SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,878 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 Lazy boy chairs, and 2 were faulty on delivery. I have been waiting over 2 weeks after the assessor came out and I am getting no information or updates and nothing has been done to sort out my faulty chairs. There is a lack of communication between the aftercare team, who you log the fault with and the store and no-one rings me to update upon the situation. When I questioned why I was having to make the enquiries i was informed that staff are far too busy to ring customers with updates. I am constantly ringing and no one can give me any answers and what is being done. Maybe you should not have so many faulty products then you would have time to ring the customers who do have faults back!!! Would never use again.”

Helpful Report

Posted 7 years ago

“My mum is disabled and after I persuaded her to spend 1500 on a new settee as the old one wasn’t giving her the support she needed, we have had trouble since day one! We complained to say it was faulty straight away, and after many calls, and complaining I asked for a second opinion from an inspector at head office who came out and stated the suite was faulty on so many levels, then a week later my mum received a letter from head office stating there is nothing wrong with the suite! How do these people Sleep at night! I can’t tell Anyone how angry and frustrated I am! I am currently now speaking to trading standards and the credit card company so will Get it sorted, but I wouldn’t touch this company with a barge pole! How they can take 1500 from a disabled pensioner and do nothing at all after is beyond me!!!”

Helpful Report

Posted 7 years ago

“Sofas and chair delivered and the three seater sofa is poorly stitched. We had them send a fully qualified technician, apparently a seamstress as well who tell us not a Manufacturing fault and that is the end of the matter. I intend to reject the goods as faulty and if needs be will pursue via the small claims court”

Helpful Report

Posted 7 years ago

“I really hoped all the bad reviews weren’t true, but oh yes they are. 2 sofas ordered early December. Phone call from ScS last week to arrange delivery for this week. A day before the delivery date another phone call saying the sofas had been delayed and they were not sure when we would get them. Promised to ring us back in a couple of days with a delivery date (yeah like that’s going to happen). How can they ring us to arrange delivery if the sofas aren’t ready? Somebody, somewhere needs a little training on planning techniques. Probably needs training on telling the truth also. Based on previous reviews of how ScS delay delivery I’m not hope that we’ll see the sofas anytime soon. I’ve now got to cancel the removal of our old sofas and lose the money paid up front for this. DO NOT BUY FROM THIS COMPANY, believe the bad reviews, they’re clearly true.”

Helpful Report

Posted 7 years ago

“Consumer Rights Act 2015 says Goods should be fit for the purpose supplied but My #GPlan sofa from #SCS Sofas isn't! Silence is the response from SCS sofas & G Plan so how does a formerly reputable company like G Plan become tangled up with a company like SCS Sofas?”

Helpful Report

Posted 7 years ago

“Do not touch this company with a barge pole, I totally sympathise with all these negative reviews...... still trying to sort a delivery date out with a guarantee that I'll be in for the full 12 hour window to receive and pay for the privilege after spending thousands with them! Vote with your wallets and purses people.”

Helpful Report

Posted 7 years ago

“the delivery driver mark @crew member Gwyn were the most helpful had to really work to get chair @sofa in they had to take it around the back @up and over a toilet+ they were superb .they went above and beyond .as a window had to come out a security light had to be moved ,nothing was to much trouble order number was 3404442”

Helpful Report

Posted 7 years ago

“My mother purchased a 3 x 2 seater sofas on the 8 th October, she paid cash and was told they would be delivered the 18th December ready for Christmas. The furniture didn't arrive! They then said they had lost the furniture and it would need to be reordered and would be ready in the middle of February. Bear in mind my mother is severely disabled and was left over Christmas with no furniture and wasnt offered a replacement. The furniture eventually arrived on the 7 th Feb 2018 one was cream and one was brown!!! Now waiting for a refund which is proving horrendous and are getting fobbed off with excuses. I have never come across a firm like it in my life.”

Helpful Report

Posted 7 years ago

“I recently purchased fitted carpet for my living room and hall. The carpet is absolutely beautifully soft with deep pile and really classy looking. After fitting I noticed a measurement error in the hall carpet and went back to the store at Straiton, Edinburgh to speak to my original salesman to complain. He was very concerned. And really helpful, within 2 weeks of my complaint ScS has replaced the faulty hall carpet with a brand new carpet. It looks fabulous and I am very pleased with my purchase and the fitting and will definitely shop again at ScS and have no hesitation in recommending them to others.”

Helpful Report

Posted 7 years ago

“Very poor quality sofa. We have only had them some months and uncomfortable”

Helpful Report

Posted 7 years ago

“very rude salesman of the store. put off for life.”

Helpful Report

Posted 7 years ago

“Well to start after getting a date for delivery I then disposed of my old sofa to then receive a call an hour later to be told there is a problem and will not be getting my sofas delivered. Not happy I persisted with emails and calls and after a week with no furniture I was granted use of a temporary one which was then delivered. Then told I would get a delivery to be be told actually it will be even longer! 15 weeks in total it has taken 4th November to 14th February for delivery. My sofas have arrived they look beautiful the delivery guys were great and and took the temp sofa with them although they had no idea they were supposed to do it. Let's see whether it lasts or is as good as it looks. Through all this I was offered a refund of my delivery fee £59 which I think is appalling considering the stress and upset this company has caused me. Would I buy from them again? No never the stress alone has caused untold health problems for me. I would not recommend this company at all unfortunately.”

Helpful Report

Posted 7 years ago

“Ordered sofa at xmas told delivery end feb or firts week of march waited seven weeks to be told wil be delivered 29th april .make your own mind up.a”

Helpful Report

Posted 7 years ago

“Carpet worn after a few weeks. Said it is normal wear and tear only myself and husband and we are very careful with our home and belongings. It is the worst carpet I have ever had in 50 years as a home owner. I will never get another thing out of this shop. Now I know why the shop is so quiet wish I had known beforehand.”

Helpful Report

Posted 7 years ago

“Sofa one faulty,replacement faulty have to wait until March for inspected to come.then probably wait another six weeks,not good enough very inconvieniant”

Helpful Report

Posted 7 years ago

“Waited three weeks for carpet, carpet fitter arrived this morning with the wrong colour carpet. Complained to SCS Swansea to be told the carpet we ordered 4 weeks ago is out of stock. Went to the store to speak to the manager who was very unhelpful and rude. He told us that this has never happened before, which we laughed at. He told us we could pick another carpet and pay the difference because they do not pay compensation. We are now with no carpet in two bedrooms, hall, stairs and landing thanks to SCS. Requested refund for carpets and sofa but was ignored and advised to come back tomorrow to see if we could have discount on the carpet but will be going for a refund and wont be leaving the store without it.”

Helpful Report

Posted 7 years ago

“Do not buy from ScS. I bought a four seater sofa from them that I was told (in front of a witness) was a new type of leather called ‘Endurance’. When I questioned what this actually was I was told it was leather mixed with a bond that made it 100% stronger than leather on it’s own. The leather peeled so quickly, I had an independent company in who tested the swatch and then the material that actually covers the sofa. Turns out that the swatch (the part that would be tested by insurance) is partial leather but the actual covering on the sofa isn’t. A total con and lie from ScS. I notice they are now advertising Endurance as ‘leather look’ rather than real leather as they were originally. I will be seeking legal advise.”

Helpful Report

Posted 7 years ago

“Where do I start?, appalling customer service, nobody will offer any help when things go wrong, my problem was with carpets, Ipswich store tell me the issue I had should be sorted by the fitters, the fitters tell me that it is a store issue, customer services were worst of all, put the phone down on me when due to total exasperation I raised my voice a little. If only I could make sure that nobody buys anything from this store ever.”

Helpful Report

Posted 7 years ago

“Will never purchase from SCS again, mis-sold insurance cover which I have now requested to be cancelled 5 times with no positive outcome. Customer service is shocking, they tell you any old rubbish to try keep you sweet. They offer no actual help with any issues you have and are avoiding cancelling my insurance policy at all costs!! I am paying £160 for something I never asked for and told the sales person I did not require. My sofa also arrived 2 months later than the date they told me it would be ready for, to which I had no proper explanation as to why. Each time I contacted them, they fobbed me off with something new. Do not buy from SCS, I am outraged at the money they have had out of me!!”

Helpful Report

Posted 7 years ago

“We will never use SCS again following the most terrible customer service. I can forgive things going wrong (In our case the stuffing in one arm collapsed) BUT what is unforgivable is the disgraceful and uncaring customer service. A man turned up to view the damage and agreed that there was a problem and that he would submit a report. That was the last we heard of them. Several visits to the store brought no luck at all. Try asking for the name of a Senior Manager and you will get laughed out of the shop. Once they have your money that is the end of the relationship. Customer service phone line constantly engaged. Possibly the worst company I have had the misfortune to deal with. Horrible. I suspect the Directors are sitting smugly in their millionaire pads laughing at us suckers and whilst the company currently deliver a considerable EBITDA I suspect the wheels will fall off at some stage. You cannot continue to treat customers so shabbily.”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,878 reviews