Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 90 year-old cousin was thrilled with the delivery she received on her birthday. The orchid was really beautiful with several gorgeous blooms, it was perfectly packed and presented , and the delivery service was excellent. I was so glad that my order with you had given her such pleasure.”

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Posted 7 years ago

“All very satisfactory - many thanks. Would use your services again.”

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Posted 7 years ago

“Effortless ordering system, delivered on time by courteous driver. The flowers were for my Mother's birthday so I did not see them personally due to distance we live apart but my Mother described them as "really lovely" and also commented that it was a good job they included a vase as she had nothing suitable to put them in.”

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Posted 7 years ago

“Great service,perfect delivery time. I have been using this flower shop from abroad(i am living in Denmark). Always had the same best service,i recomend it.”

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Posted 7 years ago

“I bought these for a friend and she was absolutely delighted with them.”

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Posted 7 years ago

“Did not see the flowers and chocolates but by 92 year old friend was absolutely delighted with them. The ordering process was extremely easy and the way I was kept in touch with progress first rate.”

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Posted 7 years ago

“Sister delighted with the lovely flowers 💐 I was pleased with the delivery and quality”

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Posted 7 years ago

“Order placed in the evening and delivered the following afternoon, brilliant! I was kept informed and nice price too!”

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Posted 7 years ago

“Made very easy to order flowers look great”

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Posted 7 years ago

“Great site with a wide choice to choose from at an affordable price and FREE DELIVERY ,,,,, was nice to spend a bit more on the flowers for a friend who is poorly rather than cutting back to pay the delivery. She loved them.”

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Posted 7 years ago

“delivered on time and she loved them.”

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Posted 7 years ago

“Easy to use and lovely product Good price and timely delivery”

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Posted 7 years ago

“Flowers as described with delivery notification as promised. Excellent service”

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Posted 7 years ago

“Excellent ordered late in evening the flowers we still delivered the next day with a card and teddy bear for my granddaughter returning from hospital I will certainly use again beautiful basket of flowers”

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Posted 7 years ago

“Delighted with the service and although I haven't seen the flowers that were delivered 2 days ago on my behalf, the service was amazing. I was particularly impressed with the emails that advised me when the flowers were on route and then again to let me know they had been delivered, but worded in such a delightful and professional way. I would add that I was on the receiving end of a bouquet from Serenata flowers in early January and was so very pleased with my lovely flowers! Thank you so much!”

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Posted 7 years ago

“Good service. My friend was very happy with the bouquet and the vase. Good customer here.”

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Posted 7 years ago

“My sister received her flowers just hours after I had ordered them, as she had flu they really cheered her up and she rang me that morning to thank me. Very good service and will use you again.”

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Posted 7 years ago

“Very pleased with the whole transaction, reasonably priced, easy to order and delivered when Serenata flowers said they would be. My sister said they were very fresh and was thrilled with them.”

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Posted 7 years ago

“My Mum was delighted with her flowers yet again, she has been very poorly recently and they cheered her up a little”

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Posted 7 years ago

“I had the same flowers delivered to me for my birthday and thought they were stunning!!!,so I sent the same to our friend for her birthday,and she said the same. STUNNING!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews