SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,867 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been to scs wrexham today to buy a new sofa an we were thrilled with the price and colour choice we also bought a carpet as it was so easy Andy Andy was very helpful and guided us all the way and lesley sorted all the paper work out I can honestly say I would highly recommend scs so many thanks I look forward to my new furiture arriving”

Helpful Report

Posted 7 years ago

“Doesn't even deserve 1 star carnt beleive they havnt been shut down but I'm Gona do my best to make sure people don't buy of them scamming people”

Helpful Report

Posted 7 years ago

“Awful quality would definitely NOT recommend buying anythink from these had my sofa just over a year and all the cushions are nearly flat and I'm not a heavy person u can feel all the springs u can feel the wood you could make there sofas yourself horrible you would not get this from DFS cheap tat”

Helpful Report

Posted 7 years ago

“They said they were coming out before Christmas, 2000 at night in the end, then re arranged it for a week later 3 people came out took 7 hours and I have lumps in my carpet the stairs are dangerous, carpet keep coming away and my kitchen has big folds In it still waiting after 1 month for them to get back to me scs is a joke do not trust them”

Helpful Report

Posted 7 years ago

“Staff in shop were not pushy and made us welcome. All our questions were answered. Delivery was no fuss and no mess to clear and men were very friendly. We are so pleased with our new furniture and it’s so comfortable! Thankyou to all the staff at Gloucester SCS”

Helpful Report

Posted 7 years ago

“The salesperson was so so helpful and had all the patience for me. And I felt very valued as a customer.”

Helpful Report

Posted 7 years ago

“I bought what is supposed to be one of their top sofas. From incorrect delivery to numerous faults including a broken frame I believe my 3k would of been better spent with their competition. I have given two stars as when I complained they did send an engineer to check the sofa for the faults to be so called fix. That said a 12 month old sofa should not experience a broken frame, bobbling fabric and seats that needed fibre re-adding. I will look to purchase my next sofa from DFS or Sofology next time”

Helpful Report

Posted 7 years ago

“Do not buy your carpets from SCS”

Helpful Report

Posted 7 years ago

“Zero stars scs.... please do not buy anything from this company they are without any doubt the worse.. To summarise my complaints, I purchased carpets for my stairs two people came on different dates to measure up, the second not haveing a clue what the hell he was there for overestimated the measurements obviously to make more money. The carpets were fitted so badly that they started coming away from the stairs on day one and now it's just a complete shambles it's a wonder that someone hasn't hurt themselves. Have made complaints to head office to the store to the finance company and absolutely nothing has been done. now I've asked for a complete refund and I've asked them to come and pick up their carpets as I don't want anything more to do with them and I'm still waiting. no call backs no customer service no clue and this is the short version. please do not buy from these people.”

Helpful Report

Posted 7 years ago

“Crooks, liars and beyond incompetent. Do not go there. Ever.”

Helpful Report

Posted 7 years ago

“PLEASE EVERYONE DO NOT BUY FROM THESE BAS###DS. There crooks. They sold us a sofa that I would not allow a dog to sit in. We've have on many occasions tried and failed to get the matter resolved. As soon as they've received your money they don't give 2 monkeys. The cushions are not of a consistent good quality. Instead when my 7stone gran sits down in it she can feel the frame on her bum. They sent out an inspector from homecare who refused to sit down on it. Instead he said they've probably gone soft because they have been sat in excessively baring in mind we had the sofa less than a month. Everyone AVOID”

Helpful Report

Posted 7 years ago

“The sofa we received is nothing like the one in the showroom in terms of softness, comfort and seat depth - SCS will not accept our complaint - maintaining there is nothing wrong with it - steer clear of this Company!”

Helpful Report

Posted 7 years ago

“The sale of the coffee table and lamp stand was good.The delivery of the items was very poor.As we couldn’t get any delivery dates we asked for ,and also we weren’t told that we would have to put them together .We were asked about the entrance to the property as these items come in one piece .”

Helpful Report

Posted 7 years ago

“The sales team seamed to add on another £120 to the cost of the sofa. Conveniently forgot to put in as the sale price. So needless to say they were told where to go.”

Helpful Report

Posted 7 years ago

“Sofa wasn’t delivered when promised but this wasn’t too much of an issue as the flooring we ordered didn’t get ordered for 4 weeks after we placed the order because the guy who measured up said we needed 2 more boxes which would have to be payed for before they would order- why did it take 4 weeks to tell us this? Said flooring was delivered and fitted and amazingly we had 2 boxes left over which we can’t have refunded because,after being given the run around by the various departments we were told would sort it out, it turns out it is their policy to order 10% extra- this wasn’t explained when we purchased this very expensive flooring but apparently that’s tough because it’s in the small print!!! Needless to say we won’t be purchasing anything else from SCS ever and strongly suggest if anyone does deal with them you don’t trust the affable ‘ nothings too much trouble’ sales men and read everything very carefully down to the last full stop. On a positive note the sofa delivery men were excellent,professional courteous and extremely competent perhaps they should swap jobs with their sales colleagues!!”

Helpful Report

Posted 7 years ago

“Everything. Sofa delivered without the matching chair. When the chair did turn up it was a different shade to the sofa. We complained about this then finally accepted that nothing would be done. We then found that the cushioning on the sofa was unevenly distributed meaning that when sitting on an end seat you were forced to lean into the middle seat! We complained. They sent a "technician" who agreed the sofa was faulty. A repair was arranged after several weeks but then the repairer went missing with the company van and equipment. Nothing was done for weeks. We have asked for a refund. Many weeks later after several promises of a"review" SCS have said that there is no problem and that they cannot help. Luckily we have copies of all their correspondence relating to the proposed repair. In the meantime, another fault developed when the zip on the seat cushion burst and cannot be closed. All of the above is merely a summary. We will probably have to go to court to get our money back. Avoid this firm like the plague. They are appalling.”

Helpful Report

Posted 7 years ago

“Aftercare service awful ! Paid over £2000 for a sofa.... after 6 months, few of the seats had sunken. SCS dont want to know... and will not rectifier the issue as we hadn't 'dressed' them ourselves! I dont expect to pay this kind of money and have to dress the sofa regularly, especially after 6 months ! No mention of having to do this when purchased !”

Helpful Report

Posted 7 years ago

“Absolute shambles! WE ordered a LaziBoy 2+1 corner suite and a chair over 15 weeks ago from the Bedford store. Come the delivery day (late!), we cleared the room and got rid of our old furniture, as instructed by SCS. The delivery van turned up, but only had the seat bases of the corner suite (no sofa backs , making it un-useable), and no chair. We rejected the delivery as it was incomplete (We'd been fooled by SCS before....Once you accept delivery of a partial suite it can take weeks to get the remaining parts). We had no furniture, and as my wife had just had major surgery it was extremely uncomfortable for her to sit on the floor. We went to the store and spoke to the manager James Pickard. After a few phone calls he gave us his promise that a new team would deliver the furniture the following day. So, the next delivery turned up (VERY late...about 9PM), and all they had was a 1+1 corner suite (not a 2+1), but still no chair. So, we rejected it again. SCS had messed up with our orders previously, so we decided to just go elsewhere. After further (email) conversations and a phone conversation with James he stated "I'm NOT giving you a refund!". We have had to order a new suite from a proper sofa company and have left the matter of the £1600.00 deposit refund in the hands of the credit card company. Believe me, this is a very much shortened version of the entire debacle. The whole experience is one we never want to repeat. All emails were forwarded to customer services for their response on the matter, but so far it appears they can't be bothered with any of it. I have never had such poor service, or total apathy from a company's "Customer services". We will never use SCS again. They have had far too many chances from us, and have failed over and over and over again.”

Helpful Report

Posted 7 years ago

“We were looked after by Joe at Gloucester branch even though once we choose the funiture we wanted he still has to wait ages whilst I made up my mind which fabric to have. Their patience paid off.”

Helpful Report

Posted 7 years ago

“We were seen by a sales rep in the Dartford store whose shirt was supposed to be white but a lovely shade of grey.... this should of put us off but oh know I see a sofa I really liked so ordered when my first instinct should of been right. The carpets in the place were filthy unyet they sell carpets. So after waiting weeks my new sofa and club chair arrived. After 3 days I heard a loud crack as I sat down (I’m on the larger size) but not obese. Again I had to wait weeks for specialist to come out. The wood had cracked on the knot part of wood and the chair was out an inch either side.... so again with a chair we couldn’t use, we requested a love chair instead..... again weeks waiting... and you guessed it the chair collapsed..... without repeating myself we waited weeks AGAIN and it was shoddy workmanship and was fixed on site 2 months down the line the store manager has not rung us back. We are now waiting for the settee to also collapse..... they are completely incompetent and would advise never to buy from this store. The 2 stars are for the delivery drivers from Chelmsford... they were great and very cheery.”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,867 reviews