SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,866 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars for scs I would. I purchased a sofa from them and, as they were offering free carpet fitting as a bonus, I did that too. They came and measured the stairs where the carpet was for and Muttered something about a payment to the fitters. As I had company at the time I didn’t stop him from rushing off to explain what he meant by that comment. I looked at the invoice when he had gone and it said I was to pay the fitters £60. When I queried this with the store (after a couple of wasted hours trying to get an answer from the store) they said they had deducted the fitting from the original total, that was not the case, they had only taken £35 from the total, they assured me they would rectify the problem. The fitters arrived saying they had brought a bedroom carpet, when I told them it was for the stairs they disappeared to the van and rang the store who then called me to say I was supposed to have taken up to old carpet and disposed of it, news to me, and if the fitters did it it would cost an additional £30. They took up the carpet which I later had to lug to the tip alone. They asked to use my vacuum cleaner which I gave them, this they kept forcing it to try and pick up when it was over full and broke it completely. I didn’t notice this until they asked for £90 for the so called “free” fitting. Apparently free fitting doesn’t apply if the stairs have a turn! the sofa arrive after this fiasco, from the start it was uncomfortable but I thought if it had a couple of months for the leather to wear in it would be alright, no it got worse. One side of the sofa has dropped down. They sent an engineer who did a repair only for it to drop again a week later, they are insisting I have a further repair done but I don’t consider this furniture to be fit for the purpose it’s intended. I am the only person that uses it, who knows what it would be like for a family . I’m currently trying to get them to take responsibility for the problem, but so far their attitude is the can only offer a repair, so much for their after care policy.”

Helpful Report

Posted 6 years ago

“Ordered a new sofa for £2550 and paid in full 18 weeks later it arrived. (Not 12 as promised) sofa was damaged in several places. Long arguments with store and customer services who wanted to repair it. I said no I want a refund or replacement. After several weeks arguing agreed a replacement. Replacement sofa arrived a few days ago and this one is also damaged. Tried getting hold of store manager several times with no response. Now attempting to escalate it and attempt to get a refund so we can go elsewhere. Avoid this joke of a company at all costs!”

Helpful Report

Posted 6 years ago

“Purchased furuin April and 2 weeks ago, received a call to say, I have made a hate back claim, and £399.00 has been returned to my back, I immediately rang my back who confirmed, no refund has been paid and they have no confirmation I’ve claimed a sexton 75, after explaining this to several members of staff, I was called a liar and my 82 disabled Mother was phoned on several occasions, informing her they are coming to collect her furniture. Finally got a call from a call and was told I would be called back in three days, after she looked In to the issue, however no call, so when I phoned . Was told , she was waiting for accounts to get back in touch, 4 days later, get a call at 16:55, to be told, it was a mistake, as it was the customer before me, who was a Lloyds customer, it was meant for and it wa an human error. I could t believe this and said thenwhy did your member of staff read me email from my bank apparently and even read my bank card number, I requested I wanted to take mattet further, as I was not satisfied and then told, well you can, but it will come to me. So I asked for prof of email from accounts and ensured she had my correct email address, after no correspondence for 3 days, emailed the woman and received a very rude, sarcastic response, quoting “ oh obviously I’ve made a mistake and in her opinion have answered me in a timely manner and the rude member of staff and been dealt with and it was confidentialy. So now I’ve responded by informing of my consumer rights and wish to take the matter further, again request name and contact details of person above her. I will not leave this, being called a liar and the way my another was treated was appalling and unacceptable. A sorry and rude behaviour does not contest it with me, and I will take it as far as possible. Who the hell do they think they are???”

Helpful Report

Posted 6 years ago

“Bought a carpet and got someone to come out and check our measurements. He told us someone from the store would ring us to arrange a fitting day. Two days later and no one rang, so we phoned the store and arranged a fitting day. We were told that the fitter would ring on the day to let us know an estimated time of arrival. we were up at 7am an cleared the last remaining items from the room. At approx. 11.15am, no phone call so rang the store. They said that the fitter would definitely be here. 3.50pm still no phone call. Another call to the store. She said he works until he has finished so will definitely be there. The fitters they use are contractors so have their own jobs as well as those of SCS. Asked for the fitters number so that we could get an approximate time but she said they are no longer allowed to give out his number. 5.30pm still no fitter!! rang the store again. I asked her to ring him and get an estimated time but she said that he may not answer because he would either be fitting a carpet or driving, so asked he to let me know what he said. A few minutes later she rang back and said that his phone had gone to answer phone. I asked her if she had left a message and she hesitated and said um...yes, I said are you sure you left a message she again said umm...yes. So I gathered from that that she hadn't. I told her that unless he was here by 6.30pm we didn't want it fitted and would arrange another day because we had arranged for our sons to come straight from work to help us put the furniture back and after 6.30 it would be too late. 6.15pm the fitter turned up and when I asked him why he hadn't rung us, he said he had tried twice to ring us but couldn't get through to us so our phone must not be working. I said that the phone was working because I had rung the store several times and they had rung me back. He showed me his "phone calls" to me and I showed him the call from the store but he just looked away. I know that he rang the number but just as the phone was about to ring, he cut off. This was a ploy I think to save time!! I wonder how many more he has done this to? We have purchased another carpet and three piece suite from them in the past but will go elsewhere in future.”

Helpful Report

Posted 6 years ago

“£2500 sofa, 15 months + extra warranty...spring arent covered! what the point of the cover then!”

Helpful Report

Posted 6 years ago

“Very bad customer service from management staff need more training on how to speak to a customer, I believe I was unfairly treated.”

Helpful Report

Posted 6 years ago

“ABSOUTLY. RUBBISH AND THE PEOPKE WHO WORK FIR THEM I WOUDNT BOTHER I DONT KNOW HOW THEY HAVE GOTTEN AWAY WITH IT ALL BUT SOMEONE NEEDS TO TAKE A STAND AGAINST THEM ONCE AND FOR ALL THEY CANT KEEP GETTINGVAWAY WITH IT WE ALL NEED TO STAND TOGTHER AND TAKE LEGAL ACTION AGAINST THEM. THERE ARE FAR MORE COMPLAINTS AND FAULTY FUNITURE IN RECORED THAT WILL STAND US IN GOOD STEADE AGAINST THEM THEN THERE CONSUMER CARE REGULATION TK PROTECT THEM WE HAVE MORE RIGHTS AS THE CUSTOMER THAN TGEY DO IM HAPPY TO.BRING THEM DOWN!!!!”

Helpful Report

Posted 6 years ago

“Just had our new suite delivered. Cosmin the driver and Pardon the delivery crew were amazing. They fitted all the legs on our sofa, checked it all over and explained that we had 3weeks to report anything. One of the scatter cushions were missing and they explained what we had to do. Both were very polite, all the rubbish was taken away with them. We'll done guys.”

Helpful Report

Posted 6 years ago

“My grandmother purchased a sofa from SCS on 11th May 2018. Within a few days we started to hear a creak from the left side of the sofa. Initially we thought that the sofa has just moved back, but it progressively got worse over the coming weeks. The leather has gone limp and flat. These issues were reported to SCS Customer Care line and an engineer visit was booked for 3rd June. For my grandmother to have to wait this length of time is appalling to begin with. The engineer came out to do his assessment and he was condescending and rude towards my grandmother, explaining to my grandmother that she was sitting on the sofa wrong and also explain that 33% of the stuffing is lost as soon as you buy it. Can you please explain to me where this goes? Does is grow legs and run? The engineer didn’t even look at the cushions explained that this wasn’t in his report, regardless this initially being reported to the customer care line. He just tightened the legs saying that this was the issues for the creaking and proceeded to tell my grandmother how to sit on HER sofa. Where are his customer service skills? We then had to book yet another engineer visit and this was booked for the 24th July 2018, another ridiculously lengthy wait for a pensioner. The same “charming, young fellow” visited my grandmother with the same condescending, rude but polite attitude as the previous visit. He proceeded to reiterate what was previously said, that she was sitting on it wrong and the stuff loses 33% of the stuffing when bought. I didn’t realise that she had bought a vehicle and it had devalued after driving it out of the showroom. This is ridiculous. The engineer quite plainly went on to explain how she needs to redress her sofa everyday as part of her morning routine. He took the back cushion off and took out the duvet looking stuffing to then put it back in and told my grandmother she need to do this everyday. This is quite frankly for a pensioner a big thing, especially with the heath issues that my grandmother has. She proceeded to tell the engineer this and was responded to with “don’t put your problems on me”. He rudely repeated himself over and over again asking her is she had read the care guide to which my grandmother responded over and over again that she received the care guide as she was leaving the showroom. And this was after she purchased the sofa. This is appalling customer service. The engineer took picture of the sofa after plumping up the sofa and not before. This to me is bad practice. I have since called the SCS Customer Care Line and spoken to Shaun who has explained that my grandmother would need to redress her sofa everyday. The leather creases due to the leather softening and that if no manufacturing issue then no refund will be given. Under the Consumer Act and the Sales Of Goods Act, my grandmother is well within her right to receive a refund as she reported the fault with 28 days, 31 days according to your policy as this was bought from a store and as stated by Shaun. According to Shaun this sofa was a “stock sales” sofa. To any ordinary person, how are we to supposed to know what that means unless explained to. This was not explained at the time of purchase and regardless of it being ex display as I later found out that’s what stock sales means from Shaun, the sofa should be fit for purpose, which it is not. The sofa should be returned back to your warehouse regardless of it being new, ex display, 2nd hand or old. Every sofa in that store was ex display and Shaun explained that this is 2nd hand. I’m sorry but my grandmother paid for NEW sofa. Not a 2nd hand, hand me down sofa! 2 engineer visits from someone who is brainwashed and programmed like a step-ford wife and a customer care team that just doesn’t care, the level of service that my grandmother has received is diabolical. Her health has suffered due to this issues. Her back hurts and her mental health is suffering. We are currently waiting on an email back from head office.”

Helpful Report

Posted 6 years ago

“My sofa was faulty on delivery, I have waited in for 2 full days for an aftercare worker to visit...no explanations.....no visits, 6 weeks later and I still have a faulty sofa....terrible customer service, I will never use this company again and would never recommend”

Helpful Report

Posted 6 years ago

“Bought an endurance sofa and chair just over 5 years ago, had an awful ordeal actually getting it delivered (16 weeks late) but now the leather is peeling off! Not what I would expect from a sofa that cost nearly £2000! Definitely will never buy from SCS again! Awful service and shoddy product!”

Helpful Report

Posted 6 years ago

“Absolutely disappointing service my mother in-law who's disabled paid nearly £2000 for the sofa she loved. ...And to be told it would fit in her flat because the sofa comes apart but unfortunately only the 3 seater comes apart the 2 seater doesn't and guess what doesn't fit through the door yes that's right the 2 seater ... and now there saying she as 2 pay £200 for someone to rebuild the 2 seater in her flat.. they even tryed 2 make her pay £75 again for them to deliver it again. so watch you don't get MUGGED off by SCS cause a refund is not a option. ..”

Helpful Report

Posted 6 years ago

“ORDERED A TEO 3 SEATER SOFA FROM SCS CHESTERFIELD, FOLLOWED BY MY ORDER FOR A CARPET AND CUSHIONFLOOR I WAS TOLD THE SOFA WOULD TAKE 9 WEEKS FOR DELIVERY, IN THE MEANTIME THE CARPET WAS FITTED IN MY LOUNGE ALONG WITH THE CUSHIONFLOOR WICH WAS FITTED BY ANOTHER FITTER IN THE KITCHEN, THE FITTER MADE A MESS OF FITTING THE CUSHIONFLOOR AND I TOOK PICS INSTORE TO SHOW THE SALESMAN WHO AGREED IT SHOULD HAVE BEEN FITTED PROPERLY AND HE ORDERED ANOTHER PIECE OF CUSHIONFLOOR AND A DIFFENT FITTER CAME OUT TO FIT THE CUSHIONFLOOR, IT TRANSPIRES THAT THE CHAP THAT ORIGINALLY FITTTED THE CUSHIONFLOOR WAS A TRAINEE FITTER AND WAS WORKING UNSUPERVISED , HENCE THE TERRIBLE JOB MADE OF FITTING THE CUSHIONFLOOR, NEXT WE GO TO THE SOFA, AVOID BUYING TEO SOFAS FROM SCS UNLESS YOU WANT TO EXPERIENCE WHAT I HAVE , THE SOFA SMELLS ACRID, DISGUSTING LIKE WET DOGS , IT HAS BECOME OBVIOUS THAT THE TEO IS PART LEATHER AND PART FAUX LEATHER AND ITS THE FAUX LEATHER WICH IS CAUSING THE SMELL AS HE FAUX LEATHER IS BASICALLY POYURETHANE OR SIMILAR AND IS TREATED WITH CHEMICALS ETC TO DYE THE MATERIAL USED , I PAID £599 FOR THE TEO 3 SEATER . IT SHOULD HAVE BEEN £699 , I AM DISGUSTED WITH IT , SO MUCH SO THAT I AM AFTER WANTING RID OF IT AFTER 1 DAY OF HAVING IT IN MY LOUNGE , I AM TOTALLY DISGUSTED AND SCS WILL NEVER GET ANOTHER PENNY FROM ME OR MY FAMILY AND FRIENDS I WILL GO ELSEWERE WITH MY BUSINESS”

Helpful Report

Posted 6 years ago

“Ordered our carpet and organised a date where both my husband and I took the time off work to empty the house of all our furniture and carpet. The whole flat was going to be 're carpeted in 2 days over 2 weeks on the Wednesday.the first Wednesday was cancelled last min as they had double booked us in so they said they were sure to be here week after which meant a 3rd unpaid day to be organised. My husband and I were up till 2am painting so it would be dry for the next morning for when it would arrived.woke up early to move all furniture out of the liunge and becroom obstructing our kichen,toilet and daughters room( lots of very hesvy equipment with running machines ect) when all was cleared we waited patiently for the carpet to arrive.hours went buy so we rung to see where it may be. A very couldn't care less voice came to the phone and said 'oh sorry we were going to ring .your underlay hasn't arrived!😮'. No one was able to put us through to any management and kept putting us through to numerous departments who also didn't give a dam. Really poor customer service. Would never ever shop there again.have cancelled all.will go to my local smaller carpet shop. Scs are a big pile of poo”

Helpful Report

Posted 6 years ago

“H Had bought a sofa, carpet and laminate flooring panels from Scs more than a month ago. We were being told that carpet will arrive in two weeks and got after a month. Also laminate panel they send can’t fix as everything falling apart. Very bad and worst experience in life. I will like to say no full stop.”

Helpful Report

Posted 6 years ago

“never again”

Helpful Report

Posted 6 years ago

“I would recommend scs the service was excellent from start to finish the delivery men J2 helped me so much as I am a pensioner nothing was to much trouble thank you Scs”

Helpful Report

Posted 6 years ago

“Dreadful. Carpet arrived after 2 week wait and was the wrong size. Fitters marked newly painted wall when they brought the carpet in. Store informed but didn’t ring back to rearrange. Went into store, still couldn’t give a definite date for fitting. Went back a third time to ask for refund which took over an hour to process for some obscure reason. Staff unhelpful and useless. Went to Carpetright. Experience couldn’t have been more different. Pleasant helpful staff and job done quickly and efficiently. Never use SCS again. Incompetent and not fit for purpose.”

Helpful Report

Posted 6 years ago

“Terrible after customer care!! Never in my life have I had to deal with such a incompetent company. 1 month on from having laminate flooring delivered, with 3 broken packs to still waiting for the 3 new packs to be delivered. Broken promises after and after again . I would NEVER buy from this company again.”

Helpful Report

Posted 6 years ago

“Bought a lazy boy leather 3 seater and 2 seater recliner 3 years ago for £2700 from SCS Newport Gwent . All i can say is NEVER BUY FROM THEM . My 2 seater sofa broke with in 1 year contacted them on many occasions to get fobbed off nobody wanted to know so a 1300 pound sofa was ruined as the frame ( which was put togther with glue and staples snapped) SCS basically told us Tough nothing we can do as you did not purchase there insurance ( insurance aint worth a toss ). Im not going to ramble on as im sure you can work out i had to replace the 2 seater at my own expense .. NEVER USE THIS COMPANY EVER... SAVE YOUR MONEY AND FIND A BETTER COMPANY WHO WANT TO LOOK AFTER YOU .”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,866 reviews