Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my daughters birthday, arrived on time and exactly what I ordered, they were beautiful flowers, thank you so much, as my daughter lives a long way from me this was very important to me, well done.”

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Posted 7 years ago

“Order delivered on time in excellent condition. Much appreciated by the receiver. Thank you”

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Posted 7 years ago

“Great communication, fast delivery would Use again”

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Posted 7 years ago

“Made sure the beautiful flowers arrived on time and nothing was too much trouble!”

Serenata Flowers 5 star review on 10th August 2017

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Posted 7 years ago

“Excellent both the recipient and myself thought the flowers were unusual and beautiful!!! Service was excellent”

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Posted 7 years ago

“I live in Portugal and I know I can rely on Serenata flowers when I want to send greetings back to family in the UK.Your service is second to none.”

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Posted 7 years ago

“Really happy with the service and the updates regarding your delivery and when the recipient has received them”

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Posted 7 years ago

“Amazing raspberry deluxe basket and I also added a small birthday cake, my mother was extatic when the flowers were delivered by lunchtime. Best flower basket ever she has had, the price was amazing and free delivery I couldn't believe it! Will be using your amazing website in the future, I have a new grandchild due very soon and will be getting some flowers then Thank you once again”

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Posted 7 years ago

“Very pleased with the service. Arrived in perfect condition”

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Posted 7 years ago

“Delivered on time and the person they were sent to was thrilled with how beautiful they were.”

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Posted 7 years ago

“She was very happy”

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Posted 7 years ago

“I wanted a friend to know I was thinking of her after a bereavement. I was really happy to find out the flowers arrived the next day as promised and my friend has told me they are beautiful.”

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Posted 7 years ago

“Recipient was pleased with the flowers received and arrived on specicified date.”

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Posted 7 years ago

“Simply the best floral and gift service I have ever used. I booked the (apparently superb)package of flowers and goodies from Sydney Australia to be delivered near Sherborne Dorset. Serenata updated me every step of the way before and after delivery. They estimated 3.30-4.30pm delivery and knocked on my punctual Sister's door at exactly 3.30pm! These guys deserve to be an incredibly successful business!”

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Posted 7 years ago

“It was on time every think and am very happy for your service”

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Posted 7 years ago

“I liked the witty updates and my mum was pleased with her flowers”

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Posted 7 years ago

“Beautiful flowers and delivered before lunch on my day of choice. Very happy with the orchids and service.”

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Posted 7 years ago

“Very good service delivered on time too”

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Posted 7 years ago

“Really quick and easy to order online with great prices. I ordered on a Sunday and my friend had them delivered to her the next day and they were beautiful. I will use Serenata flowers again without a shadow of a doubt.”

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Posted 7 years ago

“Sister in law delighted with flowers, vibrant colours and very exotic just as described.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews