Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased my sister said they were very good cheered her up after her operation thanks will use again”

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Posted 7 years ago

“I ordered flowers for my girlfriend's birthday, the flowers arrived well packaged and in excellent condition. The flowers have lasted well! I will definitely be recommending serenata. A++++”

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Posted 7 years ago

“The flowers and chocolates were delivered on time & I understand they were lovely. Serenata flowers kept me informed of the delivery which was very much appreciated as I live in New Zeland.”

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Posted 7 years ago

“Beautiful Butterfly Orchid arrived for my Wife on her Lady Presidents to the ladies of Mellor & Townscliffe Golf Club. They were as advertised and arrived on time, which was arranged to coincide with her being presented to the ladies at breakfast. Many thanks for such an excellent service.”

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Posted 7 years ago

“Delivered the flowers exactly on time and to the correct person/address. What I like most though is the customer service. Loved the emails keeping me updated, very original and amusing!”

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Posted 7 years ago

“Delivered as promised, thank you”

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Posted 7 years ago

“Cheer the person uo”

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Posted 7 years ago

“Lovely fresh smelling flowers”

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Posted 7 years ago

“Same day service was fabulous - thank you”

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Posted 7 years ago

“Lovely flowers and delivered on time”

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Posted 7 years ago

“Beautiful flowers great value”

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Posted 7 years ago

“They were on time . Flowers were as described and lovely and fresh.”

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Posted 7 years ago

“I just wanted to say thank you to my neice for letting us stay with them”

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Posted 7 years ago

“The beautiful flowers and get well balloon cheered my sis-n-law up after her operation she was delighted with them.”

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Posted 7 years ago

“I ordered the flowers around 9pm and they arrived early the following morning as requested. The flowers were even better than the ones shown in the photo. Very pleased with the whole process”

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Posted 7 years ago

“Competitive prices. Friendly delivery staff and delivered on time.”

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Posted 7 years ago

“Oh they are amazing quality arranged with care good customer service as I put down the incorrect house number and customer service department amended it straight away I also bought an add on purchase a small birthday cake it was amazing value.”

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Posted 7 years ago

“Ordered 8pm delivered as promised next day great flowers”

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Posted 7 years ago

“For the same price as a minimal bunch of flowers in New Zealand, I got these delivered, with chocolates and it was the most beautiful big bunch! The person I got them for was so happy she sent me a photo!”

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Posted 7 years ago

“I was so impressed with the excellent customer service. Unfortunately I had to change my delivery date a couple of times and nothing was too much for your customer service team!! I have never used this company before but it was recommended by my sibling....now I won't go anywhere else!! A huge thank you from a VERY happy customer x”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews