SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,852 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,852 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I posted my horrible review yesterday. I was asked for a customer number so the issue could be resolved. No one has even bothered to put a customer number on the paperwork! I replied and was told to expect a call within 24 hours. Nothing! I have today sent two further complaint emails. Nothing. My sister has mental health issues. They are fully aware of this, and the way they have treated her is disgusting. This company should be avoided at all costs!!!!”

Helpful Report

Posted 5 years ago

“Aftercare department lie through their teeth. Waited 5 months for a sofa to be repaired. Lie after lie. Will.never buy anything from SCS again.”

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Posted 5 years ago

“Amazing service from start to finsish - Delivery drivers were really helpful”

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Posted 5 years ago

“Ordered furniture on guaranteed before xmas!!!! Told salesman needed it by 23rd december. No problem !!!!! Heyho told 18th would be delivered 24th. Explained it was condition of order to be here by 23rd. Informed dont usually work xmas eve this year is exceptional so they are still fulfilling paper contract even if they promised something else at point of sale. Then found out not getting it 24th after all. Conversation with wife who is not the customer resulted in them cancelling my delivery without speaking to me first. GDPR obvs out the window. Fuming. Won't use again. False promises on delivery to fill their sales quota and secure bonus. Not a thought for mess they leave customers in. Laid back Larry's in shiny suits handing out free coffee with a side helping of lies. Disgusting.”

Helpful Report

Posted 5 years ago

“Paid up front for sofa and two chairs back in September. Promised delivery before Christmas. Turned up end of November (Albeit a day late after staying in all day) One of the chairs was smashed up and therefore returned. The problem with SCS is trying to contact them if there is an issue is impossible. Eventually gave up and went into shop. As shop had no Manager spoke to Sales Manager and he stated after contacting me back to stay in on 17th Dec and they would return broken chair so I had something for over Christmas (surprise they did not turn up again). These experiences have highlighted one thing when dealing with SCS. 1. Don't pay up front. 2. Don't believe a word they say. 3. Give up all hope of contacting them and lastly SCS does not stand of Sofa Carpet Specialist it stands for S**t Customer Service. Fed up of Clacton-on Sea”

Helpful Report

Posted 5 years ago

“My nan who is 84 years old has brought a sofa on the 4th of November and is still currently waiting for it now over a month and half now and. I highly wouldn’t recommend for anyone to buy a sofa from scs it is a disgrace that we called customer service on behalf of my Nan and we were told there is a contract! What a contract just to buy a sofa what has the world come too. Customer service were also rude to & the other times the sofa was booked for delivery it wasn’t ordered.”

Helpful Report

Posted 5 years ago

“Three year old sofa badly sagging now gives me back ache. Someone told me people only buy once from SCS ,I now see why ,low quality.Made to look good for a couple of years not comfort or to last.”

Helpful Report

Posted 5 years ago

“We were given a date for delivery and fit a dining room carpet we cleared the room for that date, had no contact from the fitters as we were promised. We tried ringing the store just impossible, given the runaround so my wife drove in to the store. Sales man rang the fitters they said the carpet was not on the van. He rang the warehouse the carpet was there, and a promise to fit next day. Yes the fitters arrived next day, but on fitting the carpet they bent the carpet and put a crease in it. So we have new carpet with a crease across the middle of it very unsightly the old carpet looked better. Having read other comments about SCS. Do we waste our time trying to get any sort of redress?”

Helpful Report

Posted 5 years ago

“Awful Awful awful! £960 on living area carpet (it’s not a big space). Was told it would be laid on or around the 17th or December. I called a few days before to check the progress as I hadn’t heard a thing! Spoke to a lady from the lakeside store who had no customer service skills what so ever! She’s thought it was ok to address me by “babe” my carpet hadn’t even been ordered! I demanded my money back straight away! After speaking to 3 mangers!!!Yes apparently one store needs 3 carpet manager. I was told getting my money back needs to be approve by a different manger! At this point I was ready to go into the store and tell people myself to not spent a penny with this company. I now have my money back so I’m happy! I feel as if this was a blessing. As now Iv done some research on this company I find it shocking they are even trading.”

Helpful Report

Posted 5 years ago

“Couldn’t find a rug I liked so was told that if I liked a carpet they could make one and get a “whipper “to seal it .I picked one out that I liked and was told it would be 2-3 weeks as the whipper would be required .This was ok with me and they said they’d be in touch .This was on the 7th November 2019 ..On return from a 2 week holiday I still hadn’t heard anything and that was after 5 weeks .Returned to the store to be told “the carpet porter”wasn’t in and it would be contacted the next day.3 days later no contact but ring the store to be told someone will call back .No call !Rang back yesterday to be told the “whipper “would be coming on Friday (after 6 weeks and one day !) Returned to store today and got my money back ! I would like to add that despite my experience the staff were all very pleasant and helpful at the time of the sale but I feel that I should’ve be told earlier what the problem was .”

Helpful Report

Posted 5 years ago

“Awful customer service. They just don't care. Do not use scs. Rubbish”

Helpful Report

Posted 5 years ago

“Absolutely disgraceful customer service, after a stairs carpet was fitted the fittedr left a scratch down our fridge where they had rolled the carpet out to cut to size, aftercare didn't do nothing and put on hold for over half an hour to try and get through, you can't speak to anyone in store and after following their complaints procedure I'm still waiting a response, no one in the company is bothered!!!!!! I'll never use scs again, if you want horrific service and horrific aftercare service go to scs #notmyproblem #thatsnotmydepartment #letmetransferyou”

Helpful Report

Posted 5 years ago

“Had a carpet fitted 15th November, it had a snag in it, I sent photos as requested the same day, I heard nothing so called to confirm they had received them and was told they had forwarded the photos to the manufacturer, I have heard nothing since despite numerous emails asking for feedback as no one EVER answers the phone at the so called “aftercare service” so I went back to the shop in Croydon and spoke to the manager, who was very helpful and sent an email to them himself and said he would call me when he heard from them, he hasn't called so they probably haven’t replied to him either. I tried to call him at the store today but it goes through to head office, I told her I was trying to contact the store manager and explained my problem to her, she said she would transfer me which I obviously thought would be to the store manager but no I heard the dreaded automated voice saying you are through to the aftercare service, again no answer. So I will have to go back to the store again. I have never known such appalling customer service and I don’t know how they have the cheek to call themselves an aftercare service. I will never shop with SCS again, I will be going next door to Carpetright for my stair carpet and Laminate flooring for my hallway, so bad luck SCS, you are useless. Take my advice and avoid them like the plague.”

Helpful Report

Posted 5 years ago

“We ordered 4 seater sette+chair+foot stool Waited 12 weeks delivery They tried twice 2 delivery 1 month ago said not big enough access Took time off work both times Last week upholstery man arrived with settee took apart got it in NO CHAIR NO FOOT STOOL with him Rang SCSafter 1hr hanging on phone got loads of excuses will sort. P.call will deliver this Sat 14th P call Sat van broke down will deliver Monday as priority 7am to 9am guess what no delivery. SCS your business really needs a shake up customer relations is bad. No phone call Once again time offwork SCS Fosse Park I'm on my way.”

Helpful Report

Posted 5 years ago

“Absolutely shocking customer service. Refused to change my delivery day and place even though they booked it in and didn't even tell me till the day before! When I rang to explain they said it was impossible to change the date and place of address. Very cocky on the phone and told me that it was tough and it was getting delivered anyway wether I like it or not. Absolutely disgusting service. Sofa uncomfortable and not like we ordered. Huddersfield SCS.”

Helpful Report

Posted 5 years ago

“Sofas arrived damaged. We called them up immediately and they accused us of damaging the sofas. We couldn’t do anything about it because we didn’t buy insurance. Weren’t offered insurance during the sale.”

Helpful Report

Posted 5 years ago

“My mother can’t read without her glasses. It was near closing time on Black Friday sale. The salesman read all terms and conditions contract she signed omitting she could not cancel the purchase. They made her feel she could buy now and cancel later. Now she’s being forced into buying sofa she thought she could change her mind. Cowboy salesmen take advantage of the elderly”

Helpful Report

Posted 5 years ago

“Handed over a substantial deposit for a 10 th Dec fitting. Order cancelled in error by central office twice. Finally agreed 11th Dec fitting. After taking time off fitter did not turn up or phone to say why. Store would not answer phone and had to travel there for the 4th time to try and sort out. Result no carpet and too late to order before for pre Christmas delivery with anyone else. Feel Like I’ve been mugged. If I could have awarded no stars I would have. Avoid at all costs the stress is not wort it!”

Helpful Report

Posted 5 years ago

“Where do I start.. Purchased a 3 seater sofa and 'snuggle chair' set from them in March 2018 when I was 5 months pregnant, delivery date got set back so I was sitting on the floor for several weeks. When it first came the Snuggle Chair was heavily damaged, damaged leather with scratches all over, called straight away and was told someone would come out to assess, got offered a pathetic £50 ish reimbursement, OFF OF A £1300 CHAIR, wow! Wasn't happy with that so continued for weeks calling and calling and was finally offered a replacement, replacement arrived a lifetime later, again heavily damaged, another replacement was sent. I believe in total we had 3 snuggle chairs. This was over several months so by the time it was dealt with again we received a snuggle chair that wasn't damaged but was a complete different colour to the sofa. In the end after almost a year of hassle with a new baby both were replaced, sort of matched colouring wise and neither had as bad scratches etc so we settled with the new set. UNTIL 3 months I believe after the new set came the front foot on the snuggle chair is all cracked with wood showing through and bits of black paint flaked off on my floor, we complain and they want US TO PAY to replace the foot. I'm sorry I wasn't aware that a 3 month old £1300 chair leg should break and it isn't your fault... absolute joke of a company. You're lucky its too late to do an AMEX charge back and you could argue with them about why you think you deserve my money because I don't believe you deserve a pound coin from us never mind after the ridiculous time and hassle with you for you to then have the audacity to tell us we need to pay you for your below par products an replacing a damaged chair leg. Absolute disgrace, never again.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY ESPECIALLY TO BUY CARPET THEY ADVERTISE ORDER NOW AND RECEIVE BEFORE XMAS THIS IS FALSE ADVERTISING - WE ARE NOW SITTING WITH BARE FLOORS IN OUR HOME AS TWICE THEY FAILED TO DELIVER WHEN THEY SAID THEY WOULD AND NOW WANT TO DELIVER MID JANUARY!!!! ARE THEY SURE?? YOU HAVE BEEN WARNED. CUSTOMER SERVICE IS RUBBISH HAVING EXPERIENCED THIS FIRST HAND. THEY ARE NOT WORTH EVEN ONE STAR.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,852 reviews