Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of bouquets and cards to go with them. Prompt and timely delivery. Most importantly the recipient was over the moon with them which says everything.”

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Posted 8 years ago

“Good price, delivered as promised and the lady in question said the roses were beautiful.”

Serenata Flowers 5 star review on 5th August 2017

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Posted 8 years ago

“A very nice arrangement, just a little on the small side. looks good and colourful Delivery was excellent, and I was kept advised on despatch etc.”

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Posted 8 years ago

“Very easy to order.”

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Posted 8 years ago

“Easy to order and delivery next day as requested. I have not seen the flowers myself but the people I sent them to said they were very pleased with them. I would definitely use Serenata Flowers again.”

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Posted 8 years ago

“Fabulous quality, unique flowers with excellent ordering and delivery service Great job”

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Posted 8 years ago

“Delivered beautiful flowers right on time”

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Posted 8 years ago

“First time I've used Serenata- but most Certainly won't be the last! Absolutely the most gorgeous flowers, way exceeding any of the other online florists I've ever used. Really recommend to others!”

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Posted 8 years ago

“Everything was great,ordering,delivery and keeping me informed !”

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Posted 8 years ago

“Arrived exactly when they should have. Recipient really happy with the flowers.”

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Posted 8 years ago

“Excellent flowers & delivery. Big Thanks”

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Posted 8 years ago

“Beautiful flowers but we had real problems with delivery, as the Post Office did not recognise their postcode. Seranata went out of their way to solve the problem with a series of four e-mails back and forward to me. Successful delivery in the end and my friend was very pleased.”

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Posted 8 years ago

“the flowers are beautiful and they come in a box and well displayed when out the box Gorgeous i would recommend them to friends and the prices are worth it xxx”

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Posted 8 years ago

“Delivered a beautiful flower arrangement to my recently widowed aunt.”

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Posted 8 years ago

“Delivered on time and products wowed the recipient so thank you :-)”

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Posted 8 years ago

“Excellent service would definitely recommend”

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Posted 8 years ago

“Fast delivery and my grandmother was thrilled with the flowers she received!”

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Posted 8 years ago

“They were delivered on time although I am not sure if the courier knocked or rang the bell as my sister-in-law only found them on the doorstep when she came out of the front door to go shopping...She described them as lovely and the yellow roses were her favourite colour.The card was also very lovely-Bear Hugs.”

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Posted 8 years ago

“Excellent choice available and delivered on time all at a very reasonable price. Will definitely use Serenata again. Well done Serenata team.”

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Posted 8 years ago

“As Always---very pleased!”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews