SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,866 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited all day so far & still waiting for carpet fitter! Utter useless, got a phone call at 3:20pm to say he is now leaving East London, we live in Mid Suffolk!!! Got another call just after 5pm to say he’ll be here at 7pm. All day waiting in for someone who couldnt be bothered to phone first thing in the morning to explain he’ll be late! Very unprofessional, & when i called SCS, they couldnt care less if id been waiting all day or all week. Bastards.”

Helpful Report

Posted 7 years ago

“Wish I could give zero stars, as one is one to many. Well ScS Sofas have done us proud .... NOT. Our leather sofa started to split on the piping (under 6m old), when they came out they said it needed a new cover on one of the chairs. Came out to fit the new cover .... wrong material. They then cut out a bit of the leather from the front of the chair, to get a match. Came out again and yes you guest it, wrong cover again. Cut another bit from the front of the chair. After 4/5 visits over 6 months, said it would be best to get a replacement or a refund. Went for a refund, as they are a nightmare to deal with, even the CEO or his office refuse to reply to emails. Ordered a new suite from another company 10/12 weeks till delivery. Told this to ScS Sofas (Watford, United Kingdom) and the managers answer was if you don't accept the refund now, we will withdraw the refund offer. Thank you ScS Sofas (Watford, United Kingdom) we are now using 2 beanbags and a small chair or dining room chairs or we bring in the garden furniture for the next 10 weeks or so.”

Helpful Report

Posted 7 years ago

“Only giving one because I can't give 0. Utterly horrific customer service. If you order a sofa from here expect long delays, short notice and limited delivery slots which they threaten to not give you your sofa if you can't accept the two work days they offer in a month, dude employees and a whole day wasted waiting on. Not worth it and I will never use SCS again. Firstly, stores cannot even match their own online prices. I was told blatantly that unless I was spending big money, they would take any money off even to only match their online prices. Nice to know that £1000 is chump change to them. I then had a member of staff threaten to cancel my order because I couldn't commit ahead of time to be available for any date in the week I was offered (delivery slot 7am til 7pm). I had to speak to his manager to stop him cancelling. I assume he wanted to cancel it because I didn't take out extra insurance or extras and it would look better on his targets if my order didn't exist. Then the delivery was delayed (no contact) and it took 10 weeks not 6-8. And then was offered only two days in the month they could deliver which I had to accept. I ended up needing to cancel loads of important meetings to accommodate them to take short notice holiday. All customer service contact was rude in the extreme. I was made to feel that they were doing me a favour, taking my money. Unbelievable from such a large company. I will never use SCS again and warn anyone thinking of buying from them to do the same.”

Helpful Report

Posted 7 years ago

“I can't give SCS a rating 1 out of 5 except - 10. Most unreliable company I've ever purchased from never again. Delivery dates booked an no items delivered. Twice. No call to say items not in warehouse. Just don't turn up. This company doesn't give a monkeys about the people spending money in there stores. A JOKE.”

Helpful Report

Posted 7 years ago

“Second time in 1 week that SCS have let me down with my carpet. Firstly it was damaged and i was informed the day before fitting that they were unable to attend despite them knowing on the Friday, i was then told i would have to wait a week for the fitting (today) I have now just received a phone call (the day of fitting) to say that the carpet fitter is unreliable and has broken down. I only want carpet! i had no issues with my sofa apart from the delivery driver of the first whom thought it appropriate to chuck said sofa and cushions in the back of his wagon! I went with SCS thinking i would have no issues, i wouldn't recommend for carpets what so ever.”

Helpful Report

Posted 7 years ago

“If I could give minus I would have please do not buy from these the quality is awful I could have made my sofa in my garden better quality I should have listened and gone dfs awful awful awful”

Helpful Report

Posted 7 years ago

“paid deposit for carpet on 17/4/18 Surveyed on 19/4/18 by SCS surveyor. Paid in full for carpet on 27/4/18 and arranged to be fitted on 14/5/18. Midday 14/5/18 was informed by carpet fitters had been overbooked by head office and would fit carpet am 16/5/18. The carpet fitters arrived fitted the hall and then came to the stairs. They said could not fit stairs as the stairs were concrete. They had to go out and buy glue to attach grippers to stairs this they did and said would be back next day to complete job. They arrived back 6 days later on 22/5/18 as fitter had slashed wrist. they proceeded to complete job and found they were four steps short on carpeting as the pattern did not line up so on friday the 24/5/18 they came back and completed job. Carpet looks great Sale staff excellant and thats were it stops. The rest of the job was poor and very unprofessional for a company like SCS”

Helpful Report

Posted 7 years ago

“Paid for the carpets and fitting service to keep the cost down. Booked them to take the measurements. However, end up with paying nearly the double of the carpet cost, due to incorrect measurements. I have some spare carpet left, which is good enough re carpet my 2 bedroom. This is absolutely wasting of money. I’m still waiting for them to finish my stairs. This also, I can see there are two much carpets they already delivered to my house. I paid cash for my carpets and new sofa in ScS, but money I paid for the carpets looks double the actual cost due to wastage. I advise please get few quotes before you decide, ScS is not the only place do carpets.”

Helpful Report

Posted 7 years ago

“Poor quality cheap made. You'll be stuck with a useless product that'll last month's. Rubbish so far do not buy”

Helpful Report

Posted 7 years ago

“Order was late and still waiting on items . Incorrect information given at time of order . 4 different dates for an item and still waiting . Will not shop there again”

Helpful Report

Posted 7 years ago

“Warranty not being accepted by SCS as given at the time of purchase of 10 years. The Lazyboy corner unit purchased December 2012(£3400) and after 3 years Lazyboy came out to add extra padding on part of the seating area. But again the same part that has now gone again. I paid(£60) for one of the technicians to come and see for themselves, but he said it was fair, wear and tear and would not do anything about it unless I paid more money to get it corrected. So I think the warranty that is given is absolutely rubbish and I will make sure that I will not purchase anymore furniture from SCS as being this had been my 3rd purchase and I will make sure that any of my friends do not buy from SCS”

Helpful Report

Posted 7 years ago

“Badly fitted carpet and delivered sofa ripped. Still not soreted and happened coming up to three weeks ago!”

Helpful Report

Posted 7 years ago

“Everything!”

Helpful Report

Posted 7 years ago

“Absolute disgrace and so unprofessional! I ordered my sofa a YEAR ago ! Once it arrived we noticed tape marks on the suede where it had been wrapped up incorrectly, we had to then have a day off work for an engineer to tell us it couldn't be fixed so we had to wait another 6 weeks for a new sofa. We had a 4 seater and a Swivel chair. The new sofa arrived and the Swivel chair was a different shade of grey to the rest. Over months of going back and forth trying to sort this they eventually said they could work out the batch and replace this. They said they'd send the material out but that never turned up and then they sent a square cushion when we needed a circular! We then had to speak to SCS birstall where we orgianlly ordered the sofa from to try sort this out. After many phone calls speaking to a manager they just kept saying we'll get someone to call you back and never did ! When I spoke to one manager he said i'll never have to speak to anyone again he'll sort this, 10 days later he moved to another branch and I had to start from the beginning and speak to someone else! I then spoke to Richard at Birstall who was so unhelpful ! This has taken a year and they eventually decided to give me a new sofa only becuase i then had to email head office! It was wrong so they should fix it, no way this should have taken so long ! If you call someone numerous times and they say we'll call you back, i expect that ! so rude and unprofessional ! The receptionist even lied to me saying we've called you today and I had to show my phone log to prove that no one had called. Do not trust them at all ! There quick to sell you the sofa but if theres anything wrong with it you've got a battle on your hands! I will never ever walk into an SCS store ever again, its the worst company ! They really need to learn some customer service skills ! if there managers are so unhelpful then theres no hope for any of the staff ! AVOID !!!!!”

Helpful Report

Posted 7 years ago

“ordered my sofa last May 2017 delivered in June 2017. It arrived and we had to assemble the sofa (we got told later that this is something they should have done) and we noticed tear marks on the suede where it had been packaged. We then had to have a maintenance guy come around to asses- he only works Monday to Friday so one of us had to book the day off work so they could come as they wouldn't order another sofa before he had been. He was there for 15 minutes and said it couldn't be repaired because the replacement suede wouldn't match so we would need a whole new sofa. September 2017 - A new sofa arrived and the swivel chair was a different shade to grey than the rest of the suite. I sent an email to customer service straight away to show these pictures. They tried getting another maintenance guy to come look at this which I couldn't have another day off work again - they eventually agreed it was a different shade and they could actually work out what batch it was from. Another member said they'll send out the material for the swivel chair (circular) which would take 6 weeks. This never arrived and when we called they said it had been delivered but couldn't tell us who and where this had been delivered to. A few weeks later a square cushion turned up! We needed a Circular !! I then called them 4 times for a manager to call me back and i never got a phone call back ! Spoke to a guy called Russell at Birstall SCS - he promised he would sort this out for me so I wouldn't have to speak to anyone else again. 10 days later i got told he'd moved to another store so would have to call back Birtsall and speak to another manager Called again for a manager - they told me he'd call back that day ! never did !! Finally agreed they'd send me a new sofa but it has now been a year since i ordered this! a YEAR ! The customer service is appalling - I have spoke to so many people and transferred from person to person. Do not promise to call someone back and then don't ! So unprofessional and rude ! Definitely would never ever recommend , worst company ever! If the managers are so bad theres no hope for any of the staff !”

Helpful Report

Posted 7 years ago

“We ordered a carpet 2 months ago and STILL not fitted. Phone calls not answered . 3 different managers in that time . Carpet hadn't even been ordered until this week! Now had a call saying fitter has a bad knee and can't come - no alternative suggested! Very unhelpful,unprofessional ,and an upsetting experience all round. £1000 carpet and the order was just forgotten! They charge extra to help move furniture and won't remove old carpet. later found Dovetail do for free. Avoid scs at all costs .”

Helpful Report

Posted 7 years ago

“Lovely carpet and great customer service at Scs in Cardiff. However, two gentleman who came to fit the carpet left a very inappropriate surprise in our toilet. Feces were left in and around the toilet and they used flannels and towels to clean themselves which were found in our been. Not happy at all.”

Helpful Report

Posted 7 years ago

“If we could give a minus review we would have. After 5 months of sheer INCOMPETENCY, we cancelled our order, the manager is quick to sell then ignores you. Back in December we ordered a 3 and 2 sofa, paid our deposit.. We were given an initial 12 week lead time.. Nearer the date we called for an update, the delivery dates had been pushed back... After 3 additional changes to the dates we then discovered they had ordered the wrong sofas, they also had our details incorrect on their system. I spent 6 hours on the phone to their head office being bounced around different department answer machines... Eventually the regional manager got on the phone, promised the world apologised, then he himself messed up our details and told us there would be further delays. This went on for weeks, we then escalated the complaint to a senior manager who in turn ended up being equally incompetent. ScS sells sofas and carpets, yet they can't do a simple task such as order and deliver a sofa. If you have got this far, we ended up cancelling the order and getting a refund. There is light at the end of the tunnel, we happened by chance to bump into Sofa Club who had a pop up location in Redhill mall, we spoke to James the sales manager, told him our story. We went to their store in Crawley mall, within 7 days we had a new 3 and 2 sofa, which has turned out to be far more comfortable that the Scs one... Even better it was a third of the price. My vote goes to James at Sofa Club Crawley. Up yours Scs!”

Helpful Report

Posted 7 years ago

“This company is an absolute disgrace. Found defects with my lazy boy sofas which because I reported it less than a week before the 1 year warranty ran out they were totally in interested in helping as was lazy boy. Even though you can see the defect had not just happens and was like this for some time which I was monitoring to see if this improved which it didn’t. Had previously Bought a DFS sofa and they even come out a year after the warranty had finished at no additional cost. There call centre is extremely rude and closes before there advertised time when trying previously to claim. Refused to escalate my issues to a manager. There salesman in there showroom advise you with lazy boy you are covered on everything for years but I would suggest checking the small print as we have now been miss sold insurance. approach this company with caution”

Helpful Report

Posted 7 years ago

“Ordered vinyl and carpet...2 weeks later had a phone call "vinyl out of stock"... chose another and in anticipation of fitting day removed all old flooring, cleared rooms of furniture etc. Fitter turns up, vinyl doesn't fit! Despite having one of their guys come round to measure up! SCS ordered vinyl with new measurements and it took another week to have that fitted, had to take another day off work! 3 weeks in total! Not good enough and customer service do not care! Used SCS in the past but never again in the future!”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,866 reviews