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SCS Reviews

1.5 Rating 1,718 Reviews

11 %

of reviewers recommend SCS

Company Reviews

1.5

Based on 1,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read SCS Reviews

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

158

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took delivery of my beautiful suite today. It arrived dead on delivery time stated. The delivery was so professional. The two men, Joe and Jon were so helpful and pleasant. Thank you scs for such a employing the kind of people who are polite and professional. Old school service. Well done lads!”

Posted 3 years ago

“Had our furniture delivered today on time by Stewart and Reece boc-011-381. They were very nice set it up took all the rubbish away with them. Could not fault them.”

Posted 3 years ago

“We had our corner sofa delivered today, by two happy guy's from Doncaster Chris & Steve, they still had 4 more to go after me, they were great, had to work in a tight area to get the unit in, only word I can say is Excellent personal ref code DON.102.S07”

Posted 3 years ago

“The lady was so helpful and pleasant. Talked me through signing online finance agreement. Very grateful for her assistance.pppp”

Posted 3 years ago

“3 piece suite delivered 7 weeks ago.It has been in my garage ever since due to the strong chemical smell coming from the fabric We paid 2 thousand pounds for the suite and have been unable to use it due to the dangerous smell which affects my breathing.Had 2 inspections by scs own people .What a joke these inspectors are.Totally biased towards the company.My wife and i are now left with a 3 piece suite which we are unable to use”

Posted 3 years ago

“We ordered 2 power lift armchairs and a matching sofa (not powered). Although we had a lengthy wait due to the coronavirus situation, we were continually kept informed. We were given a delivery date and time slot. On the day the driver rang to say they would be with us at 10am (the earliest time on our slot) and they arrived at that time. The were polite, careful and plugged the chairs in to demonstrate their capabilities. Having asked if there was anything else they could assist with, they cleared and removed the packaging and were on their way. We could not have had a better delivery. Well done SCS and staff.”

Posted 3 years ago

“Scott and Steven are great team and very professional team a credit to scs workers they phoned a hour before they arrived wish more delivery drivers had their outlook to the job well done lads Colin priestley”

Posted 3 years ago

“Our 3 piece is not yet 1 year old and despite the engineer inspecting it during the summer, he said it was ‘normal wear’ We are pensioners and would say this 3 piece suite is not fit for its purpose to have such uncomfortable worn filling. Would never buy from SCS again. They are not interested..”

Posted 3 years ago

“I had same problem they are utterly the worst everything they put me through has left my mental health in bits. Please don’t use them I am so stressed it’s unbelievable. They are not a nice company to deal with. They certainly don’t care about the customers and what they put them through.”

SCS 5 star review on 5th October 2020

Posted 3 years ago

“Bas 052 066 very proffession tidy and polite came on time and called to say how long they would be can't speak for anyone else but both very helpful”

Posted 3 years ago

“Scott and Dean delivered our sofa and we’re lovely and friendly. They were prompt on arrival and very helpful.”

Posted 3 years ago

“The staff in shop were very helpful and pleasant, and the two guys who delivered our furniture were spot on from phone call with time of delivery and getting settee's into the house made it look so easy, full marks to them all thank you xx”

Posted 3 years ago

“Beautiful new Settee & fantastic delivery & Polite delivery people thank you for your support you have given everything time I have visited your store in Fenton Stoke on Trent. MR D Lovatt. Reference code S00084343061WAW302287.”

SCS 5 star review on 6th July 2020

Posted 3 years ago

“I received delivery of my sofas this morning I would like to say how happy I was with the staff in Cardiff gate store from the time I walked into store until the phone call I had to say it was being delivered at 7-30 this morning it arrived on time I have to express the service we had off the delivery me they were spotless when they arrived they removed their shoes and were the most polite people I have ever met they assembled the feet onto my sofa put them in position and removed the packaging when they left the men’s names were Scott and Ant I will defiantly use scs in the future and recommend them to all family and friends”

Posted 4 years ago

“I got a sofa set recently and I am very happy with the price offer, with the quality of the sofa and the friendliness of service I received at store. The delivery men were very helpful as initially the sofa could not get in, but they practically sorted it in minutes, so I am quite pleased with the whole service and I am enjoying the sofa set.❤️❤️”

Posted 4 years ago

“Amazing service from start to finsish - Delivery drivers were really helpful”

Posted 4 years ago

“I bought a sofa from SCS . Was told I'd get it before Christmas. Had a lovely lady Call me a week before and tell me delivery date. The guy's who delivered my sofa called me and told time of arrival. They were on time and got my sofa set up with no dramas. Excellent quality sofa and got it half price.”

Posted 4 years ago

“As I said all staff excellent”

Posted 4 years ago

“All I can say is all staff including delivery excellent”

Posted 4 years ago

“We have recently ordered two sofas from our Preston branch. This is the second time I've used SCS my last sofa is now fifteen years old and we fancied a change. Becky the lady who served us was lovely and came over and helped us with everything we needed, she wasn't pushy and didn't make us feel like we had to buy. A nice friendly store with some lovely good quality sofas.”

Posted 4 years ago

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SCS is rated 1.5 based on 1,718 reviews