SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,719 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,719 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Karen McColgan

158

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just taken delivery of our new sofas.delivery men Richard gauntlett and Keith Atkinson from the Basingstoke depot were very helpful set sofa's up and took all rubbish away . very friendly and very helpful.”

Helpful Report

Posted 5 years ago

“Steve and Rhys from Bridgend DC went over and above the call of duty to get our lounge suite into and installed in our new home. They deserve 5 stars each and more. Thank you guys from the Pilkingtons in Coalway.”

Helpful Report

Posted 5 years ago

“Saul our salesman was very helpful gave us time and space to chose the right sofa. The carpets were also fitted efficiently on the day stated, the delivery team of Kieran and Nigel (Doncaster)were friendly and helped us position the furniture were we wanted it to go.”

Helpful Report

Posted 5 years ago

“Excellent service from ordering to delivery Both settees delivered on time and good service by D Hagan and SDitch”

Helpful Report

Posted 5 years ago

“The gentleman who served me was very helpful and advised me on different settees helping me to choice the best one for my needs the delivery was very good the men were plesent and helpful”

Helpful Report

Posted 5 years ago

“They made us feel welcome and comfortable why we were choosing a new suite would recommend this shop to everyone for quality and price as we are pensioner's we had a limit that we could go to and your sales man abdi from the fosse park leicestershire show room was very accomadating and with his managers help was able to get the suite we wanted within our price range therefore from us it's a big thumbs up Mr and”

Helpful Report

Posted 5 years ago

“.Gwyn and Mark delivery drivers were so helpful nothing was too much trouble for them. Would recommend Scs to anyone who wanted to buy furniture, and wouldnt hesitate in buying with them again.”

Helpful Report

Posted 5 years ago

“Good happy”

Helpful Report

Posted 5 years ago

“Just had hall/stair/landing and two large bedroom carpets fitted and am very pleased with the FITTERS (not the store). Paul and Richard were two of the nicest people I have ever met, they were VERY courteous and very professional people. They made a fabulous job of the fitting and i would recommend them anytime to anyone. So if your getting a fitted carpet from scs don,t forget to ask for Richard and Paul for a guaranteed perfect fitted carpet.”

Helpful Report

Posted 5 years ago

“Visited the sunderland store on the 23rd September with a view to purchase a sofa and carpet and was helped by Lewis, he was very helpful, polite, and professional and helped us with our purchase in a very relaxed mannor , we left the store very happy .”

Helpful Report

Posted 5 years ago

“We purchased a suite and also carpeting from ScS recently. In all respects we were 100% satisfied with our experience with ScS. The sales person at the Straiton branch was extremely helpful, the carpets were delivered and fitted on time, and the suite also delivered on schedule. Prices were also very competitive and the choices available in the showroom helped us to choose the right selections first time. On the basis of the above I would certainly give ScS my recommendation...........”

Helpful Report

Posted 5 years ago

“From the minute we walked into the shop the staff were very welcoming,which was nice for a change. I purchased the Amx Tarus All through the process of the order it was made clear with nothing hidden. On delivery the two men G.Dunsmore and P.Morgan very friendly and so much so they kindly took the two old sofas outside for me. I would certainly highly recommend SCS to anyone looking for a sofa,I would like to thank the staff in the Uddingston store and the delivery drivers for everything ☺️”

Helpful Report

Posted 5 years ago

“Uddingston Store Glasgow ..Outstanding Customer Service & In particular their aftercare . We had a problem which was entirely 100% our own mistake..After worrying for a couple of days after delivery ..we really shouldnt have ..contacted the Uddingston Store and spoke with Manager Bobby..who immediately put our mind at ease and invited us back to the store to meet with him & discuss a resolution..which he did ...I cannot thank him & the staff enough and cannot recommend this store highly enough..We will be back for future purchases ..wouldnt dream of going anywhere else ..”

Helpful Report

Posted 5 years ago

“Just had our new suite delivered. Cosmin the driver and Pardon the delivery crew were amazing. They fitted all the legs on our sofa, checked it all over and explained that we had 3weeks to report anything. One of the scatter cushions were missing and they explained what we had to do. Both were very polite, all the rubbish was taken away with them. We'll done guys.”

Helpful Report

Posted 5 years ago

“I would recommend scs the service was excellent from start to finish the delivery men J2 helped me so much as I am a pensioner nothing was to much trouble thank you Scs”

Helpful Report

Posted 5 years ago

“Bought a lazy boy leather 3 seater and 2 seater recliner 3 years ago for £2700 from SCS Newport Gwent . All i can say is NEVER BUY FROM THEM . My 2 seater sofa broke with in 1 year contacted them on many occasions to get fobbed off nobody wanted to know so a 1300 pound sofa was ruined as the frame ( which was put togther with glue and staples snapped) SCS basically told us Tough nothing we can do as you did not purchase there insurance ( insurance aint worth a toss ). Im not going to ramble on as im sure you can work out i had to replace the 2 seater at my own expense .. NEVER USE THIS COMPANY EVER... SAVE YOUR MONEY AND FIND A BETTER COMPANY WHO WANT TO LOOK AFTER YOU .”

Helpful Report

Posted 5 years ago

“first purchase from scs must say staff at hull branch very helpful kept to 7 week delivery time to deliver Delivery drivers GLYNN AND LEIGH D phoned one hour before delivery time both were friendly and excellant at there job and fully explained if I had any problems with my suite and told me the contact number would highly recommend scs”

Helpful Report

Posted 5 years ago

“Mark and Scott from 52DCoventry were excellent and very helpful”

Helpful Report

Posted 5 years ago

“Good customer service very friendly and we even got refreshments without asking, very happy with scs. Thank you so much. And we bought a lovely 3 piece suite”

Helpful Report

Posted 6 years ago

“The suite which we ordered from SCS Stirling was delivered by Dougie, driver and Willie, crew, on Monday 30 April 2018. We were impressed with the whole process from the telephone call prior to delivery to the efficient way that our furniture was unpacked, assembled and put in place. They were pleasant and a delight to deal with. Our whole experience from the very helpful member of staff in store who answered all our questions with patience and understadding to the arrangements to accommodate delivery on a date to suit us. I have nothing but a positive feeling about SCS just as on the previous time. Finally the suite is everything that we wanted! Two very satisfied customers, thank you!”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,719 reviews