SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,855 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse customer service I've ever experienced! Afer waiting 6 werks for a coffee table to be delivered and assenbled, the delivery guys weren't able to assemble it & damaged it whilst trying, so it was taken away & a new one re-ordered, on the proviso I didn't have to wait another 6 wks. After many phone calls & being in queues for ages I was eventually given another delivery date - 2 wks after I was told it was at the warehouse! Was given a delivery slot the day of delivery, & when it got to more than 2 hrs late I made yet another call, & was told they'd broken down! More than 4 hrs late the delivery men arrived & tried leaving without assembling it, & told me they didn't have time to do it!! I said I'd paid for it to be assembled, so after some arguing they agreed to phone their boss, who said they had to assemble it. They said the box had been taped up & when they opened it, it was the same damaged table that had been returned 5 weeks earlier!!!! For the 2nd time I was left with no table & instead, hundreds of polysterene balls all over my floor!! I then had to make numerous phone calls, with X saying Y had to tell V before W could give me a refund of my money, which SCS had had for 12 weeks!! Who would've thought just wanting a coffee table would be so stressful & still not even have 1 at the end if it all! I'd never ever purchase anything from SCS again”

Helpful Report

Posted 3 years ago

“We where promised our sofa delivery would be mid December. Just got an email from them saying it will come 14 th January 2022 . It sounds like all there products are made abroad and not in this country. (Same on you ) They are trying to blame the shipping companies. Why make a promise they can not keep . I will be cancelling my order and making a show when I go in the shop to do this . KEEP WELL AWAY I will also be cancelling the carpet that I've ordered off them to be fitted day before delivery of suite.”

Helpful Report

Posted 3 years ago

“Scs are the worst company, who has text a review following my partner giving them a bad review to say they don’t come out to houses to see if there couches fit nooo you employ staff who don’t know the product even though we were told it comes apart he fails to say that even though she reckons she didn’t anyway stick your couches we have two coming before Christmas”

Helpful Report

Posted 3 years ago

“A company can be all glitzy and have a fab sales team. The can keep in contact with you by email to remind you of delivery and fitting. But if they then let you down with fitting and delivery after months of waiting and preparation for the day, it is all for nothing. After weeks of waiting for a delivery and fitting of my carpet they did not even have the decency to let us know they had overbooked. Only once we had been left waiting, not being able to get through to the office and being cut off we had to go to the store and wait for 1 hour while they unsuccessfully tried to resolve the issue. Got to wait again now without a stair carpet. We have a suite coming from them as well. I am not filled with hope.”

Helpful Report

Posted 3 years ago

“Have been in an ongoing dispute for a year now.first sofa delivered,snapped in half,took numerous calls and visits.replacement of same sofa had cushion that wasn't even sewn.visited store,new sofa,diff design picked,double price in July.phone call on day of delivery to safe damaged,wait another 10 weeks.phone call 2 days ago asking WHEN we would visit to order sofa,seems shop forgot about my last visit.paid nearly £700 now off my bill,in process of asking to cancel and get all my money back,watch this space....”

Helpful Report

Posted 3 years ago

“When we ordered our 3,300 pounds two seater and three seater leather couch we were told by the woman who dealt with us it comes in bits and gets put together in our second floor three story house we have been waiting from June they turned up and it does not break down it’s a fixed unit now she denies saying it to us both but she dam well did we are without furniture and now been told they can get someone to take it to bits and charge us 300 pounds the cheeky pigs even though the delivery guys told us they had another suit there on there van that won’t fit and by the stars you scs have got your not worth one disgusting treatment see how this unfolds”

Helpful Report

Posted 3 years ago

“Had a carpet fitted today, looks nice but some damage has been done to my cupboard doors, SCS said they are not responsible as its down to the fitters....they provide the fitters....I contacted them and was asked if I still had some paint as I could repaint it. My room was done by a professional decorator.....I paid £75.60 for fitting why are SCS passing the buck....afterall I bought my carpet from them and would expect perfection from start to finish this was not the case”

Helpful Report

Posted 3 years ago

“Five carpets ordered early August, paid for in full. Expected fitting date was 10th Sept, which came and went without contact. Each week we were told "I promise it will be next week" but they never called and we would have to chase. Finally three carpets came in and we were told we could have those ones fitted, as we'd now been without carpet for several weeks. However instead of arranging it the store manager called and said we had to wait, you guessed it, "one more week" and he "promised" the other carpets would be in. They weren't. He eventually agreed to a split fitting. Another three weeks of "just one more week" from the store manager, along with some very poor behaviour from said store manager. We finally emailed to say relations had broken down and we would be approaching our bank for a Section 75 charge back as they refused to refund and had not supplied the goods. We were then referred to a head office complaints resolver. She admitted the final carpet had only just been made and should be ready for ir transport from Belgium. The carpet which the store manager had said "was refused because it wasn't in its full shipment and had been sent back to the North Sea" was magically found. Within 10 days all the missing carpet was installed, although not the tidiest. It was an awful mess, caused a lot of stress and until Head Office got involved we didn't get any where. Extremely unhappy at spending more than two months without carpets, being constantly lied to by an over friendly manager and having to constantly contact SCS. I would advise everyone to buy elsewhere. SCS are shoddy scam artists and if they think they can get one over on you they will.”

Helpful Report

Posted 3 years ago

“We bought corner sofa delivered end of July within 3 weeks the arm was broken. I got up from sofa using the arm next thing there was a bang upon further inspection a technician came out 6 weeks later & the wood had cracked. His report was accidental damage & wanted to charge me for repair. I complained and they said a senior technician agreed with 1st technician although he never came out to inspect it, so how can he possibly agree. There is no way it’s accidental damage as I was just getting up off sofa it is obviously defective. Will NEVER EVER & my family and friends buy from this company again they are a disgrace!!!”

Helpful Report

Posted 3 years ago

“We paid £2200 for sofa and £250 for extended warranty. Manager said they can not repair it but can offer £400 and collect the sofa. Any advice please?”

Helpful Report

Posted 3 years ago

“Having promised my carpet would be in for today the 4 th of November I've had no word to say that my carpet is in now for delivery this is my 4 th carpet since June the first two came damaged and the third one was the completely different carpet I chose wrong colour and it was the most thin thing you have seen the manager in the store ordered the wrong one I have paid for this shoddy service by S C S and I expect my carpet before Christmas”

Helpful Report

Posted 3 years ago

“I had Bought a sofa for over £2400, It had given me 10 year guarantee for leather, structure and spring. Plus I had bought 5 years accident damage policy for extra £300 within three years time of owning the sofa, I cannot even sit; All springs have came out from the bottom of the sofa, inside fabric torn, the structure has changed as well as the leather texture has creased. I claimed the sofa through insurance and they have stated all these problems are not covered within the insurance policy. There was no benefit from the insurance policy if it did not cover the damages. Very cheap quality sofa and can not recommend to anyone unless you want to waste your money.”

Helpful Report

Posted 3 years ago

“I am absolutely disgusted, disappointed & extremely angry. We had our corner sofa for 3 weeks, I was getting up of it and something gave way in the arm when I got up there was a hole. Contacted them arranged for technician to come out & they are putting it down to accidental damage & charging us for repair. When technician was here he stripped it down and to my astonishment it was hardboard. I would of liked a credit note because I would never of bought it if I’d of known it was so flimsy made. I will not let this go and will not be buying ( or any of my family) and as many people as I tell not to buy from SCS will be putting on social media. Very, very angry ex customer. Sylvia Williams”

Helpful Report

Posted 3 years ago

“Terrible company! Ordered a sofa in June 2021 and still waiting for it to be delivered. Dates are constantly changing as to when I will be able to schedule a delivery date. Absolutely zero communication. So as if waiting just over 4 months isn't enough, when it eventually arrives at the warehouse I will have to wait for them to actually deliver the sofa to my house. Avoid at all costs unless you're happy waiting a lifetime for furniture.”

Helpful Report

Posted 3 years ago

“So I went to the SCS show room and picked out a suite and tables and chairs and coffee table. We have since June when we first ordered been given 4 different dates for it to arrive the last notice was forJanuary at some point. With the economy the way it is and I can't see them being able to ship these items to the uk any time soon . I have no suite or chairs just now as we moved into our new home just shy of two months ago. I have asked for a refund now. I spent just shy of 5000 with them and I just don't trust they will be able to deliver. Will update if I get my refund without any hassles.”

Helpful Report

Posted 3 years ago

“Do not use this company! I have had the most horrendous carpet fitting, full agreement from the after care team that it is unacceptable and yet no action to resolve it. Constantly being told it all hangs on a response from one individual in the whole company which isn't forthcoming. They have fitted wrong items, different to what I ordered, made a complete mess of the fitting and also had me wait in for a whole day where someone was going to correct it only for no one to turn up. This has now been going on for weeks. I have made official complaints with no formal responses and requested information on how to escalate or details of the correct ombudsman to approach. They have told me verbally there is no escalation process, so they clearly expect me to just get bored and go away. The service has been absolutely horrendous from start to finish. Would not advise using this company for anything!”

Helpful Report

Posted 3 years ago

“Awful awful awful sofas. Worst quality I have ever brought. After 3 months look 10 years old. Sagging material on bottom cushions and sagging back cushions. Called them out and told to beat the he’ll out of back cushion st out into shape. And stretch the material out flat on seat cushions. Really ? After 2 months do you need to do this. Complete waste of money. Never will I use them again. I wish I kept my old sofas, still look smarter and newer than this pile of rubbish.”

Helpful Report

Posted 3 years ago

“I bought from SCS some yeras ago & ended up waiting around 8 month for delivery.Could lightning strike twicee ?? Yes it seems as my mums suit ordered in June has now been moved to Nov when it was promised for Sept.We only found that out today as we chased it up as we had tomorrow as its expected date at the warehouse.Horrendous firm.Order at your own risk.”

Helpful Report

Posted 3 years ago

“Had to put star in order to leave review. Aviod SCS at all costs if want decent furniture.!!!! After sales service waste of time suite delivered on time but noticed faults straight away. Unable to go to store have to ring customer service who took forever to write down my complaint but there again it was me paying for call. I have had a after sales person call to look at faults today, what a waste of time. Came in took photos said marks and puckering on suite were from packaging and would even out. Mark on arm would come off with damp cloth which he procceded to try didn't work. Only had suite 10 days and foam i paid extra for is sinking already he just said to alternate cushions which has already been done. Was not told at time of sale that i would have to be pumping cushions up constantlly to keep shape. Quality was not what was expected at all ones seen shops must be of better quality to get people to buy.”

Helpful Report

Posted 3 years ago

“Terrible company ordered and paid for an endurance sofa in July ,was told would be delivered the end of October.Had my delivery time moved 5 times since buying now telling me that will be middle of December before delivery I’m sick of it .DO NOT BUY FROM SCS they are dishonest ,promise you things they can not deliver just to get your hard earned money !!”

Helpful Report

Posted 3 years ago

SCS is rated 1.5 based on 1,855 reviews