SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,921 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have you ever tried cancelling a carpet order with SCS? Online you can cancel up to the day of fitting. If you buy in-store they want a 25% order value payment to release them from the contract. Twaddle of the highest order. 1, I was buying a house and took the particulars to buy carpet, so a survey is not done yet, so from their own site, they cannot cut any carpet yet. 2, The seller of the house pulled out (so not my fault) yet they still want 25% of the order value. What for exactly? I'm not resting until I get my money back. Can't put zero stars on my review unfortunately.”

Helpful Report

Posted 8 years ago

“We purchased a suite and also carpeting from ScS recently. In all respects we were 100% satisfied with our experience with ScS. The sales person at the Straiton branch was extremely helpful, the carpets were delivered and fitted on time, and the suite also delivered on schedule. Prices were also very competitive and the choices available in the showroom helped us to choose the right selections first time. On the basis of the above I would certainly give ScS my recommendation...........”

Helpful Report

Posted 8 years ago

“Never again. Brought white leather sofas this Jan, wasn’t told ifdye transferwhat to use. Told to get the insurance. Been away so didn’t actually sit on it till may this year and dye has come onto leather three months I have had this sofa. Called manager at Basildon branch and she really didn’t care, told me to call insurance, so we did and three people sent out and still the same, called them and they said I would here. Not letting this go. Disgusting have spend thousands there and this is the response. Think twice before purchasing.”

Helpful Report

Posted 8 years ago

“We bought laminate flooring 2 years ago and we are still waiting for the job to finished properly as the first floor failed, went to SCS and they didn't want to know. We still don't have a fully laid kitchen floor. The fitter they told us to use keeps promising to come back but never does.”

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Posted 8 years ago

“From the minute we walked into the shop the staff were very welcoming,which was nice for a change. I purchased the Amx Tarus All through the process of the order it was made clear with nothing hidden. On delivery the two men G.Dunsmore and P.Morgan very friendly and so much so they kindly took the two old sofas outside for me. I would certainly highly recommend SCS to anyone looking for a sofa,I would like to thank the staff in the Uddingston store and the delivery drivers for everything ☺️”

Helpful Report

Posted 8 years ago

“Bought leather Bocelli sofa and within 3 months back cushions flattened and out of shape. Customer service guy called (who was very ignorant by the way) and wouldn't accept any responsibility, saying they needed 'plumping' daily.... absolute rubbish ok it they were feather but they were not!!! Would NEVER buy from this shower again!”

Helpful Report

Posted 8 years ago

“Having already purchased hall stair landing carpets also bedroom carpet which by the way the wrong one was put down we did say we'd accept it as we didn't want to create a fuss. However we then ordered a living room carpet to match hall stairs etc.. Fitting was delayed by two weeks, it was fitted on the Saturday then on the Sunspday we noticed a stain. We got in touch with SCS on the Monday and was told we had to ring a different number which they then proceeded to give me a duff number. Managed to get the number but still no answe. Eventually got through and told them I'd send some photos which I did on the Friday... Now they've sent a text to say we should have complained within 72 hours and to get the carpet cleaned!!! So annoyed.... It won't stop here!! Certainly won't be buying from them again!!”

Helpful Report

Posted 8 years ago

“I bought a dining table and chairs from scs which had a problem. I had to fix the legs on the table and 3 went on fine but I couldn’t get one on as the screw wouldn’t go into the thread. I phoned their customer service as the shop didn’t want to know. I have had no reply from them and eventually had to pay someone to fix it for me. Absolulety terrible service and I will never buy anything from again.”

Helpful Report

Posted 8 years ago

“The Service aftercare is disgusting you spend short of 2000 my furniture is 7month old and naked all there say we ll repair it NEVER EVER BUY FROM SCS AGAIN HOPE THERE GO BUST”

Helpful Report

Posted 8 years ago

“We were promised we will do this and that. Any damage will be repaired but that was lie. They didn't repair or do anything. They just said we won't do it. We were very disappointed after paying for 2 years”

Helpful Report

Posted 8 years ago

“Uddingston Store Glasgow ..Outstanding Customer Service & In particular their aftercare . We had a problem which was entirely 100% our own mistake..After worrying for a couple of days after delivery ..we really shouldnt have ..contacted the Uddingston Store and spoke with Manager Bobby..who immediately put our mind at ease and invited us back to the store to meet with him & discuss a resolution..which he did ...I cannot thank him & the staff enough and cannot recommend this store highly enough..We will be back for future purchases ..wouldnt dream of going anywhere else ..”

Helpful Report

Posted 8 years ago

“Ordered 2 mint green rockers early April, after 5 months of ignored phone calls and emails delivery times made and cancelled, wrong and broken chairs delivered have had last got a refund and probably only because I paid by Barclaycard. When a company has your money this long they should pay interest and reimburse phone calls disgusting customer service and manager at Stevenage store made me feel uncomfortable going in for the refund and not even an apology- shocking!”

Helpful Report

Posted 8 years ago

“More interested in selling me stain cover than the sofa.”

Helpful Report

Posted 8 years ago

“Great service in store, spent time with us showing us colour samples and material swatches and answered all of our questions. Would definitely purchase more from them in the future.”

Helpful Report

Posted 8 years ago

“Terrible experience wrong colour sofa sent and saying its within tolerance. Mire than 30 visits to store and 100s of phone calls still no response. Will not be using scs again.”

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Posted 8 years ago

“They arrived in exactly one hour of ringing me up delivered and set up my furniture very polite men Rhyl and Anthony happy with my experience hoping now my furniture will last me many years to come”

Helpful Report

Posted 8 years ago

“I would never purchase anything else from scs. Brought leather sofas after four mnths dye out of clothes on furniture, called store they weren’t interested a tall. Told me I was insured,but the insurance is rubbish,the man has actually made it worse,he sprayed paint over it, now have patchy leather. Can’t beleive how disgusted I am with scs. Quick enough to take your money but any probs there not botgered”

Helpful Report

Posted 8 years ago

“Sofa patterns do not match also had to pay extra £480.00 for dismantling because i took salesman word that sofa would fit through my front door. When you phone the store nobody wants to spezk to you. Customer service do not want to listen and same again they say my complaint is a concern had to point out that it is a complaint. I also asked for my complaint to be passed to managing director and was told they do not do that. Still ongoing they want to blame everyone else and do not want to listen. Basically anything that could go wrong has.”

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Posted 8 years ago

“appalling customer service, happy to take your money though! leather peeled of my sisi Italia lucca suite after 6 months, it has worn nearly all the way through and scs aren't interested really, they are saying its my fault, awful company won't spend any of my money in there ever again, there's a Facebook group full of people who have very similar complaints and scs refuse to help”

Helpful Report

Posted 8 years ago

“Once again a pure example of how useless ScS have been. After my previous update on this site I emailed photo's to them on the BRAND NEW SETTEE with the hole in and was contacted by the After Sales Team to advise that YET AGAIN I had to wait for a technician to come out, assess the issue, report back and the decide on what action is to be taken. When trying to state that this was not acceptable I was met with only what they would do, what systems they would follow and there was no regard as to the trouble I was having yet again!!! This issues is in no way pointed to the store of the staff their, but to the Head Office of ScS, their complete lack of understanding and to their attitude towards a customer who gave them a 2nd chance and doubled the amount of money spent on the new settee compared to the old. A word of warning to anyone considering ScS for a purchase of furniture - DONT. Still waiting for a manger from the H.O to call me back!!!!!!”

Helpful Report

Posted 8 years ago

SCS is rated 1.5 based on 1,921 reviews