Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“It’s been 15 days and I still do not have the seeds I ordered. Just wondering where they are”

Posted 1 year ago

Thanks for your review. I have escalated it to our head of customer service who can help you track down your order and ensure its received promptly. Best Regards Seedsman

Posted 1 year ago

“"one of the items on my order was substituted for something else. i had 2 barneys farm items on my order. the barneys farm zkittlez were replaced with seedsman zkittlez"”

Helpful Report

Posted 1 year ago

Thanks for your review. This sounds like an error. I am escalating your review to our head of customer service. Regards Seedsman

Posted 1 year ago

“I ORDERED 10 SEEDS AND ONLY ONE GERMINATED….NOT GOOD!”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Only 2 out of 5 germinated. :( I can’t even believe how bad these numbers are especially considering out the 12 previous seeds purchased (different grower&type), 11 germinated. Needless to say 2 out of 5 is a complete let down and I will think before buying from here again..”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I had two seeds that didn't sprout. However, the rest of them did sprout”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements in 2023 and will carry these on in 2024 - a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting genetics combined with the best service. Our mission is to ensure our customers have no reason to shop elsewhere. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman

Posted 1 year ago

“Order didn't ship until I inquired about the delay. After emailing customer service, I was under the impression I would receive some form of compensation for the delay. When my order finally arrived nothing extra was included. I do regular business with other seed banks and have never experienced these issues.”

Helpful Report

Posted 1 year ago

Thanks for your review. Our apologies again for the issue. I will see what we can do to make this better for you. Best Seedsman

Posted 1 year ago

“Have not received our order, #SSUSA-00163852, the tracking information said it was sent back to sender, insufficient address. Somehow the house number was on one line and the street on a second line, and for some reason the Post Office couldn't figure it out. We do not know what to do now. I have sent emails and left phone messages, but no response.”

Helpful Report

Posted 1 year ago

Thanks for your review. I am escalating this to our head of customer service who will get back to you shortly. We will get this sorted for you? Best Seedsman

Posted 1 year ago

“i ordered just a couple single packs to check out the company and quality of seed.....now the first order had no issues i proceeded to order a larger order for the second order and something happened and i know it probably wasnt the companys fault but an error has acoured where i was charged the amount for the order but the website didnt put my order in i have emailed the company without it being resolved i have the proof i was charged and what my order was but cant seem to get any answer back....not impressed with customer service”

Helpful Report

Posted 1 year ago

Thanks So much for your review. We are really sorry for the technical issue you encountered on our website and have emailed you directly about it. Best Regards Seedsman

Posted 1 year ago

“Although i feel like they ask for too much of your personal information my seeds came in a timely manner. I will say i am having trouble with the humboldt dream i orderd 3 seeds so far are duds. Everything else i ordered is fine. Id rather not have to set up an account with your company especially considering how hard it is to log on to that account. Your website is glitchy and un reliable. Ive been trying to log in for an hour but your site seems to have crashed.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman P.S. can you let us know what information you would prefer not to give us?

Posted 1 year ago

“first i had to contact them because my order was just sitting in processing for 4 days after i payed. I then noticed they added a Free Item to my order but charged me $2.00 for it. The Customor Service tech. Did not even appologise for the hold up or the money.. Just sent a plain email saying the order has now been moved down the line.”

Helpful Report

Posted 1 year ago

Thanks so much for your review. We are sorry to hear about the problems you had. We can assure you they are not normal. We will ask our customer service team to give you some loyalty points as a commercial offering to you. They can be used as a discount on your next order. Best Regards Seedsman

Posted 1 year ago

“Only one of my Blue Dream seeds of the 3 sprouted and 6 of the skunk #1 out of 10! Small seeds! I was afraid to give them a squeeze as I was afraid they would crush. Pretty unhappy!”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. I have asked our customer service team to reach out to you to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Shipping was all messed up and I can't believe I got no freebies with my order”

Helpful Report

Posted 1 year ago

Many thanks for your review. We have changed around our promotional offerings - we still offer a lot of free seeds but you need to follow the promotions. We are also now giving a lot of free merchandise. I have asked our customer service team to reach out to you re the messed up shipping and to see if they can find a way to make it up to you. Best Seedsman

Posted 1 year ago

“Tinyittle seeds of which did not sprout..very disappointed..and yes I am not a novice at growing..these R the worst..”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Half of my order either didn’t sprout or is on the verge of being dead. I placed them in a controlled environment hydroponic system but strangely half of the plants never sprouted :(”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“I think you sent me duds”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Bought six seeds and only two seeds started I would of thought over the years maybe one or two would of not took but not four”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“First year we had a great crop. Ever since (2 past years) the seeds did not sprout. Very disappointing. Hoping for better luck this year.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements in 2023 and will carry these on in 2024 - a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting genetics combined with the best service. Our mission is to ensure our customers have no reason to shop elsewhere. We do test seeds from all the batches of seeds that we sell and only release for sales batches that test over 95% viable and we demand the same high standards from our suppliers. If you have any problems please bring it up with our customer service team. Best Seedsman

Posted 1 year ago

“So far I have not received my complete order after almost a month and a half. I was told the Nuggs seeds weren't avaible however I received them twice, can people read. This seems like a very simple request but here I am writing another responce. At this point I would like to get what was ordered and stop any more confusion on your part. Hope this will be resolved very soon.”

Helpful Report

Posted 1 year ago

Thanks so much for your review. I am sorry to hear you have had issues with your order. I have forwarded on your message to our head of customer service who will be i touch with you shortly. Best Seedsman

Posted 1 year ago

“first seed was a dud havenn't tried the others yet”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team if you have any more problems, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Last 2 times I ordered only one third of seeds germinated. Disappointed. Other times I ordered most all germinated.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

SEEDSMAN Reviews