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SCS Reviews

1.5 Rating 1,718 Reviews

11 %

of reviewers recommend SCS

Company Reviews

1.5

Based on 1,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read SCS Reviews

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

158

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased two settees Unfortunately they were faulty when they arrived I suppose anything can be faulty the review I'm writing is the fantastic service then there after we got after care out reports were actioned for us choose another set of settees we were very satisfied thank you scs”

Posted 4 years ago

“My review is mainly based on the two men, Simon the driver and Kenny the delivery man, who delivered a very heavy 3 seater motorized sofa and motorized chair. From start to finish they were very efficient and professional. Making sure they took off their shoes when repeatedly having to go back and forth to the van, even after I thought I had enough dust sheets down. Without wanting to sound too gushing, I found them very helpful and did not leave until we were satisfied. Extremely appreciative of the whole operation. So if you live in the Eastbourne area and you get these two men, who obviously get on well together, you will not be disappointed.”

Posted 4 years ago

“Ordered sofa & 2 chairs very prompt delivery. Salesman very helpful Dave Stanway branch. Delivery men were brill getting sofa in through narrow hallway making sure they didn't damage anything & very cheerful”

Posted 4 years ago

“We were very impressed with the service when buying our suite. Carl from the Sheffield Branch was very helpful he explained the 5 year guarentee to us and helped us pick the right suite for us. He made us a drink and we didn't feel under any pressure to buy. '”

Posted 4 years ago

“Got great deal staf very happe &helpefull delivery staf could not do be more helpful &promt with delivery as we ar disabled”

Posted 4 years ago

“Such an amazing table set and chairs I had delivered. Delivery time was good and such an amazing team SCS have from those working in the store to the ones who deliver. 100/10 will recommend to anyone who wants to beautify their home”

Posted 4 years ago

“Went in looking for sofas and carpet, the sales assistant Dylan, in the paisley branch was brilliant, I chose a sofa and was struggling to find a carpet which would go with the sofa and my existing furniture, he made it so easy, brought samples, and gave his recommendation, with the budget I had, needless to say I came away under budget with sofas and carpet.. brilliant”

Posted 4 years ago

“I purchased a sofa from your Kilmarnock store, the salesman, Norman Calder was excellent, making me feel at ease, giving me loads of information, I’m really happy that i went into your store, and my daughter who was with me also made a purchase, well done Norman, we’ll definitely buy from you again.”

Posted 4 years ago

“Excellent drivers very nice”

Posted 4 years ago

“Easy to buy . Went into Coventry store and purchased 2 sofas within 30 mins . Polite and professional.”

Posted 4 years ago

“Just received our Lazy Boy furniture from SCS. All looks really good so now trying/testing them out. Special Thanks to the delivery team Matt B & Dan R for careful and considered delivery with no damage incurred and, handling delivery from a awkward access !. Thanks again Sheila”

Posted 4 years ago

“Shopped at st Helens store, the manager was great, good advice, the carpet cost £870, for 24ft by 12ft. We had the best underlay and free fitting. Carpet arrived on day promised . Fitter (RYAN) was polite , professional and approachable. The carpet looks amazing . I would definitely recommend this shop .”

Posted 4 years ago

“Fantastic service by the manager great warm welcome with a coffee bought myself a Lazyboy and a carpet can’t wait to get it”

Posted 4 years ago

“Can only speak as we find, SCS have always delivered on time or before expected delivery. The furnitiue we have bought from them arrived in perfect order, the men were brilliant and put the sofa bed together onsite, polite, helpful, efficient and professional. The carpets are tremendous value, fitters excellent, what more can we say, we are very happy with SCS and always when need arises go there first and usually find what we are looking for and at the best most competitive price. Thank you SCS we are loyal customers.”

Posted 4 years ago

“Good servis from start to finish”

Posted 4 years ago

“Recently visited your store in Northampton. There are a few carpet places to choose from in the retail park there, so we were spoilt for choice as to where to buy our carpets from. I’ve worked in retail for over 30 years and was incredibly impressed with the service we received from Justin one of the managers there. He wasn’t too pushy, very polite, helpful, knowledgeable, professional. We were so impressed, we bought the carpet!!! Please give Justin the praise and recognition he deserves. We will look forward to visiting your shop for our next purchase and being served by Justin. Kind regards, Kath and Lee Great Billing”

Posted 4 years ago

“Goffy and Reg delivered my armchair to complete my order , which now is complete , overall it was a great experience dealing with SCS from the salesman Lee who was really very helpful and polite , this is the second time I have purchased from SCS and can honestly say will be back next time we need carpets or furniture , and with there 0% interest it's a no brainer , first class service .”

Posted 4 years ago

“Very good delivery service friendly staff”

Posted 4 years ago

“I had my La-z-Boy chair delivered today (13-5-2019) by the delivery (Driver Mark & Delivery Crew Joe) the service was first class. Phoned me giving time of delivery. This they achieved also very polite and helpful on setting up and explaining how to operate the Electric operation of the chair. Thanks Lads well Done Mr G Little”

Posted 4 years ago

“Great sofas great staff in store and great prices .went to scs in Doncaster made my purchase everything ran very smoothly and professionally delivery guys were great”

Posted 4 years ago

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SCS is rated 1.5 based on 1,718 reviews