SEEDSMAN Reviews

Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

4.5 Rating 12,541 Reviews

88 %

of reviewers recommend SEEDSMAN

4.5

Based on 12,541 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Alexander Luft

6123

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“To begin with I had problems logging on to your site which was eventually fixed. Then I had problems trying to change my password which you recommended me to do. This too was eventually fixed. I then placed an order for Black Sugar which I thought would make a change and was surprised that you included 10 free of the same variety. I should have read ALL the reviews as other people had problems with germination. I have a degree in commercial horticulture and was surprised at the very poor germination of Black Sugar. I believe the grower had a problem with gibberellic acid as the seeds left a yellow stain on the paper. The following day I placed an order for Pineapple Chunk which I have grown before and have had success with which was lucky for me.! Within 48 hours of using the same method, I had a 100% successful germination and they are now growing happily.!! Your offer of 5 seeds from your selection was unacceptable as my choice was limited.! I have however accepted your offer of credit for 85.09 euros to my next order. As a repeat customer, I hope to order again shortly and hope that none of the above problems reoccur.! Regards Mike.”

Helpful Report

Posted 1 year ago

Hi Michael - thanks so much for your review. We are really grateful for it and the level of detail that you include. Its super helpful for us. We have had multiple tech issues through this year which we are now coming out of, the site is running smoothly and we have more improvements to come. We will look into your comments on the Black Sugar and do a review of that strain. In the meantime thank you for your loyalty to our site when products and service haven't been up to the high standards we would like. Best Regards Seedsman

Posted 1 year ago

“Ordering and shipping was smooth and quick. Product has proven to not be as reliable as the seller claims, so far.”

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Posted 1 year ago

Thanks for the review. We test our seeds rigorously. Seeds are only sold if they test over 95% germination. if you have any issues get in touch with our customer service team.

Posted 1 year ago

“I was surprised to see that the green crack seeds I purchased were auto flower, which I did not want. I did not see that listed though I could have missed it. Too bad!”

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Posted 1 year ago

Bryan, if you got the wrong seeds get in touch with customer service. If you didnt get the wrong ones but made an error get in touch still and they will do their best to make the situation better for you. We are here to help. Thanks for your review.

Posted 1 year ago

“I received my seeds that ordered in a reasonable amount of time but I never received the free seeds the promotion was iffering”

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Posted 1 year ago

Many thanks for your review. If you were missing seeds from your order then please get in touch with our customer service team who will respond to you fast.

Posted 1 year ago

“Dissapointed with quality of seeds for cost. 3/6 never sprouted.”

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Posted 1 year ago

Thanks for your review. Please get in touch with our customer service team.

Posted 1 year ago

“Have had success with your brand but more bad then good have had a lot problems with seeds arrive damaged or no good bad genetics even undeveloped seeds if you pride yourself on your products protect it better before shipping and make shore there viable good seeds”

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Posted 1 year ago

Thanks for your review. We do test all our seeds rigorously - we cant check all suppliers brands when the packaging is closed but if you do have issues please speak with our customer service department who will be happy to help.

Posted 1 year ago

“Didn't get my order right the first time and when they did you would think they would send you free seeds”

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Posted 1 year ago

Many thanks for your review. I am sorry we didn't get your order right first time. Please speak to our customer service team and i am sure they will offer you a discount code on another order.

Posted 1 year ago

“Seeds didn't germinate.”

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Posted 1 year ago

“Package was returned to sender Website did not include free seeds”

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Posted 1 year ago

Thank you Sean for taking the time to let us know your experience with SEEDSMAN. We apologize that your package was returned to you and we understand how disappointing that can be. If you have not already, please email our Customer Support at support@seedsman.zendesk.com with your order details and we will be happy to take a closer look and see what resolutions can be made for you. Kindly,

Posted 1 year ago

“First time customer, placed an order, received confirmation that it was shipped. two weeks after that date I was told that the seeds were not available. Not a great introduction. Perhaps I’ll return at a later time.”

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Posted 1 year ago

Thank you for your review! We appreciate you taking the time to let us know about your experience with SEEDSMAN. We apologize for the inconvenience you ran into with your first order. We are sorry that two weeks after placing your order, you were told that the seeds were not available. That was an unexpected occurrence that shouldn't have occurred. We'd really like to make this situation better. Is there anything that we can do to make up for your trouble? We hope to see you again in the future as we value you as a customer.

Posted 1 year ago

“3 of the 3 seeds I was sent did not make it past the sewing stage.”

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Posted 1 year ago

Thank you Matthew for taking the time to let us know about your experience. We're sorry to hear that three of the seeds you were sent didn't make it past the germination stage. If you would be kind enough to fill out the germination for on our website, we would be more than happy to have these replaced for you! Thanks

Posted 1 year ago

“While my seat arrived promptly, I purchased only one to see if the quality was up to the gossip. The seed itself was cracked and never germinated, I am an intermediate grower, and I’ve never had problems with germinating seeds, so I’m not sure what the problem is.”

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Posted 1 year ago

Thanks for providing your feedback, Jordan. We truly apologise for any inconvenience this may have caused. If you would kindly fill out our germination form on our website, we would be more than happy to get this replaced for you. We look forward to making this right for you.

Posted 1 year ago

“1-I don't know why it took so long to approve a Creditcard order. 2-I had placed an order in mid July, took approx. a month and a half to get delivered. I was hoping to have two months to plant and harvest. 3-The season is gone and I lost the window of planding and harvesting in time. I now have to wait till next season. 4-Your payment method Sucks. I don't understand why it's so hard to pay.”

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Posted 1 year ago

Thank you for taking the time to let us know about your experience, Andrew. We apologize for the inconvenience caused, especially related to the time it took to approve your credit card order and the difficulty you experienced with our payment method. We are constantly working on improving the ease of payment and take your feedback seriously. We unfortunately had a huge backlog of orders due to issues in a warehouse change however this is all sorted now. We hope you will give us a chance to make things right in the future. Apologies again.

Posted 1 year ago

“Did not receive order on time. When you're support contacted me they were sending me free things and didn't receive those. This was a deasater”

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Posted 1 year ago

Thank you very much Keith for giving us your feedback. We appreciate you taking the time to let us know about your experience. We are sorry to hear that your order did not arrive on time and that our customer service had sent you freebies without success. If you would be kind enough to reach out to us at support@seedsman.com, we would be happy to look at getting this made right for you! Thanks again for the feedback.

Posted 1 year ago

“Order placed on 30 June, received an email saying order shipped which never happened. After numerous emails, order shipped over 30 days later.”

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Posted 1 year ago

Hey William, we are truly sorry for the inconvenience this must have caused you. We are however glad to hear that you received your order and we wish you the best of luck with your grow!

Posted 1 year ago

“Found What I wanted On your site, Placed My order which qualified me for 6 free seeds, received my package, found the seeds I paid for but the free seeds were nowhere to be found. I have emailed seedman twice with no resolution to this point.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with us, Michael. We are happy to have gotten this resolved for you but apologise for the delay. Regards.

Posted 1 year ago

“when I get seeds from yall only half pop. Happened on this order and the one before it. I won't be ordering again.”

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Posted 1 year ago

Thank you so much, Ralph, for letting us know about your experience. We really appreciate you taking the time to review us. We apologize that only half of the seeds you ordered popped in both this order and the one before it. If you would be kind enough to fill out our germination form on our website then we would be more than happy to get these replaced for you. Thanks again.

Posted 1 year ago

“Have a large selection,but out of stock alot. It took over a month to receive my order!”

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Posted 1 year ago

Thank you so much for your feedback, Joe. We really appreciate you taking the time to share your experience. We're sorry to hear that our selection is often out of stock and that it took you over a month to receive your order. We've had a large back end of orders which was why yours was delayed. This is now cleared up, however, we apologise for the inconvenience this must have caused.

Posted 1 year ago

“Took forever to get delivered after i ordered, customer support took days to respond when I brought up my issue. Over 2/5…very poor communication and took a month to get delivered.”

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Posted 1 year ago

Thank you for your feedback. We appreciate your taking the time to write and let us know about your experience. We are sorry that it took forever to get your order delivered and for the slow customer support response when you brought up your problem. We apologize that communication and delivery took a month to arrive and are sorry for the inconvenience caused. To make it up to you, is there anything we can do to improve our service in the future? Your feedback is highly valued and we would like to use it to make the customer experience much better.

Posted 1 year ago

“Order arrived fairly quickly. But did not receive what I ordered. I ordered lemon haze and received silver haze which no seeds germinated at all !! Gave it 10 Dayan nothing ! Been growing for 10 years so I know what I am doing. The apricot orange xl every single one germinated. I would like my lemon haze seeds please”

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Posted 1 year ago

Thanks for the feedback, Mitch. We apologise for this however are happy we could get the lemon haze sent out to you. If you have anything else we can help with please don't hesitate to reach out. Thanks.

Posted 1 year ago

SEEDSMAN is rated 4.5 based on 12,541 reviews