Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

“Scs is rubbish would not deal or buy off them I order 3 piece in November 2016 they deliver it in February 2017 was wrong one had to go pick another one it only took till end August 2017 for new one they promise you everything in store but once you paid deposit the customer service afterwards is terrible beware don't buy off this company .”

Helpful Report

Posted 9 years ago

“Ordered a crushed velvet settee and chair took ocer £1300 for it CASH then when the furnature was delivered in april 2017. Within 1 month the settee cushions were tearing so called scs and its now ghe end of August and still no replacement and all they say is its in the post ? WHERES IT COMING FROM THE B#####D NORTH POLE BY REIGNDEER.... SPEND YOUR MONEY ELSEWHERE SCS WILL NOT HELP YOU.”

Helpful Report

Posted 9 years ago

“can everyone on here go on trust pilot? i looked there first now i regret ordering from them after seeing this site :(”

Helpful Report

Posted 9 years ago

“don't make a complaint. If you dare a senior manager will accuse you of lying and fraud. I think you will find this to be deformation of character. Their driver dropped a sofa in my garden from a great height, which caused damage to my property and also the sofa. to cut a long story short I refused the delivery and cancelled my order. I raised a complaint which I was fobbed of with excuses for months, to finally be accused by 2 senior management of SCS to be defrauding them to remodel my front garden. I have better things in my life to do than worry about defrauding a slanderous company that accuses their customers. Shop here are your own risk and sanity NEVER will I ever buya single thing from this slanderous company.”

Helpful Report

Posted 9 years ago

“Sofa ordered 4 months ago, delivery specified for 14th August 2017, now told a further 4 weeks delay and left without a Sofa. Also looked online and found many similar examples of poor customer service from SCS as well as alarming complaints about the leather peeling from customers who have purchased the same Sofa so really very stressed now. Have been on Facebook page to see if anybody else has managed to get any of the issues resolved as it seems SCS are leaving a trail of unhappy customers: https://www.facebook.com/groups/680820585450081/”

Helpful Report

Posted 9 years ago

“A complete shambles of a company. Quick enough to sell you the product and then 'bang' all semblance of customer care or assistance goes out of the window. Constantly try to screw you for every little extra penny and then send the most half arsed and unhelpful carpet fitters around. An example, of which there are many - I was told they would not fit a 90cm x 114cm patch of carpet under the strairs as it was not on their plans. This despite me having my entire house carpeted top to bottom at a cost of near 5k, and their own staff member having measured this area. Poor service, penny pinching, lack of crm system, ill trained and rude shambles of a company. Avoid!!!!!”

Helpful Report

Posted 9 years ago

“paid nearly £3000 for a suite and another £350 for insurance after couple of years chair sagging frame broke or parted on arm we were told this insurance covers everything but try an claim from castelan they had no intention of repair from the start that is not covered different to what i was told when handy over £350”

Helpful Report

Posted 9 years ago

“The worst service I have ever witnessed in my life. Absolutely appalling. Worse than very poor. Bought a carpet 3 weeks ago from SCS at the metro centre, it was meant to be delivered on Monday so somebody waited in all day long, to which the delivery man phoned my husband and said he would be here between 2-6. Never showed up so my husband rang him to ask where they were and he said the job they were on was s nightmare so he would be around 7.30 8.00. The delivery guy rang at 8.15 to say that it would be 10.30 before they could get here? So that was the first joke. Because obviously we aren't going to have some idiot putting down a carpet at 10.30 a night. My husband rang up and complained the next day, so they promised the guy would come on the Wednesday at 4.30 since that was convinient for us. And he's never showed up. So we have gone and got a full refund and would ever ever use this shit company ever again!!!!!!!!!!!! Baring in mind our furniture gets delivered tomorrow which isn't going to happen now because they carpet isn't down!!”

Helpful Report

Posted 9 years ago

“What can I say wish I'd of done my homework first before buying from this company, ordered over 3 months ago, we put the date back a week, to be told today it's not even been shipped, so another 5 week with no sofa . The sales man just told us what ever we wanted to know , to get a sale!!”

Helpful Report

Posted 9 years ago

“wrong feet for furniture plus delivery men took my tv remote control, SCS have failed to call back after I called them and the delivery men didn't answer my call or text to rquest my remove back.”

Helpful Report

Posted 9 years ago

“Aftersales care are absolutely appalling Long story, over 9 months, cut very short I had to refer my case over to Barclays Financial Services who cover my interest free credit loan to deal with this query under section 75. SCS wanted to charge me £75.00 non refundable to send out their engineer to confirm if the sofa was defected or not. Barclays instructed an independent inspection to be performed by HomeServe. HomeServe deemed that the whole suite, 3 seater and 2 separate chairs, had a defect. Barclays advised even though the suite was 2 years old they instructed SCS to fix the defect. From a customer point of view, I am still paying for a sofa that has a defect. SCS have been paid in full for the price of the suite a month after I purchased. For further information SCS do not replace whole suites if defected, even though at point of sales they will tell you they do. Also they tell you SofaGuard will resolve defects, well they don’t and basically SofaGuard is not worth the paper it is written on. SCS 3 months after report of defect was submitted arrived at my house to replace fabric. They replaced 3 seater fabric and claimed to have “forgotten” to order the material for the 2 chairs. After another 6 weeks of trying to resolve myself with SCS I again had to speak to Barclays. SCS are now saying it is not cost effective for them to fix the defect on the 2 separate seats and they are providing options that mean I am further out of pocket and still have to deal with these cowboys. Barclays are pursuing this further at a higher level. I can’t even complain to the ombudsman as they have had dealings with SCS before and don’t get any further so now refuse to assist any users who have issues with this company. This company is an absolute joke. Based on the queries on the SCS complaint board I am not the only one who is frustrated by their lack of interest when something goes wrong. They like to wash their hands of any issues after the sale. I have tried to resolve this at shop level, ie SCS Speke, who then bounce to head office who literally take no responsibility once the sale has been completed. They were forced to resolve this by Barclays but then where incapable of fully resolving the issue. SCS have had their money and that is all they care about. In the meantime I still have a suite that 2 of the chairs still has a defect.”

Helpful Report

Posted 9 years ago

“Three suites delivered all with faults, now refusing to do anything about it, paid £4000 for a leather suite, and they just keep saying it is within specification, the same that they tell everyone that has faulty furniture, if you want value for money go elsewhere, do yourselves a favour and read the reviews on SCS problems website, the ones they won't allow on their site.”

Helpful Report

Posted 9 years ago

“I had a full house done in carpet from here. Carpets took over a month to come then arrived in the wrong size, after another week they arrived and put them down but unfortunately there are bubbles all over and have cut my feet on the stairs where the grippers have come through. Not only has it not bin laid with care or properly it was also wet I assume from being stored outside the night before fitting! Carpet itself is good quality just a shame that it looks cheap due to the bad fitting and has caused me injurys and my 9 year old. I have bin in contact with them via e mails and was told it would get fixed two weeks on still nothing else and no response to follow up messages asking for info on when it was going to be fixed! Very disappointed and would not recommend!”

Helpful Report

Posted 9 years ago

“The warranties are absolutely useless, we spent £300 on a warranty to protect our £2000 investment - we had a scuff on the faux leather and tried to get it repaired only to be told they don't cover this type of accident and to claim on our house insurance! what is the point in upselling a £300 warranty to us leading us into a false sense of security that everything is covered then telling us our house insurance is the policy we need! So frustrated by the staffs attitude as well, i am never rude i always believed nice gets nice but that is so untrue they are rude and defensive and don't know how to listen, you let them have their say but they don't let you get a word or a point in edge-ways. I have been a loyal customer to SCS and have brought every sofa in my adult life from them, but now i am going to tell as many people as i can that as long as you don't actually have a problem then they are fine but when it starts to rain they want their umbrella back you can only borrow it when the sun is shining. Castle Vale Store.”

Helpful Report

Posted 9 years ago

“We ordered a settee from Plymouth store they made an error and delivered it to my parents house delivery men rude over the phone we didn't get our settee went into the store and with no promise of delivery tommorow we cancelled it the staff in store were great but due to there error they lost a sale but other than that the staff were very helpful”

Helpful Report

Posted 9 years ago

“Bought carpet from the Shirley store total disorganization no management managing staff resulted in complete customer dissatisfaction will not be going back in a hurry !!!!”

Helpful Report

Posted 9 years ago

“Had a terrible experience with SCS. We bought a L-A-Z-YBOY corner sofa. After 3 days of sitting on this sofa myself, my husband plus our adult children and other family members found the sofa VERY uncomfortable. SCS sent a technician (FIRA) to inspect the sofa. All he did was check the frame for any damage, which we knew there was none. He said that comfort didn't come into it. We have tried fighting for our rights for over a year, including trying to contact L-A-Z-Y BOy, which is impossible. Nobody wanted to know and so we are left with a very expensive RUBBISH corner sofa. AVOID SCS at all costs. DISGUSTING customer service.”

Helpful Report

Posted 9 years ago

“Had a terrible experience with SCS. We bought a L-A-Z-YBOY corner sofa. After 3 days of sitting on this sofa myself, my husband plus our adult children and other family members found the sofa VERY uncomfortable. SCS sent a technician (FIRA) to inspect the sofa. All he did was check the frame for any damage, which we knew there was none. He said that comfort didn't come into it. We have tried fighting for our rights for over a year, including trying to contact L-A-Z-Y BOy, which is impossible. Nobody wanted to know and so we are left with a very expensive RUBBISH corner sofa. AVOID SCS at all costs. DISGUSTING customer service.”

Helpful Report

Posted 9 years ago

“Bought two 2 seater sofas in April from SCS Llanelli They were delivered on 8th June and on 11th July we reported that the arm was loose and had come away from the main frame. SCS technician inspected and advised that the sofa frame had not been assembled correctly at the factory. SCS are refusing to replace sofa as had it 33 days - 3 days outside my right to reject within the law. I have lost confidence in the sofa but they insist on repairing it as the cheaper option for them. Am I wrong in expecting brand new goods should be delivered in perfect condition and not have to be repaired after a month”

Helpful Report

Posted 9 years ago

“i was doing a surprise home makeover for my mum who had just lost her mother. to lift the mood i went to scs staples corner for floorings and sofa. on tv i had seen they had promotions on too. i went in and chose vinyl for entire passage plus three rooms, carpet for two rooms and sofas for lounge. the guys were so desperate in there. but offers won us (husband) over on things we liked. we were promised a time frame on flooring fittings and were not told the sofas will arrive way later than wanted as we had a cut off date for the makeover surprise. so, the date we were due floorings, we had no calls or messages to inform that its on its way. we called scs and kept being told to call back later or they will call back later. we called 7 times until the lady said nobody is coming as there has been a mix up of dates. now the next date was when my mother is back and the house was floor less and sofa less. we made an official complained to scs but they never got back to us. this delay had intervened with work and newborn baby care. all had to be re arranged again inconveniently. the day the floors were fitted the guys were so unprofessional and fitted the bathroom unevenly.had dents in areas and they tried to avoid fitting the liners under the cooker and fridge because they didnt want to move it. i have never seen or heard of this kind of service. so my partner lifted everything up for them. we have air bubbles on one side of the passage and had been told its due to uneven surface, however the previous three vinyls never had them,so it made me wonder how great they were really at their job. we complained and got no response. now there was 10 weeks wait for the sofas as it was being custom made but were not told this is how long it will take but knew it will be after the floorings though. we had told the lady in scs taking the payment that we have construction work in our estate and live on the third floor so these may be points the delivery crew will need to know. on the deliver date now, they arrived two hours later due to traffic and had to decline the delivery as there were no parking because they arrived late and the constructions had blocked off the access road. and to top it off the delivery guy said we do not have crates to wheel it into the area. which heavy goods delivery service does not have all these equipments ready? so unprofessional! we called to rearrange again it was inconvenience. however we had the delivery today of the sofas and these two delivery men were so helpful and fast and the only best bit of the scs service,but there was a compartment missing from the two seater. we called three times and were told three times we will call you back. never got a call back. we called again and explained and the guy on phone said it was a extra £200 for that piece of item as it was not on the reciept. that compartment was the only reason we purchased the sofa and customised the colours and took three hours in the store the day we chose it and we get told that they did not have it on receipt and cannot do anything about it!!! at this point i am so disappointed, furious and appalled at the service scs had to offer. in the store the hungry sales advisor one named ahmed dealing with sofas, and white man dealing with floorings were so pushy but promised on time delivery unless told otherwise, no information on the very long sofa wait, spoke to us about the sofa compartments options as in usb or without, we chose without so just opted for the armrest storage and two cup holders...but somehow it was not even on the receipt now. what on earth!!!!! a man named antonio was dealing with all phone calls about complains issues etc and each time we had to call 10 times to get him to talk. we were told to wait, call back later, or they will and never did. please check recorded call logs from us to them and the disastrous service they had offered each time. now we have floorings which are bubbling and denting and sofas that dont have the part we even purchased it for in the first place. i dont have the energy to even go through giving it back and ripping off the floorings cz firstly they will not deal with it and its going to be the biggest inconvenience for me financially and time wise, not to mention there is a new born and grieving mother. i will advise you all not to purchase from scs. if it was one off issue or mistake and then dealt with its fine but for three different departments, dates, times, wrong items, lack of communication and customer service that really needs revising or shut the god damn company down if that is what they are offering. please please please whoever is reading, scs is not worth it. big talks from ahmed in staples corner branch and turtle pace or nothing in after care service from antonio. it is stressful doing a move or change but scs team had just added to the stress and made this experience one to remember for the worse.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

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