SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,866 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picked a carpet at Durham store , but because there were 2 different patterns we were delivered the wrong pattern , same colour . We only noticed as the fitters were finishing the lounge . Went straight back to the shop , they never had any samples of the carpet . We had to go to Sunderland store take photos of the 2 different patterns , go back to Durham .Got offered a replacement or £54 compensation. Got home got on the phone to customer service. Ended up keeping the carpet as they increased there offer to £150. Sorted Got back home , what a mess the carpet is , creases , ripples humps and bumps in every room .Told off the fitters to wait 2 weeks they would restreatch it , Got a garage full of furniture sleeping on the floor . Impossible to get them to come out . Never ever use SCS or the fitters again .”

Helpful Report

Posted 6 years ago

“The gentleman who served me was very helpful and advised me on different settees helping me to choice the best one for my needs the delivery was very good the men were plesent and helpful”

Helpful Report

Posted 6 years ago

“Arranged delivery to a different address. Filled out all the relevant paperwork. They contacted us regarding delivery. Now won't deliver to the address we need, as the man in the shop never completed the paperwork correctly. The only way we can resolve this is if we pop into the store, which is 15 miles away, and do it all over again. But then we will have to wait for another delivery date. Now we have to arrange our own delivery from the address we don't want, to the address we do! They messed it up, but it's our problem. The Southampton store will never get my business again.”

Helpful Report

Posted 6 years ago

“They made us feel welcome and comfortable why we were choosing a new suite would recommend this shop to everyone for quality and price as we are pensioner's we had a limit that we could go to and your sales man abdi from the fosse park leicestershire show room was very accomadating and with his managers help was able to get the suite we wanted within our price range therefore from us it's a big thumbs up Mr and”

Helpful Report

Posted 6 years ago

“Bought 2 manual recliner chairs which were delivered end of April this year. Last week the framework on one broke. Called SCS who sent a technician. He said that the frame had snapped and he would order a new frame. He also said there was a spring missing from the front of the frame and did we have it. I said no. So he said oh it must have been missing when it was delivered!!! Got a letter saying that the new frame would be delivered in 5-7 weeks. Rang SCS and told them this was not acceptable. The girl kept repeating the same answer to everything I said, so much so I asked her was she reading from a sheet??? . Was told that as I hadn’t complained within 28 days I was only entitled to a repair. Then I rang the shop where it was purchased from and basically got told the same thing. I said to them that due to my husbands health he needs the recliner and was promptly told “let him use yours” so so angry and will never ever deal with them again. We were also hoodwinked into getting insurance and a care kit. Actually cancelled the insurance within the cooling off period as it’s not worth the paper it’s written on.”

Helpful Report

Posted 6 years ago

“Don’t give your money to this company. They’re a rip off. Took £76 off my mother for someone to come out and measure her hall and stairs. Told her she’d have to put down a deposit on a quote before they would entertain arranging a visit. Now after this visit the quote she was given of £300 odd pound has jumped to £790 odds. What a joke of a company then there’s £30 delivery charge and £100 fitting seriously. To top off this abysmal customer service they have added £30 for a care kit she didn’t ask for or want. Trading standards will be contacted as it is daylight robbery will NEVER use this farce of a company again. And will be advising friends and family to steer clear also.”

Helpful Report

Posted 6 years ago

“When we chose the carpet, we thought was good value at £9.99 metre, we were shown the underlays and as I did not want a bonded one, the one I chose was £9.99 per metre also. The fitters brought the underlay to fit and I noticed it was a bonded one, on looking on line the exact same underlay they have fitted is £2.87. Thanks SCS a lesson learned, prospective customers ask them to put your exact requirements on your order. Buyer beware. At 73 years old am still learning. We were pleased with the carpet fitters.”

Helpful Report

Posted 6 years ago

“With SCS ads everywhere on TV, it may be a good time to remind consumers of the risks they run when using the company’s outsourced fitting service. Earlier this year they sent us a shockingly bad fitter and it took ten weeks, four room clearances, untold emails and phone calls, plus three very tense store visits to get vinyl flooring which was fit for purpose. SCS think it’s OK that we had paid full price for this abysmal experience and refused any compensation. They cynically pointed us to the Retail ADR (ombudsman service), which duly ruled the company had met its obligations under the Consumer Rights Act. Pursuing the original fitter for his relatively small share of the total cost is just not worth it. So, please be aware – once they have your cash, SCS will try to wash their hands of you even if their recommended independent fitter is hopeless.”

Helpful Report

Posted 6 years ago

“Terrible. Took money. Failed.to fix sofa issue. Failed to collect faulty sofa, failed to refund money. Complete failure of a company top to bottom. Nightmare to deal with. Passed from piller to post.”

Helpful Report

Posted 6 years ago

“A year after paying for a heavy duty carpet we have holes in it! Contacted scs who said it was down to toes touching the carpets on the stairs and that it was because we were walking on it. Erm yes.....it's a carpet. Now fast forwards a year and we have holes on most of the backs of the stairs and in the living room. £900 for a carpet not fit for purpose!”

Helpful Report

Posted 6 years ago

“Only had sofas 6 weeks and although i appreciate i didnt pay the upgrade for the cushions, i dont believe they are fit for purpose. Both my husband and i work full time so hardly home yet the cushions have already become very flatened and when you sit on them they feel flat and bumpy. Courier was great but thats the only good thing i have to say for scs. Very didappointed with our purchase and will not shop there again or recommend them.”

Helpful Report

Posted 6 years ago

“Had a three seater and two seater we took out the extra guarantee which cost an extra £249, when one of the settees started to fray contacted SCS insurance cover who said it wasn't covered as it was a fault in the material so I contacted SCS who told me I needed to pay another £75 for them to send a technician out as I had just had it over 2 years to see if it was through how we sit on our leather settees or if they decide it is a fault on there behalf I have refused to pay this as they would only make up some excuse when they come out we have now noticed the seat cushion on the other settee has started to go the same we will never buy from this company again because once they have your money there customer service skills do not exist.”

Helpful Report

Posted 6 years ago

“Ordered a corner sofa which was delivered in 3 pieces for assembly. All 3 pieces damaged or faulty on some way. Most likely due to poor handling made worse by inadequate packaging. Never experienced such poor quality in a sofa purchase before. Sofa immediately rejected for a refund. Will never buy from SCS again.”

Helpful Report

Posted 6 years ago

“Suite ordered in January 2018. Third suite - about 3 months wait! - delivered but with faults. Three failed attempts to repair. Technicians suggested this not unusual. After a final promise to repair within 3 weeks, now told it can't be repaired, so refund offered!!!!! Oh well, only took 9 months to get back to stage 0! Avoid this company, unless you really like calling "customer service" who will laugh at you. Presumably because you were stupid enough to buy something from them. Do yourself a favour and walk by the store.”

Helpful Report

Posted 6 years ago

“.Gwyn and Mark delivery drivers were so helpful nothing was too much trouble for them. Would recommend Scs to anyone who wanted to buy furniture, and wouldnt hesitate in buying with them again.”

Helpful Report

Posted 6 years ago

“Appalling service the giltbrook store kept promising to sort it out but nobody contacts you. When you ring them they put you on hold and then put the phone down, then don't answer the phone. So fed up”

Helpful Report

Posted 6 years ago

“Sofa delivered broken. Supposed to be a 6-8 week wait for replacement but that has been delayed for another 4 weeks not that scs let me know. After many phone calls and emails I discover it’s because the sofa supplier went into administration. Huge mistake choosing scs. Avoid!”

Helpful Report

Posted 6 years ago

“Good happy”

Helpful Report

Posted 6 years ago

“Just had hall/stair/landing and two large bedroom carpets fitted and am very pleased with the FITTERS (not the store). Paul and Richard were two of the nicest people I have ever met, they were VERY courteous and very professional people. They made a fabulous job of the fitting and i would recommend them anytime to anyone. So if your getting a fitted carpet from scs don,t forget to ask for Richard and Paul for a guaranteed perfect fitted carpet.”

Helpful Report

Posted 6 years ago

“Bought two leather sofas , had them 16 months ,there delivery is rubbish as is there products is the same about to take legal action”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,866 reviews