SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disappointing service my mother in-law who's disabled paid nearly £2000 for the sofa she loved. ...And to be told it would fit in her flat because the sofa comes apart but unfortunately only the 3 seater comes apart the 2 seater doesn't and guess what doesn't fit through the door yes that's right the 2 seater ... and now there saying she as 2 pay £200 for someone to rebuild the 2 seater in her flat.. they even tryed 2 make her pay £75 again for them to deliver it again. so watch you don't get MUGGED off by SCS cause a refund is not a option. ..”

Helpful Report

Posted 7 years ago

“ORDERED A TEO 3 SEATER SOFA FROM SCS CHESTERFIELD, FOLLOWED BY MY ORDER FOR A CARPET AND CUSHIONFLOOR I WAS TOLD THE SOFA WOULD TAKE 9 WEEKS FOR DELIVERY, IN THE MEANTIME THE CARPET WAS FITTED IN MY LOUNGE ALONG WITH THE CUSHIONFLOOR WICH WAS FITTED BY ANOTHER FITTER IN THE KITCHEN, THE FITTER MADE A MESS OF FITTING THE CUSHIONFLOOR AND I TOOK PICS INSTORE TO SHOW THE SALESMAN WHO AGREED IT SHOULD HAVE BEEN FITTED PROPERLY AND HE ORDERED ANOTHER PIECE OF CUSHIONFLOOR AND A DIFFENT FITTER CAME OUT TO FIT THE CUSHIONFLOOR, IT TRANSPIRES THAT THE CHAP THAT ORIGINALLY FITTTED THE CUSHIONFLOOR WAS A TRAINEE FITTER AND WAS WORKING UNSUPERVISED , HENCE THE TERRIBLE JOB MADE OF FITTING THE CUSHIONFLOOR, NEXT WE GO TO THE SOFA, AVOID BUYING TEO SOFAS FROM SCS UNLESS YOU WANT TO EXPERIENCE WHAT I HAVE , THE SOFA SMELLS ACRID, DISGUSTING LIKE WET DOGS , IT HAS BECOME OBVIOUS THAT THE TEO IS PART LEATHER AND PART FAUX LEATHER AND ITS THE FAUX LEATHER WICH IS CAUSING THE SMELL AS HE FAUX LEATHER IS BASICALLY POYURETHANE OR SIMILAR AND IS TREATED WITH CHEMICALS ETC TO DYE THE MATERIAL USED , I PAID £599 FOR THE TEO 3 SEATER . IT SHOULD HAVE BEEN £699 , I AM DISGUSTED WITH IT , SO MUCH SO THAT I AM AFTER WANTING RID OF IT AFTER 1 DAY OF HAVING IT IN MY LOUNGE , I AM TOTALLY DISGUSTED AND SCS WILL NEVER GET ANOTHER PENNY FROM ME OR MY FAMILY AND FRIENDS I WILL GO ELSEWERE WITH MY BUSINESS”

Helpful Report

Posted 7 years ago

“Ordered our carpet and organised a date where both my husband and I took the time off work to empty the house of all our furniture and carpet. The whole flat was going to be 're carpeted in 2 days over 2 weeks on the Wednesday.the first Wednesday was cancelled last min as they had double booked us in so they said they were sure to be here week after which meant a 3rd unpaid day to be organised. My husband and I were up till 2am painting so it would be dry for the next morning for when it would arrived.woke up early to move all furniture out of the liunge and becroom obstructing our kichen,toilet and daughters room( lots of very hesvy equipment with running machines ect) when all was cleared we waited patiently for the carpet to arrive.hours went buy so we rung to see where it may be. A very couldn't care less voice came to the phone and said 'oh sorry we were going to ring .your underlay hasn't arrived!😮'. No one was able to put us through to any management and kept putting us through to numerous departments who also didn't give a dam. Really poor customer service. Would never ever shop there again.have cancelled all.will go to my local smaller carpet shop. Scs are a big pile of poo”

Helpful Report

Posted 7 years ago

“H Had bought a sofa, carpet and laminate flooring panels from Scs more than a month ago. We were being told that carpet will arrive in two weeks and got after a month. Also laminate panel they send can’t fix as everything falling apart. Very bad and worst experience in life. I will like to say no full stop.”

Helpful Report

Posted 7 years ago

“never again”

Helpful Report

Posted 7 years ago

“Dreadful. Carpet arrived after 2 week wait and was the wrong size. Fitters marked newly painted wall when they brought the carpet in. Store informed but didn’t ring back to rearrange. Went into store, still couldn’t give a definite date for fitting. Went back a third time to ask for refund which took over an hour to process for some obscure reason. Staff unhelpful and useless. Went to Carpetright. Experience couldn’t have been more different. Pleasant helpful staff and job done quickly and efficiently. Never use SCS again. Incompetent and not fit for purpose.”

Helpful Report

Posted 7 years ago

“Terrible after customer care!! Never in my life have I had to deal with such a incompetent company. 1 month on from having laminate flooring delivered, with 3 broken packs to still waiting for the 3 new packs to be delivered. Broken promises after and after again . I would NEVER buy from this company again.”

Helpful Report

Posted 7 years ago

“I would never buy from SCS again. Bought a settee in June 2017 for £1700 cash. Had nothing but trouble with it, originally sent two different shades of settee as its a corner piece so all had to be replaced. 2nd sette has had a foot missing for 10 months and only just been sent it out in post and now settee has snapped along the front frame bit. Twice appointments for a upholsterer to come out and got cancelled and then a 3rd party company came out to access it and now been told we have to wait another week with a broken settee to await their decision. Customer service is appalling and call you liers. Settee of very poor quality for the money! Stay away and dont waste your money!”

Helpful Report

Posted 7 years ago

“Bought two leather three seater sofas in April last year paid over £4000 for them phoned SCS just twelve months later told them that the colour had come out of the sofas and the cushioning had gone on one of them sent a bloke out to check them out then waiting three weeks before getting a reply then they said that they were not responsible as the cushioning was ok they then said you lose 40% of the cushioning and the colour loss was down to hair the sofas are blotchy all over so god knows how they can say it was hair we then contacted the insurance as SCS informed us that we would be covered made a claim with them and they are refusing to pay out as it’s not just an over night problem what a joke SCS are there only after your money we’re now waiting to see what ADR have to say but the top and bottom of it is we will have to go and spend another large amount of money on getting something we like and I will be gong back to DFS least this company are genuine absolutely disgusted how we have been treated by SCS don’t buy of these as they tell you a pack of lies and there furniture is cheap and nasty but made to look expensive and if I could have give no stars I would of for this review”

Helpful Report

Posted 7 years ago

“Had a recliner for 3 years and a crossbar snapped and they claim sitting on it is an accident! I'm 12 stone. Moral of the story. ScS sofas are great as long as you don't sit on them!”

Helpful Report

Posted 7 years ago

“Bad carpet fitting bad workmanship still waiting 18 months on still no reply will never go to scs again i will make shaw family and friends never shop there”

Helpful Report

Posted 7 years ago

“Don’t buy from scs they don’t care neither does the insurance company castalan I have been dealing with them for the past month and a half only to have one call back they are just disgusting steer clear at your peril ........”

Helpful Report

Posted 7 years ago

“everything”

Helpful Report

Posted 7 years ago

“SCS were very happy to take our money (over £2200) but very quick to deny any responsibility for the problems caused by their carpet fitters, who were unable to install the carpet properly first time to the point that SCS have had to send out a new fitter to reinstall the living room carpet and it took four weeks to get the hall carpet finally laid. The fitters originally sent damaged doors, walls and skirting boards, refused to provide a receipt for the "work" they did £250 cash in hand if anyone from HMRC is reading this and SCS refused to accept any liabilty for sending these people into my home as they are "subcontractors and not our employees", my opinion is that if you send people on behalf of your company into someones home you have a responsibilty to make sure that they carry out the job properly. They blame the fitters, the fitters blame them (and refuse to return my calls and emails) my home is left in a state because of them both”

Helpful Report

Posted 7 years ago

“Worst experience ever. Bought sofas and got a booking for delivery and they never turn up neither call to inform me of any changes. I will never ever recommend them.”

Helpful Report

Posted 7 years ago

“ABSOLUTELY AWFUL COWBOY OPERATION ACTUALLY NO STAR RATING!!I ordered a sofa and two armchairs from the Broadstairs store in nov 2017 which took until January 2018 to arrive. It was faulty and returned and replaced with same brand which took a further 6 weeks. This was worse than the first set faulty again. The sofa was collected on the 19th May and no contact from the store re full refund of payments and the finance contract cancelled. I went in store after 1 week to complain they said they would email I kano bank and get back to me that day. They didn't get back to me. I phoned the store they said it's Ikano Bank that I need to talk to to cancel the finance and get a refund. I phoned Ikano Bank and they said its scs store that refunds as they pay them the whole finance up front they sent me a dispute letter. They were actually helpful and disappointed that they have been blamed for this mess. Meanwhile i contacted the store again and asked what was going on with the refund and to complain that they were still taking my DD payments. They said it would take a further 30 days to sort out. I received a letter from ikano bank saying that the finance has been refunded but they will continue to take dd and i still have not been refunded over £255 in dd payments. Yet I still don't have any furniture. So bad that I am planning to report them to trading standards. Absolutely awful treatment and no sincere apologies. No customer service, care or concern. Still ongoing AVOID AT ALL COST!!”

Helpful Report

Posted 7 years ago

“We placed an order for a chair 10 weeks ago. We were told it would only take 4 weeks, probably not that long, so we paid in full 500.00. Scs have promised to call back on 4 occasions with an update and have failed to do so. Their customer service is none existent. They've got our money and couldn't care less about our order. I would never recommend them.”

Helpful Report

Posted 7 years ago

“Ordered sofa and carpet to be delivered November carpet fitted ok sofa came they got it stuck in my front door delivery man leant on it and had his pack up then dragged it through the door great scratch on the door then dragged it through front room damaged newly decorated wallpaper great hole in sofa complaint got an assessor to come and inspect after numerous phone calls he admitted to all the damage and for me to get quotes for the damage and would preplace side waited 12 week for sofa submitted quotes rang numerous times sent numerous emails told it was all sorted and always say they will get back to me then no response rang again today told it will be another 10 days now before I get an answer constantly just get fobbed off”

Helpful Report

Posted 7 years ago

“WOEFUL EXPERIENCE with SCS. Went into Gloucester store to price up sofas, carpets and laminate (a considerable sum we were willing to spend with the company.) Here is a brief overview of our experience: > store manager was on his phone, sat on sofas on two separate occasions not offering help > a sales staff was obnoxious - and despite us clearly asking for only a price, he continued with a full quote and then became irate when we reiterated that we only wanted prices ("I wouldn't have bothered writing this up if you had said"). > despite the above, the sale staff continued to quote for insurance and became even more hostile when I refused to sign a document. ""if you want commitment from us, we need commitment from you, so we need you to sign here".) > pressure to sign/ pseudo blackmail to sign something for a quote would be unethical, maybe? To highlight a breach of Data protection that occurred: After refusing to sign, we were then told that my personal information that the sales staff collected (whilst filling out what we thought was a pricing up, was then) would be left "somewhere here until we decided to commit". Please see below information from Article 5 from the new GDPR 2018 legislation breached by SCS: "[data should be...] (b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; (c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;" When I emailed SCS complaints to ask if we could be directed to a store that will help us have a better experience they refused to help because our 'information was not on the system'. I highlighted the irony to their reply, to which I received another reply: 'I cant do anything with no information.' So in sum, terrible experience in shop, refusal to help when highlighted to the complaints, no acknowledgement for potential customers, and a frankly laughable dismissal of their own stores breaching GDPR guidelines.”

Helpful Report

Posted 7 years ago

“ordered my sofa last May 2017 delivered in June 2017. It arrived and we had to assemble the sofa (we got told later that this is something they should have done) and we noticed tear marks on the suede where it had been packaged. We then had to have a maintenance guy come around to asses- he only works Monday to Friday so one of us had to book the day off work so they could come as they wouldn't order another sofa before he had been. He was there for 15 minutes and said it couldn't be repaired because the replacement suede wouldn't match so we would need a whole new sofa. September 2017 - A new sofa arrived and the swivel chair was a different shade to grey than the rest of the suite. I sent an email to customer service straight away to show these pictures. They tried getting another maintenance guy to come look at this which I couldn't have another day off work again - they eventually agreed it was a different shade and they could actually work out what batch it was from. Another member said they'll send out the material for the swivel chair (circular) which would take 6 weeks. This never arrived and when we called they said it had been delivered but couldn't tell us who and where this had been delivered to. A few weeks later a square cushion turned up! We needed a Circular !! I then called them 4 times for a manager to call me back and i never got a phone call back ! Spoke to a guy called Russell at Birstall SCS - he promised he would sort this out for me so I wouldn't have to speak to anyone else again. 10 days later i got told he'd moved to another store so would have to call back Birtsall and speak to another manager Called again for a manager - they told me he'd call back that day ! never did !! Finally agreed they'd send me a new sofa but it has now been a year since i ordered this! a YEAR ! The customer service is appalling - I have spoke to so many people and transferred from person to person. Do not promise to call someone back and then don't ! So unprofessional and rude ! Definitely would never ever recommend , worst company ever! If the managers are so bad theres no hope for any of the staff !”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,906 reviews