Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 7 years ago

“Delivered on time recipient pleased so all good!!”

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Posted 7 years ago

“Beautiful arrangement and chocolatesthat our friend loved . Delivered on time as requested .”

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Posted 7 years ago

“Arrived on time were fabulous big varied collection thank you”

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Posted 7 years ago

“Always lovely flowers and such a quick delivery. Very pleased”

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Posted 7 years ago

“Nice fast service I like the story telling texts It was interesting It was a little on the expensive side but you only get what you pay for Very pleased”

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Posted 7 years ago

“Arrived promptly, and the gift itself was in good condition!”

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Posted 7 years ago

“The delivered promptly.”

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Posted 7 years ago

“Very pleased with the service, ordered in the afternoon for delivery next day. The recipient was very pleased with the delivery of a beautiful bouquet of flowers the next day. Thankyou.”

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Posted 7 years ago

“Kept me informed of progress during delivery”

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Posted 7 years ago

“very happy with the service and updates”

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Posted 7 years ago

“Good communication, prompt delivery and a very nice product.”

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Posted 7 years ago

“Beautiful flowers - very reasonably priced and free delivery ! You will be my supplier of choice from now on - Thank you”

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Posted 7 years ago

“My friend was over the moon with the flowers I chose to send her from Serenata when she moved into her New Home. She called me to say the flowers were beautifully presented and came in a boxed base and she loved the various types of flowers in the bouquet. Would recommend Serenata.”

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Posted 7 years ago

“The service given from the time of placing my order until it was delivered to my friend was nothing other than first class.”

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Posted 7 years ago

“I had the flowers delivered to my husband's aunt for her 80th Birthday as we couldn't be with her. She told me they were beautiful. I paid extra to have delivery before 12 noon and they were delivered about 11.45. I would certainly recommend this company.”

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Posted 7 years ago

“Easy to use website, competitive prices and loved the communication keeping me in the loop. The content of your emails were both informative and entertaining. Will use again for sure!”

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Posted 7 years ago

“Serenata flowers is an excellent service. I love the quirky emails they send to tell you your flowers are on there way. My mum sent me a picture of the flowers she received and they looked lovely and just like the flowers in the picture. I look forward to being able to use Serenate Flowers again and would not hesitate to recommend them to my friends.”

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Posted 7 years ago

“Beautiful flowers for my Mums birthday. Arrived in brilliant condition and she was over the moon.”

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Posted 7 years ago

“Flowers and service was excellent ????????”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews