SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,886 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 22nd September 2025

Anonymous

NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely disgusted, disappointed & extremely angry. We had our corner sofa for 3 weeks, I was getting up of it and something gave way in the arm when I got up there was a hole. Contacted them arranged for technician to come out & they are putting it down to accidental damage & charging us for repair. When technician was here he stripped it down and to my astonishment it was hardboard. I would of liked a credit note because I would never of bought it if I’d of known it was so flimsy made. I will not let this go and will not be buying ( or any of my family) and as many people as I tell not to buy from SCS will be putting on social media. Very, very angry ex customer. Sylvia Williams”

Helpful Report

Posted 3 years ago

“Terrible company! Ordered a sofa in June 2021 and still waiting for it to be delivered. Dates are constantly changing as to when I will be able to schedule a delivery date. Absolutely zero communication. So as if waiting just over 4 months isn't enough, when it eventually arrives at the warehouse I will have to wait for them to actually deliver the sofa to my house. Avoid at all costs unless you're happy waiting a lifetime for furniture.”

Helpful Report

Posted 3 years ago

“So I went to the SCS show room and picked out a suite and tables and chairs and coffee table. We have since June when we first ordered been given 4 different dates for it to arrive the last notice was forJanuary at some point. With the economy the way it is and I can't see them being able to ship these items to the uk any time soon . I have no suite or chairs just now as we moved into our new home just shy of two months ago. I have asked for a refund now. I spent just shy of 5000 with them and I just don't trust they will be able to deliver. Will update if I get my refund without any hassles.”

Helpful Report

Posted 3 years ago

“Do not use this company! I have had the most horrendous carpet fitting, full agreement from the after care team that it is unacceptable and yet no action to resolve it. Constantly being told it all hangs on a response from one individual in the whole company which isn't forthcoming. They have fitted wrong items, different to what I ordered, made a complete mess of the fitting and also had me wait in for a whole day where someone was going to correct it only for no one to turn up. This has now been going on for weeks. I have made official complaints with no formal responses and requested information on how to escalate or details of the correct ombudsman to approach. They have told me verbally there is no escalation process, so they clearly expect me to just get bored and go away. The service has been absolutely horrendous from start to finish. Would not advise using this company for anything!”

Helpful Report

Posted 3 years ago

“Awful awful awful sofas. Worst quality I have ever brought. After 3 months look 10 years old. Sagging material on bottom cushions and sagging back cushions. Called them out and told to beat the he’ll out of back cushion st out into shape. And stretch the material out flat on seat cushions. Really ? After 2 months do you need to do this. Complete waste of money. Never will I use them again. I wish I kept my old sofas, still look smarter and newer than this pile of rubbish.”

Helpful Report

Posted 3 years ago

“I bought from SCS some yeras ago & ended up waiting around 8 month for delivery.Could lightning strike twicee ?? Yes it seems as my mums suit ordered in June has now been moved to Nov when it was promised for Sept.We only found that out today as we chased it up as we had tomorrow as its expected date at the warehouse.Horrendous firm.Order at your own risk.”

Helpful Report

Posted 3 years ago

“Had to put star in order to leave review. Aviod SCS at all costs if want decent furniture.!!!! After sales service waste of time suite delivered on time but noticed faults straight away. Unable to go to store have to ring customer service who took forever to write down my complaint but there again it was me paying for call. I have had a after sales person call to look at faults today, what a waste of time. Came in took photos said marks and puckering on suite were from packaging and would even out. Mark on arm would come off with damp cloth which he procceded to try didn't work. Only had suite 10 days and foam i paid extra for is sinking already he just said to alternate cushions which has already been done. Was not told at time of sale that i would have to be pumping cushions up constantlly to keep shape. Quality was not what was expected at all ones seen shops must be of better quality to get people to buy.”

Helpful Report

Posted 3 years ago

“Terrible company ordered and paid for an endurance sofa in July ,was told would be delivered the end of October.Had my delivery time moved 5 times since buying now telling me that will be middle of December before delivery I’m sick of it .DO NOT BUY FROM SCS they are dishonest ,promise you things they can not deliver just to get your hard earned money !!”

Helpful Report

Posted 3 years ago

“ABSOLUTELY INCOMPETENT ADVICE GIVEN by Customer Services on AFTER SALES. On Order number S00965418235 I wanted 3 Months for these items to be delivered which were delivered today BUT the guys could not take the 3 Seater up the stairs due to the bendy staircase and Lift WHICH was EXPLAINED to the Sales Assistant at the time of purchase and was Assured it would be OK as the deliverers were experts. Unfortunately I had to contact SCS customer services on 4 occasions to explain but they left me to my OWN devices to arrange for an UPHOLSTERER via his email at my Expense to sort it out. This is the WORST after sales service I have Dealt with. They have got my money now and that is ALL that matters. I shall be in time contacting WATCHDOG to EXPOSE this Company and alert people to steer clear of their promises.”

Helpful Report

Posted 3 years ago

“Carpet fitter appointed by SCS damaged room. SCS not interested. Customers service rubbish. Dont buy from them.”

Helpful Report

Posted 3 years ago

“Carpet fitters left all of the rubbish also there was bits of the carpet fluff everywhere I had to hoover up the mess it was unbelievable they take no pride in how they left the house Also free fitting is only for standard fitting what that is I don't know was charged an extra £70.00 on day if I didn't pay they were not going to fit had to pay as I had already waited 3.5 months for the carpet”

Helpful Report

Posted 3 years ago

“No stars allocated.Do not shop at this company please keep away.It has been a complete nightmare from day one.Waited 4 months for a carpet and no communication from the store.Unable to ring the store had to hang on for a long time and this was directed to a call .centre.All communication was initiated by myself.Had already paid full amount of invoice.Kept giving me dates and still no purchase received.No customer service at all.Extremely dissatisfied with the whole experience.Please be aware do not expect good customer service from this Company!!”

Helpful Report

Posted 3 years ago

“Bought 2 large sofas,had repaired 3 times stitching falling apart,demanded to speak to a manager,not one available said he would ring back in 72 I said I bet you don't,they didn't,offered to replace to cushions so they would match,what about the other 6 ? Complete sharks”

Helpful Report

Posted 3 years ago

“What a scums. bought a sofa from these as*holes and the sofa seat got flat within few years. Their technician inspected furniture and listed whats needs to be fixed and these scums disagree to get it fixed while its still under the warranty and i did pay extra ££ for extended warranty services.. they claim that as it takes more than 6.5hour to get it done and they disagree to get it sorted. Avoid them cus they will Rip u off and take no action in regards of aftercare. Reported to trading standards”

Helpful Report

Posted 3 years ago

“Communication issues from day 1. Delayed due to communication. Carpets laid with wrong underlay, damage to my property, door bars poorly fitted and damaged, carpet not laid correct too slack. Complaints ok as executive office okay but fail to answer questions and try and hide behind terms and conditions that are not in the terms and conditions. No guarantee regarding refitting carpet basically if it fits after new underlay it fits. No diligence or care about customers once they have your money. Be warned fitters are classified as agency, you have no contact or ability to contact the fitters until they turn up at your door. No checks no management of them if they do a good job its pot luck.”

Helpful Report

Posted 3 years ago

“Worst company I have ever dealt with. Appalling service and refusal to reply to emails and messages Horrible company”

Helpful Report

Posted 3 years ago

“Avoid the Croydon Branch Will not recommend anyone purchasing furniture from this store, great in terms of selling and winning you over to purchase, Jamie Johnson (store manager) sealed the deal. Been in constant battle to get an issue resolved regarding a rug I ordered with my sofas. Realised the rug was missing from the order this was in July. Contacted ScS to explain what has happen, said they were going to contact the store manager and should receive a response in 72 hours, nothing after that time No call, no email. Ended up going into the store, Jamie told me he will sort it and I’ll we’ll get an updated confirmation within the next hour or by the end of the day, no email. This went on for weeks and it took me to write a review on here to get any form of response, I was looking to cancel the whole order. Finally, got it resolved, he sent me an email on 30th August to say my rug is ordered and on the system. Looking forward to receiving my sofas and rug in September, which was scheduled for the 24th, happy days! Received an email saying outstanding balance was due to be paid, received this email on the 16th September…cool. Could of paid this online but decided to call them. Paid the balance off only to be told I will not be getting my sofas until first week of October…huh?! Where was the update? Had not receive any communication to say the date had changed, the guy on the phone couldn’t tell me why, this inconvenienced me as it meant a further few weeks without sofas but was prepared to wait….So we fast forward, received a text 25th September to say that my sofa and rugs will be received on the 5th October…ok. So today called up just to follow up that my delivery is happening tomorrow, the guy told me yes, relaying my order, but guess what no rug!!! Apparently the store manager cancelled the rug, why?! 1. Without telling me and 2. I have not received a refund. Contact ScS again as you can not go directly to the the store, they sent an urgent email to the Mr Jamie but out of curtesy he had not bothered to respond. So I have to wait 72 hours which is way after my delivery date. I have put a request in to cancel the whole order only to be told if I do I have to pay 25% of the order because I am cancelling and the goods are already at their distribution centre, but just for the inconvenience this should be waivered. Now I have to accept a part order which I am not happy with and as for Jamie avoid him like the plague, as it was his fault in the first place why I am experiencing this problem. Lack customer service and unprofessional. Would you think ScS would be eager to resolve the matter but they are hell bent on sticking to their policy, so won’t go outside the box to try and help the situation.”

Helpful Report

Posted 3 years ago

“I ordered 2 leather sofas 12th of June was told delivery would be around 24th September. Kept end of September in mind and contacted them when they asked me to pay the balance (which I did) and asked them as I am 79 and live alone would they move my old furniture into the next room. Answer was no. So I paid to have it moved ready for the delivery. Now my furniture is not due into the warehouse until the 25th October so I will be lucky to have it before November. I'm too old to be sitting on my poufee or the floor. Wish I had seen this site earlier but SCS have made finding unfavourable reviews difficult to locate. Why they push sales when they cannot deal with the ones they have is beyond me. Now really worried about what quality my furniture will be.”

Helpful Report

Posted 3 years ago

“Absolute shambles, order placed and paid in full in May and still no delivery despite assurances to the contrary. Messages left and no call back, emails unanswered they have now broke their own Terms and Conditions so refund requested; no reply, do not touch this mob....EVER”

Helpful Report

Posted 3 years ago

“We've had issues with 2 x La-Z-boy Recliners costing over £1200 each. We have had them for 22 months in our Static Caravan which is only used by ourselves so really only about a year's use. The "leather" has started peeling off. We had extra insurance but "leather" only covered for 1 year. Paid £60 for someone to come a find out why only to be told its hair oil so not covered. The leather care kit they sold us is useless. Absolutely raging as we also have a 13 month old La-Z-boy corner sofa costing over £3,500 in our house and it feels as though to "leather" has deteriorated on headrest and arms.”

SCS 1 star review on 29th September 2021

Helpful Report

Posted 3 years ago

SCS is rated 1.5 based on 1,886 reviews