Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. Quality product. Recipient delighted.”

Helpful Report

Posted 6 years ago

“Delivered on day stated, earlier in the day than I expected. Ordering was easier than some sites I have tried.”

Helpful Report

Posted 6 years ago

“Tracking useful and delivery on time. ***Options as to delivery......would it be possible to have : Ring doorbell and if no answer leave on doorstep etc.”

Helpful Report

Posted 6 years ago

“Easy to order and very slick service. Good being updated on order progress right through to delivery.”

Helpful Report

Posted 6 years ago

“Serenata flowers website was easy to navigate through and the delivery was prompt. The recipriant said the orchids were beautiful”

Helpful Report

Posted 6 years ago

“I have not seen them, but my daughter says they are beatiful, so I have given 5 stars.”

Helpful Report

Posted 6 years ago

“Great easy to use online ordering system. Efficient delivery! Most importantly great value for money: £25 got me a beautiful bunch of exotic flowers! The only thing that was a bot surprising was that they weren't delivered a a bunch that is handed to the person but they were in a box so the person I ordered them for didn't immediately realise what it was and kept them in the box till the end of the day. Also it would have made more impact if the delivery driver walked into the office with this beautiful bunch. I guess that would also act as a 'free of charge' advert for the company as people, on seeing it, would definitely want to know where it came from. That's obviously a hint, not criticism in any way. thank you guys!”

Helpful Report

Posted 6 years ago

“Superb delivery times, super easy to order and arrived beautifully wrapped! Thank you!”

Helpful Report

Posted 6 years ago

“Excellent Service. The member of staff that received these flowers was very excited.”

Helpful Report

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

“Excellent customer service Flowers delivered on time Recipient was overwhelmed Informed at all times status of delivery”

Helpful Report

Posted 6 years ago

“Great site ordering flowers simple quick good value xx”

Helpful Report

Posted 6 years ago

“They were for my loving Auntie after a major operation. She said they were gorgeous”

Helpful Report

Posted 6 years ago

“Beautiful flowers, made a difficult day a liitle brighter. Thank you so much.”

Helpful Report

Posted 6 years ago

“delivered all that was ask my friend was delighted to receive the flowers and I was delighted with service”

Helpful Report

Posted 6 years ago

“I have now placed a number of orders and on each and every occasion have never been disappointed. Swift service, the product is what it says in the advert and the flowers are always in pristine condition. Many thanks indeed.”

Helpful Report

Posted 6 years ago

“Beautiful blooms. Arrived on time. Reasonable prices compared to well known florists. Very pleased.”

Helpful Report

Posted 6 years ago

“Let me know that flowers were dispatched and then delivered, which was reassuring. Recipient very pleased with flowers and birthday cake.”

Helpful Report

Posted 6 years ago

“FIRST CLASS SERVICE FLOWERS MY WIFE RECEIVED WERE OUTSTANDING.”

Helpful Report

Posted 6 years ago

“Easy to order online, constant updates and delivered on time. Very happy.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews