Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“Sorry to say only 4 out of 12 seeds(amnesia ) grew 1 shriveled up & died. The remaining plants are beautiful & thriving, (I have a greenhouse, so I don't think it was me) Last year all my seeds grew great. Delivery was fast. I like you guys & so many plant seeds to choose from. I will order from you again.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Order SSUSA-00179632 sent me the wrong seeds. Laura said shewanted a picture which I provided. Then I recieved this "A prepaid return label will be included within the reship package, can you kindly return the incorrect seeds back to us. " Also she said "once this order has shipped out, we will email over tracking details ASAP. I have also requested rush status on this shipment for you." I have not recieved any tracking number or seeds and my messages have been ignored. I would hardly call this a "rush".”

Helpful Report

Posted 1 year ago

Thanks for your review. I am escalating this to our head of customer service who will get back to you as soon as he is able to. Thanks Seedsman

Posted 1 year ago

“Missing free fuel d og seeds from promotion. 4 out of 5 lemon cheese seeds I ordered did not open. This was my experience. Not the best first time ordering. However the service hero, Christopher was great, He sent the missing seeds after I contacted customer service.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman P.S. Chris is our head of customer service and an ex-client of ours. He is always ready to help.

Posted 1 year ago

“I would love to give more stars for the beautiful packaging and quick shipping but out of the 6 seeds I ordered only 3 germinated. I germinated them all the same exact way, 3 sprouted beautifully, 2 didn’t sprout at all, and 1 sprouted and died right away.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I ordered $85 in seeds and yes I put the billing and shopping address wrong but I contacted them before it was ever processed and they still sent them to the wrong address and I'll I got was a email saying the shipping insurance I paid for didn't cover my mistake but there slow customer service I just went threw Barney's farms official website and man I could not be happier.”

Helpful Report

Posted 1 year ago

Thanks so much for your review. I am sorry we weren't able to get the change request you asked for in as smoothly as we should have. We will look to see how we can improve there. Pleased to see we managed to help yu through the barneys site which we also manage sales and distribution for. Best Seedsman

Posted 1 year ago

“Bought like 10 seeds and only 2 germinated . Not happy that I lost like $65 .”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I am still waiting on them”

Helpful Report

Posted 1 year ago

“Out of the 13 seeds only 3 germinated”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I ordered 5seeds of Blue Dream. One of five seeds germinated. Not happy. Also I have not heard anything back from customer service, except “ we’re looking into it “.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“No sugar coating. I put my order in on March 14, 2024. I ordered a package of 5 seeds. I was given a FREE package of Seedsman Skins. Then charged 2 dollars for the FREE seeds I didn't order. I was also charged 3 dollars for insurance that I didn't ask for. I have not been able to get any kind of update on my order for two weeks, except for despatched. It's been three weeks and I have no idea where my order is. I'm not trying to be mean with this review. It's just the reality of the situation. Just the facts.”

Helpful Report

Posted 1 year ago

Thank you for your review. I have escalated this to our head of customer service, who will get back in touch with you shortly. Best Seedsman

Posted 1 year ago

“Package arrived discreetly and in good time. My frustration is that I have reached out to Seedsman with a question about my orderr, that was several days ago, and still no response. Do they ever answer? Also, apparently if you order a Seedsman product vs. one made by another company, you get bonus seeds, did not know that, it wasn't made abundantly clear; I got a magic marker :/”

Helpful Report

Posted 1 year ago

Hey - many thanks for your review. Our promos are constantly changing and we like to keep them fresh so please keep an eye on the promo page when buying. I have asked our customer service manager to contact you to answer any other questions you may have. Our apologies for taking some time to get back to you its a really busy time of year. Best Seedsman

Posted 1 year ago

“I ordered 3 Gary Payton seeds and only got 2 and neither of them germinated”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Hi there, The three Biscotti Feminized Seeds that I ordered were underdeveloped and were quite little. Two of the seeds that I grew were deformed when they sprouted and later showed stunted growth. Out of all the seeds I'm nurturing, only one is still alive, and even that one is stunted. I would like to ask for a refund or for fresh seeds.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I have purchased products from you three times and have had great success with the seeds I have ordered from you. I have recommended you to several friends who also order your products. I have been very pleased with you guys untill my last purchase ORDER #SSUSA00172926 was missing a pack of seeds. I sent emails to your customer service and support with no response more than a week ago. SHIPMENT WAS MISSING A FIVE PACK OF ROYAL QUEEN HULKBERRY FEMINIZED SEEDS.”

Helpful Report

Posted 1 year ago

Many thanks for your review - i am escalating it to our head of customer service and we will get you sorted. Apologies for the issue. Best Seedsman

Posted 1 year ago

“I tried to order and the site said the renasaction was not acceptted. To my surprise the next week I get an email saying my order was on it's way. Not good customer sevice, since I thought myorder filed I went locate and made a purchase. Now I have seeds coming out my ears.”

Helpful Report

Posted 1 year ago

We are really sorry for this issue - it was an unforeseen error that we dealt with quickly - and we have now sorted and put in place steps to ensure it will not happen again. Our sincere apologies for the issue. Regards Seedsman

Posted 1 year ago

“Shippment arived fast, seeds looked good, and sprouts was the scrawniest I have ever seen.”

Helpful Report

Posted 1 year ago

Thanks so much for your review. We really appreciate it. Please keep us updated on the progress. We do often find that mighty plants can grow out of scrawniness. Best Seedsman

Posted 1 year ago

“Got 13 seeds and only 6 plants sprouted, I think I got old seeds”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Good morning Seeds arrived in a timely manner. Nice shipping. I Germinated (4) of the seeds I purchased. Only (1) Sprouted in about 48 Hrs. (the other 3 still no signs of growth 2 weeks now)I planted the sprouted seed in a small pot with Fox Farm Soil and moistened. It sprouted in (2) days. However it was a bit yellowish. It Died that night. I will be germinating My last Green Crack Seed this weekend. hoping for better results. Thank you -Andy Bylicki”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Non of the seeds sprouted after 3 weeks.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“It’s been 15 days and I still do not have the seeds I ordered. Just wondering where they are”

Helpful Report

Posted 1 year ago

Thanks for your review. I have escalated it to our head of customer service who can help you track down your order and ensure its received promptly. Best Regards Seedsman

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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