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SCS Reviews

1.5 Rating 1,718 Reviews

11 %

of reviewers recommend SCS

Company Reviews

1.5

Based on 1,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read SCS Reviews

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

SCS 1 star review on 2nd May 2024

158

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well what can I say , went straight into the Milton Keynes store Winter hill SCS . Met by Dave who I would say was outstanding and friendly ( was nice rather than the strong sales talk). More like a friend totally understood what I was looking for and my budget.I cannot fault the staff in SCS absolutely wonderful service. NO worries will pop in just to say hi thanks again.”

Posted 2 years ago

“I have to speak as I find and so far have nothing but praise for this company. Shopping for my suite in Norwich was a pleasure. Was not hassled or pushed to buy (as happens in many other shops). Was kept updated re my delivery which arrived exactly when expected and the delivery boys Michael and Stuart where quick and efficient. Well done SCS. Would use you again and recommend you.”

Posted 2 years ago

“Customer service staff helpful. Received call from Delivery team prior to acceptance. Turned up on time unwrapped sofa and put in place for me. Very friendly guys. What an I say I'm very 😊 happy. My ref BAS 049 609. These guys deserve a bonus.”

Posted 2 years ago

“Don-117-102,These two gentlemen were spot on, they phoned when they were going to get here, time spot on. Very pelite didn't waste any time, got on with job. If everyone was like these two, there would never be any problems.”

Posted 2 years ago

“Excellent service lovely men.Aaron & Benn top service.”

Posted 2 years ago

“Perfect delivery no problems delivery men Colin and Peter polite and prompt”

Posted 2 years ago

“Excellent service from showroom to delivery. Settees look great and comfortable to sit on.”

Posted 2 years ago

“I received my refund after changing my mind I will be back again to purchase.”

Posted 2 years ago

“Keegan and Carl delivered my sofas.very efficient with phone calls saying where they were plus saw we had new flooring so laid all blankets down .what thoughtful young men.well done for your hard work. Just brilliant service”

Posted 2 years ago

“Furniture arrived on time and delivery men friendly and very helpful well done”

Posted 2 years ago

“Excellent service arrived when they said they would polite and efficient deliver6 men were Hasnet and Nick”

Posted 2 years ago

“Never again will I use scs. Been left with a dangerously fitted stair carpet.”

Posted 2 years ago

“Friendly staff at far borough branch. Graham , Louise were outstanding,with knowledge and accountability with my needs and throughout.”

Posted 2 years ago

“Very helpful and very friendly and professional. Highly recommend. Simon 407 Jarek 423 BDC 407 - 423”

Posted 2 years ago

“I’ve read some very disgruntled reviews on here and in the main it seems most people only want to leave a review because of a bad experience. Today Joshua from SCS slough has restored my faith in human nature. He was extremely helpful and has resolved the issues that I had with my new furniture. I am now really happy with my purchase and would like to make sure that SCS are aware that it is purely down to the way he dealt with the situation. Joshua I am very grateful. Thankyou !”

Posted 2 years ago

“bdc-363-536 simon f and jack b were brilliant i give them 5 stars all day long thx to those guys”

Posted 2 years ago

“I would like to say how impressed I am with SCS from when I walked into the showroom at birstall batley where all the staff very friendly and welcoming my daughter came with me and was helping me to pick a 3 piece suite and a carpet which I find daunting normally we were helped by a lovely young man called Martyn Ramona he asked what sort of things I liked and showed me different styles and fabrics but knew when to step back so I could choose when I did choose he was exceptional helping me through the process when I had decided in my suite he helped me choose a carpet and took lots of samples so I could see what it looked like together brilliant then I got lots of communication telling me when my carpet would be delivered again lovely and helpful even when I told them last minute that I needed my old carpet taking up As had hurt my knee and struggling no problems at all was sorted in no time . Then when my carpet came nice friendly lads did a fantastic professional job so nice and happy then got texts to say when my suite been delivered telling me exact times which was very helpful my suite came again lovely lads no problems quick and efficient looks so nice all in all I am very very impressed I have had with SCS I would not hesitate to recommend you please say a big thank you to all staff involved they made Me feel so special a real credit to you as a company and would like to tell them all a big massive thank you”

Posted 2 years ago

“Tariq manager Cheltenham branch. Answered all my many questions with patience. And I came away with a good deal. 5 stars thanks . see you again next time”

Posted 3 years ago

“Had my Sofa delivered today after waiting 6months worth the wait the delivery was Bas-51-379 they were excellent nothing was to much trouble all round from buying the Sofa in Slough branch 😀 everything excellent service Thanks regards Julia kilcoyne Maidenhead”

SCS 5 star review on 22nd April 2021

Posted 3 years ago

“Dave was so helpful at the SCS Cannock store, he was able to listen to exactly what we wanted and was able to be patient with us when we were being fussy! He was so good that we actually thought he was the manager! We were able to look around in our own time and didn’t feel pressured at all”

Posted 3 years ago

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SCS is rated 1.5 based on 1,718 reviews