sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“verlässlich, relativ rasch. guter support, einfach, schlechte Umrechnung,”

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Posted 6 years ago

Sehr geehrter Herr Fazekas, vielen Dank für Ihr positives Feedback. Der Umtauschkurs hängt von unserem Partner. MfG, Ihr sendvalu Team

Posted 6 years ago

“First i had some problem but later it was okay”

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Posted 6 years ago

Thank you Mr Steven for your comment. We are working to improve day by day.

Posted 6 years ago

“9 from 10 actions very good and quick but from time to time one is no quick”

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Posted 6 years ago

Mr Herbert, thank you for your honesty. We will do our best to keep you serving and improving our service as well.

Posted 6 years ago

“Iv only have had a few transactions with you but so fat it’s been good”

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Posted 6 years ago

Thank you Stephen, we want to keep it that way. Please let us know if you have something to suggest to get better.

Posted 6 years ago

“I am satisfied with your service,the only problem is the increase of charges ,and the amount the recipient collected is not the same amount of your conversion rate since the remittance outlet still get a service charge,now i am paying double charges.”

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Posted 6 years ago

Dear Loreta, our fees are the same, the issue may be that we only bill on EUR not in USD. We are working hard to find solutions for this inconvenience. Thank you for your patience and comprehension

Posted 6 years ago

“I am not sure but I see there is an additional tarrif on my Debit Card. Was that there all the time??? Thank you. Phil.”

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Posted 6 years ago

Dear Philip, all charges from sendvalu are informed in the moment of the transaction. Please check with your bank if they are charging an extra fee for your transactions. Thank you for your comprehension.

Posted 6 years ago

“Pretty good”

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Posted 6 years ago

Vasudeva, thank you for your comment. Please be free to tell us what to improve for your next transaction.

Posted 6 years ago

“Message when the money was received”

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Posted 6 years ago

Thank you for your comment. You can also verify the status of your transaction in real time in your profile.

Posted 6 years ago

“sehr schnell und effizient! Gut”

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Posted 6 years ago

Sehr geehrter Herr Barrenechea, vielen Dank für Ihr positives Feedback. Wir sind immer froh Sie wieder zu sehen. Ihr Sendvalu Team

Posted 6 years ago

“Transferred received”

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Posted 6 years ago

Dear James, excelent to read that your beneficiary received the money, we work every day to provide the best service ever.

Posted 6 years ago

“iloveyou OLIVER”

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Posted 6 years ago

Thank you Simon, we are here to help

Posted 6 years ago

“It’s very useful”

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Posted 6 years ago

Thank you Vasudeva for your comments.

Posted 6 years ago

“Service fast and secure but charges a bit high”

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Posted 6 years ago

Dear Muhammad, thank you for your comment. We will review it to improve.

Posted 6 years ago

“very good in service”

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Posted 6 years ago

Thank you for your comment.

Posted 6 years ago

“i want promo code”

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Posted 6 years ago

Dear Mohamed, we would gladly review your profile to verify the conditions for a promo code. Please suscribe to our news to know when we have other promotions as well.

Posted 6 years ago

“A volte tarda però è sicuro!”

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Posted 6 years ago

Grazie per il tuo commento Mario. Stiamo migliorando per essere in grado di servirti in modo efficiente.

Posted 6 years ago

“Keep working like that!!!”

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Posted 6 years ago

Thank you very much for your comment.

Posted 6 years ago

“Although I thought the service was good,i thought it took too long.”

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Posted 6 years ago

Dear Leslie, Thank you for your input. In general our transactions are paid in 24 to 48 hours in week days, it may vary if it is a weekend or depending on the payment method. We are very glad you let us know this unconformity so we can work to improve our service.

Posted 6 years ago

“Sehr schnell und zuverlässig, die Gebühren sind sehr hoch”

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Posted 6 years ago

Lieber Kunde, vielen Dank für Ihr positives Feedback. Es tut uns leid, dass SIe die Gebühren sehr hoch finden. Wir versuchen die best mögliche Wechselkurse mit unserem Distributionspartner zu lösen. Wir werden uns darauf freuen SIe wieder zu sehen. Ihr sendvalu Team

Posted 6 years ago

“Sendvalu ofrece un buen servicio. El problema es que soy de Canadá y no puedo enviar dinero US en Cuba porque Sendvalu ofrece solo en euro. Entonces me cuesta más ! Yo escribí por eso hace mucho tiempo pero todavía no cambió. Es la única queja... Gracias por entenderme. Gaetane Daudelin”

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Posted 6 years ago

Estimado Gaetane, agradecemos mucho su comentario. Queremos que sepa que estamos buscando soluciones practicas para brindar nuevamente nuestro servicio en USD, esto ha tomado un tiempo, sin embargo, estamos seguros que pronto podremos nuevamente normalizar el servicio en esta divisa. Lamentamos las molestias que esto pueda ocasionar.

Posted 6 years ago

sendvalu is rated 4.6 based on 5,173 reviews