SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,855 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor service provided when fitting my floor. Additional costs charged without notice. Poor response to emails and solving the problem.”

Helpful Report

Posted 4 years ago

“If I could give a zero I would. Absolute disgrace. My 83 year old mother paid outright for a suite in October she was told delivery would be December 11th. She put her old suite out thinking the new one was going to be delivered then. She is still waiting! After several other dates given she has now been told it will be March. She has nothing to sit on and Scs do not care. They were quick enough in taking her money. She has had every excuse from them. We know of other people who have had delivery's that ordered after she did. Shame on you Scs. Even after saying they would assist me with looking into the suite and several lengthy conversations with them they have done nothing to help me. Myself and my sister have spent days and days trying to resolve this issue and Scs are having none of it. They are quick in taking money of customers KNOWING they are unable to provide the goods. If you are wise from my experience think twice before you give them any money. None of my family will ever use them again.”

Helpful Report

Posted 4 years ago

“Bought a carpet in September made a complaint 10 weeks later as the carpet pile had gone flat. They sent someone out who took pictures and agreed that the carpet shouldn't look like it does. The end verdict was scs said there was nothing wrong with the carpet and it's getting worse by the day. 10 year guarantee on it means nothing. If you look on a Facebook page called "scs complaints" you'll see lots of people like me that scs have screwed over. I wish we had never walked through the door and urge anyone thinking of shopping there to go elsewhere. The products they sell are not fit for purpose and we are now left with a carpet that looks worse than the one that had been down 10 years. PLEASE AVOID SCS AND SPEND YOUR MONEY ELSEWHERE”

Helpful Report

Posted 4 years ago

“I've paid deposit £1000 at 8.11.20 for £6000 worth furniture and been told that have to wait up to 12 weeks to be delivered,the one who done all the paperwork assured me the 31.1.21 will be the latest. 6.1.21 received an email and they're asking apologies but they can't deliver the furniture because there's a delay like short on staff and no materials. 21.1.21 scs phone me up and they give me the next delivery date at 31.3.21 but they can deliver me the kitchen table and chairs by 27.1.21 and I said not happy at all to receive a phone like this. They don't care about our loans,finances or credit scores. The worst furniture services in uk is this SCS. At 27.1.21 the kitchen table and 6 chairs been delivered and SURPRISED that all of them are made in China and not Uk how I've been told. By the phone I was asking for refund or discount because I can't wait 5 months for my furniture to be delivered and they said we can't help you and you'll have to wait.”

Helpful Report

Posted 4 years ago

“Terrible overpriced Chinese sofas. Look good at first but sadly don't seem to last. Customer service is like running a marathon. More obstacles in the way than on an Olympic track. Please save yourself the stress and go elsewhere”

Helpful Report

Posted 4 years ago

“Waited in all day for fitting, no one turned up, no contact to say there is a problem. I would avoid this company entirely.”

Helpful Report

Posted 4 years ago

“Do not buy anything from scs bought leather chair and two seater sette cost over £1600.00 had it 16 months colour pigment coming of where rest my head on arm chair back aftercare team say it is natural oils from my head told them if thats the case the colour pigment is not fit for purpose as when you sit in a arm chair you naturally rest you head on back cushion scs not interested takes ages to get through to anyone on phone Not interested in resloving problem Just try to tell you its your fault and want to charge you to repair it DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!!”

Helpful Report

Posted 4 years ago

“do not deal with this company at any cost there are hidden fees, after waiting for more than a month that they do not mention before purchasing, they said to pay 70 £ for the fitter then when the fitters came in they said why haven't you lift the carpet, they wanted to charge extra for lifting up the carpet which I wasn't aware of. there is not anywhere you can complain.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with the aftersales service from this company. would not entertain a warranty claim within the 1st month of delivery on a £1200 settee which was defective from new. Tried for over a year to get satisfaction from them, but had no success. Definitely won't be using them ever again or recommending the Company. Gave up trying in the which was what they expected would happen.”

Helpful Report

Posted 4 years ago

“Bought and paid in full 31August with delivery date 4th December but didn't arrive until 28 January.settee was also reduced after two weeks but no phone call to offer the reduction.I received a call to tell me there would be a delay at the end of November but the telephone manner not once but twice was nothing short of disgraceful,pure attitude and shameful but I suppose once they have your money.eh.I will never buy or deal with them again and down to there poor service and attitude three of my family went elsewhere.thanks scs now hang your head in shame.only good point was the delivery guys were first Class,thanks lloyd and Owen well done guys.”

Helpful Report

Posted 4 years ago

“Ordered a sofa in September 2020 and paid it in full ( Big Mistake). Delivery was due around 8th January but got a text on 7th postponing this date to earliest delivery 28th February. Contacted customer service by email (the only way available) to ask for refund. Should have had a reply within 5 days. I am still waitng for an acknowledgement over 3 weeks later. This company does not care about its customers.”

Helpful Report

Posted 4 years ago

“Ordered october 4th 2020 for xmas delivery then that got canceled then had to wait till 26th jan to find out they had got my postcode wrong and sent it 90 miles away from where i live good customer service as in the people you talk to terrible everythink else defo do not order from these guys they are useless ive canceled my sofa will go elsewhere”

Helpful Report

Posted 4 years ago

“Go on trust pilot and read 1* reviews mine are on there sofa's are no mor than cheap plastic no padding to seats that crease and look scruffy and cheap go elsewhere save yourself the battle of getting refunded technicians that lie saying furniture is not faulty when clearly there is genuine problems beware do not buy from SCS”

Helpful Report

Posted 4 years ago

“Good Staff terrible company. Let down 3 times over delivery. I can see from the other reviews I am not alone. Switched to another supplier who holds the carpets in stock and finally able to put my house up for sale.”

Helpful Report

Posted 4 years ago

“Today we were supposed to have carpets fitted that we had ordered from SCS, we were never told we had to remove the old carpet so when the fitters arrived they said there is an extra cost for ripping it up after they did this which they also ripped up all the gripper rods they then informed me they couldn’t fit my new carpet as the floor was damaged (probably from them pulling up the original rods) when I asked them to bring my old carpet back in they said it’s cut to it’s useless, I said I didn’t care it’s better than having a concrete floor with nothing on the fitter said it’s not his problem and “if I had ripped up the carpet I would have seen how bad it was” then argued the point with me when I said I was never told to pull it up he said SCS always tell people to pull it up themselves. I’m now stuck with a freezing living room with a 5 year old and a newborn 😡 to top that off to still awaiting sofa delivery which is pushed back to February”

Helpful Report

Posted 4 years ago

“To all you customers who are still waiting for your Xmas delivery sofas god help you when it arrives the foam they are using is horrendous it’s like sitting on a garden bench nothing like in showroom all 5 members of my family are suffering from lower back pain , total waste of £1500 , revisited showroom and foam is luxurious compared to mine , their excuse ‘ we have to give it time to wear in ‘ what a joke , regret putting foot in scs showroom .”

Helpful Report

Posted 4 years ago

“Purchased my sofa in September and was told delivery on the 11th Dec then informed the date was put back to the 24 to the 27th Dec Them changed to 11th Jan 2021 then was told 18th Jan after calling them once again today as they don't bother to let you k ow what going on it is now not expected until the end of February or March and that is still not guaranteed I have now cancelled my order and will also be challenging them legally for compensation I would never use this company ever again disgusting customer service !!!!!!”

Helpful Report

Posted 4 years ago

“Disgraceful company. Bought sofa in sept for delivery 23rd Nov. Got cancelled til 18th December then cancelled again to January 4th despite guaranteed delivery for Christmas. Got sofa 13th January and it is atrocious. The Centre seat is collapsing. Doesnt line up with other seats. Underneath lining is ripped and the back of it is just a mess. Taken many many phone calls to get someone to listen yo the complaint and not getting anywhere fast. Takes them about 30 mins to answer phones. Finally got a technician coming on Feb 4th to look at it. They can take it away. Cant sit on it without sliding forward and sidewards. Wont be accepting a repair under sale of goods act. Watch this space. Not convinced they will turn up. On NO account should you buy from SCS. Disgusting , uncaring company”

Helpful Report

Posted 4 years ago

“our 3 piece suite is still sitting in garage after 7 weeks. Unable to bring it into living room due to the strong chemical smells which we believe to be formaldehyde.Paid 2 thousand pounds for the furniture but scs dont want to know. Stay away from these liars. We are now going to donate the suite to charity and if we get any comeback regarding dangerous fumes we have emails from SCS saying there is nothing wrong with the furniture.”

Helpful Report

Posted 4 years ago

“5 months and still no delivery. No customer service Awful company. I had 3 delays to the delivery, now almost 3 months after the sofas were supposed to be delivered I have moved house and they said they are due to be delivered shortly. I contacted them and sent the new address, they asked for a utility bill or a council tax bill. I sent a council tax bill. Scs then refused to change the delivery address without a photo ID. I don’t have that as I have just moved and my driving licence has been sent in to be updated. If the delivery happened when it was supposed to I wouldn’t have this issue. I asked for a supervisor to call 3 days ago and nobody has been in touch. Overall it’s been a awful experience. If you are making an expensive purchase you expect a level of after care after the initial sale. Scs have no interest. God help anyone who has something go wrong. I can’t imagine you will get it resolved with this company. 5 months since ordering and still no delivery date. I am starting to think my money has been stolen”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,855 reviews