SEEDSMAN Reviews

Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.45

4.5 Rating 6,542 Reviews

86 %

of reviewers recommend SEEDSMAN

4.5

Based on 6,542 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

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4798

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery was good,seeds never sprouted Didn't do anything So far Planted it same day I received it”

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Posted 8 months ago

Thanks for the feedback, Ali. I've sent you a private message and hope to get this resolved for you ASAP. I look forward to hearing back from you!

Posted 8 months ago

“Ordering was fine it’s been a couple weeks and still have not received my seeds have reached out twice to their company have not heard anything back.”

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Posted 8 months ago

“I placed an order on August 1st and received a tracking number August 3rd. It is now August 18th and I still only have a tracking number in pre-shipment status. I placed two orders that day but cancelled one and the customer service experience was great with that until I was just told there is no access to the payment system from the time of my order so I'll need to provide ACH details or store credit. I'd be okay with store credit if I felt like I would receive my other order to begin with. I enjoyed seeing the selection options the site offers, there is a massive variety and a great filter tool to help narrow the results.”

Helpful Report

Posted 8 months ago

Hello, Thank you for providing this review. We are investigating an issue with the local USPS post office where several orders were incorrectly scanned by USPS employees. Are you able to reach out to our Support team by emailing support@seedsman.zendesk.com with your order details? We will be happy to look into this further and see what resolutions can be made. Kindly,

Posted 8 months ago

“Hard to order and extras never came. Placed ticket with concerns but never got response won't order again every time I try to ch someone i get error message saying page not found so far only 2 out of 5 ss sprouted.”

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Posted 8 months ago

Thanks for the feedback, Donald. We are pleased to have got this resolved for you but apologise for the delay. We look forward to doing business with you again in the future!

Posted 8 months ago

“I purchased five seeds and I was given three free seeds, two of the Fricis and never germinated and two of the five that I purchased never germinated so we're about 50% not too happy with it very poor looking seeds I know it doesn't really matter but I guess in this case a few of them did so now I have to decide I am get a few more seeds my son is that on which ones I want to try not sure if I will go back through y'all or not still haven't decided”

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Posted 8 months ago

Chris, thank you so much for taking the time to provide us with your valuable feedback about SEEDSMAN. We apologize for the poor quality of the seeds you received and understand your decision to purchase from elsewhere. It is incredibly disappointing to hear about your experience and we understand how frustrated this must have made you feel. We would like to take this opportunity to apologize and ask you how we can make this experience better for you. If possible, are you able to email over the details of your order to Support@seedsman.zendesk.com? We are happy to take a closer look and see what resolutions can be made. Kindly,

Posted 8 months ago

“I placed an order July 14 th , Today is August 17th and I still haven't received 3/4 of my order . The email I was sent yesterday stating my order was being shipped only showed the least expensive product I ordered. The 10 pack of Caramel Cream auto Fem wasn't included. My card was over charged too . I'm sad about the service I received.”

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Posted 8 months ago

Hey there, thanks for the feedback. We truly apologise for the inconvenience these delays must have caused you however we're happy we could get this resolved for you. Again, our sincerest apologies - we hope to do business together again in the future. Regards, Seedsman Team

Posted 8 months ago

“Order July 14th didn't receive until August 12. When asked for refund you team ran me in circles. Didn't receive the free Northern lights auto. Very unpleasant”

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Posted 8 months ago

Thank you so much for taking the time to share your review with us. We are very sorry to hear that your order from July 14th didn't arrive until August 12. Regarding your missing freebies, if you would kindly submit a support ticket, we would be more than happy to have these sent to you. Again, apologies for the inconvenience.

Posted 8 months ago

“My 1st experience has been a nightmare. I still have not received a refund for missing seeds. It has been well over a month. Out of the 15 seeds I did receive oy 6 were viable. I have grown a lot and this is not my 1st time. Not sure if I will ever order again. Losing 9 seeds and only 6 making it for what I paid, is not good. Also getting assistance is a night mare. No way to actually talk to someone. Can't chat bc it sends you to creat a ticket and Waite. Thi gs need to change a lot.”

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Posted 8 months ago

Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 8 months ago

“Out of all the auto seeds I bought only 2 germinated and one was Chinese cabbage i have pics of them . I was very disappointed that I was deceived.”

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Posted 8 months ago

Hello Suzanne, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Please note we do not carry any vegetable seeds at all at our company. Kindly,

Posted 8 months ago

“My order tool over a wk to arrive and no one e returned my emails, nor did I receive a phone reply, I had heard good things about seedsman, I was also supposed to get a Fast bud pk for free and never received it! Not a great experience a excited new grower, think I will try another seed company for my next grow!”

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Posted 8 months ago

Hello Glenn, Thank you for providing your feedback! If possible are you able to email your order details to Support@seedsman.zendesk.com? We will be happy to take a closer look at this for you and see what resolutions can be made. Kindly,

Posted 8 months ago

“Slow response to customer service, You pay for a 24 hour service that ends up arriving in 8 days, Oh and the seeds I got a grand total of 0 Germinated.”

Helpful Report

Posted 8 months ago

Hello, Thank you for reaching out to us! Are you able to email your ticket details to support@seedsman.zendesk.com? We will be happy to look into this for you and see what can be done to resolve this for you. Kindly,

Posted 8 months ago

“Still awaiting delivery do you have a estimated date these should arrive by?”

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Posted 9 months ago

Thank you for bringing this to my attention Paul. We have sent you a private message and will take a closer look at your order for you. Thanks for reaching out. Regards, Seedsman Team.

Posted 9 months ago

“Website easy, had seedsman rewards/bonuses added to cart that didn’t ship and half of my seeds didn’t germinate with two different methods. What did is healthy though”

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Posted 10 months ago

Thank you so much for taking the time to let us know about your experience with us, Danny. We really appreciate your feedback and we apologize for any issues you had with our website being hard to navigate, our rewards/bonuses not shipping, and half of your seeds not germinating with two different methods. We want to make sure our customers are happy and healthy, so can you please reach out to our customer Support team at Support@seedsman.com with your order number details? We will be happy to take a closer look and see what can be done to resolve this difficulty for you. Kindly,

Posted 9 months ago

“Received seeds all Went well , not happy with seeds thou , not had problems before with germinating , had a few seeds off you , 1 seed is growing now , but not that big? Other seeds I’ve been trying to germinate and not having much success with them , not sure what’s wrong with these seeds?? But not happy , so I’ve ordered some new seeds off Royal queens today, as don’t want to be wasting money on seeds that aren’t germinating for me , don’t like doing reviews that are negative, as not had problems before with your seeds , so going to try else where”

Helpful Report

Posted 10 months ago

Thank you so much for your feedback regarding the seeds you received. We are so sorry to hear that you had some issues with germination and appreciate you bringing this to our attention so that we can investigate further. We are extremely disappointed that a few of our seeds did not germinate satisfactorily and apologize for the experience this has caused you. Please don't hesitate to fill in a germination form on our website and we would be happy to get these replaced for you. If you run into any troubles with this, reach out to us at support@seedsman.com and we would be happy to help you out. Once again, thank you for taking the time to provide your feedback and we hope we can get this resolved for you asap!

Posted 10 months ago

“First the damaged/lost shipment, got some free goodies than,.. But than some seeds didnt germinate, not the free ones,.. some of the frebies were sprouting inside of the package, dont have patient to go all over with,..”

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Posted 10 months ago

Thanks for bringing this to our attention, Matevz. We have sent you a private message and would love to make this right for you. We look forward to hearing back from you. Many thanks, Seedsman Team.

Posted 10 months ago

“Took 3 attempts to finally get an order to go through. The "free" rolling papers are charged to you for $1.25. I didn't want them, and I can't use free papers for $1.25. Had 3 out of 5 not germinate. Then the emails began. They must not read the messages because I was asked twice for info that was attached. All-in-all, less than an acceptable effort from Seedsman. I quit trying to get help once I spotted the dreaded Asterisk * in their policy. "We'll sell and ship you seeds, but if germination and growing is prohibited where you live, thanks for the money, but you are persona no grata. I had great luck from Royal Queen.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave a review. We're sorry that you had to make multiple attempts for your order to go through and that the rolling papers you didn't want came with a charge. We understand how frustrating it can be when you don't get the results you wanted, with the germination rate being an unfortunate example. We also apologize for the difficulty you experienced trying to get help and understand that you were not able to get the assistance you needed. We have sent you a private message and hope we can get this made right for you asap. We look forward to hearing back from you. Regards, Seedsman Team

Posted 10 months ago

“Ordered was lost in the mail for 10 days. Said it had been delivered but it hadn't been. Post office said I had to wait 30 days before filing a complaint. Ten days later it shows up. Seedsman didn't really respond. I sent text and they answered but it was like talking to a machine...never act like they read my text. The seeds never germinated. I didnt waste my time trying to correspond.......just chalking it up as a loss.”

Helpful Report

Posted 10 months ago

Thank you so much for your feedback, Harold. We really appreciate you taking the time to let us know about your experience. We are sorry to hear that your package was lost in the mail and that our response was not satisfactory. In regards to the seeds, please feel free to submit a germination form on our website and we would be happy to get these replaced for you. If 60 days have passed since the order, then please don't hesitate to reach out at support@seedsman.com and we would be happy to help you get this resolved. We hope to hear from you soon. Regards, Seedsman Team

Posted 10 months ago

“I'm very disappointed in the quality of your seeds. Out of 8 seeds I started, 3 are growing. 1 plant is doing good while the other 2 are not growing.”

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Posted 10 months ago

Thank you, Lisa, for your feedback. We are sorry you're disappointed in the quality of our seeds and that only 3 of the 8 seeds you started are growing. We would love to be able to make it up to you, so if you would kindly reach out to us at support@seedsman.com and tell us a little more about what happened, we would be happy to look at what we can do to make this right for you. Thank you again for taking the time to let us know about your experience.

Posted 10 months ago

“came up and died within 3 days like the stems collapsed”

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Posted 10 months ago

Thanks for the honest feedback, Tim. We are sorry to hear that you had a negative experience with your seeds - that must have been really frustrating. We have sent you a private message and are happy to get these replaced for you asap. Regard, Seedsman Team

Posted 10 months ago

“The buying experience was ok but the growth failed. They took 4 day to germanite, grew to 2 inches tall but never grew any roots after 10 days dead. I have been growing auto flowers for 3 years and have never experienced this kind of failure. The free seed are doing fine but I didn't want to grow regular seeds. I only want auto flower. I don't want to waste anymore time with you. order SSUSA-00075693”

Helpful Report

Posted 10 months ago

Thanks for the honest feedback, Thomas. We are sorry to hear that the seeds did not live up to expectations - that must have been really frustrating, especially with you being a seasoned grower. We have sent you a private message and are happy to look at getting these replaced for you asap. We look forward to hearing from you. Regards, Seedsman Team.

Posted 10 months ago

SEEDSMAN is rated 4.5 based on 6,542 reviews