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SCS Reviews

1.5 Rating 1,718 Reviews

11 %

of reviewers recommend SCS

Company Reviews

1.5

Based on 1,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read SCS Reviews

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

158

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big thanks to allan and the staff at scs tannochside,uddingston for helping me and my wife with our choice of new suite everything was done so seamlessly,Allan was brilliant with us and we will recommend scs at uddingston to our family and friends thanks again allan joe and linda”

Posted 5 years ago

“Delivery men rang and arrived on time. Good, efficient service and they took away all packaging. Banter between Geordie and Neil made me smile. Very helpful, 10/10.”

Posted 5 years ago

“Had our sofa delivered today by Adam c and Mike w from Elland hx.. Very friendly guys notify me an hour before delivery unwrapped the sofa and chair put the feet on thank you guys keep up the good team work 😊👍”

Posted 5 years ago

“My review is solely for the delivery guys James G and Rab R. Made it hassle free and clearly know what they are doing. The last crew obviously don't as this was a second attempt. However it is visibly damaged and needs to be replaced after all of this. So far from happy with the product and first delivery crew.”

Posted 5 years ago

“100% highly satisfied good service reasonable prices I got a grey sofa n love chair with studs beautiful n cosy I would certainly recommend scs fantastic service I would certainly recommend anyone to use this company”

Posted 5 years ago

“Great sofa. fab price. Quick lead time and delivery. For once a set of delivery drivers who are on time, courteous and careful of my property! Would recommend.”

Posted 5 years ago

“STORE SERVICE. It was nice to walk around the store without being pounced on by a salesman, when we needed help to make a decision, a salesman called Jason was brilliant, he went through all of the options on colours and sofa height and being able to sit comfortably as I have short legs and completely put our minds at rest on delivery, we have narrow doors and we’re worried they wouldn’t be able to get the sofa in, he wasn’t pushy and left us to look around further to ensure we purchased the right sofa for our needs and we went to see him once we’d made our minds up, overall a very pleasant experience. Would definitely recommend ScS to friends and family.”

Posted 5 years ago

“Everything was explained by Gina, we could order exactly what we wanted. The price was value for money and we got scatter cushions thrown in. We will be back soon.”

Posted 5 years ago

“Warm and friendly”

Posted 5 years ago

“Mark and joe from Warrington were brilliant friendly phone call an friendly delivering suite an they ask you were you want your suite an take the rubbish thank you lads”

Posted 5 years ago

“I got my sofas on the 9th January the drivers were great. J.Haley & S Hartley. Great customer service they made sure my sofas were ok & didn't leave,till everything was. Very friendly. Was very impressed”

Posted 5 years ago

“Excellent, old school values delivery by Paul R. And Matthew, Basingstoke Distribution Centre. Clean, efficient, courteous, great re all information re furniture.”

Posted 5 years ago

“Lincoln scs, Steve, Chase and Dave are the best Wanting to say how fantastic we were treated by scs staff (Lincoln store), including Steve in the carpet department and Chase in the sofa department, as well as Dave the manager. Every scs needs a Steve, Chase and a Dave. All of whom dealt with us professionally and were extremely friendly. Other stores we visited could not come close so far as cost was concerned and we also got a super deal, thanks to the above staff. Cannot recommend them highly enough. If you are considering purchasing carpets, sofas or furniture, you should not look past scs. Thanks for everything and for the great service throughout. 11 out of 10 in every department.”

Posted 5 years ago

“very good service and very helpful ste and rice were very kind and thoughtfull and they took away the rubbish we are very happy”

Posted 5 years ago

“I am really pleased with my new settle i would recommend everyone to use this store as there brilliant and very helpful i will give 100% really happy thank you scs”

Posted 5 years ago

“Excellent service from Colin and Eddy from Seaham Distribution Centre. Tables delivered on time, set up and packaging taken away. Very impressed with the service.”

Posted 5 years ago

“We ordered a Lazy Boy lounge suite from SCS Plymouth, staff were friendly and helpful. Delivery men were great but after they had left we noticed that the stitching on a joint was coming apart and after another day or so we realised that the comfort was nothing like the one we had seen in their store; this furniture was as hard as a brick. (Later we spotted another area which appeared to have been cut: by a Stanley knife?) We spoke to SCS and asked for a full refund, we also wrote to head office. The office staff at SCS Plymouth were very helpful and agreed to collect our furniture and refund our money: this they did within a short space of time. I feel SCS were let down by their supplier and did what they were legally obliged to do, under the 2015 Consumer Rights Act, with the minimum of fuss.”

Posted 5 years ago

“Had my new suite delivered today by Marvin and Dennis lovely friendly and professional guy's they called before with 1 hrs notice of arrival they unpacked assembled and checked the furniture. All boxes and rubbish was taken away nothing was too much trouble thanks guys.”

Posted 5 years ago

“Scs replaced my carpet due to poor fitting they sorted the problem out for us, we had a bit of a delay due to re mesuring of the carpet and getting the new one ordered but the fitters came today. I couldn't find a join anywhere I looked for faults but couldn't see any the fitters did advise me that the treads were not put on correctly the last time and if I have any further issues to contact Scs they have done a brill job”

Posted 5 years ago

“Not pushy but polite helpful and informative . All team members extremely welcoming .”

Posted 5 years ago

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SCS is rated 1.5 based on 1,718 reviews