SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,867 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ScS receive your hard earned money, they don`t care if you have a problem. This is from the branch manager in Birstall, customerserviceexecutive ( she is worse than useless! ), and SENIOR MANAGERS in Head Office. For peace of mind, please do not obtain goods from ScS.”

Helpful Report

Posted 7 years ago

“The service fantastic and the delivery service from John R and Andy J was fantastic verry polite and help full so a big thanks to SCS”

Helpful Report

Posted 7 years ago

“Ordered and paid for carpets then they said they will call next day to confirm delivery that went well although they streched the delivery date. THEN THEY PHONED TO SAY THEY DONT HAVE THAT CARPET!!!! The CS girl in Paisley was adament that they have done nothing wrong as they are happy to sell, take the money then ask if its in stock, plus very rude and had a dont care atitude still trying to get a result, and they have my money so cant go anywhere else till that happens . Nightmare!!!!”

Helpful Report

Posted 7 years ago

“If there was a minus 1 that is what SCS would get. In store they are very nice but one they have your order and your money that is where the pleasantries end. I bought a very expensive sofa and chair and while still under guarantee the padding on the sofa arm as shifted. I rang SCS and admittedly they sent someone out within a week to assess. The miserable man who came out took photos and measurements and stuff and only spoke if I spoke to him. He miserably agreed the padding had shifted and said his report goes to another team who come out to fix it. That was the last I heard so I rang the so called Customer Service and they asked me if I was happy with what had been done! I said nothing has been done! To cut a long story short they told me the padding had shifted due to accidental damage and therefore they wont be doing anything. I asked what they though caused this so called accident and they said putting arms on the arm rest! Beggars belief doesn't it? They told me there is no appeal, no manager to speak with and that is that and I will get a letter explain the technicians findings. I told them I will not leave it like this and the conversation ended. I indeed did get a letter off them a few days later, all two lines and spelling mistakes! My intention now is trading standards and small claims court. I will not let this drop. If anyone reading this is thinking of getting a sofa from SCS I beg you not to. You will get rubbish and throw your money away. SCS are probably one of the worst companies I have ever had the misfortune to deal with and reading reviews it appears I'm not alone!”

Helpful Report

Posted 7 years ago

“firstly I was sent wrong sofa so had to wait 6 weeks for my original a sofa that I ordered the first settee I received was totally wrong colour different legs not matching so wasn't happy at all has had to keep the wrong sofa for 6 weeks although I originally waited 5 weeks for scs to make my sofa when finally scs got it right I received my sofa on Saturday 25 the delivery driver was rude and arrogant wasn't one bit polite I ask him politely can I keep old scatter cushion he replied no why was you hiding them ? asked what will happen to sofa that they brought away he replied were going to dump it for the stress scs as put me threw I thought as a good gesture I would of liked to keep old cushion I've bought off scs in past but don't think I will in future”

Helpful Report

Posted 7 years ago

“What a load of rubbish .black Friday deals you are having a laugh .what a scam everything is same price over the last 6 months .I have been checking.and when you go into store you are pressurised from the minute you ask a question”

Helpful Report

Posted 7 years ago

“Everything! Sofa and chair bought in May but only sofa delivered. 2 months later we received the chair which was a different shade to the sofa. Homeserve rep was sent out and declared the difference to be "within acceptable tolerances". We then discovered that the sofa was unevenly padded which resulted in the end seats rolling into the middle seat. 5 months later we are still waiting for this firm to either repair or replace the faulty sofa. Requests for a refund have been ignored. Do not use this firm unless you love to be cheated, ignored and like living with expensive, faulty furniture.”

Helpful Report

Posted 7 years ago

“Would not give a 1 would minus 10 take your.money then no customer care trust me.mr scs going to small claims court you told me to go.to trading standards great training on customer support”

Helpful Report

Posted 7 years ago

“In store very nice.got your money get lost have a sofa worth.nothing customer care could not care tell you to.go to trading standards great company to deal with avoid”

Helpful Report

Posted 7 years ago

“You have had our money.supplied a sofa that does not serve the purpose and is faulty and today told us to contact trading standards stuff you we have had your money is what it appears to be great customer support not”

Helpful Report

Posted 7 years ago

“After promising 5 week delivery arrives 8 weeks, with drivers that have not got a clue, they slate the product and say "these are made of crap", after just paying a lot of money to be told that, not good. The drivers walk in with muddy shoes all over baby stuff on the floor, not leave screws that are needed to put together, then trying to get through to customer service to tell them needing the screws the driver did not leave and complain, they are not interested. STAY CLEAR OF THIS COMPANY !!!!”

Helpful Report

Posted 7 years ago

“Dreadful service. Carpets not delivered on agreed date. We had stripped the bedrooms bare, apart from grippers, only to be told on the evening of the expected delivery date (after several chasing phone calls) that the carpets were not actually even ready. Awful customer service and misleading reviews on Trustpilot. Many reviews are for goods ordered but not yet actually received or delivered. Seems to tie in with a competition to post a review on Trustpilot and win the cost of your order back. Then used for a national advertising campaign. Unethical and misleading. Non existent after sales customer service.”

Helpful Report

Posted 7 years ago

“I have currently had no option but to take legal action against SCS which is now ongoing . I would never buy anything from them again , the leather settees and armchair purchased at a significant cost have a leather fault with the 'laminate' peeling- not a very attractive sight as the leather is chocolate brown and I now have large peach coloured patches where it has peeled . An independent report which I had no alternative but to seek (and pay for !) has concluded the fault is a manufacturer issue. SCS after sales is almost non existant - they are either dismissive or they do not respond at all !. I have followed the correct protocols as advised by Citizens Advice and even with legally worded letters and time frames I have been met with silence so clearly they as a company do not want to take either responsibility for faulty products they sell OR reasonable customer service - they are also NOT a member of the Furniture Ombudsman. Beware for spending your money with SCS.”

Helpful Report

Posted 7 years ago

“I ordered my sofa 24 August still waiting for delivery phoned them on many time this week been phoning last two days they don't pick the phone up to answer your call I phone there head office up guess what nothing, they said it up to the store I brought my sofa from I said that I already done that he said he email the shop for me I told him they won't respond I still haunt heard of them when I ordered my sofa they said it would take up to 12 weeks but they normally come before that time 1 angry customer”

Helpful Report

Posted 7 years ago

“EDIT: Since posting last night, SCS have retracted their offer to exchange. They then re-offered the exchange less a return fee of £153.60 and less the value of the opened packet of £65.94. This offer is not acceptable. There is no reason that we should incur a fee for returning an unsuitable product which was recommended by SCS. Further there is no reason the single opened box cannot be resealed. It is almost admirable how far SCS will go to drive away customers.”

Helpful Report

Posted 7 years ago

“Disgusting company. Top-click tiles were delivered a week late. After delivery, 3 fitters said it is an awful product for bathrooms (difficult to cut resulting in an unsightly finish) and another handful of fitters who outright refused to touch top-click. We were never told this by SCS, who also misinformed us that the top-click system meant easier repairs than other LVT types which was a lie. We went back for a refund, and stood in the shop for over half an hour before the manager would speak to us. She had a terrible attitude, was extremely uncooperative and outright refused us a refund despite there being NOTHING in the contract which stated so. She simply said they don't do refunds on top click because of an SCS agreement with a third party manufacturer. We said that their agreements with a third party is unrelated to the contract we signed - that contract did not mention refunds are impossible. She replied that the contract we signed is more tailored towards carpets (which we also bought from them) and the LVT is different. Why aren't there two contracts then? She shrugged, did not show a morsel of sympathy towards our frustration, and failed to address the fact that our contract didn't reflect what she was claiming. I asked to speak to her manager and she said there is nobody above her. Her responses were condescending and she deflected any responsibility flying her way. She offered an exchange, even having the cheek to upsell £300 of extra materials and acted extremely smug that there is no way of us getting out of this contract. This company is calculating, uncooperative and an outright joke. Avoid SCS like the plague.”

Helpful Report

Posted 7 years ago

“As soon as they have your money, the "fitted within 7 days" offered all around the store is not available and will be over 2 weeks, rubbish service and will never use again. Offer is still being offered in store”

Helpful Report

Posted 7 years ago

“Absolutely delighted with the excellent service received online, especially from Paul, professional, friendly and always available to speak to.”

Helpful Report

Posted 7 years ago

“Excellent sun beds & service”

Helpful Report

Posted 7 years ago

“Went there in January 2017 to order two Lazy boy swivel chairs. Told 6/8 weeks delivery they came after 6 weeks two excellent delivery men and delighted with the chairs,”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,867 reviews