SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service of staff once you have ordered your sofa is appalling. I purchase 2 x three seater sofas from the Luton branch. The first the member of staff at point of sale was helpful and caring for mine and my girlfriends needs. We were told that the maximum wait time on the sofa being delivered would be 10 weeks, but it is likely to be sooner. Happy with this timescale of waiting we placed the order and looked forward to our delivery day. 11 weeks later we get a phone call to announce that there is a delay with our order of approx. 4-5 weeks. I couldn't understand why this was as we had phoned only 1 week pervious to be told the sofas would be in store that weekend and we should have them within the next 7-10 days. Unhappy with the communication I requested the a loan sofa be delivered for the interim period. After multiple phone calls over the follow week we declared that we would be cancelling the entire order and at this point the manager finally got involved to organise a load sofa and stated we receive it over that weekend. I had previous explained that the sofa would need to be comfortable and large enough for my girlfriend to relax on as she would be have serious surgery and needs something adequate to recover. I was assured that it was taken into account. I have just sent the delivery drivers away with the "loan sofa" after a 40 minute wait while phone calls were made to the store about how unbelievably inadequate their provided sofa was. I had been offered a 2 seater orthopaedic bench style that would be seen in an old peoples home. At this point I have to say the service provided by the two driver Matt and Steve from the Coventry Distribution Centre was exceptional! They cared a great deal about my situation and were embarrassed by what had ben offered. I phone the Luton Branch in order to speak to either the manger who had authorised the sofa or the Admin Manager who had previously been dealing with the compliant to be told for the umpteenth time that neither were available. I was informed that an acting manger was in store but he was with customers. I asked for him to be interrupted to which the girl on the phone did go and ask him I am told but his response was "I am with customers, he can wait." - Top marks for customer satisfaction Tom (Luton Branch). The driver then phoned their depot to put some urgency on the store and yet 20 minutes later I had no phone call. I rang again and Tom answered the phone but I was told that nothing can be done as the manager isn't in until later. I hope that the customers he was dealing left the store without a purchase and went across the road to DFS which I wish I had done to begin with. I would strongly suggest anybody thinking of using this store think twice, the price may well be good but the likely hood of a stress free wait and a satisfied result will near impossible. I would hope the cancelation process is far swifter than the ordering of my furniture, but won't be holding my breath. Unreliable, inconsiderate and embarrassing once you hand over money. Again thank you to the delivery men on the day, two fantastic guys that understand how a customer should be treated.”

Helpful Report

Posted 9 years ago

“My parents bought a stair carpet with underlay. The fitters decided not to put the underlay down as they said what was down was perfectly ok. No refund for the underlay - just stuck with a massive roll. The carpet has 2 massive track lines and a flaw in the weave. Been into the shop many times but each time they get fobbed off with another story. The best one yet is "although we sold it to you its not our responsibility if its faulty its the company who made it." Can you imaging going to a garage and buying a car and when it goes wrong being told not our fault mate go see the man I bought it off previous to selling it to you. This firm's aftercare is shockingly non-existent - the stress over this damn carpet has been a significant factor in my Mum's ill health. Once they've got your money they don't care. They really shouldn't be able to get away with it”

Helpful Report

Posted 10 years ago

“I concur the aftercare service is shockingly poor, don't bother ringing the shop you purchased the goods from either as they are not interested, all you are told is contact the after care service, don't ever expect a call back from them you have more chance of the queen calling you inviting you around for afternoon tea and cakes and to have a chat about how poorly her successive governments are at running our country. SCS stands for sofa and carpet specialist more like shocking customer services.”

Helpful Report

Posted 10 years ago

“The worst company for after care brought my sofa back in 2013 and still waiting for them to repair it. 1st they sent the wrong size 2nd they sent only 1 pc 3rd they sent wrong color. why they cannot give me a replacement. nobody from SCS has contacted me, i am having to do all the ringing round. thinking of taken them to court. STAY WELL CLEAR.”

Helpful Report

Posted 10 years ago

“Do not buy carpets from SCS, save your money & your stress levels when you realize how poor quality they really are. Customer service is non existent! About to go into battle again over unacceptable quality, the phone was put down on me by Nigel mid sentence! We have to write a letter& take into store!!!! Really! Disgusted!”

Helpful Report

Posted 10 years ago

“On 2nd carpet this year, 1st a line fault, cost us time & money, c/s was non existent at Coventry store! Now this carpet which cost nearly 1000.00 looks as though been down years! Now having problems again trying to sort it. No one wants to know. Got the money, now go away attitude! Phone put down on me while still talking. Nigel obviously never had c/s training!! Save your money, go anywhere but SCS!!!!”

Helpful Report

Posted 10 years ago

SCS is rated 1.5 based on 1,906 reviews