SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,866 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They arrived in exactly one hour of ringing me up delivered and set up my furniture very polite men Rhyl and Anthony happy with my experience hoping now my furniture will last me many years to come”

Helpful Report

Posted 6 years ago

“I would never purchase anything else from scs. Brought leather sofas after four mnths dye out of clothes on furniture, called store they weren’t interested a tall. Told me I was insured,but the insurance is rubbish,the man has actually made it worse,he sprayed paint over it, now have patchy leather. Can’t beleive how disgusted I am with scs. Quick enough to take your money but any probs there not botgered”

Helpful Report

Posted 6 years ago

“Sofa patterns do not match also had to pay extra £480.00 for dismantling because i took salesman word that sofa would fit through my front door. When you phone the store nobody wants to spezk to you. Customer service do not want to listen and same again they say my complaint is a concern had to point out that it is a complaint. I also asked for my complaint to be passed to managing director and was told they do not do that. Still ongoing they want to blame everyone else and do not want to listen. Basically anything that could go wrong has.”

Helpful Report

Posted 6 years ago

“appalling customer service, happy to take your money though! leather peeled of my sisi Italia lucca suite after 6 months, it has worn nearly all the way through and scs aren't interested really, they are saying its my fault, awful company won't spend any of my money in there ever again, there's a Facebook group full of people who have very similar complaints and scs refuse to help”

Helpful Report

Posted 6 years ago

“Once again a pure example of how useless ScS have been. After my previous update on this site I emailed photo's to them on the BRAND NEW SETTEE with the hole in and was contacted by the After Sales Team to advise that YET AGAIN I had to wait for a technician to come out, assess the issue, report back and the decide on what action is to be taken. When trying to state that this was not acceptable I was met with only what they would do, what systems they would follow and there was no regard as to the trouble I was having yet again!!! This issues is in no way pointed to the store of the staff their, but to the Head Office of ScS, their complete lack of understanding and to their attitude towards a customer who gave them a 2nd chance and doubled the amount of money spent on the new settee compared to the old. A word of warning to anyone considering ScS for a purchase of furniture - DONT. Still waiting for a manger from the H.O to call me back!!!!!!”

Helpful Report

Posted 6 years ago

“Was told if my sofa went down in price between ordering it and delivery I would get a refund for the difference which is lies the sofa did go down in price 3 weeks after ordering it and I was refused the refund of the price difference”

Helpful Report

Posted 6 years ago

“They are lucky to get 1 star...quick to take your money...then mess up everything and change delivery dates etc and also deliver wrong orders....not so good either at helping to fix issues. Would never recommend scs to anyone”

Helpful Report

Posted 6 years ago

“I already have a review on here listed as 'SCS Chelmsford' that talks about my experiences with this store. Basically I ordered a corner suite in January, wrong stuff eventually turned up - and as of today's date(Aug 16th) I still DO NOT have my suite! Store/company does not care. Customer Service the worst I have ever encountered. Have had to give one star as a minimum - would love to give minus! Do not buy, or let anyone you like, buy from this awful, awful company!”

Helpful Report

Posted 6 years ago

“Our sofas were meant to come withon 8-12 weeks after the order was placed. They did, but they didn't fit in the livingroom (too tall, hit the ceiling)when we were guaranteed at the store by the manager that the sofas would fit in any house. We called a dismantler a few weeks later, after keeping the sofas piled on top of eachother in the kitchen for another two months (health and safety hazard) (had to cancel kids' birthday parties) who then opened the packaging up only to find that they were damaged on delivery ( the deliverers were slamming them against the walls of the van and the pavements while bringing them into the house, the leather had torn. He still fitted them into the livingroom for us temporarily as we had had no sofas. We then went there again to place the second order to be delivered. 6-7 months later the sofas still hadn't arrived so we went back, only to find they had lost the order. We cancelled the order and decided not to place another one because we became fed up of SCS and so they came to collect the damaged sofas in return for the refund if money back to us.”

Helpful Report

Posted 6 years ago

“Re: Last review by anonymous. When you do eventually get the carpet don’t expect it to last. We paid for hard wearing - all rooms except kitchen and bathroom Had it laid Nov 18. By June 18 it was out. Looked awful. Wore terrible. Apparently due to heavy traffic. 2 adults and 2 small dogs whose paws are washed and wiped before going in house. Oh and was told firstly to get it professionally cleaned after 5 months. It wasn’t dirty, like flattened terribly. Then another letter suggested I hoover it. Complete waste of money”

Helpful Report

Posted 6 years ago

“Paid for carpet constantly being told carpet is out of stock and delayed, apparently is in small print that this is their procedure, will never buy anything from them again !!”

Helpful Report

Posted 6 years ago

“SCS, Lincoln - Poor customer service, staff standing around and not really interested in finding out what you are looking for, what use you have for it, etc. We were a family of four looking for a large or two large lounge sofas. When we entered the Lincoln store at about 5.20pm on a Saturday 11th August, after visiting several other national sofa stores, at least 5 members of staff were standing on the main stairs at the front of the store, which was a bit over bearing. We were told of a few ‘extremely comfy’ sofas at the front of the store that were not to our liking or taste, then when we were asked about what we were looking for we were advised upstairs had a sofa we would like, this again was not to our taste. We advised the sale person again what we were looking for and in doing this we came across a sofa set that looked appealing. The sales person advised straight away that he could offer a better price on the already reduced price if we were to agree to the sale today!, we had only been in the store ‘5-10’ minutes maximum. As we sat looking at the sofa his colleague walked by looking back over his shoulder laughing, making eye contact with the salesman who was with us who then stifled a smile to himself - perhaps an on going joke with his colleague but it felt as if our browsing was a source of amusement and perhaps as the gentleman serving us was pushing us to buy the “last of of its type at this price” we would be gullible to buy it because of the price. When we asked about the other colour options, styles, etc we were advised the price was twice the current displayed price and this ‘offer set’ was the best value and if we wanted it today he could save us money on the reduced ticket price! We decided that enough was enough and decided to leave, upon leaving we noticed other grown sale people laughing and giggling, a completely unprofessional store with appalling management to allow this first impression on customers, sales staff that are clearly only interested in either standing around, giggling to themselves or trying to sell a product to a potential customer without asking any questions, lack of fact finding the customers needs or having general customer service and that any sale is a priority. I would strongly advise others to try other SCS store! We wish we had, as trustpilot rates SCS quite highly, but Lincoln is definitely not part of these ratings!”

Helpful Report

Posted 6 years ago

“Due to the awful after sales service that revived I would remove the one star that I accidentally awarded and can’t remove. Avoid SCS at all costs !!!”

Helpful Report

Posted 6 years ago

“Don't deal with this firm. Great sofas as long as you don't sit on them! According to this mob and their so called technicians, sitting on a sofa is termed as an accident. I was sitting on their product when a cross bar snapped. I'm 12 stone, soaking wet! They sent a 'technician' out at a charge of £75, non refundable, who agreed it should last longer than the period we had it. "Somebody will get in touch with you within a fortnight" Then scuttled off to base and weeks later after having had to chase them, I'm told he had reported it was an accident and they were going to nothing about it. So watch out for their technicians! They finally send a letter stating ' concerns are due to conditions within the home' Cheeky ------s.”

Helpful Report

Posted 6 years ago

“Horrible horrible company !!! I will never recommend this shop to anyone.Sale ass.will tell you everything what you want to hear but of course isn't true.they said that I will receive my sofa up to 4 weeks(because stock in the warehouse have to go by the end of July) I give my sofa away just 2 week before planning delivery.Now I find out that I have to wait another 4 weeks and of course nobody contacted me (email,phone) regarding where is my sofa.I left so many messages and nobody call me back.Finally I spoke with receptionist and she said that I have sight the contract which saying up to 9 weeks(small writing) I understand the policy but I went to the shop to ordered and speak to sale as. who never said anything about 9 weeks.I have never received any confirmation , update or delivery information from this shop. Looks like people there desperate to sale sofas to make some target so they give you a fake information...”

Helpful Report

Posted 6 years ago

“Ordered the sofa ninth of January 2018 Turned up 9 May to find it was the wrong colour sofa Reorder it the 10th of May fir it to turn up right colour but the stitching was wrong The attitude of the manager was picking the sofa up your money back Stockton-on-Tees And now I have no sofa cos they’re learnt Me 1 and now there what it back I ask ti rent it till I get a new sofa there said no I’m disabled and my son disabled shocking”

Helpful Report

Posted 6 years ago

“Order sofa 9 jan 18 tunes yo 9 May 18 sent me a two tone colour sofa I ordered just the 1 colour Asked fir all the Stitching to match the leather which they’re said yes so there had to order my sofa again ti get a phone call the next day to say I can’t have matching stitching it would have to be Bige was not happy but agreed with the stitching 30 July my sofa turns up to find all the stitching is cream then got told to pick another sofa and money back could not find a sofa that I like I could not ordered the. Original sofa In the meantime I could use the sofa that there at sent me Has I had got rid off old sofa cause I had asked for my money back there said we will pick it up now I was like Could I just keep hold of it until my new sofa from another shop they were like no we want the sofa back so now I me and the kids have no So far I’m disabled and my son is disabled absolutely shocking stockton-on-Tees Shop and 1 off 5 managers at the shop Tony Just didn’t want to know something else from the money back no sales patter no bending over backwards after that just get lost”

Helpful Report

Posted 6 years ago

“The worst customer service I have ever experienced!! Happy to take your money and sell you a bunch of lies but when it comes to delivering products on time they fail massively. Purchased both sofas & carpets (which were paid for in full) for our new house, with the promise that the carpets would be fitted first. 10 weeks later when the carpets were due to be fitted - they let my partner spend 5 hours waiting in for them to arrive with not even a courtesy call to let him know delivery times. After making contact with SCS they simply stated 'the carpets were not ready yet' as they had been 'stuck in traffic during transport' and he was told the carpets would be a further 4 days wait. At this point they were happy to put the blame on the carpet fitter and not take any responsibility for their LACK of customer service. Eventually the carpet fitters arrived 4 days later and announced that the carpet had been cut too short by the manufacturers and if we wanted the same carpets we would have to wait a further 14 working days. We were simply given the option of waiting a further 3 weeks for the carpets we had initially chosen and PAID FOR or to find another choice and wait another 9 working days. We received NO HELP from the SCS Barnsley branch and had to ring them daily to try and rectify the problem. We had no help, no apology and no priority of care as they already had our money. Our calls were avoided by staff, emails were ignored and we had to visit branch to get an answer. We were greeted by rude, patronizing and very unprofessional staff. AVOID at all costs as our issue is still ongoing!!!!”

Helpful Report

Posted 6 years ago

“The delivery was nothing short of disgusting, the guy was rude completely obstructive, deliberately would not of load our sofa, went slow on purpose, again deliberately played dumb about knowing where we were located even though I was stood outside waving. Almost refused to fit it over a low railing. The sofa was damaged, externally and the rails inside were broken. SCS Management are the worst I’ve ever experienced, they don’t care, they lie, they are unhelpful. DO NOT BE FOOLED BY THERE FANCY AD SLICK TV ADS, THEY ARE THE WORST MOST SHODDY COMPANY IVE EVER DEALT WITH. SAVE YOURSELF A LOT OF TIME, MONEY, AND DISSAPPOINTMENT, AVOID SCS AT ALL COSTS!”

Helpful Report

Posted 6 years ago

“SHOCKING, bought a couch for £2550 plus £150 aftercare, was told the couch would be with us for Christmas so we sold ours the week before, couch turned up on the 13th January. They delivered the wrong poof to the couch and then told me a would have to pay a further delivery charge to have the right on delivered to my house, now the couch has basically fallen apart and SCS have just washed there hands of it. DISGUSTING FROM START TO FINISH, I woul never buy from them again”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,866 reviews