seanhanna Reviews

Name: seanhanna
Rating: 4.69

4.7 Rating 1,720 Reviews

93 %

of reviewers recommend seanhanna

Company Reviews

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4.7

Based on 1,720 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

34745299

Email:

sales@seanhanna.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete rubbish service. I just wasted 25 precious minutes in canary wharf as a hairstylist was trying to sell me some expensive shampoo instead of cutting my hair and said my appointment will be 25 mins longer than usual. She was the one who wasted my time and now she said she needs extra money. I walked out with out a hair cut very disappointed.”

Helpful Report

Posted 9 years ago

Sorry to hear about this Lalitha - We are looking into this for you and will be in touch.

Posted 9 years ago

“Went to Worcester park as a model got my hair done by a young girl called Lotte she had no idea what she was doing was such a terrible hair cut seriously messed up my hair went to rush and they've sorted it and said it was completely uneven I will never be coming back to Sean Hanna very sad but I don't trust no more also the salon was very untidy and dirty”

Helpful Report

Posted 9 years ago

We are very sorry to hear what happened to you on your visit. We are looking into this now with our Worcester Park manager. Could you contact mia@seanhanna.com so we can try to regain your trust.

Posted 9 years ago

“Recently went to Bristol Branch for a scheduled appointment. Had to wait a long time ( at least 40 minutes) to be seen. This happened before. What is the point of making appointments if they cannot be kept within a reason ? Was not offered anything to drink either. The new loyalty scheme is not very rewarding either. It was by far better under the previous scheme where 10% discount applied and 30% on the 6th visit . Very disappointed with this Branch as service has deteriorated over the last few months . I am considering a different salon.”

Helpful Report

Posted 9 years ago

Very sorry to hear about this. Could you contact mia@seanhanna.com so we can get more details and try and resolve this for you.

Posted 9 years ago

“Booked an appointment three weeks in advance for 1.20 pm at your Bristol Salon. On the day of the appointment the stylist went home sick. As I had already left home I agreed to another time of 2.40 with another stylist who was with another client so I was asked to come back at 3.15. At 3.15 I was given a chair and robe and consulted with the stylist, who then returned to her the client she was still working on. At 3.45 I removed the robe and got up and left the salon very disappointed indeed.”

Helpful Report

Posted 9 years ago

Hi Brenda, so sorry to hear about this. Could you contact mia@seanhanna.com with more details so we can get in contact with our Bristol manager and resolve this for you.

Posted 9 years ago

“I used to love going to the Canary Wharf branch. But recently the service has not been the same standard. - No more calls day before an appointment. - My hairdresser was changed without telling me in advance and new person was quite rough (I was actually afraid to get cut). - The new reward scheme is a joke (£65 paid gives me £0.65 - whereas before I used to get 10% off so £6.50). Seriously thinking about leaving them after being a regular customer for 5+ years!”

Helpful Report

Posted 9 years ago

“This was the worst haircut that I have ever had. I begged for it not to look like a helmet but that is what I got - a boring helmet with the fringe cut far too short on one side. I was so disappointed. My previous haircut was done in California, when I was visiting my children, and the style and brilliance of that cut was still clear but also, I had brought in a PHOTO of it when it had just been done, showing exactly what I wanted, but did not get. Then, to top it all, the two who did my shampoo and cut then stood at the counter when I was about to pay, implicitly demanding a tip, making me feel so annoyed ( I thought that a tip is supposed ' to indicate pleasure' and is voluntary) that the tip I gave was grudgingly given. I have always taken the tip I choose to give to the persons involved. I only realised the full horror of my cut after a few days, when I had washed and dried it myself. It is AWFUL”

Helpful Report

Posted 9 years ago

Hi Elizabeth, We're very sorry to hear about your experience. Could you contact Mia on 0208 540 5967 so we can find out more details and look into rectifying this for you as soon as possible. If you prefer email you can email mia@seanhanna.com. Kindest regards, Jessica

Posted 9 years ago

“I apologize for my other post I have realised I shouldn't of put my opinion up on this site”

Helpful Report

Posted 9 years ago

“After visiting a different branch this time the Sutton branch (1st Epsom another story!) I was hoping for a better experience... Had my roots coloured this afternoon, was 8 minutes late for my appointment which wasn't an issue for the colourist as she was busy with another client, 20 minutes later she comes over no apology just straight to it, no drink offered either, once she'd finished the application that was the last I saw of her.. Somebody else washed my hair & rough dried as they had no one to style it properly. Not once did the colourist come back and check I was happy with the colour & since I had a disaster in Epsom where they had to re colour my hair twice in the same appointment no apology then either they just blamed my hair for the 2 tone I was left with which I had to point out, I would have expected someone to check I was happy. Your Bristol & Canary Wharf branches seem to receive good reviews but I'm very disappointed in both Epsom & Sutton.”

Helpful Report

Posted 9 years ago

“Dreadful service for a lot of money. Took 4 hrs and I was told it would be 2.5 hrs. Their toilet had broken and they asked me to use the packed restaurant's toilet next door when I had a head full of colour and foils and a cape on and it was raining. Stylist was running nearly half an Hr behind and didn't apologise. I was left waiting with just a drinks menu but no drink. I was left reclined at the basins for 25 mins and my neck and back really hurt, I had already explained to the stylist that I suffer from arthritis. Then when I sat up and said something the stylist snapped and said 'well if her neck hurts then just wash the toner off now' he said this INFRONT of me to a junior staff member. I couldn't even have a proper blow dry as I had to go because they took so long. Yet everyone walks around with an air of extreme importance. It seems the stylists come first and not the paying client. Dreadful.”

Helpful Report

Posted 9 years ago

Hi Nicola, I'm very sorry to hear about your negative experience. We would really appreciate it if you could give our head office a call on 0208 540 5967 and speak to Mia so we can help rectify this for you as soon as possible. Alternatively you can contact her via email mia@seanhanna.com.

Posted 9 years ago

“My hair was totally messed up I have avoided hairdresser s for for last few months now. From som3one who went every 2-3 weeks ergh amazing how u can call a hairdresser a ccertain level of exper...........,, in fact I dont even wanna waste my time doing this”

Helpful Report

Posted 10 years ago

Hi Nick, we are terribly sorry to hear of your negative experience at one of our salons. We would really appreciate it if you could contact Mia - who deals with customer care on 0208 540 5967 so we can gather some more details & help rectify this for you as soon as possible.

Posted 10 years ago

seanhanna is rated 4.7 based on 1,720 reviews