Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

“THINKING ABOUT BUYING FROM SCS? DON’T DO IT… AVOID THEM. This is going to be a long post… but to give you the gist of my experience with them… they will lie to you, they will let you down… they will do a bad job (if you are unlucky enough to have them fit carpets at your home)… they will then wash their hands of you as a customer. To say that it's been a bad experience is an under statement. DO NOT BUY FROM THEM If you have carpets fitted and there is an issue… SCS will wipe their hands of the problem and tell you that your contract is with the fitter, not with them. So basically they send a cowboy round, he makes a mess of the job and SCS says tough, don’t complain to us, speak to the fitter. There solutions is to send the same clown round to fix it… even though he proved that he’s incapable of fitting a carpet. It’s unbelievable. I just hope that anyone that sees this, will go elsewhere and not order from them… save yourself the stress. ————————————————————————————————— We ordered carpets from them in October… first of all the estimate and quote we were given was wrong… turned out we would need more carpet, okay I can accept that… but I have to say after it was fitted I’ve never seen so much left over carpet… we definitely paid for more than was needed. The fitting… was delayed/cancelled twice, each time it happened at the last minute, each time they used excuses such manufacturing issues and couriers going bankrupt. (Funnily enough the fitters told me these ‘excuses’ weren’t true and that our job was being ignored by the fitters because they don’t like jobs on wraparound stairs). Each time they cancelled, we were told that SCS would call with a new date… but didn’t hear anything so had to chase it ourselves. SCS really don’t like contacting their customers. You will struggle to find a company with worse customer service. Going off point a little bit… we’ve called up many times to ask to speak to a manager… there is never one available. The manager will call us back they say… it’s never happened. It was looking like our carpet wouldn’t be fitted before Christmas, SCS hadn’t even confirmed that it was in stock… but out of the blue they told me that the fitters were coming in a couple of days. The carpets were scheduled to fitted on a Sunday, I was told Sunday morning and that they would call an hour before… so I waited, and didn’t hear anything… so I called SCS… they told it was still happening and that she would get the fitters to call to let me know a time… still no call. Eventually they arrived after lunch time (no masks), one of them inspected where it was being fitted, I showed him where I needed the carpet to finish… no problem he said… but he still managed to cut it too short. The three fitters were at my home for more than 4 hours… fitting the carpet to the wraparound stairs, ie to two stair cases and two landings. They were nice enough guys, I didn’t have an issue with them. Interestingly they were happy to talk about SCS and tell me how bad a company they were… alarm bells were starting to ring. I was quite grateful that these guys had accepted the job, the fitter told me that he couldn’t ignore the job and see us not get it in time for Christmas… that was until we inspected their work. They told us not to hoover the carpet for 24 hours and that it needed to settle… so we followed the instructions but we realised it was almost impossible to hoover it because it was loose everywhere, its not fitted. Around the doorways where it should go under the plates, it doesn’t, the plates themselves are poorly cut and fitted… just unbelievably shoddy. They actually cut our carpet over the road from us on a small car park in the rain, when they dragged it up stairs we ended up with mud and dirt all over our walls. During the fitting, there was lots of banging (which is to be expected) but it did damage the plaster on our walls… I could accept that if the carpet was fitted (but it isn’t), I’m not sure what all the banging was about. Like I said earlier it was crazy, the amount of spare carpet that was left over, there was rubbish including gripper roads, scrap bits of metal, nails, empty drinks bottles.. all left for us to clear up. My wife and daughter actually stood on bits of the metal that they had left on the carpets and cut their feet. We took photos, did a video and followed SCS’s complaint procedure and were quite relaxed about it… it was an inconvenience but we just assumed that SCS would be helpful and understanding and it would be resolved. How wrong we were. I would have thought from a health and safety view point that they would be concerned that we have loose carpet on the stairs… particularly with young children.. but SCS don’t care. They like to push the blame on to the fitters… they tell you that the contract is with the fitters… and thats it up to the fitter to correct the issues. If we only had a small problem, if it was only a small mistake, then fine… I have no issue with them coming back and rectifying it. But there was multiple issues… why would we want those fitters back in our house? SCS finally agreed to send a surveyor they also said that it may be possible to send a new fitter… great I thought until a few days later the surveyor was cancelled… apparently they have all been furloughed and SCS are back telling us that our issue is with the fitters and not with them. They sent me over their terms and conditions to show me where it says this… and apparently thats their final decision. Its laughable. My argument is that I didn’t pick those fitters, I wasn’t able to see their references, see examples of their work… SCS picked them, SCS sent them to my home… surely SCS should be vetting these workers? So why am I stuck with them… why can’t SCS send someone round to fix the job? Its because they don’t spend the money to rectify it. I was also told on the phone that we would be compensated for them cancelling our fitting twice… and that someone would be in touch to discuss that with us. Never got the call. You would think SCS would be interested to see just how bad a job it is… you would think they would want to do something to make sure that this doesn’t happen again? No… SCS don’t care, SCS are happy to keep using them… SCS want to send them to my house again. Don’t use SCS… just look at the reviews on here and other review websites… look at their shoddy furniture, look at all the customers still waiting on orders… look at all poor people who made the mistake of ordering carpet from them. Awful company.”

Helpful Report

Posted 4 years ago

“Poor quality sent emails to ceo, no help what’s so ever, don’t buy the insurance waste off money, I will go elsewhere to buy my furniture”

Helpful Report

Posted 4 years ago

“I ordered a sofa for delivery 2nd week of December 2020. Then got a message saying 23rd December and can we have the rest of the payment by 21st. Message on 22nd December, sofa not in warehouse for delivery. Delivery arranged for today. Delivery men said they couldn't get sofa in. Don't know how much they tried as I was working at home. I know find out that the process for redelivery is for me to contact an upholsterer used by SCS and pay him. £150. I don't know if others have done this.. I think if SCS used removal men rather than delivery men I may be sitting on a sofa now. Not sure if what the upholsterer does. Just take off the feet?”

Helpful Report

Posted 4 years ago

“Placed order end of August for delivery in November, the delivery date each week changed covid being blamed. Now we have been told it will be in January 11th... we will see can't see it happening myself thinking of cancelling order and go elsewhere.... absolutely shocking service”

Helpful Report

Posted 4 years ago

“Your team has members which are not fit for purpose .Fire them!”

Helpful Report

Posted 4 years ago

“DON'T BUY FROM SCS Furniture is of poor quality bought quinn 2 and 3 seater sofas with in a few months arms had collapsed spoke to scs and they said they would repair them technician came out twice to see the problem only to find the arms on the sofa were not finished properly missing lates of wood to hold arm in position all it had was carboard covering told them i was not happy and would like a replacement or refund as it was the manufacturer fault but was told it was a repair or nothing i am quite disgusted with this firm and will never be buying from them again so be very wary of this company”

Helpful Report

Posted 4 years ago

“I ordered furniture in September and was given a lead date of 27 November for delivery. I was then told it would be the following week because of a shortage of the chemicals needed to make the foam. This fact is actually true but the Store Manager decided to embellish this excuse by saying that the chemicals used are need in COVID testing and that's why they are in short supply. This is blatantly untrue as the two chemicals, Propylene oxide and Toluene diisocyanate are both carcinogenic and highly toxic. The next delivery date given was 21 December and then updated to 5 January and this time I was actually given a delivery date - today. I was then asked to pay the balance. I did that and 3 hours later received a text to say that delivery date had been cancelled and they couldn't yet give me another one. In the meantime I had been reading many, many horror stories from customers who had actually received their furniture and it was grossly inferior that that seen in the showrooms. Some of the photos displayed were horrific. I decided at that point to cancel the order and did so two days ago. This fact doesn't seem to have got through to all departments, despite the fact that I already have a full refund. I received a further text this morning to say my furniture will be delivered on 15 January. I decided to ignore this text. I'm sure they'll soon work it out for themselves.”

Helpful Report

Posted 4 years ago

“I would if I could give no stars I would if I could give no stars - we are currently having to live with a carpet on our halls and stairs that isn’t fitted properly, isn’t attached in numerous places, damage to our wall and paint work! We have been dealing with issues ever since we ordered our carpet back on Oct 2020 (paid in full up front) delays after delays then to have the carpet that isn’t even fitted properly NIGHTMARE - stay clear - use someone else even if more expensive!!!”

Helpful Report

Posted 4 years ago

“Was given a £140 discount as was going to cancel my order due to the delay, was then told by sales person that to keep looking to price match. I did this and was told I could not have price match only the difference, completely mis lead and sold, would never use again. The manager at branch was appalling”

Helpful Report

Posted 4 years ago

“ordered a 3+2 highlander suite in sept 2020 was told i get order before christmas then i get a email in october /november saying that i was not getting furniture now until 21st jan 21 due to a shortage in materials - believe that if you like -more like they furlowed staff and production stopped , id say that be real reason for it as other furniture retailers have taken orders and customers have had goods delivered before Christmas. now im told that delivery has changed and its a estimate on the 29th January 21 . the customer service dept within scs are 100% lacking in customer relation skills their totally rude and need some basic business training. would not recommend scs to anyone and certainly wont buy from them again. i shall be trying for refund soon and going elsewhere if scs cant get their act together. how the have the nerve to continue advertising and cant come up with the goods show they only interested in the money and customer satisfaction is not a priority.”

Helpful Report

Posted 4 years ago

“Bought suite and carpets in September, “guaranteed Xmas delivery” ended up picking up carpets myself beginning in December as apparently a huge company as yourselves didn’t have a carpet fitter, twice over at the store for a refund of my delivery and carpet shampoo you didn’t bother to deliver, each time told “you need to speak to someone else, you’ll get a call tomorrow”....call never came. Told on 10/12 my suite was being delivered on 18/12. I asked in store weeks prior to this if there was delivery problems with my sofa, which would be understandable, but told “no, we would have known by now”. Get text on 17/12 to say I would be getting my time slot that night, so allowed the person who had bought my old sofa to come and take it away. Instead get a text at 6pm night before delivery to tell me there’s a manufacturing problem and they didn’t have a delivery date for me! So now at this point sitting on the carpet with nothing! Spoke to customer service, put me through to the store, was assured I would get another phone call the next day for an update and guess what? Yip again no phone call, next call was 23/12 to say it was in the warehouse now and first delivery was 6/1, meanwhile we’re sitting in deckchairs and beanbags which is a fantastic way to sit with your family throughout an already crappy Xmas. Announcement in Scotland yesterday about a lockdown. on Scottish government website it says furniture stores will close but they are still allowed to carry out deliveries, and yip another text 20 minutes ago saying that because of restrictions they can’t deliver which is absolute nonsense, DFS called my friend today to arrange her delivery for Sunday! I completely get there could be delays during this situation but to tell someone the night before delivery, twice! after guaranteeing Xmas delivery and for the amount of visits and calls I’ve made that have never been returned has to be the worst customer service I’ve ever received in my life! Would not recommend using this store as I’ve just been fobbed off at every turn”

Helpful Report

Posted 4 years ago

“I am severely disabled ordered my sofa about August time 2020 just been delivered today I was assured they would take it out of property. Not disposal of it i agreed. On arrival staff were very rude and said they cannot take old sofa out of my property terrible customer service please avoid at all cost”

Helpful Report

Posted 4 years ago

“NEVER buy from scs, had carpet fitted on 2 flights of stairs and a landing but after a few months my stairs had bulging and movement even top step came away and my son slid from top to bottom leaving marks all down his back!! After phoning many times and having two inspections (of which the inspector agreed that its absolutely shocking fitting) scs sent the carpet fitter back who was totally rude and made matters even worse as he just stapled from top to bottom so now I'm left with indentations as well as the original problems .I thought surely a company as big as this wouldn't just leave me to deal with it but oh yes I'm now told to take it to trading standards absolutely shocking customer service SCS you want to be ashamed of yourselves!!!!!!!”

Helpful Report

Posted 4 years ago

“Suite ordered in July given 7 different dates never arrived had to buy elsewhere just before Christmas this color should be forced out of business”

Helpful Report

Posted 4 years ago

“Everything this company are the most rude an incompetent company ever please don’t use them. Go to an independent company they are far better. They don’t give refunds and they take no responsibility for anything they do.”

Helpful Report

Posted 4 years ago

“Sofa which is less than 1 year old has collapsed on one side.scs dont want to know despite sofa having 10 year guarantee.AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Would give no stars if I could ! No suite before Xmas ! Ordered under there guarantee way back in August. Delivery now not till Jan 21 ! They have however taken the full balance as promised delivery on 4th December ! AVOID AT ALL COSTS ! Nothing but con artists! NEVER AGAIN WILL I BUY FROM THEM ,,!!!!”

Helpful Report

Posted 4 years ago

“Carpets fitted to an extremely poor standard. Fitters were sexist and did not complete the job. Sofa arrived damaged and not received a reply regarding repair or replacement. Customer service is appalling. I have called, written and gone in to store to complain with no resolution. Raised with ombudsman and still no responses.”

Helpful Report

Posted 4 years ago

“Carpets fitted to an extremely poor standard. Fitters were sexist and did not complete the job. Sofa arrived damaged and not received a reply regarding repair or replacement. Customer service is appalling. I have called, written and gone in to store to complain with no resolution. Raised with ombudsman and still no responses.”

Helpful Report

Posted 4 years ago

“We ordered our new sofa (£1800) in person at the Fosse Park store in Leicester around mid October and we were told that some sofas could not be delivered before early 2021, however the store manager told us that there was 1 particular sofa with GUARANTEED DELIVERY before Christmas. This wasn't the particular sofa that we wanted but as we were moving into a new flat we settled for it anyway so that we would be set up for Christmas. We duly moved into our new flat on the 20th of October and have 2 camping chairs to sit on whilst we await delivery of our new sofa. Earlier this month (December 2020) we had a text message stating that there was a problem with our sofa and that it would not now be delivered by Christmas, there was no reason or apology given in the message. I got straight on the phone to ScS and it took absolutely ages for someone to pick up the other end. A guy at ScS took my details and advised me that our sofa had been expected to arrive on the docks in Southampton early in December but the ship had actually docked in Dunkirk ! as this had happened ScS now had to wait for the ship to leave Dunkirk and come to Southampton, he also advised me that as this is unforeseen circumstances they now had no idea when our sofa would be delivered. I said to him that this isn't my problem and that we have been GUARANTEED DELIVERY pre-christmas 2020. I also said to him that if they couldn't get our new sofa to us then they should provide a loan sofa until ours arrives as all we have to sit on are 2 camping chairs! his attitude became very aggressive and abusive and he said we are in the middle of a pandemic and basically don't moan about it !! I asked him when can we expect delivery of our sofa and he said I would have to ring again on the following day to give him a chance to find out. I asked if they could ring me as it had taken so long for me to get through and he said that wouldn't be a good idea as he was very busy dealing with awkward customers and he might forget or not have the time !! I advised him that I would ring the following day, and I also said to him that ScS might want to check the container ships Captains navigational skills as Dunkirk is not in the UK and quite some distance from Southampton, a small retaliation for his aggressive attitude. On ringing ScS the following day and waiting for another long time for someone to pick up the phone, I spoke to a different representative of ScS and this time I was informed that basically they have no idea where our sofa is, when it will be delivered or whats happening. I said that this isn't good enough , they've taken our money £1800 for a sofa that's guaranteed delivery pre christmas and that they are in breach of contract, this guy then said check your paperwork and that they have 4 weeks grace to any guaranteed delivery date given and that its not his problem that we have not got anything to sit on. I said at least couldnt they provide a loan sofa until our new 1 arrives or shows up, to which he said he'd get customer support to ring me. Eventually ScS customer support rang me and said they don't provide loan sofas, and we'll just have to wait !! As things stand we have no expected delivery date for our sofa , we don't know where it is , and no customer support or information from ScS. All this and supposedly Guaranteed delivery for christmas !!!! Absolutely dissatisfied with the whole company.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

SCS Reviews