Name: See Tickets
Rating: 1.13

“An absolutely fine company - until something goes wrong. They clearly outsource their customer services and the phone number goes to their head office where the staff are blatantly not given customer service training. No idea how to handle customer disputes or deal with out-of-the-ordinary issues. Also be advised that if you have any issues with their website (EG it prevents you from paying) they WILL NOT accept responsibility or even investigate.”

Helpful Report

Posted 5 years ago

“Shocking service received from this company. Ordered tickets on the 5th for a event of 23rd of the month, money taken within 2 days, was sent an email to say if ticket not received please contact within 2 working days of event. I contacted them 3 working days before event to be told my ticket haven’t been sent and don’t know why, was offered for tickets to be sent by email, in which I would have to print out And bring on the day, however I explained I asked for them to be sent in post as I don’t currently have a printer. So asked for another option but was told I could pick up at the box office when I arrive, I explained I had paid for parking and would need the ticket for the parking before I can get to the box office to be told I would have to explain To the car parking n ride why I didn’t have a Ticket but can produce it at the end of the day. Really!!!! Would never use their service again and it will put me off any future events in which they are involved in.”

Helpful Report

Posted 6 years ago

“Shocking service received from this company. Ordered tickets on the 5th for a event of 23rd of the month, money taken within 2 days, was sent an email to say if ticket not received please contact within 2 working days of event. I contacted them 3 working days before event to be told my ticket haven’t been sent and don’t know why, was offered for tickets to be sent by email, in which I would have to print out And bring on the day, however I explained I asked for them to be sent in post as I don’t currently have a printer. So asked for another option but was told I could pick up at the box office when I arrive, I explained I had paid for parking and would need the ticket for the parking before I can get to the box office to be told I would have to explain To the car parking n ride why I didn’t have a Ticket but can produce it at the end of the day. Really!!!! Would never use their service again and it will put me off any future events in which they are involved in.”

Helpful Report

Posted 6 years ago

“Bought tickets to see a band in Manchester . We purchased them last year and have since moved house. Previous tickets were delivered by Royal Mail and were forwarded to our new address. The Manchester tickets were delivered by courier for some reason and went to the old address. See Tickets refuse to re-isssue these tickets and say that if the if I cannot produce the physical tickets we cannot attend the gig. The kids are distraught at missing out on their favourite band and of course wasting £150 plus massive booking fees”

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Posted 6 years ago

“purchased tickets for the Christmas Light Trail at the Botanical Gardens in Edinburgh; received confirmation email but no tickets attached. Three conversations have produced no resolution...conversation with the Botanics has produced no resolution. Receipt states that it is not a ticket and cannot be used as a ticket. Not sure we want to turn up on Sunday on the off-chance of getting in without tickets, even though those tickets are paid for.”

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Posted 6 years ago

“This is terrible. Tried to change my children's Ice Skating Rink tickets for another day as booked by mistake. NOT POSSIBLE!!!??? How can you not allow for a simple change like this? Also they charge 13p/minute to wait for ever. Eventually gave up waiting. no company should use this ticket service.”

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Posted 7 years ago

“Reguarly used for fast online ticket purchases. Very rarley had problems and works smoothly both on phone and computer.”

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Posted 7 years ago

“Ordered festival tickets for next year. It was so easy to do and took hardly no time at all. Email confirmation received quickly.”

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Posted 7 years ago

“I will never ever buy from them again. The dispatch service is the cheapest and untraceable so basically my tickets got lost. The only solution provided by SEE tickets is to collect the tickets on the same day of the event just before it starts. Meaning if you can't go anymore or if you are going with more people everyone will be depending on you.”

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Posted 7 years ago

“the event we had planed got cancelled and they only send partial refund. no number to contact them. and when you do live chat to talk to them they terminate it mid conversation...”

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

See Tickets Reviews