Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The web site was easy to use, their was constant contact regarding the order and it arrived in good condition and was a lovely arrangement.”

Serenata Flowers 5 star review on 28th June 2018

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Posted 6 years ago

“Fantastic service and delivery notification. All flowers have been delivered on time except once due to heavy snow - communication was fantastic at this time - couldn't fault it. I've ordered flowers several times and all recipients have been very pleased with the flowers and there quality. Always order my flowers from here now 😃”

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Posted 6 years ago

“Very good service. I made a mistake on the website and Serenata corrected it via email very quickly. Delivery was on time and the flowers were superb. Would definately use again.”

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Posted 6 years ago

“My mum loved them, she gets flowers a lot but was well impressed with her bouquet from Serenata :) Great value and deliver on a Sunday *****”

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Posted 6 years ago

“The flowers were very beautiful, my daughter was very happy, prompt delivery... Thanks you, Serenata Flowers!”

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Posted 6 years ago

“Order was sent on time to the recipient. the recipient was very happy with the bouquet. Price for the flowers was very reasonable.”

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Posted 6 years ago

“Kept my wife extremely happy”

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Posted 6 years ago

“Fresh beautiful flowers and delivery on Sunday!”

Serenata Flowers 5 star review on 27th June 2018

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Posted 6 years ago

“They are beautiful and my sister loved them. Lovely shades of pinks and Lillie’s to”

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Posted 6 years ago

“Amazing service”

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Posted 6 years ago

“Very easy to order and delivered as requested and the flowers looked lovely - would recommend”

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Posted 6 years ago

“excellent price..flowers,cake and vase were beautiful and my neice was so happy to receive them. Delivered on time with no charge!.”

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Posted 6 years ago

“Amazing last minute order. Delivered promptly and recipient extremely happy. Will definitely use this company again”

Serenata Flowers 5 star review on 26th June 2018

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Posted 6 years ago

“Extremely happy. My friend was over the moon. Also chocs were delicious. Would recommend and definitely use again.”

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Posted 6 years ago

“Communication and delivery good. Not seen by myself but recipient delighted with flowers.”

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Posted 6 years ago

“Ordered the flowers online from New Zealand, arrived on time, Mum very happy. Thanks!!”

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Posted 6 years ago

“Delivered on time and communications were good and blooms fresh. Would use again.”

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Posted 6 years ago

“I ordered very late on Saturday evening and the lovely bouquet was delivered first thing Monday morning. Many thanks to you”

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Posted 6 years ago

“Fantastic flowers and a great price Free delivery Tracking on the order Up to date emails on delivery All round brilliant service thank you for putting a smile on someone’s face when they received them I will recommend you and use again Regards Andrea”

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Posted 6 years ago

“Great thank you”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews