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SCS Reviews

1.5 Rating 1,878 Reviews
10 %
of reviewers recommend SCS
1.5
Based on 1,878 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read SCS Reviews
Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 29th May 2025
NEVILLE BOWLES
SCS 1 star review on 9th May 2025
Anonymous
SCS 1 star review on 9th May 2025
Anonymous
SCS 1 star review on 9th May 2025
Anonymous
SCS 1 star review on 13th February 2025
Mrs Rosalind Newton
SCS 1 star review on 12th December 2024
Sultana Poly
SCS 3 star review on 30th November 2024
Sue & John
173
Anonymous
Anonymous  // 01/01/2019
We bought laminate flooring 2 years ago and we are still waiting for the job to finished properly as the first floor failed, went to SCS and they didn't want to know. We still don't have a fully laid kitchen floor. The fitter they told us to use keeps promising to come back but never does.
Helpful Report
Posted 6 years ago
From the minute we walked into the shop the staff were very welcoming,which was nice for a change. I purchased the Amx Tarus All through the process of the order it was made clear with nothing hidden. On delivery the two men G.Dunsmore and P.Morgan very friendly and so much so they kindly took the two old sofas outside for me. I would certainly highly recommend SCS to anyone looking for a sofa,I would like to thank the staff in the Uddingston store and the delivery drivers for everything ☺️
Helpful Report
Posted 6 years ago
Bought leather Bocelli sofa and within 3 months back cushions flattened and out of shape. Customer service guy called (who was very ignorant by the way) and wouldn't accept any responsibility, saying they needed 'plumping' daily.... absolute rubbish ok it they were feather but they were not!!! Would NEVER buy from this shower again!
Helpful Report
Posted 6 years ago
Having already purchased hall stair landing carpets also bedroom carpet which by the way the wrong one was put down we did say we'd accept it as we didn't want to create a fuss. However we then ordered a living room carpet to match hall stairs etc.. Fitting was delayed by two weeks, it was fitted on the Saturday then on the Sunspday we noticed a stain. We got in touch with SCS on the Monday and was told we had to ring a different number which they then proceeded to give me a duff number. Managed to get the number but still no answe. Eventually got through and told them I'd send some photos which I did on the Friday... Now they've sent a text to say we should have complained within 72 hours and to get the carpet cleaned!!! So annoyed.... It won't stop here!! Certainly won't be buying from them again!!
Helpful Report
Posted 6 years ago
I bought a dining table and chairs from scs which had a problem. I had to fix the legs on the table and 3 went on fine but I couldn’t get one on as the screw wouldn’t go into the thread. I phoned their customer service as the shop didn’t want to know. I have had no reply from them and eventually had to pay someone to fix it for me. Absolulety terrible service and I will never buy anything from again.
Helpful Report
Posted 6 years ago
The Service aftercare is disgusting you spend short of 2000 my furniture is 7month old and naked all there say we ll repair it NEVER EVER BUY FROM SCS AGAIN HOPE THERE GO BUST
Helpful Report
Posted 6 years ago
We were promised we will do this and that. Any damage will be repaired but that was lie. They didn't repair or do anything. They just said we won't do it. We were very disappointed after paying for 2 years
Helpful Report
Posted 6 years ago
Uddingston Store Glasgow ..Outstanding Customer Service & In particular their aftercare . We had a problem which was entirely 100% our own mistake..After worrying for a couple of days after delivery ..we really shouldnt have ..contacted the Uddingston Store and spoke with Manager Bobby..who immediately put our mind at ease and invited us back to the store to meet with him & discuss a resolution..which he did ...I cannot thank him & the staff enough and cannot recommend this store highly enough..We will be back for future purchases ..wouldnt dream of going anywhere else ..
Helpful Report
Posted 6 years ago
Ordered 2 mint green rockers early April, after 5 months of ignored phone calls and emails delivery times made and cancelled, wrong and broken chairs delivered have had last got a refund and probably only because I paid by Barclaycard. When a company has your money this long they should pay interest and reimburse phone calls disgusting customer service and manager at Stevenage store made me feel uncomfortable going in for the refund and not even an apology- shocking!
Helpful Report
Posted 6 years ago
More interested in selling me stain cover than the sofa.
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Posted 6 years ago
Great service in store, spent time with us showing us colour samples and material swatches and answered all of our questions. Would definitely purchase more from them in the future.
Helpful Report
Posted 6 years ago
Terrible experience wrong colour sofa sent and saying its within tolerance. Mire than 30 visits to store and 100s of phone calls still no response. Will not be using scs again.
Helpful Report
Posted 6 years ago
They arrived in exactly one hour of ringing me up delivered and set up my furniture very polite men Rhyl and Anthony happy with my experience hoping now my furniture will last me many years to come
Helpful Report
Posted 6 years ago
I would never purchase anything else from scs. Brought leather sofas after four mnths dye out of clothes on furniture, called store they weren’t interested a tall. Told me I was insured,but the insurance is rubbish,the man has actually made it worse,he sprayed paint over it, now have patchy leather. Can’t beleive how disgusted I am with scs. Quick enough to take your money but any probs there not botgered
Helpful Report
Posted 6 years ago
Sofa patterns do not match also had to pay extra £480.00 for dismantling because i took salesman word that sofa would fit through my front door. When you phone the store nobody wants to spezk to you. Customer service do not want to listen and same again they say my complaint is a concern had to point out that it is a complaint. I also asked for my complaint to be passed to managing director and was told they do not do that. Still ongoing they want to blame everyone else and do not want to listen. Basically anything that could go wrong has.
Helpful Report
Posted 6 years ago
appalling customer service, happy to take your money though! leather peeled of my sisi Italia lucca suite after 6 months, it has worn nearly all the way through and scs aren't interested really, they are saying its my fault, awful company won't spend any of my money in there ever again, there's a Facebook group full of people who have very similar complaints and scs refuse to help
Helpful Report
Posted 6 years ago
Once again a pure example of how useless ScS have been. After my previous update on this site I emailed photo's to them on the BRAND NEW SETTEE with the hole in and was contacted by the After Sales Team to advise that YET AGAIN I had to wait for a technician to come out, assess the issue, report back and the decide on what action is to be taken. When trying to state that this was not acceptable I was met with only what they would do, what systems they would follow and there was no regard as to the trouble I was having yet again!!! This issues is in no way pointed to the store of the staff their, but to the Head Office of ScS, their complete lack of understanding and to their attitude towards a customer who gave them a 2nd chance and doubled the amount of money spent on the new settee compared to the old. A word of warning to anyone considering ScS for a purchase of furniture - DONT. Still waiting for a manger from the H.O to call me back!!!!!!
Helpful Report
Posted 6 years ago
Was told if my sofa went down in price between ordering it and delivery I would get a refund for the difference which is lies the sofa did go down in price 3 weeks after ordering it and I was refused the refund of the price difference
Helpful Report
Posted 6 years ago
They are lucky to get 1 star...quick to take your money...then mess up everything and change delivery dates etc and also deliver wrong orders....not so good either at helping to fix issues. Would never recommend scs to anyone
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Posted 6 years ago
I already have a review on here listed as 'SCS Chelmsford' that talks about my experiences with this store. Basically I ordered a corner suite in January, wrong stuff eventually turned up - and as of today's date(Aug 16th) I still DO NOT have my suite! Store/company does not care. Customer Service the worst I have ever encountered. Have had to give one star as a minimum - would love to give minus! Do not buy, or let anyone you like, buy from this awful, awful company!
Helpful Report
Posted 6 years ago
SCS is rated 1.5 based on 1,878 reviews