SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,867 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“avoid !!! Customer service shocking ordered my carpet given a date only to be told it will be around another 2 weeks told them i want a refund said call back in an hour still waiting.My mum just had same problem is i should have known.I once ordered a rug and hat never turned up.”

Helpful Report

Posted 7 years ago

“How this company is still in business is amazing. Please do not use this company if you need a trustworthy and reliable company. We ordered over £ 2,000 of furniture and carpets. The Hull branch lied to us on delivery, delayed delivery and when they delivered the carpet it was over 1 metre short. We are still waiting for furniture to be delivered. Once the staff have taken your money then they really do not care. There must be many good companies out there that do care about the customer. I am sure there are many people like me that have had the same level of service.”

Helpful Report

Posted 7 years ago

“100% recommended....I desperately needed to get new sofa's and had an idea of what I was looking for - and then the SCS advert came on TV and there was a sofa which was exactly what I was looking for at a fantastic offer price. I immediately visited the SCS Website and was impressed how easy it was to navigate find what I was looking for. The two sofa's were easy to add to basket and you can choose your options with the click of the mouse. I was given a follow up telephone call from a very polite member of the team who explained how long the delivery of items can take and that I would be contacted to arrange delivery once the sofa's were ready. The company called and arranged my delivery without any fuss. The delivery driver telephoned me with an estimated time of arrival which meant I did not have to sit around waiting. The two delivery crew were fab! - really polite - really efficient and took all the packaging off the sofa's and set them up where I wanted them to be located. I would especially like to mention the Delivery Driver Brian and Crew member Gerry who were most helpful and very professional.”

Helpful Report

Posted 7 years ago

“Ordered a 3 & 4 seater sofa and footstool and table, had it delivered within approx 8 weeks (except table, which is not coming until mid December). Requested 3 seater be assembled in lounge, given delivery date, 4 seater arrived - we paid for foam - hollow fibre received!! Footstool - every foot damaged!! Delivery guy reported issues immediately, told me someone was going to ring me back - nothing!! I rang store and was told it would be sorted out and scs would be in touch...also asked where the 3 seater was - got told it was on its way!! 4.40pm got phone call to say they wouldn’t be able to deliver until the morning! Had to take another day off work! Had a call from scs to arrange new cushions for sofa - booked in for 13th Nov, apparently photos of the feet on footstool would be taken at this time (what a joke - it’s 4 feet for gods sake!) Just received a phone call from scs to say he’s not bringing our cushions, just coming to inspect it!! It’s 2 back cushions and 2 seat cushions in FOAM as ordered and PAID for. This is disgusting aftercare service and I am regretting ever buying from scs. I need this problem rectifying immediately - I can’t keep taking days off of work for this - it’s embarrasing!”

Helpful Report

Posted 7 years ago

“Daughter ordered carpet & 2 recliner sofas.. Carpet was late fitting after saying they were coming at 10 ended arriving at 5.30!! Following day sofas should have been delivered before 3 they arrived late only to find they wouldn't fit in house after supposedly been measured by sales rep saying they would fit in house.. After many phone calls back to manager & sales rep who were rude on the phone didn't want to know just said leave them on garden and we will get someone to come out for £150 to take window out but couldn't say when...Wouldn't give refund and just said it was up to us to sort it out.. Disgusting....”

Helpful Report

Posted 7 years ago

“The worst customer service ever... Have more hidden costs than aby other company.. We bought a sofa and it could not enter the house ... we have been told to pay 120 pounds for upholstery or else they have nothing to do about, apparently it's our fault not there's. . And on top of that the person we talked to was so far the most arrogant person I have ever meant.. This company needs a warning from the trading standard it's a rip off. All this happended at the BECKTON branch and I understand the arrogant employee is the assistant store manager.”

Helpful Report

Posted 7 years ago

“Happy to take your money from the sale - not so good at continuing any level of customer service.. if you, have too, God forbid chase (and I am 99% sure you will have to...) their treatment of you changes to cold, annoyed (that you have dared chase your order - 4 weeks on !) .. and condescending. Totally inadequate, rubbish at explaining things and add a (hidden) delivery fee which is payable on receipt of delivery via "CASH" - because of course our home in Kent falls outside of their delivery area (huge lol) seeing as there are outlets near us too - loads (we are nr London too on top) but they don't keep stock apparently ANYWHERE. Wish we had gone elsewhere - what were we thinking! ITS CHRISTMAS SOON!!!!!!!!!!!!!!!!!! wanted things done before then! told previously they don't deliver Saturdays however after today's (5th chaser) call "apparently" our order is heading to us this weekend - yeah right (#blatant porky-pies)- so anyone reading this - save yourselves the bother! and shop elsewhere ...........”

Helpful Report

Posted 7 years ago

“It's one star because it won't go any lower I would advise anyone to avoid this shambles of a company Poor customer relations in respect of repairs on leather sofa chair and foot stool which were carried out three times after fourth repair man attended said manufacturing fault SCS solution to this was to recover the damaged areas in our own house This is totally unacceptable my house is not a workshop When speaking with SCS the attitudes of the females is see a lawyer”

Helpful Report

Posted 7 years ago

“SCS put laminate floor boards in a living room 18 months ago which has started to chip badly along an edge of one board (it's clearly not flat and level at that edge). It's a place where there is only walking and no furniture being moved around. Contacted SCS and they confirmed we had a 10 year guarantee on the floor. The rep on the phone dismissed the photo evidence we supplied and said it was our fault and they were going to ignore our request to take the matter further. What a horrid meanie Company to deal with! We certainly won't be using them again and advise everyone to bypass them and fine a decent local company to work with.”

Helpful Report

Posted 7 years ago

“A great experience from start to finish,once we made our choice after a number of visits,each time no hassle from sales personnel which made us happy. We put our order in delivery day came,well worth the wait delivery guys were carefull and attentive,removing all packaging and placing in the right place(well done guys Jimmy gibbons mark lawton). A good experience in the shop team valley Carole campolo was our salesperson, a very professional effort (thank you).”

Helpful Report

Posted 7 years ago

“Shocking service over 2k for a new sofa chair proffee all slightly wrong colour scs won't refund me or replace sofa never ever will I buy or purchase from here ever again be safe everyone go to dogs”

Helpful Report

Posted 7 years ago

“Terrible customer services. All very friendly when you want our money but after clearly could not care a toss. I even got hassled by the salesperson as I was waiting for work to be completed before I could have my carpets laid. I spoke to a female at HQ to complain but her role is clearly to put you off form complaining and make you aware of how pointless it is. I had opted for 'free underlay' when I bought my carpets but it was so poor quality the fitters advised me not to use. I then went back to shop in Bradford Foster Square to try and get the alternative offer given to me though I could not recall it at the time. The very rude and unhelpful salesperson would not help me in my query and the best I got was for him to offer to drop off the unwanted carpet underlay at my house! Indeed I took this to be some sort of threat which he fulfilled and I had to have a very terse conversation with the carpet layer explaining I did not want the underlay delivering to my house. I recall the arrogant salesperson shouting at me once when I walked through the show room [ I was on my way in response to a harassing phone call to explain I wanted my carpets fitting AFTER I'd had my work done which I had explained from the beginning] asking if I had come to pay up the full amount. So rude! But he was showing off for his underlings I think. So nil out of ten if possible. I will do my best to tell everybody this.”

Helpful Report

Posted 7 years ago

“I purchased a carpet from SCS, great delivery and fitting, then after a couple of months my beautiful stripped carpet is now zig zag lines, SCS expert did come out very quickly to evaluate the problem, today I received a letter that informs me my carpet is bleeding due to wear. After putting out on social media I can’t believe all the shocking experiences people have had with this company with carpets. My review is to make people aware that SCS aftercare is shocking for a big company. I am now left with my wonky line carpet going up the stairs that I paid over £500 for.”

Helpful Report

Posted 7 years ago

“Just recently purchased a Lazyboy settee and chair from the Wednesbury store, and spending £1500 and waiting 7 weeks wait for delivery, on the day of delivery the delivery driver informed us that he would not bring up the items. up the stairs due health and safety, and informed us that the settee would have to go back and be dismantled by an upholsterer for him to take the back off, and for this service I would have to pay £120...One week later the upholsterer returned with the settee and chair for the settee to be re-assembled .I would not recommend this procedure to anyone as it is never the same once this has been done.(This was recommended by the in store salesman and manager ans stated it would be better than new). After a couple of days we noticed several things wrong with both items, they looked slightly odd as they had been overfilled and looked and felt lumpy nothing like the one we saw in the shop.also the several staples sticking out which were very dangerous. after making a formal complaint to the store and head office, we had a visit from one of their technicians to confirmed and agreed that it was faulty, I requested a full refund as it was on 3 weeks old, the management seemed very reluctant to do this and offered us a replacement ( No way ). But I insisted on my rights to a full refund, finally they agreed and I got that after about 2 weeks. Lessons Learnt I will never buy anything again from SCS..”

Helpful Report

Posted 7 years ago

“Excellent sales lady,Claudia who knew her products and had empathy with my needs.”

Helpful Report

Posted 7 years ago

“Bought the dreamer sofa bed with chaise. Delivered in July 2016. Cushions have sunk in so much we can feel the frame. Very uncomfortable. Cannot possibly be used as a double sofabed as you can't lay down on it. Will it be a waste of my time to complain? I think it might.”

Helpful Report

Posted 7 years ago

“Arranged delivery for Thursday after carpets fitted on Wednesday 25th October driver Dan and Crew Free at JZD rang 1 hour before to say they were on their way. They put sheets on carpets to keep clean they were very careful with the sofa and chairs and very polite. Thanks SCS for beautiful carpets and suite . Would deal with the Derby store again everything went to plan .”

Helpful Report

Posted 7 years ago

“Prompt and excellent delivery service”

Helpful Report

Posted 7 years ago

“Maybe you should ask what went right.”

Helpful Report

Posted 7 years ago

“Great stafffriendle and helpful . very clean shop , I would recommend it to any one , quality carpets and furniture ,”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,867 reviews