Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used them twice now to send flowers to my mother. She has loved them, and they keep you updated with the process of your flower delivery with really cute emails. The flowers I’ve been told last for a good 2 weeks.”

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Posted 7 years ago

“Excellent service, ordered after 8pm the night before mother’s day. They were delivered by a friendly driver 11.30 the following morning. The company I could find offering next day delivery at 8pm on a Saturday night”

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Posted 7 years ago

“They dealt promptly with my overspend on the website. That and the flowers sent were well received. All in all 5 star. Thanks.”

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Posted 7 years ago

“Ordered on the Friday afternoon and delivered to the Wife and my Mum on Mothers day. Notification of dispatch and delivery worked for Mums flowers but no notification at all for the Wifes flowers. Flowers as per website and good quality although bunches a little smaller than I expected for the price. That said I have used before and will use again!!”

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Posted 7 years ago

“Delivered on time and they look great”

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Posted 7 years ago

“Serenata Flowers have a wide variety of different flowers, i struggle to find blue or any other coloured bunches that arent pink elsewhere! Im always happy with the delivery service and the flowers are well protected! Thank you”

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Posted 7 years ago

“The flowers were really beautiful, very well-arranged and fresh. Ordering was easy and Serenata were communicative the whole way through the whole order/delivery process. Would definitely recommend.”

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Posted 7 years ago

“the flowers were delivered at the right time, and were of excellent quality”

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Posted 7 years ago

“They made my friend smile so am happy”

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Posted 7 years ago

“Mother’s Day flowers 2nd year I have ordered from you & my mum was over the moon Thankyou”

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Posted 7 years ago

“Easy to order ,mum happy with her flowers, delivered on time .”

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Posted 7 years ago

“Roses were absolutely fabulous - service etc to match”

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Posted 7 years ago

“My mum was over the moon with them on mother's day, second time I've used Serenata Flowers and both times great service and lovely flowers..”

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Posted 7 years ago

“I ordered Flowers for my Mum and Mum -in-Law for Mothers Day. although I did not see my Mum-in-Laws Flowers she phoned me and was very pleased with them. My Mums Flowers arrived and they were beautiful and she was so pleased with them. Fantastic that you deliver on a Sunday. I will certainly use you again. Thank You”

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Posted 7 years ago

“My mum was beaming when she received her flowers. Thanks so much”

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Posted 7 years ago

“Excellent Service, prompt and very well delivery, would definitely use again”

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Posted 7 years ago

“My mum, the recipient, was overjoyed with the flowers which were delivered as requested, and which came with really lovely instructions-which she has saved for me to see when I visit. She was very happy, so I am very happy!”

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Posted 7 years ago

“Have grown to expect good service from you.My wife loved the flowers.”

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Posted 7 years ago

“Gift for Mother’s Day and my mum liked it”

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Posted 7 years ago

“As usual on time and well presented always piece of mind”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews