SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited twelve weeks for a sofa and two chairs from scs ordered from the Becton branch. This suite arrived on the 2nd November only to find that they had sent two electric chairs and a manual settee, all of it was ordered as electric. We have been told that we have to wait another twelve weeks for delivery of a electric settee and that the colour may be different, they have left us the manual settee to use for now, but the recliner on the left does not work, no mention of compensation, even though we paid for a five year warranty of £350, and a delivery charge of £59, and the suite was over £4000. So will not have in time for Christmas. Very strange that the customer care team can not help, and you have to telephone the branch to sort it out, which I have been phoning for days and can not get through to.”

Helpful Report

Posted 7 years ago

“After purchasing ab endurance sofa chair and footstool. The leather is peeling off the chair. Three emails later and still no joy. Perhaps x ray might be a better choice. Poor quality terrible customer service.”

Helpful Report

Posted 7 years ago

“About a year ago, I decided to purchase a new sofa and easy chair. I went to the Milton Keynes SCS branch and eventually decided on a Lazy Boy 3 seater sofa and a matching single reclining chair. I duly paid up and with the extras, insurance, etc parted with about £1700. On the agreed date, almost exactly a year ago, the lorry arrived and the first question the delivery man asked was "will it go in through the door? We always end up taking these back!" Sure enough, the sofa would not fit in through the door, so it was put back on the lorry and taken back. I phoned SCS to ask what next and was told that I would have to pay another £200 to have it dismantled and reassembled in the room. I protested that I should have been warned and that I wanted to cancel the order. I was informed by the incredibly unhelpful lady on the phone that that was not an option unless I paid a charge which was about 30% of the order value. I eventually paid the £200 and the job was done. The new sofa is in terms of comfort nothing like the one in the shop, it is hard and uncomfortable. SCS sent someone to remove some of the padding, which didn't really help much. A year later, I don't use it and just want it gone, but can't sell it on as I can't get it out of the house! The only option seems to be cut it up and dump it! A year old, maybe been sat on for an hour! All this is because SCS were so keen on getting the sale that they did not warn me that it would not go through a standard door, even though according to the delivery driver it was a known problem! Incidentally, the recliner chair is also too uncomfortable to use!!”

Helpful Report

Posted 7 years ago

“Very expensive carpet rubbish after 3 months told it’s shuffle foot .what a load of bull would never buy from scs again. Stay clear of this company”

Helpful Report

Posted 7 years ago

“Just taken delivery of our new sofas.delivery men Richard gauntlett and Keith Atkinson from the Basingstoke depot were very helpful set sofa's up and took all rubbish away . very friendly and very helpful.”

Helpful Report

Posted 7 years ago

“Marketing when it comes to promotion price is very misleading! The website currently is running double discount promotion, however there is no double dicounts. The price of the sofa is the same as it was a week ago and the only thing they are offering is £25 off your purchase, you spent £2000 on a corner sofa to get £25 off. What a joke and they spent so much money on marketing this promotion offer.”

Helpful Report

Posted 7 years ago

“Steve and Rhys from Bridgend DC went over and above the call of duty to get our lounge suite into and installed in our new home. They deserve 5 stars each and more. Thank you guys from the Pilkingtons in Coalway.”

Helpful Report

Posted 7 years ago

“Free fitting is a lie. In store they told me I had to purchase the £8.99 underlay (Carpetright has the same deal but you only need a 7.99 underlay). I couldn’t get a fitter out to measure and quote me without paying a £100 deposit. They then charged me £81 for 9 extra square metres of underlay to what I needed. Carpet comes in specific widths so you will always have to buy extra but underlay is thinner so I did not need extra. They make you buy underlay according to the amount of carpet purchased rather than the area being carpeted. This is ludicrous.”

Helpful Report

Posted 7 years ago

“Had a bedroom hall stairs and landing laundry room carpeted paid for new grippers and door bars, only one door bar was replaced! Had a sofa delivered by a delivery guy that was drunk! Came into my house using abusive language and being very rude in front of my 6 year old! Ordered another carpet for living room again paid for grippers and door bar! Said they had been given the wrong door bar so the old one had to stay! Underlay was put down new carpet was just about to be fitted.....wrong carpet! Have had to wait nearly 2 weeks for the right carpet to come! House has been upside down with furniture everywhere! Havnt been offered a refund or even an apology, lady on the phone said “well I can’t magic a carpet out of thin air” when we phoned up and complained! Oh and the old grippers hadn’t been replaced again! So when the carpet does finally get laid I will make sure it gets changed £30 for grippers and a bar that don’t get replaced! How many other people are getting ripped of with this?”

Helpful Report

Posted 7 years ago

“Think about it ...my carpet is now free , yet I'm still an unhappy customer ! Free carpet, been down a yr , can't wait to replace it! Second faulty carpet ! See Facebook scs complaints”

Helpful Report

Posted 7 years ago

“told they could deliver booked the delivery. day of delivery no sofa. Phoned them and they said they did not deliver to that area from that store. My sofa has to go further south and then past me up north to come back south to me. 2 weeks was the guide 2 weeks later no sofa. The store manager advice get a van and collect it yourself even though they took the delivery fee.”

Helpful Report

Posted 7 years ago

“Manufacturing fault on arm of sofa scs came out put a screw in and then we got them back out for them to spray glue on fault sofa leather looks 20yr old instead of 6month old got sick of ringing about sofa to ask for a replacement and getting the same old story you have to let us fix it so if you want to waste your money buy from scs and don’t expect any help once they’ve got your money poor customer service and engineers are no better”

Helpful Report

Posted 7 years ago

“my friend was moving out her house in November 2015 she offered me her sofa it had been bought in march that year hardly used as she was never in. The settee has completely gone in the middle and the arms the matériel is so thin the sponge color shows through when using the Hoover even on the chairs that are hardly ever used just found out that the sofa is from scs as its all going to the tip asap cant believe i was considering buying a sofa from scs DO NOT BE TEMPTED BY THE ADVERTS i will never use this company”

Helpful Report

Posted 7 years ago

“Ordered a corner sofa expressed which way I wanted the sofa to go they delivered the wrong sofa wrong corner shape tried to get it sorted customer service terrible the sofa is useless to me this way round my sister was with me when I asked for the sofa to be the way I needed scs say the paper work does not say this it's not my fault your salesman didn't put the correct information on the order I have witness who heard me tell the salesman which way the sofa should be I will be taking this further”

Helpful Report

Posted 7 years ago

“EVERYTHING”

Helpful Report

Posted 7 years ago

“Only had are settee 6 months, paid extra money to have better foam in cushions only two months of buying cushion on cuddle couch very poor felt like I was sitting on springs, too be fair they sent engineer out and the first engineer stared telling me sorry s about foam in other people's houses and said if they gave me new cushion it would go the same way, I replied only had it 2 months and I'm only 13 stone.So I phoned scs complaint about engineer and they said we will send another from homeserve so new engineer came and was in my house for 5mins and said yes will get replacement. All good new cushion came with fabric on as well very pleased. Then last week had enough cushion went same way as the first one also arm on settee felt very flat which I only notice as I kept on having to pull my self up as cushion was so soft not firm ie remember we paid extra money too have firmer cushions. So phoned up and they said we will send another engineer out I asked if they could send the engineer I had second time.Engineer came and it was the first one he said scs only have one supplier they use for foam the other cushions on are two seater fine don't no why this one keeps going might be because it's bigger but surely they have skills to make the foam for this size feels like I'm banging my head against the wall. So then he opened couch up to look inside at the arm and two are amazement they used cardboard on the arms ,shocking so he wrote his report. Week later had letter saying sorry about issues and phone up to agree too engineer to come and repair fault, so I phoned and said yes I would agree and said will they be sending new cushion and she replied no ,so I said I'm not happy so I disagree with desion and now they have exculated. Wish I went to dfs as they have own factory. Scs buy there settees from different suppliers looks like mine is from China. The dispute still going on. I would be happy if they gave me £70 and I buy new foam .Not happy 🤔”

Helpful Report

Posted 7 years ago

“Will never go there again and not recommend to anyone. Watch what you sign for. READ carefully. They won't listen to you once you signed the paper.”

Helpful Report

Posted 7 years ago

“Poor quality sofas, terrible customer service. Do yourself a favour and buy elsewhere”

Helpful Report

Posted 7 years ago

“I will never buy furniture from ScS again. The quality they deliver is lower than displayed in their stores. The delivery takes 6 to 8 weeks. They were rude when called to book the delivery, gave me only one day option and as I couldn't stay home on that day she told me they cannot store my furniture, will have to pay for storage and my sofa will be sent somewhere. When finally day booked they don't confirm by email, nor text. I'm completely disappointed and will never buy from them. Customer”

Helpful Report

Posted 7 years ago

“Endurance “leather”peeling off after 2years of minimal use and is only fit for the skip “leather” is cheap fake so I would recommend giving ScS a wide berth”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,906 reviews