SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered carpet and and sofas. Carpet arrived yesterday faulty and too small. Sofas delivery was then cancelled by store. I have nothing to sit on, am walking on underlay and no one can tell me when anything will be delivered. The lack of communication is unbelievable and the store either don;t answer the phone or blame each other. This is unbelievably bad. Now looking at cancelling.”

Helpful Report

Posted 8 years ago

“Horrible service, lack communication, impolite online and store staffs. Delivered faulty dining chairs that crumbled in front of store staffs, yet still got it wrong twice on subsequent delivery. Had to demand for a full refund after 4 months of vicious circle. Total incompetent and embarrassing company. Should consider themselves lucky for getting one star.”

Helpful Report

Posted 8 years ago

“15th March visited SCS and ordered a 3 piece suite on credit all was fine, Friday morning I learnt that my job could go. I sent an e-mail to SCS stating the possible problem and that I would like to cancel my order before it went any further. Next I had a call from the shop that I had been into and was told that I am not allowed to cancel my order as it was already in production and that it is the policy of the company that a person cannot cancel no matter what the situation, my fault for not fully reading the contract. I then told them that I had a 14 day time scale to cancel my credit agreement and if I did so I would not take delivery of the suite. I do not believe that from Thursday noon when ordered that the product was now in production. I was offered to go to the shop and seek a cheaper suite so if my suite was now in production how come I was offered a cheaper suite. when I said that I would not take delivery I was told that this would make a nasty mark on my wife's credit file as she was paying for the suite and if I cancelled the credit I would have to find an alternate way of paying. This to me is a very crude attempt of blackmail, I have since had an apology form the person but is does not distract from that fact that it happened in the first place, I do not like lies and this sort of action I will never shop in SCS again as to the outcome that is ongoing.”

Helpful Report

Posted 8 years ago

“SCS will tell you anything to get the sale! I bought a suite believing that the whole suite was under guarantee.... Horrified to find that when my cushions sagged the estimate for a repair was over £600. The guarantee does not cover the cushions and its your word against ours was the reply I got when I dared to question them! Of course they are not members of the furniture ombudsman so your options are limited...it's all on their terms. They told me to pay them £75 for one of their team to inspect my furniture and decide if it's fit for purpose. Even if it's not they keep my £75 but will repair as necessary. Their decision is final! My advice buy from an honest reputable company who, if there is a problem, will allow you to refer to the sale of goods act and get an independent appraisal....I've certainly learned my lesson.”

Helpful Report

Posted 8 years ago

“Hi My name is Anto John. I had a very bad experience. I had purchased a four piece sofa set from scs. For the three seater sofa, there was structural damage on the left-hand side armrest, there was also a dip. I contacted the insurance team and they sent a form that I filled and returned but I only got a reply after almost a month where they sent a technician to inspect the state of the sofa. After that, I did not get any response from them so I contacted them again and they told me somebody will call me within three days, one of their staff called me and told me I was not able to get my sofa replaced or repaired. I was very disappointed with the service as I had bought an expensive sofa and thought it would be best suited if I took a 5-year insurance and spent more than £250 but it was actually a waste of my time and money. To anyone thinking of getting insurance from this company, I would suggest reconsidering that thought as they try to avoid giving the insurance as opposed to trying to resolve the problem.”

Helpful Report

Posted 8 years ago

“Absolutely furious. I received a call over two weeks ago to say my cabinet was due in the distribution centre on the 1st March. I accept that due to the snow this would probably not happen. I rang the store two days ago to be told it was not showing new date on the system but it would be looked into and I would be called back. NO I wasn't. I have rang again today to be told it is not now expected in for another two weeks. This is disgraceful service that no one has bothered to update me. In total it will be over 9 weeks waiting by the time it arrives. The snow cannot be blamed for that surely. I will definitely not be shopping there again.”

Helpful Report

Posted 8 years ago

“Complained to your company after the carpet fitter stained my hall carpet due to his inability to deliver the carpet himself which I paid an additional amount for delivery to SCS. After receiving numerous late night text messages from your fitter and then Carpet cleaner person that were inappropriate and very poor customer treatment due to me complaining. Then after being told to send the complaint and text messages I have been ignored and told to take up with Carpet fitter who you recommend who is totally inappropriate . Do maybe your customers need to be made aware of your poor service let’s see how many customers I can share this experience with .”

Helpful Report

Posted 8 years ago

“I went in at Xmas to get a carpet, spoke to a lady and got a good quote. Was really happy with the price and was told a nice man would call me on the morning letting me know rough time of when he would arrive. On the last appointment i phoned in the morning to check the man was coming, the usual he will call 1 hour before. I waited until 4pm no call! So i called up, asking if he was coming and they said he had cancelled. What gets me so annoyed is they are so incompetent that no one even calls me to let me know! They just say sorry, which is not good enough. I have spent 3 days waiting for a carpet man who never came, it cost me 2 days of wages which is nearly as much as the carpet cost. No compensation from SCS. SCS may be cheap, but they don’t do the basics right. 1. They don’t pick up the phone when you call 2. They don’t send confirmation emails of appointments 3. When you rearrange an appointment they make the mistake and don’t even book it, so I waited all day for someone who was not coming 4. They cannot tell you if the appointment will be in the morning or afternoon, so you just waste a day not knowing, in this day and age, surely its not hard to tell someone when the appointment will be. Every other company can do this. 5. They don’t even have the decency to tell you the appointment has been cancelled so you wait around for someone who is not even coming, just plain rude! My worst retail experience ever, incompetence at every stage. I am now glad i am not going with them, god knows what other problems i would have had if i got the carpet fitted! Avoid them like the plague”

Helpful Report

Posted 8 years ago

“I ordered 3 Lazy boy chairs, and 2 were faulty on delivery. I have been waiting over 2 weeks after the assessor came out and I am getting no information or updates and nothing has been done to sort out my faulty chairs. There is a lack of communication between the aftercare team, who you log the fault with and the store and no-one rings me to update upon the situation. When I questioned why I was having to make the enquiries i was informed that staff are far too busy to ring customers with updates. I am constantly ringing and no one can give me any answers and what is being done. Maybe you should not have so many faulty products then you would have time to ring the customers who do have faults back!!! Would never use again.”

Helpful Report

Posted 8 years ago

“My mum is disabled and after I persuaded her to spend 1500 on a new settee as the old one wasn’t giving her the support she needed, we have had trouble since day one! We complained to say it was faulty straight away, and after many calls, and complaining I asked for a second opinion from an inspector at head office who came out and stated the suite was faulty on so many levels, then a week later my mum received a letter from head office stating there is nothing wrong with the suite! How do these people Sleep at night! I can’t tell Anyone how angry and frustrated I am! I am currently now speaking to trading standards and the credit card company so will Get it sorted, but I wouldn’t touch this company with a barge pole! How they can take 1500 from a disabled pensioner and do nothing at all after is beyond me!!!”

Helpful Report

Posted 8 years ago

“Sofas and chair delivered and the three seater sofa is poorly stitched. We had them send a fully qualified technician, apparently a seamstress as well who tell us not a Manufacturing fault and that is the end of the matter. I intend to reject the goods as faulty and if needs be will pursue via the small claims court”

Helpful Report

Posted 8 years ago

“I really hoped all the bad reviews weren’t true, but oh yes they are. 2 sofas ordered early December. Phone call from ScS last week to arrange delivery for this week. A day before the delivery date another phone call saying the sofas had been delayed and they were not sure when we would get them. Promised to ring us back in a couple of days with a delivery date (yeah like that’s going to happen). How can they ring us to arrange delivery if the sofas aren’t ready? Somebody, somewhere needs a little training on planning techniques. Probably needs training on telling the truth also. Based on previous reviews of how ScS delay delivery I’m not hope that we’ll see the sofas anytime soon. I’ve now got to cancel the removal of our old sofas and lose the money paid up front for this. DO NOT BUY FROM THIS COMPANY, believe the bad reviews, they’re clearly true.”

Helpful Report

Posted 8 years ago

“Consumer Rights Act 2015 says Goods should be fit for the purpose supplied but My #GPlan sofa from #SCS Sofas isn't! Silence is the response from SCS sofas & G Plan so how does a formerly reputable company like G Plan become tangled up with a company like SCS Sofas?”

Helpful Report

Posted 8 years ago

“Do not touch this company with a barge pole, I totally sympathise with all these negative reviews...... still trying to sort a delivery date out with a guarantee that I'll be in for the full 12 hour window to receive and pay for the privilege after spending thousands with them! Vote with your wallets and purses people.”

Helpful Report

Posted 8 years ago

“the delivery driver mark @crew member Gwyn were the most helpful had to really work to get chair @sofa in they had to take it around the back @up and over a toilet+ they were superb .they went above and beyond .as a window had to come out a security light had to be moved ,nothing was to much trouble order number was 3404442”

Helpful Report

Posted 8 years ago

“My mother purchased a 3 x 2 seater sofas on the 8 th October, she paid cash and was told they would be delivered the 18th December ready for Christmas. The furniture didn't arrive! They then said they had lost the furniture and it would need to be reordered and would be ready in the middle of February. Bear in mind my mother is severely disabled and was left over Christmas with no furniture and wasnt offered a replacement. The furniture eventually arrived on the 7 th Feb 2018 one was cream and one was brown!!! Now waiting for a refund which is proving horrendous and are getting fobbed off with excuses. I have never come across a firm like it in my life.”

Helpful Report

Posted 8 years ago

“I recently purchased fitted carpet for my living room and hall. The carpet is absolutely beautifully soft with deep pile and really classy looking. After fitting I noticed a measurement error in the hall carpet and went back to the store at Straiton, Edinburgh to speak to my original salesman to complain. He was very concerned. And really helpful, within 2 weeks of my complaint ScS has replaced the faulty hall carpet with a brand new carpet. It looks fabulous and I am very pleased with my purchase and the fitting and will definitely shop again at ScS and have no hesitation in recommending them to others.”

Helpful Report

Posted 8 years ago

“Very poor quality sofa. We have only had them some months and uncomfortable”

Helpful Report

Posted 8 years ago

“very rude salesman of the store. put off for life.”

Helpful Report

Posted 8 years ago

“Well to start after getting a date for delivery I then disposed of my old sofa to then receive a call an hour later to be told there is a problem and will not be getting my sofas delivered. Not happy I persisted with emails and calls and after a week with no furniture I was granted use of a temporary one which was then delivered. Then told I would get a delivery to be be told actually it will be even longer! 15 weeks in total it has taken 4th November to 14th February for delivery. My sofas have arrived they look beautiful the delivery guys were great and and took the temp sofa with them although they had no idea they were supposed to do it. Let's see whether it lasts or is as good as it looks. Through all this I was offered a refund of my delivery fee £59 which I think is appalling considering the stress and upset this company has caused me. Would I buy from them again? No never the stress alone has caused untold health problems for me. I would not recommend this company at all unfortunately.”

Helpful Report

Posted 8 years ago

SCS is rated 1.5 based on 1,906 reviews