SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,719 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,719 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Karen McColgan

158

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service beautifull suite excellent quality for the price”

Helpful Report

Posted 6 years ago

“Cannot thank or praise SCS enough. Their customer service at has been first class helping us well beyond their legal obligations. All the staff we had dealings with, Andrew, Craig and reception staff have gone out of their way to ensure we are happy with our final choice. Would highly recommend SCS Bridgend.”

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Posted 6 years ago

“the delivery driver mark @crew member Gwyn were the most helpful had to really work to get chair @sofa in they had to take it around the back @up and over a toilet+ they were superb .they went above and beyond .as a window had to come out a security light had to be moved ,nothing was to much trouble order number was 3404442”

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Posted 6 years ago

“I recently purchased fitted carpet for my living room and hall. The carpet is absolutely beautifully soft with deep pile and really classy looking. After fitting I noticed a measurement error in the hall carpet and went back to the store at Straiton, Edinburgh to speak to my original salesman to complain. He was very concerned. And really helpful, within 2 weeks of my complaint ScS has replaced the faulty hall carpet with a brand new carpet. It looks fabulous and I am very pleased with my purchase and the fitting and will definitely shop again at ScS and have no hesitation in recommending them to others.”

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Posted 6 years ago

“We have been to scs wrexham today to buy a new sofa an we were thrilled with the price and colour choice we also bought a carpet as it was so easy Andy Andy was very helpful and guided us all the way and lesley sorted all the paper work out I can honestly say I would highly recommend scs so many thanks I look forward to my new furiture arriving”

Helpful Report

Posted 6 years ago

“Staff in shop were not pushy and made us welcome. All our questions were answered. Delivery was no fuss and no mess to clear and men were very friendly. We are so pleased with our new furniture and it’s so comfortable! Thankyou to all the staff at Gloucester SCS”

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Posted 6 years ago

“The salesperson was so so helpful and had all the patience for me. And I felt very valued as a customer.”

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Posted 6 years ago

“We were looked after by Joe at Gloucester branch even though once we choose the funiture we wanted he still has to wait ages whilst I made up my mind which fabric to have. Their patience paid off.”

Helpful Report

Posted 6 years ago

“The service in the shop. The early delivery date and the great service from the delivery team. No problems at all.”

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Posted 6 years ago

“We ordered carpets and laminated flooring sofa and a table - the carpets arrived and are amazing!! Great quality -- better than expected -Waiting on the laminates (which were only ordered recently) and we are being updated with progress continuously (John in particular has been fantastic and really hot on chasing suppliers if external) and we have been given a date in mind for the sofa etc pre xmas. Very happy with the service and for the price - can't beat it! firms like this are busy and patience is key regarding orders. Thank you SCS! (Sarah)”

Helpful Report

Posted 6 years ago

“The service fantastic and the delivery service from John R and Andy J was fantastic verry polite and help full so a big thanks to SCS”

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Posted 6 years ago

“Absolutely delighted with the excellent service received online, especially from Paul, professional, friendly and always available to speak to.”

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Posted 6 years ago

“Excellent sun beds & service”

Helpful Report

Posted 6 years ago

“100% recommended....I desperately needed to get new sofa's and had an idea of what I was looking for - and then the SCS advert came on TV and there was a sofa which was exactly what I was looking for at a fantastic offer price. I immediately visited the SCS Website and was impressed how easy it was to navigate find what I was looking for. The two sofa's were easy to add to basket and you can choose your options with the click of the mouse. I was given a follow up telephone call from a very polite member of the team who explained how long the delivery of items can take and that I would be contacted to arrange delivery once the sofa's were ready. The company called and arranged my delivery without any fuss. The delivery driver telephoned me with an estimated time of arrival which meant I did not have to sit around waiting. The two delivery crew were fab! - really polite - really efficient and took all the packaging off the sofa's and set them up where I wanted them to be located. I would especially like to mention the Delivery Driver Brian and Crew member Gerry who were most helpful and very professional.”

Helpful Report

Posted 6 years ago

“A great experience from start to finish,once we made our choice after a number of visits,each time no hassle from sales personnel which made us happy. We put our order in delivery day came,well worth the wait delivery guys were carefull and attentive,removing all packaging and placing in the right place(well done guys Jimmy gibbons mark lawton). A good experience in the shop team valley Carole campolo was our salesperson, a very professional effort (thank you).”

Helpful Report

Posted 6 years ago

“Excellent sales lady,Claudia who knew her products and had empathy with my needs.”

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Posted 6 years ago

“Arranged delivery for Thursday after carpets fitted on Wednesday 25th October driver Dan and Crew Free at JZD rang 1 hour before to say they were on their way. They put sheets on carpets to keep clean they were very careful with the sofa and chairs and very polite. Thanks SCS for beautiful carpets and suite . Would deal with the Derby store again everything went to plan .”

Helpful Report

Posted 6 years ago

“Prompt and excellent delivery service”

Helpful Report

Posted 6 years ago

“Great stafffriendle and helpful . very clean shop , I would recommend it to any one , quality carpets and furniture ,”

Helpful Report

Posted 6 years ago

“The sofas were lovely comfortable and deliverey was on time and great customer service. I recomend SCS always.”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,719 reviews