SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,867 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly service, no problems with delivery, but quality is terrible. 18months down the line reclining mechanism grinds and creaks, seating sunk in and we can feel the metal framework when we sit down, now so uncomfortable we are going to have to buy another sofa. Guarantee doesn't cover bad quality. Our previous DFS sofa lasted 15 years!!”

Helpful Report

Posted 7 years ago

“SCS Bradford is a nightmare after sales they dont want to know you,when theve received the money and youve received the goods.I bought a 3 piece suite and they sold me an insurance policy for accidental cover top to bottom to inside out( leather stitching form springs framework the lot ). Firstly color faded on leather technician came out said thats normal its a natural product. 2nd all sofa started sinking in was told thats normal wear and tear and told this is normal dont worry about it 3rd springs misshaped told that normal wear and tear. 4rd the same sofa springs came up like like two mini mountains. the springs where about to pop out of seats then they said well replace them but still haven't. engineer made an appointment and never turned up made me turn a full day off. Now the arms have broken off they dont want to know. have been in touch with the mangement area mangers ect. they claim they will contact but never do have me hanging on. now they are saying insurance policy cover arms. so i asked what does it cover they said you should have the terms and conditions i asked how they said someone should have sent them. which they never did he said if they wear never said leaflets are all around the store i went to buy a suite not to read leaflets all around the store about an insurance policy. they are worse than the pepsi max roller caster for heart pulses and surprises . all there reviews are based on point of sales or delivery offering coffees and teas ect. its the after sales thats a nightmare like a horror movie could fill page with a list of company's that me you and everyone use on daily basis that are 200% brilliant after sales. never in my career have i ever come across such a nasty company than scs Bradford . marks out of 10 is -10 . they should be banned dont believe a word they say. dont know how they sleep at night. they have no rules , no regrets. what they say and what they do is two different things. going to throw the 3 seater and 1 seater in the skip and have been advised to go with the one with broken arms to drop it off outside scs bradford for new years day. now front panel is falling about to fall of.”

Helpful Report

Posted 7 years ago

“Service was great, staff were friendly, until we signed for our sofa, then they stopped caring. Staff have sworn at us, been rude, unhelpful, the sofa we ordered was delivered however they forgot to include the sofa cushions to sit on so we now have wait over Christmas with no cushions for the sofa in our new home. The lady I spoke to about cushions wasn't overly helpful, didn't seem concerned about the lack of cushions delivered, I now need to send a photo of the missing cushions before they can authorise a replacement to be ordered and no time frame can be offered. A bizarre method of evidence because you could just take cushions off, and why would I want a spare set of cushions?? Surely somewhere within SCS there is a sofa cushion not belonging to a sofa? After several attempts at complaining about the delivery driver swearing I finally received a call which resulted in the man I was speaking to saying it's out of character for him. Nothing was done. SCS genuinely not bothered about the poor service and attitude of staff.”

Helpful Report

Posted 7 years ago

“OK until theres a problem. One of the worst customer service experiences we have ever had. Endless promises to ring back broken, reports going missing, saying that they had to contact the manufacturer (when our contract of sale is with SCS). Very stressful, avoid avoid avoid. No end in sight yet just the misery of small claims court for the first time ever.”

Helpful Report

Posted 7 years ago

“carpet ordered 2 weeks ago should have been fitted 14 dec fitter did not turn up went to store carpet delivered up north not to Croydon allowed to pick another carpet that was in warehouse local shop got authorization from head office Friday evening said carpet would be fitted today18 dec nobody turned up living on floorboard as took carpets up ready for fitter have 4 yeard old daughter can put no christmad decs up for her store no saying after Christmas before it can be fitted spent hours on phone hiting head against brick wall so so bad”

Helpful Report

Posted 7 years ago

“I wish that I had read these reviews before ordering a carpet. I have never had such bad service from a company before. My first mistake was paying up front. The wrong carpet was then delivered. Arranged a new date then I was contacted to say there would be a three week delay! This was reduced to one week when I complained. Trims I ordered weren't delivered. I set out complaint to head Office in Sunderland who then sent my complaint to the shop that I was complaining about! I wrote again and the same thing happened. Complete lack of interest by all SCS staff. I asked about compensation and was told " we don't do that. We could send a bouquet of flowers to your wife." The bouquet arrived and even that was cheap and nasty like all my contact with SCS. I will also contact the local media and Which magazine about my appalling experience. I am going to buy new carpet throughout the house next year so SCS have lost thousands of pounds in sales. A very short sighted firm!”

Helpful Report

Posted 7 years ago

“The wrong type of sofa and wrong colour was delivered. Awful!”

Helpful Report

Posted 7 years ago

“We ordered a stipe carpet, the fitting is shocking and I submitted an email and complaint, 4 days later no reply or even an acknowledgement. The shop don't want to know and aren't interested, there's a massive flaw in the carpet also . We have never used SCS before and wish had stuck with the normal company we use . Shocking customer service - well that's if we ever get a reply”

Helpful Report

Posted 7 years ago

“Promised delivery 1st week of December. Still no sofa and no delivery date. Unable to speak to any management member. All on holiday or in conference calls. Customer complaints telephone number on web site is invalid. I would not recommend purchasing a sofa from SCS”

Helpful Report

Posted 7 years ago

“AS SOON AS THEY GET YOUR MONEY, THE SERVICE TURNS POOR. THEY KEEP CHANGING DELIVERY DATES, THEY DO NOT ANSWER EMAILS, THE PHONE RINGS OUT FOREVER AND CUTS OFF. DO NOT BE FOOLED BY THE SALES PATTER... YOU WILL REGRET IT!!!!”

Helpful Report

Posted 7 years ago

“THE SERVICE IN THE STORE WAS TYPICAL SALES PATTER UNTIL YOU SIGN THE DOTTED LINE, THAT IS WHEN IT ALL GOES WRONG. RIDICULOUS LONG WAITS FOR GOODS, THEY REPEATEDLY GIVE YOU DATES AND CHANGE THE DATES. THEY DO NOT ANSWER EMAILS. THERE ARE TOO MANY SUPPLIERS TO HAVE TO PUT UP WITH THESE JOKERS. DO NOT BE FOOLED BY THE SALES PATTER, YOU WILL REGRET IT”

Helpful Report

Posted 7 years ago

“Well to be honest I am not sure where to start with our appalling experience with this company. After originally ordering with an SCS employee we were very happy. We had the carpet measurer round and explained exactly what we wanted in each room. We were extremely clear about wanting the two downstairs living rooms stripes running long ways (both in the same direction). We booked our carpets in to be delivered and fitted on the 24th November and our furniture to follow a week later on the 1st December. Much to our dismay the 24th November is when our problems started. The carpet fitter was great but despite his best efforts he had been told to bring the incorrect carpets. For two of our rooms we ordered striped carpets and were delivered plain – we were informed that that is what was asked for on the paperwork. Well our paperwork proved otherwise. We refused delivery of those carpets as they were not what we ordered. We were then informed it would be a week before we could have those two carpets fitted (not ideal at all when we were on a schedule but there was nothing we could do so we agreed and they informed us that the furniture would be rescheduled too). Then on Wednesday the 29th the carpet fitter rang, he could fit the carpets that day as they had arrived in that day’s delivery, we very happily agreed. Much to our horror the carpet fitter came with the incorrect carpet for one of the rooms (AGAIN!!) someone at SCS had decided in their infinite wisdom that we wanted one room’s stripes to run long-ways and the other to run widthways. No, that doesn’t even make sense! So we once again were told they would have to order the carpet, causing us further delay. We were very angry at this point with getting messed around but again there was nothing we could do but wait and put up with further upheaval in our home. We were then contacted by the furniture depot department of SCS and we were very rudely told we needed to accept delivery of the furniture the next day as they were ready in the warehouse. We were informed that we could not refuse the delivery; I told her in no uncertain terms we couldn’t possibly accept delivery of the furniture when they hadn’t even laid our living room carpet yet. The woman on the phone answered that we should have thought of that before ordering them. Not being funny but had they delivered us the correct carpets the first time we would have had an entire week before it became an issue! I was informed that due to me being ‘difficult’ over the phone any correspondence now had to go through the store we purchased from. I told her we had no intention of booking a delivery for the furniture until after the carpet was successfully laid just in case they brought the wrong one again. The carpet fitter FINALLY brought the correct carpet on the 5th of December and fitted it for us. So we moved on to getting our furniture, ringing SCS we were informed we couldn’t have it until the 12th of December (further delay caused by this nightmare company) we tried to explain how we had already lost so much time and we just wanted our furniture we were supposed to have weeks ago. We were told there wasn’t an earlier date available so we agreed to receive the furniture on the 12th of December (today). Well we were woken up at god knows what o’clock this morning by a phone call from the delivery driver informing us that they were outside, there was no pre-warning, no phone call the day before with a timeslot and they even thought they had the right to fill out their own customer satisfaction survey on the paper work…err NO! You did not ring us an hour before the delivery (despite you ticking yes on the paperwork), you did not treat our furniture well during the delivery (despite you ticking yes)– I watched as you rolled the twister chair from the height of the back of your van onto the cold hard ground without any care to the damage you may have caused to it! (you basically threw it, it even bounced with the impact), and we did not check the furniture was ok (despite you once again ticking yes) as you told us we had 3 days to check it and you were in a rush. So all in all we would never recommend your company! We have had problem after problem and given the amount of money we spent we would never have believed you would treat us so horribly – but you did!”

Helpful Report

Posted 7 years ago

“Ordered our sofa and payed in full in august and told we want delivery any time after 24th November, rang on 24th and told it's been 'delayed' and won't be in store until 11th December! We left that at that, rang them on the 10th and now it's '19th hopefully'. Just take your money and willing to leave a family with no sofa after paying FULL payment 4 months ago!!”

Helpful Report

Posted 7 years ago

“The service in the shop. The early delivery date and the great service from the delivery team. No problems at all.”

Helpful Report

Posted 7 years ago

“Ordered my sofa on 19th October and was told would take about 6 weeks for delibery. We were asked when the earliest date was that we wanted it and we said the 27th of November. We were told that we would get a call a few days before to go in and pay balance. The 27th came and surprise surprise no phone call so we went through to the store and we're then told that it is due to be in warehouse on the 20th of December. I then will have to arrange a delivery date. So looks like I could be sat waiting in for my sofa to be delivered on Christmas eve!!!!. I tried to call to speak to a manager the day after but amazingly he was busy. The woman who I spoke to just more or less said it is what it is and they were waiting until there were more sofas to ship over. There was no apology from anobody. I will not be buying from scs ever again just a pity the salesman wasn't as interested in following me round the shop when I went in with a problem when we went in to buy the sofa . Basically scs get your money and then lie to you about your delivery date and don't even care. Just wish I had gone elsewhere. Perhaps you should be telling your customers that it takes 12 weeks for a sofa to come not 6 weeks”

Helpful Report

Posted 7 years ago

“Purchased leather suite boxing day delivered April since then padding on arm collapsed came out repaired now find a rip in leather told 6-8 weeks material has to come from China.Now chair arms are peeling..When they came came out to look at rip in suite told us 6-8 weeks or offered 100 pounds compo.Paid over 2000 pounds for suite will go to trading standards if not sorted to my satisfaction. DO NOT TOUCH THIS COMPANY.”

Helpful Report

Posted 7 years ago

“20 year guarantee is worthless. 3 months into our LVT flooring being fitted its lifting... £1000 spent and they expect me to accept this is ok.. joke company. please dont make the mistake we did”

Helpful Report

Posted 7 years ago

“Everything and anything. Scs still have my money and a rug that I ordered. No call to say it's there, no call to say unavailable just left being in the dark about it. Awful company, Harlow store manager should be a someone who isn't facing public or talking to anyone as she is rude and disgusting. The whole company's a scandal and I'm willing to take the to the cleaners and expose them for kind of company they are. DO NOT BUY FROM SCS”

Helpful Report

Posted 7 years ago

“Delivered sofa with no bolts or screws to attach feet, within 3 weeks arms had to be repaired and best of all paid for upgrade to foam rather than fiber filled seats only to discover wrong seats supplied. Customer service complete joke not interested just constantly fobbed off please dont spend your hard earned cash with this bunch of disreputable lying con merchants.”

Helpful Report

Posted 7 years ago

“We ordered carpets and laminated flooring sofa and a table - the carpets arrived and are amazing!! Great quality -- better than expected -Waiting on the laminates (which were only ordered recently) and we are being updated with progress continuously (John in particular has been fantastic and really hot on chasing suppliers if external) and we have been given a date in mind for the sofa etc pre xmas. Very happy with the service and for the price - can't beat it! firms like this are busy and patience is key regarding orders. Thank you SCS! (Sarah)”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,867 reviews