Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“I haven’t received my seeds yet. It’s been about 2 weeks or so.”

Posted 11 months ago

Thank you so much for your review. I am sorry you haven't received your order and am escalating this ticket to our customer service manager who will be in touch. We will get this sorted ASAP. Best Seedsman

Posted 11 months ago

“green crack seeds that I recieved were processed the same as the other free seeds provided and none of them sprouted”

Helpful Report

Posted 11 months ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 11 months ago

“We received some very small seeds to begin. And only 3 sprouted out of our order. Very disappointed.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 11 months ago

“I only got one female out of 10 seeds that I paid a lot of money for I'm not a very happy camper at all I was told this company was good place to order seeds beginning to think there's nowhere for good seeds”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Huge amount of seeds and breeders to close from but so far I’m waiting for my seeds more than 3 weeks. Support answered within 4 business days, but all they could do is contact the shipping company. Answer pending. The order was ready for delivery in 2 business days. So I hope the problems with the shipping company get resolved, otherwise I have to order elsewhere in the future.”

Helpful Report

Posted 1 year ago

Many thanks for your review. I am sorry it is not a favourable one. We completely understand why if you haven't received your order. I have escalated it to our head of customer service who will get back to you shortly. Best Seedsman

Posted 1 year ago

“Unfortunately, I never received my order. It got lost and I had to reorder. It finally shipped today. Just wonder if the second attempt will be successful. It my first time doing this, ever!”

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Posted 1 year ago

Hey - that is not how it should work. I am escalating your ticket to our head of customer service - and we will make sure you get that order. Best Regards Seedsman

Posted 1 year ago

“I ordered some photoperiod and auto's and none of the photoperoiods germinated....all the auto's were good though....”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“The order arrived promptly. However, I only received 3 scenes. 2 of them sprouted one of them died, so I'm left with 1 scene for $52.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Seeds never germinated I just through everything away I would never purchase from you guys again”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“customer service stinks. Couldnt get the cart to load freebies. tech /support took 3 days. sale and promo code was already over by the time they responded. Will use a different one next year. 3rd year in a row with issues.”

Helpful Report

Posted 1 year ago

Thank you so much for your review. I am sorry to hear you had issues with our website. They do happen but it is very infrequent. You can normally get around any issue by changing browser. We also understand your frustration with slow customer service responses - we have had a lot of tickets after a surge in orders. We are now bringing in better technology to help us deal in real time with tickets. Best Regards Seedsman

Posted 1 year ago

“First time customer, 2 out of the six seeds I got were duds. Looked on the website to see if I could have them replaced but it said I should buy more incase this happens. I just wish they mentioned this before the purchase so I would have known and planned accordingly. One was white widow and I got if free, but the other was Pinneaple OG and costed $17 for one seed. Last year I grew clones from a local dispensary, so I wanted to try this route since I have a year of experience under my belt. I'll see how it goes and probably bye two clones to make up for the loss”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Only 2 seeds germinated Dissatisfied”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Seeds arrived quickly but only half of them actually sprouted so turned into very expensive plants now.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Expensive seeds that are shipped in little plastic bags and padded envelopes. USPS uses machinery that squeezes all mail. Wondering if seeds are cracked? Most companies use hard plastic containers and put date stamp on packaging.”

Helpful Report

Posted 1 year ago

Many thanks for your review. I think you have the wrong company. We ship all seeds in the breeders original packaging, most of which have crush proof vials or similar. Kind Regards Seedsman

Posted 1 year ago

“The free seeds did ok but the 5 I bought didn't sprout at all. I have 3 plants from the free 3 seeds, but I would of rather had my 5 from G13 premum seeds work.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“15 out of twenty seeds germinated , they were all started in the same pods”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“How can you ship to Town & State? Look at your label before you ship !”

Helpful Report

Posted 1 year ago

Many thanks for your review. I am not sure exactly what you mean here but i have reached out separately to see what went wrong and how we can do better in the future. Thanks and best Regards Seedsman

Posted 1 year ago

“Never made it to my mail box, ended up being lost!!!”

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Posted 1 year ago

Many thanks for your review. I am escalating this to our head of customer service who will be in touch and get you sorted asap. Regards Seedsman

Posted 1 year ago

“Never got the freebies with it. The 5 seed mix packs aren’t labeled at all so you have no idea what your growing…”

Helpful Report

Posted 1 year ago

Many thanks for your review. We are sorry the mixed seeds are not labeled - i believe that is why they are much cheaper. Re free seeds if you had some on your order then please ask customer service where they are. If you weren't on a promo you may not have been meant to receive any. Best Seedsman

Posted 1 year ago

“ordered the black sugar... germ rates were low. shipping was good & much better than the wait with customs from europe -as it was in the past. given pricing & germ rates for this btach of seeds, ill buy my seed direct from a different company.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

SEEDSMAN Reviews