SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,852 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,852 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service.”

Helpful Report

Posted 7 years ago

“Faulty goods customer services are shocking and the store manager”

Helpful Report

Posted 7 years ago

“Bought top of range Lazy boy suite to discover had manufacturing defect. Had to pay £60 charge to have SCS send someone out to tell us this. SEVEN months later and the suite remains damaged. SCS sent out man to fix both chairs after waiting 4 months for parts..., only to discover wrong parts sent. Despite repair guy telling SCS COLOUR WONT MATCH. Shocking customer service”

Helpful Report

Posted 7 years ago

“Would give zero if could! Its not the store its the AFTERCARE team! We bought our 1st ever brand new sofa in September for £2500 its a special chiropractic one by Dec it was twice broken the seats are all faulty and when u sit on one the other is like an armrest! It's bn going on since Dec they've sent technician out 3 times but he takes photos underneath! He Really scared me last time cos he was on phone to manager while here and i asked him to admit he'd Sat on it and how bad it was - his eyes were flashing angry he was Literally Yelling at me! They've cut 1" seat pads in half - stuffed them in Half of each cushion and said That's for goodwill! It's awful. We've gotta go through Solicitors now with our home insurance.”

Helpful Report

Posted 7 years ago

“Was very good but then ...... Very good, really pleased. Happy customer is what I would have said up until today. I got a phone call "we have given you the wrong sofa" a week later after it was delivered so it's now second hand. I have two young children and three cats who is going to want this sofa now? If I wasn't stressed enough after just moving house I have just had to have open knee surgery to remove a tumour from my knee all in a week and now this. Thank you so much SCS just what I needed. I was then told they had to deliver me my sofa, now because I have only just come out of hospital I have appointments so when I said I had a time slot on the day they wanted to swap over the sofas they started to moan that it was slightly inconvenient. Oh I'm so sorry. Delivery was late I missed a hospital appointment, because when they did deliver my sofa it was in such bad condition even the driver refused to leave it. Now today nearly two weeks after first delivery I have another phone call. I explain the sofa they tried to give me to replace the one they first delivered was in such bad condition it looked like it had just come out of a skip. I was then asked to send an email of the pictures and she would get straight back to me which I did. Did she get back to me did she heck. I'm so stressed out oh and not one apology. SCS have made my life hell avoid like the plague.”

Helpful Report

Posted 7 years ago

“Don't buy from scs shocking customer service aftersale”

Helpful Report

Posted 7 years ago

“Armrest has broke come to fix it still not fixed and don't want to replace”

Helpful Report

Posted 7 years ago

“I would not recommend the SCS carpet store in Stafford ! Ordered my carpet on the 1/01 /2017 , wasn't in a rush for it so had it fitted yesterday 11 /5/ 2017 so they had my order for over five month , But they have left me without any Door bars ! And have stuck the carpet down with Duck tape , and I don't know when I will get the door bars ,on top of that they are aware that my 88 year old disabled aunt lives with me ,which is very dangerous for her she could quite easily trip over the duck tape or the carpet , I cannot believe how bad the customer service is at SCS in Stafford! I wouldn't recommend them to my worst enemy !”

Helpful Report

Posted 7 years ago

“Paid £3000 for a suite from Stockport branch that took 5 months to be delivered! Absolutely no help from sales people once the sign you up for a purchase. Eventually arrived without the feet. sCS not interested one bit and told us they would never come. Disgusting”

Helpful Report

Posted 7 years ago

“I don't know how they can have such high ratings on their website. I can only assume they remove or pay no attention to these poor ratings when calculating their stars. I have only given a 1 star on this one because it is the lowest you can pick. I'd rather give no stars. I wanted my new sofa in time for my daughter's wedding. I had liked one at DFS but they were 14 weeks delivery. SCS were advertising online that they were 10 weeks delivery - this made it the week before the wedding. I would never have used them otherwise. I ordered in store from a really nice sales guy who couldn't do enough for me. He also confirmed it would be 10 weeks delivery. I went in one month before it was due for delivery to pay the final amount. They again said it would be within the 10 weeks. Apart from me asking on these two occasions they never got in touch once to keep me informed. 2 weeks before it was due I rang to get a delivery update. They told me it was going to be a month later than the 10 weeks. I said this was not what i had planned and they said they would send an email to 'gee them up' and would get back to me the following Monday. I rang late on monday after hearing nothing to be told the computers were down and they couldn't help me but would ring back the next day. As I had heard nothing again I rang late the next day. I was told she would get in touch with me when she had a date. Friday came and another week had gone by so I rang again. All I got was they would have to pass it to their branch manager and he wasn't in this week! I was told I shouldn't have been told 10 weeks. They wouldn't or couldn't give me anyone's name to ring in the absence of their branch manager. Basically they don't give a toss. Their customer aftersales service is appalling. They've got the sale and had your money and don't give a monkeys what happens after that. I will NEVER use SCS again and will encourage everyone I know not to do so.”

Helpful Report

Posted 7 years ago

“Everything. ordered for Christmas as they say on the tv lol what a joke came end of January 2015' sent the wrong coloured poofee which yes I know we got free as good will gesture for being late but totally wrong colour so had to go back.we paid extra for the foam cushions as they were explained as to not lose there shape What a joke apparently after 2 years and 5 months it's normal for them to lose there shape, we ordered the Lincoln 4 seater and high backed chair and at the back of the cushions were the zip is all the stitching has looped out how this has happened they can't give me an explanation other than wear and tear which is ridiculous even one of the accessor didn't have a clue .the stitching on the high backed chair seat has frayed so there's nothing they can do there either,they were quick to sell us the extended cover which cost £200.00 which basically isn't worth the paper it's written on so we're stuck with a shabby looking setee after a couple of years wear and tear ,my advice avoid scs like the plague as there after care is worthless like many of you have said once they have your money there really not bothered,and as for the extended warranties there not worth the paper there written on, really hope people read these reviews before buying from scs.but on the off chance you do read these reviews scs I will be seeking advice as I've been missold my insurance and my cushions are not what I paid for.”

Helpful Report

Posted 7 years ago

“Purchased a Layzee boy sofa , took out the extra insurance on top of existing 10 year warantee....damaged by SCS in either their warehouse or in their delivery van- not covered by insurance, not covered by warantee, customer service really poor - no response to emails - poor response to phone calls, defensive and rude- I would never shop here again.”

Helpful Report

Posted 7 years ago

“I bought a very expensive La-Z-Boy sofa from SCS. Long story short, paid up front, very long lead time, no feedback from SCS, constant chasing to find out delivery dates, you get the picture. The sofa arrived & all seemed well, but it turned out to be defective (an engineer eventually visited and determined that a piece of internal foam needed replacing). Well here we are 6 months later, still no fix & no follow up from SCS or La-Z-Boy. So it seems neither brand nor price are any guarantee of quality or customer service. Do yourself a favour & avoid both these brands!”

Helpful Report

Posted 7 years ago

“Bought a wing back chair in January and was told it would be ready in 7 weeks. It actually arrived after 9 weeks but that isn't my complaint. When it arrived one of the upholstered buttons was badly damaged and so I contacted scs for it to be repaired. I was told I would receive a visit shortly to resolve the problem. I waited another 3 weeks for an upholsterer to visit expecting it to be repaired. He simply confirmed what I'd told them over the phone and that he would need to order a button. But it wouldn't be long till he was back to repair it. 3 weeks later I get a phone call saying the button was now with them and the upholsterer would be out to repair it in........... 31 days time???? So a chair I bought in January has taken 5 months to be actually properly available in my home. This is the poor after care service that gives scs such low ratings on review websites like this. I certainly won't buy from scs again and I recommend anyone reading this do likewise. Very poor company”

Helpful Report

Posted 7 years ago

“What went wrong? Everything!! Apart from the stage when a nice and well-trained seller made me pay the deposit and sign the contract. All has come after this was a complete fiasco: rude fulfilment company staff, not delivered on the day agreed, refuse of paying the refund in full... AVOID THEM!!!”

Helpful Report

Posted 8 years ago

“Spent £3k, discovered it had a manufacturers fault. Have had so msny technicisns reports confirming the same. Service countless ordered parts/visits no repair or replacement cliwns outfit. SCS NEVER PURCHASE FROM THEM.”

Helpful Report

Posted 8 years ago

“I would score Zero if could. Aftercare service is terrible.”

Helpful Report

Posted 8 years ago

“nothing went wrong excellent service”

Helpful Report

Posted 8 years ago

“I would never ever shop at that place again, after spending 2500 pounds the treatment I got was disgraceful,”

Helpful Report

Posted 8 years ago

“Mislead from the day one. I was shown an underlay but when the carpet arrived, the underlay was just black plastic sheet. Becton SCS bluntly refused that they had shown the other underlay. Poor customer services.”

Helpful Report

Posted 8 years ago

SCS is rated 1.5 based on 1,852 reviews