed the store and then I got a phone call from the store manager from Huddersfield to say they weren't replacing the lino as the dog had chewed it. He was rude and went onto say that they couldn't re use the vinyl cos the dog chewed it by the door. I never denied this but the original fault was with fitting and the time scale left before coming back. I asked about the screening and he said he knew nothing of this and that was the end of it. I told him I would dispute this with HO. I have since phoned again twice spoke to the same lady who said she would pass onto her manager. Until today not heard from them. But today the Huddersfield store phoned to say there was a shortfall in the replacement vinyl of £130 ish and they needed this before they would book it in. I asked about the screening and she said she knew nothing of that. I paid an extra £200 to have my floor level, it's still not level and I'm reluctant to pay the extra for thicker lino if I am covering up their error.”

Helpful Report

Posted 7 years ago

“I am disgusted with ScS !!!! My elderly parents bought 2 sofas (paying in full, in cash) from ScS. They also paid for insurance cover at the same time. The wrong sofas were delivered before Christmas and my Mum was devastated. She broke her heart, it was awful seeing her in tears. We rallied around due to the "couldn't care a less" attitude and rudeness of responses that received from ScS. We did NOT receive any apology!!! On 4th January Mum was in outpatients getting an ECG. I received a call from a driver saying he was at their house and couldn't get an answer . When I enquired why he was there he had been sent by ScS to collect the sofas. He did not have the correct replacement ones with him! Needless to say he did not get them. I was appaulled that they were going to knowingly leave vulnerable elderly customers with no living room furniture. Mum was sent straight across to A&E and later admitted for observation for AF. 5 days later Mum died. As I was leaving the hospital and Mums death bed ScS rang / text and emailed to say the new sofas were ready. I explained when they rang again about an hour later that Mum had just died. Despite this I received more communications and eventually my Dad said just get them delivered so we could be finally be left to grieve. They were delivered before we had even had a chance to bury her. A small consolation was that in one call from ScS they said that £200 was going to be repaid as a "goodwill gesture" for the inconvenience. IT HAS NOT!!, As if all of this has not been bad enough today, exactly 1 month after Mum died my grieving father received a letter from Castellan group saying they have received notification from ScS to cancel the protection plan. This is without his permission, without any explanation, without a refund of the cost of the plan and in utmost disrespect for an already poorly treated customer. I am furious, speechless and not going to accept this disgraceful treatment of s grieving elderly customer.”

Helpful Report

Posted 7 years ago

“Further to our earlier revue, now had scs on phone twice in last two days, could not believe they said they would offer discount to us if we bought another suite for cash only, needles to say he was told where to stick his suite. politely”

Helpful Report

Posted 7 years ago

“Worst company i have ever dealt with, 2yrs down the line 3rd sofa and still issues can't be resolved. Their answer to everything is put it in an email. I havent got a computer..... arghhhhhhhh”

Helpful Report

Posted 7 years ago

“RIP off techniques at the Plymouth branch! I can’t believe the rude arrogant manager there is allowed to work there! Bought two sofas in December and still haven’t had delivery one month late and they don’t care. Do not buy from these people, they are sharks.”

Helpful Report

Posted 7 years ago

“Tried to sell me insurance for £200 told them it was too expensive so they took off 100 and dropped the mechanics ins. Then found still charged £200 on invoice”

Helpful Report

Posted 7 years ago

“Oh God Just do Not use this gang of rogues EVER”

Helpful Report

Posted 7 years ago

“Oh boy, would never ever recommend this company. Purchased a sofa in Oct 2018 and the moment I set foot in the shop the sales person was straight there with the usual patter, over friendly and my new BFF by the end of the sale. Goods arrived damaged so I contacted customer service. Boy, where do I start.... Rude staff, not bothered, very unhelpful and the right hand doesn’t know what the left hand is doing so all in all atrocious. Replacement goods were incorrect fabric so re ordered again only for them to be incorrect yet again. I was offered a replacement or refund so decided to browse and was pleasantly ignored by the original salesperson and other staff. No help whatsoever. Decided on refund. All in all, bad company, bad staff and wouldn’t touch the again !”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,921 reviews