Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality flowers and reliable delivery”

Helpful Report

Posted 8 years ago

“I am pleased to be able to write an honest and personal 'review' of my experience of your services to the public, Ordered flowers to be delivered to a property, I entered the door and learned the delivery was made only 10mins before. Magic! Thanks for making my day and yours I am sure. Regards Mr w. Reed.”

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Posted 8 years ago

“From other reviews I was afraid that my order was not wise. However I must have been fortunate as the transaction was perfect, and communications first class.”

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Posted 8 years ago

“Brilliant service fantastic prices and lovely flowers . Would highly recommend this company”

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Posted 8 years ago

“Order delivered on time and I am told that the flowers are lovely.”

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Posted 8 years ago

“Recipient delighted with the flowers, brought her to tears! Thanks for excellent service, 2nd time of using, will use again- love the communication updates.”

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Posted 8 years ago

“Gorgeous quality flowers at a great price ~ delivered free”

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Posted 8 years ago

“The speed of delivery and service was second to none”

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Posted 8 years ago

“Easy ordering! The flowers were delivered right and time and were absolutely lovely!”

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Posted 8 years ago

“I bought these flowers for a friend's birthday and although I didn't see them, my friend said they were gorgeous.”

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Posted 8 years ago

“Website was good with clear pictures. Very easy to use and place an order. I ordered the flowers in the evening and they arrived the following morning. Communication was brilliant and I was told when my flowers had been delivered.”

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Posted 8 years ago

“Excellent selection of flowers at great prices. Easy to use website with no complications. Bouquet arrived on time and my friend was thrilled.”

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Posted 8 years ago

“I was more than delighted with serenata flowers service. I particularly liked their vibrant, quirky email updates, they made my custom feel valued and made me smile. I actually phoned a local florist near my sister in law but they were much more expensive and wanted to charge me £6 to deliver literally down the road. I will definitely use serenata again. Thank you.”

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Posted 8 years ago

“Website was so easy to use and so many beautiful arrangements to choose from. My mum was absolutely thrilled to receive them and she said the flowers are excellent quality and are looking bigger and more beautiful everyday!”

Serenata Flowers 5 star review on 8th August 2017

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Posted 8 years ago

“great flowers and a wide selection. very prompt reliable delivery . very competitive price.”

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Posted 8 years ago

“The flowers, balloon and chocolates ordered were delivered in a perfect condition and exactly on time. The on-line order system was clear and simple to use. Regular updates were received as to the stages of order and delivery. I even received a 10% voucher to use against future purchases........ a wonderful service, many thanks it was much appreciated.”

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Posted 8 years ago

“Lovely flowers sent on time. Couldn't ask for more.”

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Posted 8 years ago

“My daughter was very pleased with the flowers, she said they were beautiful and arrived on time, great service, will use again. Thank you.”

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Posted 8 years ago

“I ordered for my Mum's 90th birthday and was kept informed from ordering to despatch and delivery. Amazing flowers and service. Will definitely be using again.”

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Posted 8 years ago

“Amazing service, reply to your queries very quickly. Flowers arrived on time. I am in Glasgow and got flowers delivered to Aberdeen - made this job a lot easier.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews