SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from sofas from this company you have to say your taking them to small claims court before they finally give money back but not cash it has to be on debit card be ready to make phone call after phone call as they never return calls .”

Helpful Report

Posted 7 years ago

“Visited the sunderland store on the 23rd September with a view to purchase a sofa and carpet and was helped by Lewis, he was very helpful, polite, and professional and helped us with our purchase in a very relaxed mannor , we left the store very happy .”

Helpful Report

Posted 7 years ago

“Ordered sofa and chair in March all the same colour and fabric, chair was incorrect colour. They have tried to deliver our chair three times but every time it is the wrong colour. Company have no intentions to resolve the matter, my options are to get a refund and send the items back. Time and money wasted. Never dealt with such a poor company who do not care about their customers and retaining business. Worst experience ever”

Helpful Report

Posted 7 years ago

“most horrific service we have ever received...ordered sofa 11 weeks ago and they have made our sofa in the wrong colour twice. we still have no response on why or how this has happened....awaiting for a third time! have been left for 11 weeks with no sofa and sitting on the floor... NEVER NEVER USE SCS....AWFUL HOW THEY HAVE GOOD REVIEWS IS BEYOND ME!!!!!! WOULDNT EVEN RATE THEM 1%”

Helpful Report

Posted 7 years ago

“We have not yet had our order delivered but we allready regret ever going to ScS in Harlow , to all our family and disabled friends avoid this store ,my Wife and her sister went to this store where they were served by Sue who we now know to be the store manager , when we returned to the store yesterday the 18th Sept Sue was not available , my wife paid in full for the goods , but what Sue did not tell my wife was that she was charging her £200 for insurance on one order and £75 on the other order and also another £ 50 for a care kit that She did not ask for or want , shame on Sue and ScS for employing a person who would treat a 81 year old disabled person in this manner the sooner stores like ScS are of the high street the better”

Helpful Report

Posted 7 years ago

“Have you ever tried cancelling a carpet order with SCS? Online you can cancel up to the day of fitting. If you buy in-store they want a 25% order value payment to release them from the contract. Twaddle of the highest order. 1, I was buying a house and took the particulars to buy carpet, so a survey is not done yet, so from their own site, they cannot cut any carpet yet. 2, The seller of the house pulled out (so not my fault) yet they still want 25% of the order value. What for exactly? I'm not resting until I get my money back. Can't put zero stars on my review unfortunately.”

Helpful Report

Posted 7 years ago

“We purchased a suite and also carpeting from ScS recently. In all respects we were 100% satisfied with our experience with ScS. The sales person at the Straiton branch was extremely helpful, the carpets were delivered and fitted on time, and the suite also delivered on schedule. Prices were also very competitive and the choices available in the showroom helped us to choose the right selections first time. On the basis of the above I would certainly give ScS my recommendation...........”

Helpful Report

Posted 7 years ago

“Never again. Brought white leather sofas this Jan, wasn’t told ifdye transferwhat to use. Told to get the insurance. Been away so didn’t actually sit on it till may this year and dye has come onto leather three months I have had this sofa. Called manager at Basildon branch and she really didn’t care, told me to call insurance, so we did and three people sent out and still the same, called them and they said I would here. Not letting this go. Disgusting have spend thousands there and this is the response. Think twice before purchasing.”

Helpful Report

Posted 7 years ago

“We bought laminate flooring 2 years ago and we are still waiting for the job to finished properly as the first floor failed, went to SCS and they didn't want to know. We still don't have a fully laid kitchen floor. The fitter they told us to use keeps promising to come back but never does.”

Helpful Report

Posted 7 years ago

“From the minute we walked into the shop the staff were very welcoming,which was nice for a change. I purchased the Amx Tarus All through the process of the order it was made clear with nothing hidden. On delivery the two men G.Dunsmore and P.Morgan very friendly and so much so they kindly took the two old sofas outside for me. I would certainly highly recommend SCS to anyone looking for a sofa,I would like to thank the staff in the Uddingston store and the delivery drivers for everything ☺️”

Helpful Report

Posted 7 years ago

“Bought leather Bocelli sofa and within 3 months back cushions flattened and out of shape. Customer service guy called (who was very ignorant by the way) and wouldn't accept any responsibility, saying they needed 'plumping' daily.... absolute rubbish ok it they were feather but they were not!!! Would NEVER buy from this shower again!”

Helpful Report

Posted 7 years ago

“Having already purchased hall stair landing carpets also bedroom carpet which by the way the wrong one was put down we did say we'd accept it as we didn't want to create a fuss. However we then ordered a living room carpet to match hall stairs etc.. Fitting was delayed by two weeks, it was fitted on the Saturday then on the Sunspday we noticed a stain. We got in touch with SCS on the Monday and was told we had to ring a different number which they then proceeded to give me a duff number. Managed to get the number but still no answe. Eventually got through and told them I'd send some photos which I did on the Friday... Now they've sent a text to say we should have complained within 72 hours and to get the carpet cleaned!!! So annoyed.... It won't stop here!! Certainly won't be buying from them again!!”

Helpful Report

Posted 7 years ago

“I bought a dining table and chairs from scs which had a problem. I had to fix the legs on the table and 3 went on fine but I couldn’t get one on as the screw wouldn’t go into the thread. I phoned their customer service as the shop didn’t want to know. I have had no reply from them and eventually had to pay someone to fix it for me. Absolulety terrible service and I will never buy anything from again.”

Helpful Report

Posted 7 years ago

“The Service aftercare is disgusting you spend short of 2000 my furniture is 7month old and naked all there say we ll repair it NEVER EVER BUY FROM SCS AGAIN HOPE THERE GO BUST”

Helpful Report

Posted 7 years ago

“We were promised we will do this and that. Any damage will be repaired but that was lie. They didn't repair or do anything. They just said we won't do it. We were very disappointed after paying for 2 years”

Helpful Report

Posted 7 years ago

“Uddingston Store Glasgow ..Outstanding Customer Service & In particular their aftercare . We had a problem which was entirely 100% our own mistake..After worrying for a couple of days after delivery ..we really shouldnt have ..contacted the Uddingston Store and spoke with Manager Bobby..who immediately put our mind at ease and invited us back to the store to meet with him & discuss a resolution..which he did ...I cannot thank him & the staff enough and cannot recommend this store highly enough..We will be back for future purchases ..wouldnt dream of going anywhere else ..”

Helpful Report

Posted 7 years ago

“Ordered 2 mint green rockers early April, after 5 months of ignored phone calls and emails delivery times made and cancelled, wrong and broken chairs delivered have had last got a refund and probably only because I paid by Barclaycard. When a company has your money this long they should pay interest and reimburse phone calls disgusting customer service and manager at Stevenage store made me feel uncomfortable going in for the refund and not even an apology- shocking!”

Helpful Report

Posted 7 years ago

“More interested in selling me stain cover than the sofa.”

Helpful Report

Posted 7 years ago

“Great service in store, spent time with us showing us colour samples and material swatches and answered all of our questions. Would definitely purchase more from them in the future.”

Helpful Report

Posted 7 years ago

“Terrible experience wrong colour sofa sent and saying its within tolerance. Mire than 30 visits to store and 100s of phone calls still no response. Will not be using scs again.”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,906 reviews