sendvalu Reviews

Name: sendvalu
Address: AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, AWS Malta Ltd. c/o Sendvalu, no. 8 The Westin Dragonara Resort, Dragonara Road, St. Julians STJ3143 Malta VAT no. MT21789534, St. Julian's
Rating: 4.63

4.6 Rating 5,173 Reviews

92 %

of reviewers recommend sendvalu

Company Reviews

Metrics

4.6

Based on 5,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

sendvalu 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

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“I have been a regular customer of sendvalu. And now during these trying times of covid when i want to extend a helping hand to my friend, you ask for my personal docs which i will not be sharing online. Hence either proceed with the transfer so that beneficiary can receive the money or else return the cash back to my account. I will try other online platforms & thereafter my association with sendvalu ends on a disappointing note. And i will share my horrendous experience with my friends, coleagues & other well wishers ... Beneficiary too will do the same Sreenath KS”

Helpful Report

Posted 5 years ago

Hello, Perry. We were able to pull up your account using the email address indicated in this review. The last transaction in your account was last year (October) which was cancelled. No new transactions found. Due to legal and regulatory requirements that we must follow, we need to go through a process of getting to know our customer and obtaining documented proof. The importance of compliance with these laws are greater since we are in a non face to face business. For further assistance, log in to your account and go to Support.

Posted 5 years ago

“¡Good job!”

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Posted 5 years ago

Thanks for the friendly review, Jorge

Posted 5 years ago

“Sehr schnell und zuverlässig. Besser als vergleichbare Anbieter.”

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Posted 5 years ago

Vielen Dank für Ihr positives Feedback!

Posted 5 years ago

“Once again an excellent prompt service. Thank you.”

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Posted 5 years ago

Thanks for the friendly review, Patric Leo

Posted 5 years ago

“Delivery in less than one hour, very good.”

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Posted 5 years ago

Thanks for the positive review.

Posted 5 years ago

“as a return user I find the service very reliable and will continue to use it.”

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Posted 5 years ago

Thanks for the friendly review, John.

Posted 5 years ago

“De cubaanse partner doet nog wel eens moeilijk. Jullie doen het verder goed.”

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Posted 5 years ago

“Desde varios años he estado utilizando los servicios de sendvalu para enviar dinero a mi familia en Cuba y estoy más que satisfecha, una atención al cliente excepcional, efectiva y rápida, muchas gracias a todos sus trabajadores.”

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Posted 5 years ago

“Todo ha funcionado perfectamente”

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Posted 5 years ago

“It should not be necessary to use 3 hours to deliver money to mobile wallet.”

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Posted 5 years ago

Thanks for taking the time to give us your feedback. Transactions to mobile wallet usually takes 24 hours to complete on our platform. There are also some instances that the receiver's mobile wallet holding limit has been reached which is the common cause of delay. If this is the case, the mobile wallet should be emptied to receive new transactions.

Posted 5 years ago

“Good and I appreciate”

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Posted 5 years ago

Thanks for the friendly review, Ravindrakumar

Posted 5 years ago

“Good service”

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Posted 5 years ago

Thanks for your positive review, Ravindrakumar.

Posted 5 years ago

“inviato denaro ed arrivato in giornata dopo 8 ore sorprendente ed efficace. complimenti. Trovo un po caro le commissioni”

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Posted 5 years ago

“Utilizé el servicio Sendvalu por la quinta vez,por enviar dinero en Cuba. Servicio excellente. franck perroud”

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Posted 5 years ago

“Es la quinta veces que utilizo el servicio "Sendvalu ".para enviar dinero a mi familia. Excellente servicio por la carta AIS. franck perroud”

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Posted 5 years ago

“Finde ich sehr gut.”

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Posted 5 years ago

Lieber Emilio, vielen Dank für Ihre positive Bewertung.

Posted 5 years ago

“Muy buen servicio.”

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Posted 5 years ago

“Great service. Thank you”

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Posted 5 years ago

Thanks for the friendly review, William.

Posted 5 years ago

“Two hours is ok, thank you,”

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Posted 5 years ago

Thanks for the friendly review.

Posted 5 years ago

“You are back to very long delivery time, 8 hours to deliver to mobile wallet.”

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Posted 5 years ago

Thank you for taking the time to give us your feedback. Our transactions usually take 24 hours to complete. Some would take 48 hours. Rest assured, we try to push to expedite every transaction that comes through us.

Posted 5 years ago

sendvalu is rated 4.6 based on 5,173 reviews