SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,921 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

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“Purchased a rug November 2017, after 3 months the pile had flattened, telephoned customer service in Sunderland they said we had to take photographs of the carpet, they don’t do home visits, had a e-mail the day after saying it was heavy traffic and a normal characteristic of the rug to flatten with wear and tear and I should turn the rug around and use a rotary vacuum head to rejuvenate the pile, I had already done this but with little success, there is only my self and wife who live at the property. I emailed back to explain this but had no reply. After two weeks I e-mailed them again complaining about the rug and lack of response, the next day I did receive another e-mail with the same excuse that it was a normal characteristic of the rug and as far as they are concerned the matter is closed. I will not buy from SCS again, and will tell friend to keep clear.”

Helpful Report

Posted 8 years ago

“Rubbish! Took a week to send the order to the supplier. Then they couldn’t offer me a date for carpet fitting. Manager of the store was rude as were the staff. Tried to cancel my order and it’s totally impossible”

Helpful Report

Posted 8 years ago

“Excellent customer service beautifull suite excellent quality for the price”

Helpful Report

Posted 8 years ago

“Cannot thank or praise SCS enough. Their customer service at has been first class helping us well beyond their legal obligations. All the staff we had dealings with, Andrew, Craig and reception staff have gone out of their way to ensure we are happy with our final choice. Would highly recommend SCS Bridgend.”

Helpful Report

Posted 8 years ago

“Abysmal...Straight from ordering at Staples Corner store. Purchased Lazy Boy 3 seater and 2 seater and was told that the 2 seater is only available as a recliner option. So paid the additional amount until I decided to make a call on their online ordering service and was told that it can be made as a static version. Went back and told manager, so I had to pay a unnecessary visit. Was promised to be delivery within 6 weeks, turned out 9 weeks later delivery was due. Got a missed call but with voicemail that delivery would be in an hour. Prepped everything waited and waited and decided to call the store who then told me to call the delivery guys. Well they had been and gone, stating that they left documentation. Lies, there was none and that they cannot deliver till after Easter. Proceeded to call their head office where I was speaking to the most rudest, unprofessional, lack of inter personal skills personal I have had the unpleasure of speaking to. Trying to explain my situation, she spoke over me and became more and more agitated and aggressive as the saint delivery team did their jobs and its you the paying customer whom is in the complete wrong. Asked to speak to the manager but unfortunately, he won't be in till Tuesday. Utterly incompetent and lacking and form of warm customer service from the call. Its not worth dealing with these crooks, everything is your word against theirs and you will not win. SCS are absolutely are sham of a business and should be out of business in the not too distant future. AVOID!”

Helpful Report

Posted 8 years ago

“Our below review today is a copy of one that we originally posted on TrustPilot.”

Helpful Report

Posted 8 years ago

“LIARS and APPALLING SERVICE!!! We were sold two sofas by Brian, then the manager at Junction 9 (now at Cannock?)... if we asked once, we must have asked at least 5 times whether or not the seat cushions were easy-maintenance, i.e. did not require regular rearrangement/'plumping up', as my wife and I are both elderly and disabled... he categorically stated that he had the same suite at home and that they would require no maintenance whatsoever... he made a big play of asking one of his staff to confirm his statements. In fairness, Brian's attitude, coming over as a timeshare salesman, and boasting about being the best salesman at SCS, and how the repairs in the car park had damaged his takings, etc, etc, should have rung alarm bells in our head, but we made the common stupid mistake of expecting others to be as honest and truthful as we are! Within 5 days, it was obvious that we had been deceived, as the piping around the cushions was all misaligned. We contacted the store. Initially, the store arranged for a strapping young man from HomeServe (not to be confused with the home maintenance company of the same name) to visit... he asked us 'how we sat' and used the sofas?!!! We politely answered and explained that it was just the two us and there had been very little use, and certainly no abuse, of the sofas. He then proceeded to place all the cushions on the floor, and spent 30 minutes pummelling and rearranging them with all his might. He then advised us that we had to follow this procedure twice daily! It was patently obvious that Brian the manager had lied to us... we had been deceived... it was a clear instance of misrepresentation. There then ensued an innumerable amount of phone calls, emails, photos, between the store, their Customer Service and us...it soon became obvious, that, despite numerous promises made to us by many personnel on frequent occasions, it was all weasel words and delaying tactics. At one point, we even contacted the actual manufacturer, and we were told that the salesman should not have made such a statement, as their cushions do need 'dressing' every day. Eventually we were effectively ignored and given the brush off with no further action to be taken by SCS. We were not seeking a refund... we would have been happy with replacement cushions! This was the first, and indeed the last, time we will ever buy anything from SCS... in our experience, they are institutional liars with the ethos and morals of a bad used car salesman. We would earnestly warn any shopper, should they find themselves in a similar position to us, to ask for a 'written' confirmation of any statements and promises made 'prior to purchase'... there again, does one really want to go to this effort to do business with liars, who will just string you along and give you the runaround?! [The below question on this website in nonsensical, as the words 'help you with' are not ones that spring to mind when thinking of SCS as the subject in a sentence... of course, we'd like to be taken seriously, and it would be marvellous if an honest, conscientious representative with integrity from SCS were to contact us and resolve this issue... but we haven't come across anyone of this description... it's seems to be that once SCS has your money, tough!”

Helpful Report

Posted 8 years ago

“How long does it take to get a door bar? so far over 4 months so i have cut my losses and even though Mark in Scunthorpe told me "would you like me to reduce my value of goods by £7.99 and go get one elsewhere". After about 10 visits to the store and countless phone calls I have decided to go buy one from a proper carpet shop. Unfortunately it doesn't give me the option to leave no stars! The after service is far worse that the great service i had it store”

Helpful Report

Posted 8 years ago

“Brand new corner sofa, 3 legs broken. driver to avoid taking sofa away lied saying someone would be out in a few days to repair the legs. The useless SCS aftercare service said as the delivery driver was no longer there we had accepted the sofa even though we wrote NO on their paperwork. New legs have to be ordered which will take weeks, even then someone has to come round to fix them, ive refused to pay for the sofa in its current condition but no one in SCS knows how to stop payments taking place until the sofa is repaired, and in the mean time i have a brand new sofa being held up with cardboard.”

Helpful Report

Posted 8 years ago

“All i can say is avoid this company at all cost. wish i had seen these reviews before ordering. 15 WEEKS down the line still no sign of our 2 couches 2 failed delivery dates and now a new promise of delivery in two weeks time. There blaming the 2 days of snow for pushing the delivery back 5 weeks. AWFUL SERVICE PLEASE AVOID!”

Helpful Report

Posted 8 years ago

“DO NOT BUY FROM HERE!!!!! We brought a endurance leather sofa off them for 2500 and paid 370 for 7 years full cover. Supposedly for anything. 3 years later the leather starts peeling off all the corners and seems! (so much for endurance!) Anyway are now being told it is wear and tear and it is not covered. This is twice now we have been scammed by them. Brought cover last time and frame broke and they told us the frame was not covered. Should have learn't the first time but partner liked the idea of "endurance" leather as it is anti stain and scratch. But not anti peel! Please save yourself the hassle and go somewhere else. You would get better quality buying off travelers out the back of a van! and i am not joking.”

Helpful Report

Posted 8 years ago

“I went into the Branch at Staples Corner to order a 3 Seater sofa. I paid for the Sofa after i was assured it would arrive at my home dismantled and then reassembled inside the living room due to a very narrow hallway in my home. On the day of delivery, the Sofa arrived in one piece which meant that the delivery men could not get it indoors. The Sofa was returned to the warehouse and I was later told that I would have to pay a Contractor £120 to assemble the Sofa in my home. Apparently, this was company policy, but it was not mentioned to me when I purchased the Sofa. I asked for a refund and I was told I could not have one. The salesman that attended to me has been indisposed and is never at the showroom when I call. There were numerous promises of callbacks that went unfulfilled. The only resolves I got was when I spoke to a gentleman call Antonio. I eventually had to pay the contractor £120 which drove up the total cost of the Sofa. All in all, it has been a very frustrating experience. and I will never go back to scs of recommend anyone. The customer service is appalling once they get your money”

Helpful Report

Posted 8 years ago

“Information on warranties virtually nil at store level,quality and finish of Lazy boy sofa and chair very mediocre for the £2500 paid,filling uneven,stitching of covers uneven ,fabric design not matched up,covers baggy and after one week of use showing very poor upholstery quality !Almost looks like it was made in some backstreet workshop,rather than a professionally run furniture factory ! Will have to see how professional the manufacturer and SCS are at addressing the concerns !”

Helpful Report

Posted 8 years ago

“Visited the reading store with my friend looking for a sofa bed for her mother. First off he said the size we were looking for was the size that was in the store. He then changed the size of the sofa which meant it was too big. I've been looking to buy a new sofa and saw one that I liked and agreed to buy it. However, my friend asked if they would throw in a meter o fabric the same as the cushions as I wanted to make some arm protection. No this wasn't possible all he was interested in was the cost. I then asked if I could have 4 of the same cushions instead of the ones on the sofa. No this was impossible. Then told us girls to go home and basically stop asking questions and call tomorrow with our order. Sorry scs you lost yourself a order today. Maybe train your staff in manners and customer service would be well worth it. Went to Oak furniture land and purchased a sofa in there. They were so helpful and very accommodating, wouldn't hesitate to recommend, thank you Oak Furniture Land, poor show SCS”

Helpful Report

Posted 8 years ago

“Rude salesman Reading store”

Helpful Report

Posted 8 years ago

“I ordered carpet and and sofas. Carpet arrived yesterday faulty and too small. Sofas delivery was then cancelled by store. I have nothing to sit on, am walking on underlay and no one can tell me when anything will be delivered. The lack of communication is unbelievable and the store either don;t answer the phone or blame each other. This is unbelievably bad. Now looking at cancelling.”

Helpful Report

Posted 8 years ago

“Horrible service, lack communication, impolite online and store staffs. Delivered faulty dining chairs that crumbled in front of store staffs, yet still got it wrong twice on subsequent delivery. Had to demand for a full refund after 4 months of vicious circle. Total incompetent and embarrassing company. Should consider themselves lucky for getting one star.”

Helpful Report

Posted 8 years ago

“15th March visited SCS and ordered a 3 piece suite on credit all was fine, Friday morning I learnt that my job could go. I sent an e-mail to SCS stating the possible problem and that I would like to cancel my order before it went any further. Next I had a call from the shop that I had been into and was told that I am not allowed to cancel my order as it was already in production and that it is the policy of the company that a person cannot cancel no matter what the situation, my fault for not fully reading the contract. I then told them that I had a 14 day time scale to cancel my credit agreement and if I did so I would not take delivery of the suite. I do not believe that from Thursday noon when ordered that the product was now in production. I was offered to go to the shop and seek a cheaper suite so if my suite was now in production how come I was offered a cheaper suite. when I said that I would not take delivery I was told that this would make a nasty mark on my wife's credit file as she was paying for the suite and if I cancelled the credit I would have to find an alternate way of paying. This to me is a very crude attempt of blackmail, I have since had an apology form the person but is does not distract from that fact that it happened in the first place, I do not like lies and this sort of action I will never shop in SCS again as to the outcome that is ongoing.”

Helpful Report

Posted 8 years ago

“SCS will tell you anything to get the sale! I bought a suite believing that the whole suite was under guarantee.... Horrified to find that when my cushions sagged the estimate for a repair was over £600. The guarantee does not cover the cushions and its your word against ours was the reply I got when I dared to question them! Of course they are not members of the furniture ombudsman so your options are limited...it's all on their terms. They told me to pay them £75 for one of their team to inspect my furniture and decide if it's fit for purpose. Even if it's not they keep my £75 but will repair as necessary. Their decision is final! My advice buy from an honest reputable company who, if there is a problem, will allow you to refer to the sale of goods act and get an independent appraisal....I've certainly learned my lesson.”

Helpful Report

Posted 8 years ago

“Hi My name is Anto John. I had a very bad experience. I had purchased a four piece sofa set from scs. For the three seater sofa, there was structural damage on the left-hand side armrest, there was also a dip. I contacted the insurance team and they sent a form that I filled and returned but I only got a reply after almost a month where they sent a technician to inspect the state of the sofa. After that, I did not get any response from them so I contacted them again and they told me somebody will call me within three days, one of their staff called me and told me I was not able to get my sofa replaced or repaired. I was very disappointed with the service as I had bought an expensive sofa and thought it would be best suited if I took a 5-year insurance and spent more than £250 but it was actually a waste of my time and money. To anyone thinking of getting insurance from this company, I would suggest reconsidering that thought as they try to avoid giving the insurance as opposed to trying to resolve the problem.”

Helpful Report

Posted 8 years ago

SCS is rated 1.5 based on 1,921 reviews