Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“Three of my Seeds were cracked out of five seed so the review is not that good”

Posted 1 year ago

Many thanks for your review. If your seeds arrived cracked then please let our customer service team know and ideally show them some photos - that is not normal. Regards Seedsman

Posted 1 year ago

“Didn't send freebies. Third order in a row without free seeds. Will not shop with company ever again.”

Helpful Report

Posted 1 year ago

Hey - we have moved around our promotions a little - and are continuing to review. If you didn't receive free seeds when you should have please contact our customer service team who will be pleased to help you. If you didn't receive free seeds because you didn't buy seeds that were in a free seed promo then we suggest looking at our promo page a little more. We will continually have free seed promos but they are not available on everything. Best Seedsman

Posted 1 year ago

“6 out of 10 haven't germinated.”

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Posted 1 year ago

Hey - many thanks for your review. We do test seeds from all the batches of seeds that we sell under our own brand and hold our suppliers to the same high standards. So we are confident with the viability of the products we sell. This said these are live products and customer competencies and environments can vary. If you think we have some responsibility please reach out to our customer service team. Best Seedsman

Posted 1 year ago

“I Feel like I was duped or tricked with a misleading advertisement about buying any 3pks and recieve a 3pk. I bought a 3pk and it just rang me out. Confused, I contacted customer support and was basicly told "sucker!!!" you should have paid closer attention to the wording! Well, it's sad that your advertising dept. opted to use a play on words the way they did. The word "PACKS" Would imply multiple packs. Whereas 3pks typically implies packs with 3 seeds in them. Anyways, I never would have made the purchase at that price without receiving free seeds as I can always get free seeds with purchases from most of your competitors. My previous purchase from you was fine as well as the product but after this experience I'll likely not purchase again.😉”

Helpful Report

Posted 1 year ago

Hey - many thanks for your message. Whilst most of our customers have understood the nature of the offer from the way it was presented you are not alone in making the error. Our team are looking at how they can present it clearer, and i have asked our customer service team to contact you to get you a free pack. Best Seedsman

Posted 1 year ago

“I got two of the items I ordered, did not receive the Northern Lights Auto pack I orderedd.”

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Posted 1 year ago

Hey - thanks for this review. I am passing it on to our customer service team who will be in touch. Best Seedsman

Posted 1 year ago

“Seeds arrived in a very timely manner. Perfectly packaged. However, there has been absolutely no sprouting at all from the day I planted them 17 days ago. I've done everything I'm supposed to do. They are growing indoor and the temperature is kept between 72 degrees and 80 degrees. They get plenty of sunlight and darkness. I'm at a loss and very confused, even more, upset.”

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Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I have purchased seeds from Seedsman for several years. I have also purchased only feminized seeds. I purchased 10 Peyote WiFi Feminized Seeds and 10 Galat OG Feminized seeds on 1/12/22. When I planted the seeds about 4 months ago, one of the WiFi seeds was a male. Since I purchased Feminized seeds, I did not recognize the male plant until it had all of the plants. Resulted in all seeds wasted.”

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Posted 1 year ago

Thanks so much for your review. I am sorry to hear you have had issues. Can you please get in touch with our customer service team - we are keen to learn more and get you sorted. Best Seedsman

Posted 1 year ago

“I ordered your product because in bold print it said “ Buy any one, three or five pack from any breeder and receive A pack free At check out. Evidently there were small print I never got to order a free pack. I will look harder for the small print next time.”

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Posted 1 year ago

Many thanks for your review. I am sorry to hear you feel misled. The pick and mix promo is a new one for us - i have taken a look and can see where the error lies - and whilst the small print is very short and right by the other text we will see if we can improve it and i will ask CS team to be in touch to get you sorted a free packet as a commercial gesture. Best Seedsman

Posted 1 year ago

“I ordered badazz og cheese and nothing germinated sad for me all 5 seeds my fuel D og only 2 germinated and there stunted......I love the prices”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. This said these are live products and competencies vary so we try to help customers if they have issues. Get in touch with our customer service team. Best Seedsman

Posted 1 year ago

“My order was processed and shipped in a timely maner, but when I looked at my order I was short two seeds. I reported this to you and have not heard back. I was charged for a 3 pk of seeds but there was only 1 in the pk. Please send me the two m issing seeds. Thanks...”

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Posted 1 year ago

Our apologies for the error one of our customer service reps will be in touch, and will get you sorted. Best Seedsman

Posted 1 year ago

“Only two of the three seeds I ordered germinated.”

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Posted 1 year ago

Hello, Thanks for leaving us a review! If you have not already, please reach out to our support team by emailing support@seedsman.zendesk.com we will be happy to assist you with a germination policy claim. You can find this policy here: https://support.seedsman.com/hc/en-us/articles/360017705717-60-Day-Germination-Policy

Posted 6 months ago

“Order and delivery were a 5 star experience however, the product and customer service follow up so far, is a 2. I paid $28 for a box of Seedman rolling papers and only received a single pack! At first, I thought it was a joke, but I’m still waiting on the issue to be resolved. Please send me the box of papers or otherwise I will be forced to send my rolling papers back for a full $28 refund! Your rolling papers are really good but not worth the current price I’ve paid for a single pack.”

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Posted 1 year ago

I am so sorry you were not sent the correct format/size of the product you ordered a d our response has been slow. Our team have had a few days off over Christmas. I have passed this on to our customer service team and they will pick up the speed with getting this resolved. Best Seedsman

Posted 1 year ago

“Only 4 of 13 seeds survived? Even the 4 are slow growing compared to my friends who purchased seed from another company and planted about the same time”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving us a review! If you have not already, please reach out to our support team by emailing support@seedsman.zendesk.com we will be happy to assist you with a germination policy claim. You can find this policy here: https://support.seedsman.com/hc/en-us/articles/360017705717-60-Day-Germination-Policy

Posted 6 months ago

“5% to leave a review? Lol how about 20 or 25% there is allot of competition out their for 5%”

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Posted 1 year ago

Hello, Thanks for leaving us a review! You can find all of our latest promotions here: https://www.seedsman.com/us-en/promotions Best regard, Seedsman

Posted 6 months ago

“My order was not correct, most of it was missing. You said to contact you about it in your response to my review. I did that over a week ago and have heard nothing.”

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Posted 1 year ago

My apologies for the issue. Customer service team will be in touch very shortly to rectify your problems. Best Seedsman

Posted 1 year ago

“All but one of the seeds I got was good”

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Posted 1 year ago

Thanks very much for the review. We do test the batches of seeds which we sell and only release for sale seeds from batches that test over 95% germination. So we are confident with the quality of the products we sell. This said these are live products and customer competencies vary. Please come back and try more seeds as we want to get you up to 5 stars. Regards Seedsman

Posted 1 year ago

“I didn’t receive my package.”

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Posted 1 year ago

Thanks for leaving this review. I have asked our customer service team to get in touch. I'd encourage you to reach out to them also. We will locate your order and/or resend it. Best Seedsman

Posted 1 year ago

“Almost 2 weeks and havnt recieved my order not satisfied.”

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Posted 1 year ago

Thanks so much for leaving this review. I have asked our customer service team to track your order and get in touch with you. We will locate it. Its not normal that its not delivered. Best Seedsman

Posted 1 year ago

“All 3 of my Gelato seeds did not pop...= $30.00 down the drain! 6 others are good from 2 other strains. SUCKS!”

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Posted 1 year ago

Thank you for your message. I have asked a member of our service team to get in touch with you.

Posted 1 year ago

“I've dealt with seedsman several times and have had good results each time until this one. I've tried several times to contact the company with no results. I keep getting a message that I will be contacted. I haven't heard from them yet. I ordered 5 blue dream auto seeds and none of them popped/ germinated. I did my usual process of soaking them for 24 hours then putting them in a seed starter soil. No luck.”

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Posted 1 year ago

Thanks so much for your review. Sorry to hear you have been struggling to get hold of anyone here. It is not normal. I have forwarded your review to our customer service team who will be in touch on Monday. Regards Seedsman

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

SEEDSMAN Reviews